If I could give less that star I would. You have to wait 6 months to make an appoinntment and they cancel. Then you go to reschedule and its 6 months out. Well they have doe thi sto me several times so I am 18 months with out a Physical. And dont bother trying to get anyone on the Phone you may as well give up. Awful absolutely Awful. I would rather go see a VET before I deal with these idiots again. read more

This practice used to be great. My early experiences circa 2019 were excellent. As soon as they converted to MACC (CCH) things went downhill quickly. First, I was told I was no longer able to see physicians at this practice and would be required to select a new GP. My new GP was a 70 year old doctor at North Street whose solution to everything was to throw pills at me. After my first 6 months he decided he was going to retire and only worked 2 1/2 days a week. I was given the option of a new GP which I chose. My new GP was located at Strawberry Hill. It took 6 months to schedule with her. She lasted less than a year and quit. For 14 months I had no GP. Now a new GP has bern assigned and voila! he is at the Station Ave facility which is 2 miles from my house. This is infinitely better than the 20 mins it took to go to Hyannis. But wait! It gets better. My new GP met with me for orientation med review etc. Filled my scripts including my ADHD meds that I e taken for over 20 years. Upon my second visit, he had completely forgotten that we met, was generally acting like a 25 year old idiot telling me disgusting stories of his kidney surgery and then proceeded to tell me that he was cutting back my ADHD script by 67% that 'this is the best I can do for you'... are we cutting some sort of back room drug deal? Umm no. You're not qualified to make that determination, and you are not allowed to alter a 20 year old stabilized treatment plan. No sir, that will not work for me. Then I was systematically dehumanized, made to feel like I was treated like a drug addict, forced to sign a two page narcotics use contract that read like I had just been paroled from prison on drug charges, I was referred to an ADHD psychiatrist for re-evaluation (who happens to be a pediatric physician) and get this - he told me straight up 'I'm not writing your scripts for this anymore, and I'll write for two weeks and then you're on your own'. I was also forced to comply with random urinalysis screening that attempt to disqualify people from receiving care involving controlled substances. I went to execute the required labs at Quest, which is what I chose. The doctor conveniently changed the lab work to MACC's internal lab. Well now, looks like WAR it is after all. Nothing like being treated like a drug seeking junkie to make you realize your value as a human being or patient at MACC f.k.a. Emerald Physicians. Incidentally, my 20 year compliance record is SPOTLESS in terms of use, and I have decades of records to prove it, including 3 years of records with CCH, which MACC is part of now. I have never felt so denigrated, de-humanized and offended in my life. Jonathan Berg, you don't deserve to practice medicine here or anywhere. When you made my care about your agenda and not my treatment or health, you lost my respect permanently. Emerald Physicians/MACC has good doctors and excellent PA's and nurses. You're just not one of them. It is impossible to establish treatment/care relationships with any of the Doctors there that you'd want to see, as none have accepted new patients in many years. CCH continues to hire physicians who are in the business of medicine, vs. the care of patients. The physicians who try to care for their patients leave because the entire system is setup is toxic. Even the receptionists are pissed off and rude. I can't recommend this practice. If you don't need referrals, CCH Clinics are quite good. read more

They have everything you need but the service and price are disappointing. I was taken through multiple tests and given a brace for my wrist only to be told it was just "going to hurt for awhile". When asked about prices for the tests and brace I was told by the doctors they were covered and necessary -- $900 later and with the last doctor telling me (multiple times) they didn't know why the referring doctors ordered all these tests, I have ZERO trust for them. My primary care doctors have all left or been unavailable during my appointments so I've lived here five years and seen a different PC annually. since being bought by cc healthcare the costs have gone up and service has gone down. I will not be going to any practice affiliated with cc healthcare moving forward. read more

Good doctor, terrible office. I have been a patient for 10 years. Had a annual physical with blood work in early 2020. Got the blood work done and next day canceled my follow up physical for 8 months later. The doctor couldn't see me for 8 months? This is all before Covid too. I tried calling few times since, no one called me back. I guess I gotta find a new doctor. If your looking for a doctor, I would suggest going somewhere else. This was place has really went downhill. read more

I've been with this practice for probably 10 years. Ever since they were acquired by Cape Cod Health care I cannot even tell you how bad the service is. If you try to call, the average whole time is over 16 minutes. I wasn't feeling well and thought about getting a Civid test... After the typical 16 minute hold time I walked into the office told the office person what I needed. She immediately told me to leave and told me I should have a friend or neighbor come into the office for me and make the request. Have you ever heard of anything more absurd?? Do not use this practice. read more

If I could give this broken practice zero stars I would. Most recently the new "doctor" at the Strawberry Hill circus placed glaringly wrong information in my medical record......which is a LEGAL DOCUMENT. The nurse was either too stupid or too lazy to take my weight and height, so the doctor simply put last year's information in. The problem is that I've lost weight at a scary rate recently, an issue I had hoped to rake up with the doctor. The doctor didn't have time for such unimportant issues though. The "wellness check" the doctor performed consisted of verifying the I had a pulse and that I was breathing, and a 3 to 5 second examination of my stomach area while I was seated. This ludicrous test confirmed all my organs were in perfect shape. He didn't go through odd blood work results, though he claimed to have checked my eyes and ears and gave them a perfect bill of health. If he had bothered to look at my ears he would have seen discharge that has been very concerning. Instead he just LIED and said he examined them. This imbecile stated that I had pollen issues (which I never have), confused which shoulder is completed destroyed, and prescribed medication which has the side effect of making you lose weight (while I am struggling to keep weight on). The Strawberry Hill circus is the most pathetic and indifferent doctor's office I have ever experienced. The other offices I've been too aren't much better. The North Street office released my entire medical history without reading the release which stipulated that only the history after a certain day was to be released. After having two vertigo incidents which sent me to the ER with serious head injuries the doctor there never bothered to try and figure out why the vertigo was happening. Nor did he make any effort to diagnose why the right side of my face has been in pain since the last incident. Emerald changed it's name to Medical Affiliates of Cape Cod to escape their horrible reputation. It's no surprise that if anything the quality of medical care has gotten even worse. It is no exaggeration to say that veterinarians offer more thorough and professional care to pets than Emerald offers to it's human victims. Emerald, or Medical Affiliates of CC, are the bottom of the medical barrel on the Cape. If you value your health it would get best to avoid the indifferent, incompetent and dishonest doctors at Emerald......ESPECIALLY the Strawberry Hill circus in Hyannis and the Mashpee circus location. I can't say the North Street Hyannis location is as toxic as it once was, as thankfully the doctor I had there retired. No doubt that will lead to the life expectancy of Emerald's victims in that office increasing, or at least not decreasing as quickly. I have no doubt that the horrendous medical care I have received at Emerald has degraded my health and taken years of my life. Emerald is the very bottom of the septic Cape Cod Healthcare barrel. read more

I have never written a negative review for any health care places before these guys. Emerald Physicians has lowered my expectations of what a doctors office should be. I have 3 calls into them over 11 days and have heard from no one....no return calls....and now they arent even picking up the phone. Sadly I have been with them for 2 years, given them every chance and they just get worse. They do not operate like a medical office, its more like an unmanaged group of children doing whatever they feel like with no oversight. Its so bad that I am actually speaking with a lawyer about they lack of medical I have received. read more

I am very disappointed with Emerald Physicians! I have been going to them for quite a while and their quality of care has completely deteriorated in fact there there is no quality of care! The operators are rude as are the receptionists. The Drs. are in and out in ten minutes the nurses are always changing and the reports you get when you leave have mistakes on them, you have to call them 3-4 times to get a prescription refill. It's all about money now! read more

My husband and have been going to Emerald Physicians for many years, They have always been great, even as they have grown! We adore our doctor, Mathew Rittel. He is wonderful and thorough. He treats us both extremely well, I even consider him an advocate for my health! read more

I scheduled a routine physical at the Cotuit office. I had no physical complaints whatsoever. My PCP (Dr. Rittel) asked that I get blood work done beforehand, which I did. I received a clean bill of health during the physical. Afterwards, I received a bill for the blood tests, even though I am 100% covered for preventative care under my insurance. The blood work was incorrectly billed as "diagnostic" as opposed to "preventative". After dozens of phone calls, Emerald Physicians finally said the issue would be taken care of and I would not have to do anything further. Nevertheless, months later, I received a new bill, which was then sent to a collections agency after a short period. Emerald Physicians will not let me pay for the bill, and as of right now, the collections agency has no record of it either. What a nightmare. Go elsewhere. read more

I've been going to Emerald for 10 years and thier level of service has really deteriorated over the past year. Now they have taken away all the contact numbers from the offices and you have to wait on hold for a central switchboard. There is not even a line to leave a message. I have waited up to a half hour on line with no response. They leave a message to call them but you have no way of doing that. They obviously want to save money but it is coming at the expense of the patient. read more

I loved this practice and the physician when I began. You have to remember that healthcare IS a business. I am OK with waiting but I am not OK with being treated rudely. read more

I am very disappointed in this establishment. My mother has been suffering from hip pain for 2 months now and Emerald Physicians keeps bouncing her around from doctor to doctor. She still has the pain and still has no answer. I would hope my mother was in good care, but not with this office. read more

I could take these folks no longer. I fired the nut cake Doctor and then it took two months to untangle myself from the rudeness of the person holding things up. I ended up having to sign documents and more just to get my medical record. The Doctor that created the fiasco was Doctor Munir. Doctor Munir was a nitwit that whispered bizarre things in my ear and was a whacko in general. He ran a scam up in Sandwich. He was great at handing out samples for things not needed. The Doctor overruled my Cardio team. He also ran a nurse training service in the bizarre manner that they do at Emerald Physicians. One guy started this deal and he's making the money. I needed a Doctor close to home in Dennis and CC Hospital chose to send me 40 miles away. Fire these bastards. I have been without primary care for almost 3 years because these folks were the last straw . I'd rather be dead. I'm 75 with no car and I can't get anybody to understand that. read more

I moved here 3 years ago now, I'm a generally healthy 35 year old male. I really have had nothing but issues with them. I challenge you to try and call them and actually connect with someone. I actually like my Doctor (Crossan) and nurse (Murphy) but unfortunately the support staff is so bad that if I could find any other place to go I'd take my business elsewhere. read more

This office in Hyannis and their Cotuit Office location, All lack different things. But I'll start with communication. It has taken over 2 weeks now to get an item. Has nothing to do with insurance. It's the nurses again no communication. No call back to me. And Everytime I call it's a different story! On why we need the item. Don't you read the chart the records. That's why we need it! But instead the receptionist a different one Every time. Tells me the nurses don't understand what I'm using it for? and had it that I was flushing with it! Unbelievable! I have explained over and over again why I need it and what it is for! If the Doctor would get off his butt! He would know as well! And speaking of doctors! It's what he wants Not what you want. Proscribed me something that nearly killed me!! And proscribed my wife something that she didn't need! She needed a test not drugs! Ever since Cape Health care or whatever this new company is called that took over here and alot of other medical offices. It has changed into taking the patient's out of pocket money, Insurance company's Money. And leaving the care of the patient, to care for themselves. It's all about the money. Not the care. Not the health of the patient getting better. But finding more ways for them to get your money, Your insurance company money. and them staying richer! and us dying! read more

My relationship with this practice started out great. I found a wonderful primary care physician. After a few years, she moved off Cape and I chose another one. She, in turn, left the practice before I had a chance to see her. Moved on to another, who I saw once, and she left the practice. Now there is no doctor available in the office closest to me who is there more than two days a week. Nor, have I been able to build a relationship with one. This, IMO, does not make a patient feel very secure. I have moved on to Fontaine and will keep my fingers crossed. read more

Well ,my entire family are patients. I tried to make an appointment for myself only to be told to go through "new " patient process. They already have all my info in their system but have never "seen"me. 2 weeks of attempts leaving voicemails. 2018 and still voicemails and call backs. If they can't book an appointment well I guess i'm glad the others in my family have had luck. I'm off to find an alternative. Seems communication in their system is a problem.... read other reviews. read more

This is the first time I have ever reviewed anything. The full story regarding my wife's interaction with Emerald would be too lengthy for this forum. My quick thoughts: totally incompetent from receptionist to MD, MD gives incorrect feedback to patient, unnecessary test procedures pushed/scheduled without patient consent, one mistake after another. How can they be trusted to give proper care. They can't! They specialize in over billing your health insurance for their financial benefit. We will never go back. They are the worst. 0 STAR RATING. read more

I was forced to leave my PCP of some 12 years because Emerald Physician's Services couldn't handle simple requests like filling prescriptions and getting prescriptions sent from on satellite office to another. Their bureaucracy is stifling and insulting to their patients. And when you challenge their bureaucracy and its mindlessness, you receive nothing but self-serving BS that bears no relation to reality. Examples: 1. It took 12 days, 4 e-mails and 2 telephone calls to get a prescription sent to a mail-order pharmacy in a way that it could be filled. Their response, of course, that it should not have happened that way; it was all the pharmacy's fault; people were out; and that there is always a covering team. To the question as to what use a covering team was if it didn't cover, I was greeted with stony silence and an attempt to change the subject. No apology for the mix up. Not even a concern about me, the patient, being without the needed medicine. 2, I requested a prescription refill and asked if the script could be sent to a more local office. I received a telephone call stating that the script was at the front desk and available for pick up. I went to the local office only to find out that the script had NOT be sent as requested, and was in an office some 30-miles away. The front desk made some phone calls...3 to be exact...and stated that it would be sent. However... 3. When I called the practice number, it was intercepted by a phone drone who, not being at the local office, couldn't tell me whether or not the script had been sent. It took her a few minutes with me on hold to tell me that it was available for pick-up. I asked which office she had called, and the drone couldn't remember and had to call all over again. I had to ask her to confirm that it was in the correct office. It was not. And it had to be sent to the correct office because the originating office had not transmitted it. And, no one would give me the phone number of the local office so I had to keep going through the practice's phone drones and play the old childhood game of telephone. 4. When I was discussing the phone problem with the managing nurse, I was told that they had a working group addressing the telephone issues that had the objective of having each call answered by a live person. When I pointed out that having a live person answer wasn't so much the problem as was having it answered by someone who a) knew what the were doing, and b) could do something to address/correct the problem. Again, stoney silence. 5. I was later informed that they would no longer allow my physician to write scripts to be picked up at a more local office. It was "their policy", of course, having done it for four months already had no bearing on the topic. I either had to travel 30-miles each way to pick up my script or get a new PCP. Because I was without personal transportation for a few months, I was forced to seek a new physician, and for continuity of care, I selected one from their local office. The kicker was that that office was only open two days a week, something I didn't find out until after I switched, and it suffers as much, if not more, from the bureaucratic idiocies that I have experienced with them elsewhere. My recommendation: If you have a choice find another practice for your medical needs. Emerald Physician's Services treats their patients with a degree of disdain and arrogance that makes the whole experience as unpleasant as a root canal. This is a bureaucracy run amok in denial that they systems stink. If I could give them zero stars, I would. Follow-Up Note: From the state filings on corporations, this "practice" is owned and operated by a single physician, either hiring or leasing-out space to doctors in the practice. It would appear that the doctors themselves have little to say about how the "Services" is run, and it would appear that the owner is more interested in skimming his take than he is in providing the "concierge-level" medical care that his advertising brochure claims. read more

I used to like Emerald Physicians and the doctor I saw there. Then, a little over a year ago, I got an email from them touting all their wonderful 'improvements.' I should have known then that it was time ditch them. Now they are practicing drive-by doctoring. They discourage you from seeing a particular physician and when you have an appointment, you spend almost all your time with the nurse practitioner. After the nurse has finished, the doctor rushes in, spends 5 minutes with you, at most, and rushes out. This isn't a big deal if you're healthy and just going for a physical, but heaven help you if you have anything wrong with you. Call me an old fart, if you like, but I want to have the same kind of relationship with my physician that I have, say, with my veterinarian. When you really need help, I think you need to have established a relationship with your doctor--you know them and they know you. I'm not a fan of this new, plug-and-play approach and I'm not convinced that it's in the best interest of patients. I have no doubt that Emerald's new model is saving them a bunch of money. But I think I'll take mine elsewhere. read more

Bad. It was always impossible to get an appointment with my doctor so I was often seen by nurse practitioners who misdiagnosed me throughout my times I've been seen by them (over many years). I got accurate diagnoses going to urgent care which became like my primary because they actually helped and here they did not. I was always rushed through appointments as well and wasn't taken serious... when I went before I found out I had Lyme (I was diagnosed immediately at urgent care after being neglected here), I was dismissed and told to do yoga and that nothing was wrong even though I was in severe pain that I never had in my life. I could have been diagnosed two weeks sooner if my serious symptoms were looked over more thoroughly and I could have avoided the horrible complications I had from being diagnosed a month or longer after being infected. Very very bad practice, having your healthcare be random nurse practitioners (and/or doctors who try to push you out the door asap) is a joke. you will not be given proper care here. Don't recommend. This review is for all their office locations. read more

I have been going to Emerald Physians for years and years. Over the past several years I have found their level of service decline. Yes, it is very convenient. There are many satellite offices all over, they take all kinds of insurance and they have blood labs and such right on premises. But.... The people at the front desk are not friendly and even flat out grumpy, like they hate their jobs. I have called to make or change an appointment and left a message they don't call me back. I had to email them to get a call back. When they called it was 8:30 in the morning (ok, I can live with that). The woman was short and unfriendly, she should have started the call with "good morning". There is not one single person at the front desk that is the problem, it's the whole reception/check in/paperwork area. Everyone seems stressed and unhappy and they don't care who you are or why you're there. Several times over the course of years I have found it difficult to get an appointment for a sick visit. If I am in sick now why is the receptionist is scheduling me for next week, really? I happen to like my doctor there very much but I feel like the constraints of the 'group practice' limits him. I feel like everything is metered out, like a cookie cutter process and I do not feel like an individual there but just a faceless person with insurance. So, that's it. If you go with Emerald Physicians I think in time you will understand what I am talking about. read more

This is a fantastic practice! I have been a patient for a year and was amazed by their professionalism and care. From the moment I walked in they had already collected all of my prior records and had reviewed and entered them into there electronic record. They are readily available when an appointment is needed for a sick visit! Additionally, my wife had an illness last year and could not get in to see her doctor in another practice. We called Emerald to see if they could see her, and they kindly saw her on an urgent basis even though she wasn't established there. My wife was so impressed, she switched to them as well. I am a very happy patient! read more

Watch out! This place is nothing but a money maker. Check you bills very carefully, they do not code things correctly so you are left doing all the footwork to straighten it out. Takes hours of your time and repeated phone calls to get it right. Demand better! read more