We arrived here at 5:30 with them closing at 6pm and were seen directly. This place is huge! They take Medicare. The personnel were professional. It's directly across the street from the Margaritaville Resort. read more

First of all the doctors and nurses here I see are always fantastic. I didn't even want to go here, but my doctor said with all my recent issues I should make sure I don't have an infection and she's booked till november in-person. Once again drs and nurses were great, I just wanted a yes no and left. I've been here a handful of times before for different issues, I'm actually a stroke survivor and have multiple disabilities. I have a very low quality of life and my good days are a rarity. I had to *wait* 3 months till I was okay enough to go in, which happened to be today. I felt very uncomfortable with the way the staff in the waiting room phrased "WHY are you on medicare?" Please teach your staff to please not word things like that, it felt unprofessional and concerning. I didn't want to go off on a tangent of all my medical history, disabilities, or for me to say I'm disabled and for them to go you don't LOOK disabled. It felt like one of those you know? And an urgent care is the last place that should be doing stuff like that. It was worse when they didn't even let me answer immediately and guessed and said did you have an emergency at work? Old people aren't the only ones on medicare...and if you don't want to use medicare use my masshealth. :/ I have severe anxiety on top of conditions that spike with stress, and out of all my problems I was just like "I have a bladder disease." bc it's one of my worst ones, the severity level both pain and symptoms gets extreme and i have a very rare subtype of the disease. And after saying that I felt embarrassed for mentioning something so personal. But saying "I'm a stroke survivor with ------" long list of conditions that fluctuate, It was just....odd. I felt like I was being looked down on, and maybe that is my anxiety. But it was still super uncomfortable. Would've felt better if they said 'ah the system is asking WHY you are on this insurance" but even still that's strange? If it's not working just have me contact my insurance and speak privately...it just felt so personal and a weird thing to ask someone who's just going in to be checked for something. read more

On Friday 4/10 I went to CCH urgent care instead of CCH ER to avoid incredibly high bill at the hospital. My primary doc is off cape. I wanted a blood test for tick bite. The doctor came by for 5 mins, saying stomach pain isn't lymes but he would order the test All they did was take my temp and blood pressure - they said after 5:30 they don't take blood and sent me to CCH hospital lab for the test. When no results were showing up on CC mychart I had to call the following Monday and the guy at front desk said they don't follow-up the blood work. The doctors rotate. He gave me a ousy medical records number at the hospital which went to a recording. The bill was $664.50 for basically nothing. $664.50 is high for no follow-up go screw yourself care. Some of us aren't on Medicare and this is out of pocket. I will never go back. The place was empty is can see why. Complete rip off just like the hospital read more

My experience was fantastic. The checkin, the nurse and the doctor were polite, efficient and attentive to my concerns. I was in and out within one hour. Granted it was for sutures only but compared to a hospital ER, UC Hyannis was perfect read more

Given that it was Memorial Day, I couldn't have been more pleased with the service and care. The PA and office staff were wonderful. I needed an antibiotic for a tooth infection which they called into a local CVS. When I got to the CVS, they told me the medication was out of stock and that they were the only CVS open. That turned out not to be true because after calling Urgent Care, they were able to send the order to a CVS in Patriot Square that had stock. They went over and above my expectations and am very thankful. read more

When we entered the urgent care facility, there were two women at check-in windows and no other patients in the waiting room. One woman had her window marked "Closed." The second averted her eyes as soon as we approached and called to the other woman that she was going to wash her hands. She got up from her desk and walked away. We waited. Silence. Another couple entered. The woman at the "Closed" window called out - hey you, take a number, on the wall. We dutifully took a number. So did the other couple. We all waited. Silence. Finally, the woman from the open window returned with a pizza, closed her window, and told her workmate to open her window. The second woman pulled off her "Closed" sign, but only slid her window open a few inches and continued to ignore us. The two women acted as if they were in a contest to see who could do the least. It was a tie. My husband and I left to find another urgent care facility, one with employees who treat patients with courtesy and respect. read more

Had a fantastic experience from beginning to end. Very friendly receptionist, got in right away, very professional NP & nurse & Dr. Saw a total of 5 people while in there & each was fantastic. Have already recommended it to many others. read more

Have been here in the past and thought it was great. Had to bring a relative yesterday and was not impressed with the staff as I had been on previous visits. Although almost empty it seemed to take a long time to get checked in. The doctor that saw my relative seemed to be very much on edge and kept clenching and un-clenching his fists as though he was very angry. Very uncomfortable experience. read more

The receptionist and nurse were very friendly and helpful here, although checking in took a very long time. However, the doctor came in as if he was high on methamphetamines or something! He NEVER listened to me, didn't read my paperwork, and basically ignored me. Now you would think that a doctor who sees someone in a wheelchair for the first time would want to get maybe a little history, but not this doctor. He's going to treat you just like every one else, even if you have some serious medical issues to take into consideration. Forget going here. I guess you're going to have to go off Cape. :( read more

Total morons work here. Been back and forth three different times for them to write their prescription properly so the insurance company would cover it. I don't see them paying for my gas or my data on my phone or my time wasted on vacation. They are totally rude and have no clue what they are talking about. They sent me to a marker store like a writing marker they thought it was a medical supply store. The guy in there was actually more informative than them thank God. I was able to find a medical supply store because of him. Been back and forth to that medical supply store 3 times now because they are unable to fill out their prescription properly. Do not bother to waste your time here. read more

Grievously overcharged for an appointment in which I talked to a doctor for less than 5 minutes, and they sent the wrong prescription to my pharmacy twice. The staff are kind and welcoming but the cost of my appointment was obscene. 200 dollars (after insurance coverage no less) for a visit to request a refill of a medication I get for about 3 dollars a bottle! read more

Was never so disappointed with the service at this place!!! We brought a 10 month old baby to this facility cause she wasn't herself and we wanted her to be checked out by a doctor The first question they ask is if we're from around here what's the difference your a medical facility and your supposed to treat people no matter where they come from when we first called this place and explained the situation they were fast to ask for the insurance information and all about us and they told us to bring her in when we got there someone came out and took the baby's temperature which was normal at that time and would not check her out because she had fever the night before meanwhile on the phone they said bring her right over how can you do this to a 10 month old baby this is your job and there are risks involved my son is a firefighter and he goes into burning buildings to save people's lives he doesn't think twice or ask questions!! The only explanation we got was they were sorry the way the situation was handled they ran away from us like we had the plague didn't even look at the baby and told us to go to the Er how can you do something like that to a baby all we wanted was a little check-up to make sure it was nothing serious very disappointing we're from New York and would never be treated this way change your protocol or close this damn place if anybody from there ever comes to New York I hope your treated the same way or worse!! Will make sure everyone from New York knows about this and will not come here for vacation anymore!! read more

OMG this place is slow. Swear the receptionist is dumb and can't figure out efficiency. Don't come here!!!

I recently attempted to use these people. What a waste of time. Their website states that the wait time is two minutes. B.S. Two minutes for one of their ten "beds". 45 minutes to an hour to see a doctor. That's like being seated at a restaurant and waiting half an hour for your menu and another for your dinner. This whole Cape Cod Healthcare group has taken things too far. I recently dropped Emerald Physicians because I was no longer a patient, just a number and 15 minutes of wasted time with my PCP. The folks at Urgent Care were ho-hum about my leaving after a 20 minute wait. This is what big business medicine looks like. The "I don't care" attitude from staff and Doctors, the dismissive way at reception, and the shuffle 'em in and get 'em the hell out business practice of mass doctoring for profit by a small group of investors. We drove off Cape and got it taken care of immediately and with care...... a word they should not use in their name, because they don't. read more

This place is super hit or miss. I've been here a handful of times for minor problems since primary is so far away. I usually get the same receptionist, thank god. The blonde woman who sits on the left when you walk in knows what she's doing and is nice. I walked in yesterday, there were 2 other people there at check in, one at each window, so I just waited behind them. I saw the area to take a number...but there are 2 people so it's pretty self explanatory. The woman on the right stops what she's doing to yell at me with so much attitude "you need to take a number and have a seat like it says on the sign". I was really turned off. I work in the medical field, I arrived in scrubs, you don't HAVE to talk to people like that, that's from letting BS get to you. Checkin was quick with the blonde woman, and I was taken back quickly. So here's where it gets weird. I thought I had the flu, I told the NP that I had been using my inhaler all day and it wasn't doing enough for my asthma. I was coughing the entire time I was there. I end up having an upper respiratory infection. Fine. I assume prednisone maybe a breathing treatment. She gives me a prescription...for an inhaler...which I already have. So totally didn't listen at all. I told the nurse who was discharging me that I don't need to pick that up since I already have one. I left confused and hoping this doesn't get worse so I don't have to make the drive to my primary and pay my copay again. I mean, it seems like they don't really listen to you here. I've gone before concerned that I had a sinus/ear infection, the first time they gave me Klonopin....which I never filled because I absolutely don't need a controlled substance for panic disorders. Went back a few days later feeling worse and they basically told me to take tyelenol. Went back a 3rd time and was sent to the ER for intense antibiotics...they could've given me them the 1st, 2nd, or 3rd time I went there! The only reason he sent me to the ER finally was for concerns about meningitis. The ER doctor asked why didn't they just give you antibiotics? You clearly have a double ear and sinus infection. They were fantastic when I fractured my foot here, but I feel like for illnesses they suck. Just go to your primary, or one of the many other urgent cares around here. They get 2 stars because they are very nice, and usually fast. But when they send a stranger in to discharge you, and the prescriptions/ instructions are so different than what you expected it's a big waste of time. read more

I had a fine experience with the nurses and providers, other than the extremely long wait. I checked online on their "wait time" on the website when I went to go at 10:30 AM and it said the wait was "1 minute". I got there and there was at least 15 people in the waiting room. I wasn't seen for 3 hours and kept checking if the wait time changed and it said 15 minutes on their website. Something needs to be changed because that's a little ridiculous. read more

DO NOT GO HERE! Let me preface by saying I never leave reviews. This place is TERRIBLE. I usually go to the urgent care in Dennis or Harwich, as I live down that way but on this occasion I was working in the Hyannis area and decided to take a chance with this place because I was in need. There was no wait at all and was taken in right away, which should have been my first clue that something was wrong, but I was thankful to be seen right away. I was seen by this older woman, blondish with glasses and the biggest attitude I have ever encountered while being seen by a doctor. Not only did she treat me like I didn't know what I was talking about -she humiliated me. Her words about my symptoms were "your story doesn't seem to be adding up", and then did a ridiculous blood test that cost me $300 I later found out (much more than my usual copay of just $40!). I walked out of there in tears feeling stupid and ashamed. This is "NOT a normal walk in" they claim which is why it was so expensive. I will never ever go back and it makes my heart happy if this review prevents another person from walking into this nightmare. read more

Had an amazing experience here. The Nurses were awesome and even the receptionist, too! If you're on the Cape and need Urgent Care I suggest this location! read more

Went to urgent care Hyannis for what I thought was poison ivy - turned out to be shingles. The doctor was spot-on with diagnosis; very knowlegable. Nurses were extremely helpful. Folks at the front desk were helpful and friendly. Thank you! read more