I have ordered from this company multiple times and every time I'm told they were absolutely beautiful! The quality is fantastic and the customer service is always great. I feel the price is worth it because I know it's getting there when I need it to plus it's gonna look great. This last time I ordered peonies at the last minute for a birthday gift. I was told by the birthday girl that it was not received. I emailed customer service and they responded immediately with a PICTURE of what it was placed. They were happy to help and it just turned out the birthday girl didn't see the box. Amazing customer service! I'll order again for sure! read more

I think the mark of a good company is how they handle things when on the occasion things don't go as planned. After I minor issue, I reached out spoke with Jhoanna. As a representative of Urban Stems, she was empowered to take control and handle my concern from start to finish. My issue was small and Jhoanna wouldn't stop assisting me until I was 110% satisfied! Kudos to Jhoanna! read more

I ordered flowers from Urban Stems to be delivered a full day early for my son's 100 day celebration so they would be ready for the following morning. The event was this morning and ended already and the flowers are still not here as of this afternoon. I requested a refund and they emailed back saying I can't get a refund even though I didn't receive the flowers on time and I can only get a $25 credit on my $200 order. Not even a partial refund, they only gave me a credit that I would have to use with them and their awful service in the future which I will not be doing. read more

I have been a happy customer of Urban Stems for over a year. The flowers are beautiful and arrive in excellent condition. UNFORTUNATELY, a birthday order arrived last Friday in very poor condition. I spoke with Angel in Customer care this morning and I have quickly and easily received full credit for the unsatisfactory order. I'm still a happy customer!! read more

Jhoanna helped resolve my issue thoughtfully and quickly. UrbanStems had replaced the bouquet I ordered, the Margot, with peonies; and to say the very least I was upset. These flowers were for my best friend who was having a tough time and 6 peonies were not going to suffice. Jhoanna first offered me credit, but after explaining the situation, she went back to see if she could get the correct flowers over, and she did. Thank you for your help, Jhoanna! read more

Good quality flowers, prompt delivery, and excellent customer service. Jhoanna was able to help me resolve a minor issue within minutes of contacting them. Much appreciated! read more

Thank you to the Urban Steam team of Laira A. and Angel G. When a birthday bouquet was sent for my Sister's and Mother's birthday it was WELL below standards. The two ladies quickly assessed the situation and provided a quick solution. The follow up delivery was beautiful and well received. Thank you all for helping a family celebrate and remember our mother and sister RHT read more

Arrived on time . Beautiful fresh flowers !! Look exactly as shown in photos. Thank you. I will be buying from you for every flower order I make . The only florist that delivers on time and exactly like the photo you advertised. read more

UrbanStems - Sympathy flowers . - Florists Near Me

See all

Disappointed with My Flower Order, Not What Was Promised I ordered double the quantity of flowers for a special occasion, expecting a beautiful, professionally arranged bouquet. What arrived was far from that... the flowers were unarranged, lacked the promised quality and quantity, and some were already wilted or dead. To make matters worse, the delivery came a night later than scheduled, missing the moment entirely. I tried to share this feedback through Urban Stems official review system, but it was never posted (seems they only post good reviews), so I'm sharing it here along with photos of what I ordered vs. what I received. It felt like a classic bait-and-switch. The photos online were vibrant and full what I received looked like leftovers tossed in a box. I can't help but wonder if Urban Stems hopes buyers never see the real outcome next to the advertised image. I hope this helps others make an informed decision. Transparency matters, especially when you are trusting a service with something as meaningful as flowers. This was my first and last order. read more

See all

My mom's Christmas flowers were delivered frozen, but they did send a new bouquet, which I appreciated. However, I have to point out that the first email to them was met with just an "I'm sorry" ($100). I had to write back and ask for them to send new flowers. So, I decided that that was an anomaly and gave you a second chance. I ordered flowers ($131) for my bosses wife as a part of a welcome home from the hospital celebration. To be delivered on 1/16. Never arrived. When I reached out again - just met with an "I'm sorry ". However, in this case, I am not able to 'wait' for another delivery since this was to be there 1/16--for business. And needed to order more locally. I checked this deadline very carefully when I placed this order. Again I reached out a was told no - that I agreed to the flowers being non refundable when I bought them. But they would give me a credit to buy more in the future or replace. Since theystarted, I have used UrbanStems company for many different events, both for work and personal use, and have raved over the quality of your products. I loved the whole concept behind the business. Had two accounts - one for work and another personal. But I am very disappointed that the reliability has decreased to the point that I will no longer be able to do that. I am also super unsatisfied that I will be losing my money because I can't turn in a receipt for flowers that were not received. They took the order and promised delivery 1/16. It is now 1/18 and no flowers and FedEx says they don't have the flowers delivery date. They have also made me look like a jerk in front of my co-workers and the President of the organization in which I work. They broke the delivery agreement by not delivering on time. But, are not willing to stand behind their service. Unfortunately, store credit is not helpful because I am looking for a quality and reliable company. The reliability of the service portion of your company has declined to the point that I can't take the risk of late or damaged deliveries. When they delivered the flowers in the past, they were beautiful . But the customer service and delivery is the heart of a business like this, and that is terrible. They do not stand behind their promises. And I am out $131.95 with NO FLOWERS delivered. read more

Kathy promptly responded to my early morning request to stop a shipment for me - that would have gone to the wrong person with the wrong message had it been sent. So grateful for the service and the quality of the flowers! Thank you. read more

I used Urban Stems to send flowers to my sister. There was a slight problem with the order timing (carrier issue) and I emailed for help. Laira jumped right in and was so patient! She got it worked out and could not have been more gracious. Loved Laira's service! read more

UrbanStems - Bouquet of flowers with coral colors and Eucalyptus. - Florists Near Me

Absolutely fantastic support! My flowers didn't end up blooming and they gave me a full 100% credit to use on another order. I went to reorder and the credit wasn't appearing, so contacted them again, and Jhoanna ran her magic and it appeared. Placed my order no problem. These peonies are always incredible. read more

I have been receiving flowers for awhile thru a gift from a family member. Just received an arrangement(Flutter) a few days ago. I was very disappointed as the flowers seemed old and did not survive after a couple of days. Since the time of year is cold, just wondering how shipping flowers in this weather can be a problem. I was home when they arrived. Very sad on this delivery. M. T. read more

Kathy A. was amazing. I emailed customer service this morning about a gorgeous bouquet that arrived with a few broken stems, and literally within 30 minutes the problem had been resolved and a complimentary bouquet was on order. Best customer service ever! read more

Carol helped me track down a delayed package. I was really grateful. I've ordered with them a few times in the past and had them sent to me and the flowers have always been fresh. read more

Jhoanna, from the Happiness Team, was so responsive and helpful when I had an issue with my scheduled delivery. I am very pleased with the customer service. Will order again :) read more

Flowers I've sent and received from Urban Stems have been consistently fresh and beautifully designed. Unlike other florists, the flowers always look like the photo. And Jhoanna from Customer Service was efficient, kind and helpful to me today. read more

Jhoanna was quick to help me on chat with my subscription order for my mother. Great customer service! Great quality of flowers.

Love, love, love Urban Stems! My grandmother's address was wrong US contacted me multiple times to make sure that the package was going to the right address. I couldn't tell you how helpful Carol was to make sure that my grandmother finally received her birthday flowers. Urban Stems has been my go to for purchasing flowers for family members and they will be for forever!!! Thank you Carol and thank you Reyelyn for all your help!!! read more

The arrangements from UrbanStems are always outstanding. Not only do they look great but they seem to stay fresh forever! A recent order had an issue with delivery and Jhoanna on the UrbanStems Happiness Team responded immediately and worked to find a solution. It's how issues are handled that is the true test of customer service and Jhoanna knocked it out of the park. read more

I ordered flowers for my 35th wedding anniversary. They did not show up on the big day. They were late. The "happiness team" was very excited to point out that I agreed to their "terms of service" when I ordered. Which guarantees nothing apparently and to go "F" myself there will be no refund. Obviously, I will never use them again. I suggest you do not use UrbanStems if it is a time critical delivery. read more

The flowers I ordered for my mom were beautiful. Unfortunately, they arrived a day late, but Renelyn​ stepped in an made me feel heard and set things straight. I will order from Urban Stems again soon. read more

Carol resolved my customer service issue with ease and speed! Thanks Carol! I always love ordering from urban stems in

Imelda and her team are phenomenal. I missed the deadline for updating my subscription and she and the other members of the care team rescued me. I'm so grateful for the outstanding service and quality I always get from UrbanStems! Their floral selection is amazing, and the value for the monthly charge js fantastic. read more

Had a lovely first delivery within 2 days of my order. The flowers are an amazing unique display with texture and greenery. My first subscription order was supposed to include a vase but it was missing. I reached out on the email receiving a response within an hour. Erika was very helping working out a refund for that missing piece which is fine because I have a vase I used in its place. Currently I am very impressed with the service and quality. I will note this may not been a good option for the elderly as the zip tie took a serious cutter to remove and trimming the stems is tric read more

UrbanStems - July medium bouquet 20-25 stems - Florists Near Me

Today I made my first order with UrbanStems (on recommendation from NY Times Wirecutter) here in Mexico for my sister's birthday in the States (tomorrow) and it looks like all will go pretty well. They can't promise a tomorrow delivery (instead, the day after), but after I made the order I wanted to change the message slightly. I was able to get on a chat with Laira, who was able to help me do exactly that. I'm curious to see what kind of flowers show up in Providence, RI in the next couple of days, but so far the ordering process was easy enough, and the change was handled well. read more

Service was excellent. I entered a wrong email address so was concerned about confirmation. Thought I'd just have to wait and see if the flowers arrived but Jhoanna stepped in and found my ordered. She provided a FedEx confirmation number. It was so quick and now I am stress free knowing the flowers will arrive. I love the selection of flowers and will definitely order again.....even for myself!! read more

I accidentally inputted the wrong email address and Kathy from their customer service team was really helpful. I very much appreciated her prompt help with getting my order sorted. read more

Kathy at Urbanstems was very responsive. She did a great job on resolving my issue.

Urban Stems always sends beautiful arrangements and so I use them every year when host Thanksgiving. There was a delivery issue this year (not Urban Stems fault) and my arrangement did not make it in time. Imelda made it right and was great to work with. I would buy from Urban Stems again. read more

Carol provided excellent communication and helped me to resolve what seemed to be a missing delivery that was eventually found by the recipient. I love dealing with Urban Stems, they deliver quality flowers that always get compliments. And I used a code they gave me for a discount! Thanks Carol! And Urban Stems! read more

I ordered peonies from Urban stems and Bouqs and come back to Urban stems. They inspect the flowers before they are packed. My ponies were much more reliable and beautiful. I grow my own so I know what I speak of. read more

The bouquet our mom received for Mother's Day looked nothing like the photo of the $100 bouquet we ordered. It looked like a crappy Safeway bouquet you'd buy for $30. read more

UrbanStems - the photo on the website - Florists Near Me

See all

I had made a mistake with my order. So I emailed Customer Service. Renelyn immediately reached out to me, first by phone. And when she couldn't reach me by phone, she emailed. Renelyn solved my problem within 15 minutes. This is the third year I've given my Mom a seasonal subscription, and she loves it. The bouquets are always gorgeous. She looks forward to getting them every month. I highly recommend UrbanStems. read more

Angel was very helpful. I have ordered from Urban Stems a few times and whenever I have a problem, they are always quick to resolve it.

I ordered an arrangement for my mother's birthday, and I was not disappointed. Arrangement was beautiful and it arrived when it was supposed to arrive and I cannot say enough about their customer service. I reached out a day before they were scheduled for a delivery to check up on them and someone got back to me right away. I also reached out the morning of delivery because I was unable to see tracking and they were able to provide me with a tracking link and assure me they would be delivered today. Lo and behold, my Mother received them before their deadline of 7PM and she was extremely happy with them. I will use them again. read more

I'm so grateful for another wonderful experience with UrbanStems. I accidentally ordered two sets of flowers and had to quickly cancel an order. Jhoanna was not only so helpful, but kind and understanding. This will be the only company I continue to use moving forward. read more

I like UrbanStems arrangements and services. This time Erika helped me resolve a problem with damaged shipment due to delayed delivery. It took a few rounds with AI customer service to be elevated to Erika, but the whole process - AI & human - was seamless read more

I noticed that an order for my friend listed my cell phone number instead of his - oops! When I first contacted UrbanStems, I got an AI reply that was polite, but not useful. When I requested a human contact, Imelda replied and got the issue fixed right away! And I got a little discount offer for my trouble - sweet. Thanks Urban Stems, and Imelda! read more