It's not a bad place, clean and mostly friendly…read more When I came in, I was told I had to wear a mask as the receptionist held one out to me. I'm not sure why my mask was an issue. It was on my face and covering all my facial orifices. The one she handed me was unwrapped and out of a box that they are putting their dirty hands in. I'm not taking a mask from someone who has food on their desk and has been touching other people's IDs and insurance cards. So the words cross contamination mean anything to anyone? Open boxes of masks are breeding grounds for germs...no thank you. Again, why would I have had to remove my freshly washed mask inside a building that does not allow unmasked people and have to put on something that has been touched several times as the receptionists shuffle through the box. A medical center should know better. No one said anything about not wearing deodorant for my mammogram and I'd forgotten so I showed up with deodorant on. I only realized the issue when I spotted the deodorant wipes, something they should point out to people, just in case. Of course, I went the day without deodorant because I had a three hour commute after my appointment. There was a sign on the wall that said you could ask for deodorant but when I was done and headed to the front desk, I was greeted with, "Goodbye, have a nice day." Sorry I interrupted your conversation with your desk mate. Years ago, the place used to be much more service oriented.

I just had the absolute WORST medical visit experience of my life here. I went in and there were…read moretwo nice women at the desk. They asked if I had my insurance card and I said "No, it's in my account and you can see I have a balance, I think my insurance info is in there." Stated a fact with zero emotion. One of them immediately thought I was copping attitude and I wasn't. I even told her, "I hear you. it has nothing to do with you guys. I wish insurance covered more of my care." and I laughed, trying to connect and make small talk. Then, one of them nicely walked me back and I said goodbye kindly. I gave zero attitude. I made an effort to be very polite when going to the changing room. Then, I was given my mammogram by a woman who was so gruff and angry and more rough/painful than I've ever experienced. I felt like she was mad at me by how she was acting and she was rushing like crazy (I think I was the last of the day). I was very conscious to cooperate with everything she needed me to do, I was super nervous because I could tell she was angry and although it hurt more than any other mammogram I had before, I didn't say one word . After I went to get my clothes on, I heard her loudly exclaiming in the halls "I am so sick of all these Brazilians and all the old people / all the OLD PEOPLE ! " LOUDLY exclaiming this repeatedly- not difficult to hear at all. I was appalled. The front desk receptionist and my husband are Brazilian. I went around the corner after I got dressed and I said, "What did you just say about Brazilians? What is your name? What were you saying about old people ?" She said to me "You were trying to listen to me! " I said, "No - everyone can hear you shouting and laughing (she was making these statements to another nurse). Then she said "they told me you were difficult!" So, the front desk told her I was "difficult " and she was specifically rough with me and then spewing hate. This is APPALLING and extremely unprofessional. She also said "I'm not giving you my name, I'm leaving here in a week. Why do you care what I say about old people, you're not old!" She stated she was a traveling nurse. I cannot believe the CCH SYSTEM. Never ever again. Look at my reviews- this is the only negative review I've ever given.

Excellent Dental Care. It is a community health care facility, yes, you have to make appointments,…read moreyes, you have to adapt - follow their procedures...and YES, they will take care of you for emergencies, follow ups. Professional, amiable and helpful front staff. Back of the house supervisors are available for assistance during special circumstances Highly efficient, do recommend

I have been trying to get Harbor Health of Hyannis, MA to renew a prescription for a relative and…read moreHarbor Health has stalled 3-4 days. The medicine is a type that one should not withdraw from quickly as there are serious side effects. Health facilities that prescribe prescriptions should not leave their patients hanging. On calling Harbor Health on multiple occasions I just keep being stalled with various excuses. If you need medicines in a timely manner I would not recommend Harbor Health of Hyannis. Bob

So the night crew vs. the morning crew is huge. The morning crew is insanely kind, considerate,…read morecares about your wellbeing. The night crew feels like(Mostly) folks who don't want you to be there, younger/maybe newer in their field and someone is playing video games because it's quiet, and one night there was me and 1 other old man their. ALL the rooms were empty from what I could see, but I think they had one other patient. NO one was in the waiting room. And the desk dude was complaining that the old man was here at 3am. And then said "Well I GUESS your heart rate is a little high." I was polite and courteous as i went in and in the central area like right in front of me I heard them say something about why they need to keep people over 80 alive. I was like wtf did I just hear??? I was like maybe they had a bad day but saying that out loud is crazy. No one with that attitude should be working in the ER, I'm sorry. But the MORNING people are not like that. Unfortunately, a lot of times I've had severe emergencies in the middle of the night, I have a lot of different medical conditions. And I know, the ER is for 'if your dying' but it's also for 'to make sure you aren't dying' because sometimes not going you can die if you don't get it checked.

Very unpleasant staff especially aone name Angela. The Xray tech Maggie was nice though.read more

First of all the doctors and nurses here I see are always fantastic. I didn't even want to go here,…read morebut my doctor said with all my recent issues I should make sure I don't have an infection and she's booked till november in-person. Once again drs and nurses were great, I just wanted a yes no and left. I've been here a handful of times before for different issues, I'm actually a stroke survivor and have multiple disabilities. I have a very low quality of life and my good days are a rarity. I had to *wait* 3 months till I was okay enough to go in, which happened to be today. I felt very uncomfortable with the way the staff in the waiting room phrased "WHY are you on medicare?" Please teach your staff to please not word things like that, it felt unprofessional and concerning. I didn't want to go off on a tangent of all my medical history, disabilities, or for me to say I'm disabled and for them to go you don't LOOK disabled. It felt like one of those you know? And an urgent care is the last place that should be doing stuff like that. It was worse when they didn't even let me answer immediately and guessed and said did you have an emergency at work? Old people aren't the only ones on medicare...and if you don't want to use medicare use my masshealth. :/ I have severe anxiety on top of conditions that spike with stress, and out of all my problems I was just like "I have a bladder disease." bc it's one of my worst ones, the severity level both pain and symptoms gets extreme and i have a very rare subtype of the disease. And after saying that I felt embarrassed for mentioning something so personal. But saying "I'm a stroke survivor with ------" long list of conditions that fluctuate, It was just....odd. I felt like I was being looked down on, and maybe that is my anxiety. But it was still super uncomfortable. Would've felt better if they said 'ah the system is asking WHY you are on this insurance" but even still that's strange? If it's not working just have me contact my insurance and speak privately...it just felt so personal and a weird thing to ask someone who's just going in to be checked for something.

On Friday 4/10 I went to CCH urgent care instead of CCH ER to avoid incredibly high bill at the…read morehospital. My primary doc is off cape. I wanted a blood test for tick bite. The doctor came by for 5 mins, saying stomach pain isn't lymes but he would order the test All they did was take my temp and blood pressure - they said after 5:30 they don't take blood and sent me to CCH hospital lab for the test. When no results were showing up on CC mychart I had to call the following Monday and the guy at front desk said they don't follow-up the blood work. The doctors rotate. He gave me a ousy medical records number at the hospital which went to a recording. The bill was $664.50 for basically nothing. $664.50 is high for no follow-up go screw yourself care. Some of us aren't on Medicare and this is out of pocket. I will never go back. The place was empty is can see why. Complete rip off just like the hospital

I never have I ever been so proud of a team that works really hard hard for the people they serve…read moreleadership is everything and the new CEO is working up to the expectations of the last great CEO the torch has been passed to the right woman with the help with her award winning team they conquer one person at a time .

I have been a patient there for almost a year and was my nurse practitioner and she was great but…read moreshe left practice. The last couple months to get my medication that I get monthly has been like when I was told it would be a smooth transition to a new camp provider. It's Friday I requested online where they say it is faster for my medication to be refilled on Monday. There's only a couple of hours left for them to fill it before the weekend. I've left multiple messages both voicemail and on my chart, and no one has even tried to reach out to me or gotten back to me. It shouldn't be like this it's ridiculous.

Dr. Fater was incredible with my surgery. I'm so happy with the results ! He answered all questions…read moreand concerns and I never felt pressured into anything extra. He was extremely professional and courteous before, throughout and after the procedure!

Great experience with Dr Fater and his staff in the office. I could not have asked for more! I…read morehighly recommend.