I received a beautiful orchid arrangement from my amazing chief and team in honor of my late grandmother. The orchid itself arrived very healthy, and with moisture pads. Urbanstems packaging remains to be impressive, and Fedex delivered with care. I've never had any issues with Urbanstems as a recipient or as a customer. I appreciate that they are available in the area, and the arrangements are beautiful. read more

UrbanStems - White phaleanopsis in ceramic bowl vase. - Florists Near Me

I'm leaving a review about the customer service only at this point. After ordering a gift subscription online, I noticed there was a glitch in the system and the delivery address was a mashup of the delivery address and my billing address. Eek! But, magic: 1) how delightful to VERY quickly have a human answer my call!!! 2) how amazing that the human, was ready, willing, AND able to help. 3) thank you Angel (what an apt name), you were everything that I could have hoped for in a customer service experience. Wish we could clone you!!!! read more

(1/15/26 update) Adding on as I saw the comment on this review from the business owner asking for the chance for customer service to review this case. Before leaving this review I had already given them that chance. I reached out via live chat and was told nothing could be done. I then reached out via their email (as the comment on here suggests I do) and again was told basically sorry but too bad. Mistakes and misunderstandings happen, which is why I gave them the chance to make it right before leaving this review. If they would like to re-review what I already took time to submit to their customer service two times and get back to me again, that would be welcome. My order number was 3655629. Very disappointed. Trusted this company with a very important gift for a big moment in my life, asking my sister to be my maid of honor. I spent over $200 (after a discount) to send her a large bouquet and a bottle of wine with a message asking her to be my MOH. When you view the bouquet online, it gives you the option to add a bottle of wine. I assumed, as I feel the average person would, that this means the wine would be sent with the flowers. Unfortunately that's not the case. They send them completely separately. What is the point of "adding on" an item to your bouquet for it to arrive separately? That was absolutely not made clear when I placed the order. They charged me $37 to ship the wine, which I assumed was an additional charge because alcohol comes with additional shipping restrictions. I was willing to splurge for it since this was such a special moment to me. I could've door dashed her some wine for significantly cheaper if I realized it would come separately anyways. On top of that, I scheduled my delivery for a day when I knew she'd be working from home. There was a box you could check on uncheck at checkout to note if you're open for early delivery. I unchecked it to note that I was not okay with early delivery, but they attempted delivery a day early anyways on a day when she was not home. I contacted customer service and they basically said sorry but too bad. They couldn't help and they didn't offer me anything to make up for the deceptive practices or soured experience. Will not use this company again. Wish I could've delivered something to her myself but we live across the country from eachother, so I trusted this seemingly reputable brand with this important moment. I won't make that mistake again. Turns out, they didn't even deliver the flower portion on the day the delivery was scheduled for. No email, no tracking number, no follow up about the flowers being delayed. So now my sister got her MOH proposal with ONLY a mini bottle of wine and the note, and will wait minimum two more days to receive the bouquet. read more

I'd scheduled an arrangement for our mom's birthday to arrive a day early. It was delayed, and arrived beautiful but a bit browned, and died fairly quickly. Unprompted, Kathy, a member of urbanstems team reached out right after delivery to ensure quality was met. To my surprise, Kathy offered replacement of the flowers immediately or a full credit. I opted for the replacement, which wound up quite lovely and even larger/of greater value. Mom reported the 2nd arrangement arrived promptly, and both arrangements smelled wonderful. Urbanstems offers far more modern arrangements than most florists reviewed, and this experience ensured I'll be back. read more

UrbanStems - Replacement flowers - Florists Near Me

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I love arranging flowers, and years ago I worked for my aunt and uncle's floral supply company, so I know a fair amount about flowers and the floral business. My husband bought me a 6-month subscription from UrbanStems, which I requested after reading a positive review on Wirecutter. The first couple of deliveries were pretty good. The flowers were nicely color-coordinated, and there were some interesting/premium flowers included, such as anemones and ranunculus. Then it all went downhill. All the recent batches have been really sad-looking and lacked fullness. If you put them in an ordinary-sized vase, they just look pathetic. I have had to go out and buy filler flowers to supplement them. The flowers included in recent deliveries have been extremely ordinary and cheap: low-end roses, statice, dianthus, alstroemeria and maybe a few sad freesias. Believe me, I haven't been getting any peonies or anything premium like that! One delivery included dead flowers (not just wilted, actually brown) and that one I complained about. They sent a replacement that was fresh, but really low-end stuff. I absolutely would not waste my money on this again. I'd rather buy flowers at the supermarket or Trader Joe's: it's true that their flowers aren't super fresh and won't last long, but they're also so inexpensive that I can replace them a week later, and the selection is better than what I have been receiving from UrbanStems. The subscription is just a real ripoff, imo. read more

I looked everywhere for a high quality bouquet of Peonies and found an amazing bouquet at Urban Stems. Service was awesome once I received my delivery from FedEx late. The box was tagged for Saturday delivery but wasn't delivered until Monday. Peonies are delicate and they were not in good shape upon arrival. I contacted them through the website and sent a few pictures of them, and an entirely new bouquet was sent out immediately. I'm completely satisfied with their service, and their product. It arrived and is in spectacular condition. Even better than the pic on their website. I love this florist. Definitely using them again. read more

UrbanStems - Peony bouquet - Florists Near Me

Customer service is amazing! I had an error that sent the flowers intended for my Aunt's funeral to my home instead of the funeral home. Jhoanna replied to my emails quickly and was able to help me resolve this mishap. 5 stars for customer support 4 stars for the quality of the flowers Overall, I'd order from UrbanStems again. read more

UrbanStems - Flowers - Florists Near Me

UrbanStems is by far my favorite online flower store!! Their flowers are gorgeous, reasonably priced, and they have great customer service!! I had an issue with my flowers, and contacted them and immediately I got a response ( shout out to Jhoanna) and she helped resolve my issue immediately. That really stood out to me and now they have a loyal customer for life!! Thank you so much UrbanStems and Jhoanna!! read more

I ordered a bouquet to be delivered to my aunt, but like a dumb-dumb I entered an incorrect house number!! The order was scheduled for a Friday so I called and spoke to Angel at UrbanStems and she was truly an angel about fixing my error!! Angel set up a fresh delivery and sent it express delivery. I am so impressed with the customer service and Angel's excellent assistance to me and the value of my selection that I will be ordering again and again. However, I will double check my enteries before hitting the order button!!! read more

They're fine. Ordered a "double bouquet" for my mom's 75th birthday. The flowers themselves are very beautiful and as described. However, I wanted my mother to have a nice big bouquet for a big birthday. Buying a vase at their prices was absurd, so I choose to go with the no-vase option. What my mom received was two separate bouquets in one box. For $180 (after discount) I expected a bit more pomp and care. Literally just showed up a couple of bunches of flowers in a box. I'd say you get what you pay for, but it's really not there for such high prices. Probably won't go with them again unless absolutely necessary. read more

Ordered flowers for our anniversary. Did not show up on the day. I got a notification saying it would arrive 3 days late! When I called they offered to refund just the shipping cost. What a joke! Can I give 0 stars yelp? read more

I had a problem with my order and Renelyn was super helpful and made it effortless to fix. I'm very happy and will definitely be ordering again. And the quality of the flowers is amazing! read more

Lucille with the Care team was very helpful resolving my issue regarding lack of delivery of flowers during the snow storm. She not only was able to reschedule the delivery for the next week but enhanced my order as well. I'm more than satisfied with her help and attention to my issue. read more

Very good first experience. Firstly, nice discount during what has to be their most busy season (V-Day). Then, the supplier updated the shipping date to after 2/14....after contacting the Site, the issue was resolved in just a few hours and now i am awaiting on-time delivery. Jerome did an excellent job. read more

Once I advocated thru 4 emails with AI responding in an unhelpful manner- the real deal care team at Urban Stems was terrific. Urban stems - ditch AI.. thanks Renalyn ! read more

I could've got much better looking flowers at Ralph's or Trader Joe's, or the side of the road, for a fraction of the price Urbanstems charged. They were shipped overnight but arrived wilted and brown. One of the rose stems was broken. They charge florist rates for discount flowers. Very disappointing. read more

Elyza was helpful and friendly! Thank you for making sure my order was corrected. Quick responses.

I did not recieve my order in the time it was quoted. After speaking with Carol via the Urban Stems chat , I was able to get the issue resolved and Carol fixed the issue to my satisfaction. I reccommend Urban Stems to anyone that wants beautiful flowers and excellent customer service. This is my second order from Urban Stems and I am very pleased with the selection of arrangements they have to offer. read more

The service that I received from Carol was as a beautiful bouquet. UbanStems showed their attention to the customer as well as to their selection of flowers and flower arrangements. Brava to the Happiness Team at UrbanStems That is how they add value. read more

By far the best company in the business! Used them years! NEVER disappointed. I learned of Urbanstems when a client send a boxed bouquet to a colleague at my office. I was so impressed I placed my first order within weeks to my gf! STRONGLY RECOMMEND read more

A friend had flowers delivered to the wrong address for my birthday so I reached out to their customer service. I received a response within minutes and Jaydeal was able to help me get complimentary redelivery. I'm very satisfied with the ease of getting these flowers redelivered, and I'm really looking forward to the bouquet! read more

I needed to correct my card and Lucille made the correction quickly. Top tier service.

Amazing customer service. I forgot to enter a promo code and called the help line. Angel answered without being put on hold and she refunded me the difference within 2 minutes of being on the phone. Awesome. read more

I'll never use this service again. Horrible experience from start to finish. My grandmother turned 100 today, and we scheduled a delivery well over a week in advance on 2/26 for 3/7. They gladly accepted our money and all seemed to be well. On 3/6, they sent an email stating that their flowers "were not up to their high standard" and "Upgraded" us to a different bouquet. The "upgrade" was $5 less than what we originally paid, so this was entirely misleading. Then, on 3/7, the carrier rejected their box because it was damaged - from UrbanStems! At this point we asked for a refund, and they stated they would not refund us, but offered store credit. We clearly did not want this. They then (supposedly) scheduled another delivery but have yet to offer any confirmation or tracking. All in all, this was a horrible experience. We ended up using another flower delivery service who went above and beyond to ensure they were here on time. My son had their subscription and never had any issues, but as a result of this, has canceled his too. Very disappointing, do not recommend. read more

Beautiful bouquet, there was an unfortunate delay with the shipping partner but Carol with the Happiness Team was so helpful in tracking down the delivery and making things right. She was very responsive and very friendly, making the process easy. The flowers arrived a few days late but still held up well and looked fresh. read more

UrbanStems - Florists Near Me

I highly recommend ordering from Urban Stem. I had an issue with my order due to my own error and Edessa responded quickly. She re-sent the flowers without hesitation and they arrived quickly and were beautiful. read more

Appreciate Carol's helping me track my order and included a picture of the delivery. I would suggest though that Urban Stems makes a concerted effort to notify you upon delivery. read more

They delivered the flowers on time for my Mother in Law's birthday and she loved them. I had some questions but Jhoanna in customer service was great. She answered by questions very fast and went above and beyond in getting my answers. I just wanted to make sure they would be delivered on my MIL's actual birthday and they were! Thank you so much! read more

I ordered flowers from Urban Stems to be delivered a full day early for my son's 100 day celebration so they would be ready for the following morning. The event was this morning and ended already and the flowers are still not here as of this afternoon. I requested a refund and they emailed back saying I can't get a refund even though I didn't receive the flowers on time and I can only get a $25 credit on my $200 order. Not even a partial refund, they only gave me a credit that I would have to use with them and their awful service in the future which I will not be doing. read more

I think the mark of a good company is how they handle things when on the occasion things don't go as planned. After I minor issue, I reached out spoke with Jhoanna. As a representative of Urban Stems, she was empowered to take control and handle my concern from start to finish. My issue was small and Jhoanna wouldn't stop assisting me until I was 110% satisfied! Kudos to Jhoanna! read more

Jhoanna was great on helping me solve any issues I had. This brand has great customer service who understands, support and take action. Thank you Jhoanna and team! read more

I have been a happy customer of Urban Stems for over a year. The flowers are beautiful and arrive in excellent condition. UNFORTUNATELY, a birthday order arrived last Friday in very poor condition. I spoke with Angel in Customer care this morning and I have quickly and easily received full credit for the unsatisfactory order. I'm still a happy customer!! read more

Shout out to Erika for *amazing* customer service! -1 star for initial delivery snafu. read more

I have ordered from this company multiple times and every time I'm told they were absolutely beautiful! The quality is fantastic and the customer service is always great. I feel the price is worth it because I know it's getting there when I need it to plus it's gonna look great. This last time I ordered peonies at the last minute for a birthday gift. I was told by the birthday girl that it was not received. I emailed customer service and they responded immediately with a PICTURE of what it was placed. They were happy to help and it just turned out the birthday girl didn't see the box. Amazing customer service! I'll order again for sure! read more

Good quality flowers, prompt delivery, and excellent customer service. Jhoanna was able to help me resolve a minor issue within minutes of contacting them. Much appreciated! read more

Kathy promptly responded to my early morning request to stop a shipment for me - that would have gone to the wrong person with the wrong message had it been sent. So grateful for the service and the quality of the flowers! Thank you. read more

Jhoanna helped resolve my issue thoughtfully and quickly. UrbanStems had replaced the bouquet I ordered, the Margot, with peonies; and to say the very least I was upset. These flowers were for my best friend who was having a tough time and 6 peonies were not going to suffice. Jhoanna first offered me credit, but after explaining the situation, she went back to see if she could get the correct flowers over, and she did. Thank you for your help, Jhoanna! read more

Thank you to the Urban Steam team of Laira A. and Angel G. When a birthday bouquet was sent for my Sister's and Mother's birthday it was WELL below standards. The two ladies quickly assessed the situation and provided a quick solution. The follow up delivery was beautiful and well received. Thank you all for helping a family celebrate and remember our mother and sister RHT read more

Arrived on time . Beautiful fresh flowers !! Look exactly as shown in photos. Thank you. I will be buying from you for every flower order I make . The only florist that delivers on time and exactly like the photo you advertised. read more

UrbanStems - Sympathy flowers . - Florists Near Me

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Disappointed with My Flower Order, Not What Was Promised I ordered double the quantity of flowers for a special occasion, expecting a beautiful, professionally arranged bouquet. What arrived was far from that... the flowers were unarranged, lacked the promised quality and quantity, and some were already wilted or dead. To make matters worse, the delivery came a night later than scheduled, missing the moment entirely. I tried to share this feedback through Urban Stems official review system, but it was never posted (seems they only post good reviews), so I'm sharing it here along with photos of what I ordered vs. what I received. It felt like a classic bait-and-switch. The photos online were vibrant and full what I received looked like leftovers tossed in a box. I can't help but wonder if Urban Stems hopes buyers never see the real outcome next to the advertised image. I hope this helps others make an informed decision. Transparency matters, especially when you are trusting a service with something as meaningful as flowers. This was my first and last order. read more

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