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UrbanStems

3.1 (1.3k reviews)
ModerateFlorists
Closed 9:00 am - 7:00 pm
Updated over 3 months ago

UrbanStems Flowers & Gifts Photos

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attempting to revive mini roses yesterday 5/18

I'm sorry to say the flowers I received from UrbanStems for Mother's Day were a disappointment--twice. I received the first bouquet 5/9 @ !:00PM. I knew immediately there was a problem. The roses were very dry, fully opened and a couple crushed. I tried cutting the stems and getting them in water within. 15 minutes, but it was obvious they would not survive long. My son contacted you to let you know and you agreed to send a replacement. Those flowers arrived 5/14 and were lovely. However, by 5/18, they too were distressed. I had cut the stems daily before putting them in fresh water and preservative. I attempted to revive the baby roses Iby putting them in a water bath. That worked for a few hours. The rannaculus were gone the second day. I photographed both the first and second arrivals yesterday. An expensive bouquet should have survived at least a week with proper care. I will photograph the last one today and attach all. My son told me he has sent flowers to others from UrbanStems. I hope they were more successful.

Replacement flowers

I'd scheduled an arrangement for our mom's birthday to arrive a day early. It was delayed, and arrived beautiful but a bit browned, and died fairly quickly. Unprompted, Kathy, a member of urbanstems team reached out right after delivery to ensure quality was met. To my surprise, Kathy offered replacement of the flowers immediately or a full credit. I opted for the replacement, which wound up quite lovely and even larger/of greater value. Mom reported the 2nd arrangement arrived promptly, and both arrangements smelled wonderful. Urbanstems offers far more modern arrangements than most florists reviewed, and this experience ensured I'll be back.

Flowers
Rachel B.

Customer service is amazing! I had an error that sent the flowers intended for my Aunt's funeral to my home instead of the funeral home. Jhoanna replied to my emails quickly and was able to help me resolve this mishap. 5 stars for customer support 4 stars for the quality of the flowers Overall, I'd order from UrbanStems again.

Peony bouquet

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9 months ago

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4 months ago

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2 months ago

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11 months ago

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7 months ago

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1 year ago

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4 months ago

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4 months ago

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11 months ago

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5 months ago

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11 months ago

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5 months ago

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5 months ago

Jhoanna was quick to help me on chat with my subscription order for my mother. Great customer service! Great quality of flowers.

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5 months ago

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6 months ago

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5 months ago

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5 months ago

Carol resolved my customer service issue with ease and speed! Thanks Carol! I always love ordering from urban stems in

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6 months ago

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10 months ago

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6 months ago

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6 months ago

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2 months ago

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2 months ago

Kathy at Urbanstems was very responsive. She did a great job on resolving my issue.

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6 months ago

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5 months ago

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1 year ago

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6 months ago

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5 months ago

Angel was very helpful. I have ordered from Urban Stems a few times and whenever I have a problem, they are always quick to resolve it.

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6 months ago

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5 months ago

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7 months ago

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UrbanStems Reviews in Other Languages

Ask the Community - UrbanStems

Is it reliable for mother's day?

Not for me. I ordered mine on Monday and they were supposed to be delivered yesterday (Saturday). Today is Mother's Day and it still says order is being prepped.

Does someone order doubl bouqet? How is it look like?

Yes and they are always beautiful and fresh. Highly recommend,

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Review Highlights - UrbanStems

Thought I'd just have to wait and see if the flowers arrived but Jhoanna stepped in and found my ordered.

Mentioned in 33 reviews

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UrbanStems - florists - Updated May 2026

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