Order: New Stem Pros: the customer service here is great! Like I had a recall on a stem for the Giant escape bike that I purchased it kept slipping and I fell. They ended up helping me out and getting me on my way. I did not purchase bike from them. Cons: none read more

Urban Shark - My Bike - Bike Rentals Near Me - Saint Louis, Missouri

A great local bike shop with amazing customer service! My fiance bought his E11even Bike here almost 2.5-3 years ago now and he has brought it in multiple times to be serviced -- once you buy a bike here, you get free service for life! (Just need to pay for parts for repairs). The store staff is always very friendly and knowledgeable. Would highly highly recommend. read more

This is a great place to go that works on e bikes great love it I'm taking my nakto elegance bike in September to have checked yearly check up read more

Urban Shark - New e bike. - Bike Rentals Near Me - Saint Louis, Missouri

Their customer service absolutely sucks. I think they do decent work but their customer support is terrible. Took my bike on a Wednesday and was promised for the following Monday. Called on Tuesday to confirm it was done - no. Promises for Wednesday. Called Thursday. Not done. Promised Friday. Think I should get my hopes up? Their work is good but they are overpriced, rude and meet no promised schedule. read more

Job: partial bike assembly. Terrible customer service. Multiple delays, zero phone calls from them. Every time I called, new person, new story, new deadline, new promise someone will call me. They messed up wrapping my handlebars and misplaced/lost some small parts of mine I was hoping to get back. They offered to retape the handlebars, look for the missing parts and/or to give me a gift card. As I learned my lesson not to deal with this poorly run business, I declined. read more

Great folks! Very helpful and knowledgeable! I had an unfortunate incident with an a**hole driver that caused me to ride my bike into a wall, bending the wheel and putting my handlebars out of alignment. I brought my bike in and talked to Alan. He grabbed a tool, and had me riding out of there in less than 30 seconds. He was so kind and helpful. I am extremely appreciative of Alan and everybody at urban shark. They've earned my future business, and hopefully yours too! read more

Called to schedule an appointment to drop off my bike for a tune up. I was told to go ahead and bring it in that day. I brought my bike on and an unhappy gentleman took my bike and number and said they'd call when it's done. Called 3 days later to find out they won't be tuning it up for 2 weeks. I was never informed it would have taken so long and would have never brought it in otherwise. Customer service was poor in person and on the phone. read more

I had a great experience with Justin, who was generous with his time talking me through buying my first pair of cycling shoes. I've cycled as a commuter for a decade, but just bought my first road bike and felt intimidated. Justin was open to my questions and I felt super comfortable, which isn't always true in the gear head world of cycling shops. It's a crazy world we live in, so always nice to interact with kind people. Thanks, Urban Shark! I'll keep coming back. I should add that they had an impressive selection of women's shoes at all price ranges, especially if you happened to have small feet like me. read more

Wonderfull experience. They helped me with my e bike it runs great now thanks Jeff if you want a great bike shop go to urban shark bike I give them 5. Stars read more

Broke a screw on my bike stopped in to get a new one. $3 for a single screw less than 1/2" long. Robbery. Not how you build a customer base. First and last dollars they get from me. Poor showing. Also, I wasn't looking for a handout but $3 for something they probably pay $3 for a 100 of - come on. read more

I am just disappointed. I ask about a military discount (in a city with a high military population) and the question is mostly just met with a blank stare. Beyond that, no one on staff has even so little as thank me for my service. The staff keeps a distance unless you want to hear their stories of when they were "somebody" back in the day. I, most recently, went in with an issue on a bike that I brought from there. I called ahead for a rental as I had no time to spare. The rental was not ready. I didn't leave with a rental because the person that I spoke to over the phone didn't bother to mention that I needed a physical credit card though I've been coming there and paying with tap pay from my debit card for over a year (and he recognized me by voice). $100 in parts and service charges later, I leave with the exact same problem that I came with and late to where I needed to be. I come back to have someone else repair it and did not receive an apology or a discount, just excuses and another $100 receipt for parts and labor. Still spent two more days after that on adjustments myself afterwards. They are so indifferent. read more

To say I'm a bicycle novice is an understatement. Well, I just bought a bike from apartment complex from people who had left theirs behind and knew it needed a good tuneup before I could ride it around. Well, fortunately they offered a groupon for a bike tuneup and I scooped it up. I took it downtown, and the guy even helped me get my bike out of my car. Another thing I appreciated, when it came time to do the repairs, he explained what additional services needed to be done, and more importantly, he showed me where the problems were and how they might affect me if I decided to ride without getting them repaired. They were really friendly and helpful, which was really nice since I'm not an expert. read more

I had a flat tire. Brought it in, and they fixed it in 20 minutes, even told me what I did to cause the flat and how to prevent it in the future. Everything you'd expect from people who care about bikes and riders more than turning a profit. Love the location across from Left Bank Books. The front doors are difficult to get a bike through. read more

Just got a new bike and went in to the shop to ask a few questions and get some air in my tires. Both Josh and Jason were very professional and friendly. They aired up my tires and even replaced a missing bolt for me all as a walk in without an appointment. Great little bike shop! I'll be a loyal customer. read more

We rented two bikes for $40/day each. Three hours in, and 4.5 miles away, we got a flat. The shop didn't reopen until the next day at noon, so we had to walk the bikes back to our house and then back to the shop the next day. When we got there they were very smug about the flat. And proceeded to charge our card for $90 without telling us about the flat replacement fee. No offer of another bike to enjoy the last three hours of our rental period. No concessions of any kind. We were prepared to pay full price, but an extra fee? Really? So we got 3 hours out of a 24 hour rental. And then we were fined. Biggest waste of $90, and the hours of walking a dead bike through the city. I'm a business owner. Sometimes you make concessions to keep a customer. Instead they lost our business over $10. Good job Big Shark. Go buy yourself a fricken panini with that money and kiss my business goodbye. read more

Urban Shark - Just watch him take your money! - Bike Rentals Near Me - Saint Louis, Missouri

Would love to update as my experience with Big Shark was totally turned around with the service I received at their Delmar Loop location. After having an issue with the bike chain from the previous service, I took it to their other location. I explained what happened and they immediately took charge and looked at the bike. The general manager asked if they could keep the bike for a day to make everything right. I left the bike and returned the next day to find they repaired or replaced many of the items in question and charged me ZERO. They refused to accept any payment and the manager was so kind and sincere. They made my bike better and I'm thankful for the service. No doubt I'll visit them again. read more

being a bicycle commuter, learning of big shark opening a downtown location excited me as much as a kid in a candy store. to be able to drop off my bike in the morning to have some work done and pick it up for the ride home was a luxury i had never known. until now. i was having some serious shifting issues with my bike, so i gave urban shark a call to set up an appointment for a major overhaul. upon bringing my bike in, brian promptly put it up for a look. not only was he able to diagnose the problem within a matter of minutes, but he also saved me a TON of money by telling me i didn't need the overhaul i thought. within a few days, i was back on my bike. after a couple of trips back for some tweaking, and i was good as new! of course, during one of those visits, i decided to peruse the inventory of shiny new cannondales. and, of course, i found several that needed me to give them a test. after consulting with brian, josh and michael, we decided on a couple of different models. after 3 or 4 test rides, i decided i wanted to test ride the synapse, which wasn't in stock in my size. they quickly called the loop store and within 2 days, i found myself sitting on the saddle of what turned out to be my new bike. the guys stayed late, putting on new tires and water bottle cages, making sure everything was just right before i took her home. they then scheduled an appointment for me to be fitted properly bright and early the next morning. i arrived early the next day, and blake had me in and out in no time. not rushing, mind you. in fact, he was very thorough and explained everything he was doing. it was just that the rest of the crew helped me pick out such a perfect fitting bike that it required very few adjustments. urban shark, you have won me over! read more

Expert, super friendly service for almost any type of bike. Cute retail store as well.

Great rental bikes as well as suggestions for a ride since the levee was flooded. I will see them again I am sure

Rented a bike for the weekend. These guys were super helpful. Didn't have to even ask for a size fitting. Got lots of nice recommendations on routes and an invitation to the fast group ride (definitely a compliment, haha!). Raleigh bikes are the standard rentals, but they are clean and in good riding shape, and lots of options in sizes. read more

These guys were a great go-to place when I was building up an older road bike. They had good suggestions on my build and I was impressed that they had a 1" headset in stock. read more

Wonderful experience when visiting St.Louis. The staff loosehooked us up with great bikes and equipment, gave us great suggestions on where to ride all at a good price. Loved it. read more

Great bike shop with lots of gear and plenty of expertise. I bought my Giant TCR road bike here and had them fit me and add some custom upgrades. It's worth the time to work with their guys to get the right bike adjusted perfectly. They're on time and reasonably priced. Great downtown location. read more

I cannot even begin to explain how nice and helpful these guys are. Encountered three different guys during my bike purchase (look-see, down payment, pick up). Each one was extremely nice, patient, helpful, friendly, informative, professional. The service was outstanding and I would recommend this shop to anyone. read more

I wasn't the most informed about current road bikes, hadn't bought a bike since 1999. I went in looking for a cyclocross bike but couldn't take my eyes off discounted 2012 Giant Defy 2 Composite. I decided to pull the trigger on the bike after a test ride and then the customer service kicked in. Jason spent what felt like the rest of the afternoon fitting me for the bike, making sure I could get in/out of the speedplay pedals, fitting my shoes, fitting the seat ect. Jason made sure the bike fit me as good as he could while informing me of all the necessary items I'd need for initial riding, water cage, bottle, padded shorts, shoes, pedals, gloves ect. He gave me good examples and told me about his experience with different items. Jason explained why the bike I chose was a good fit and it's advantages. They tuned the bike and took great care to get me out of the door with a strong feeling of comfort. The bike is awesome to ride, the customer service from Urban Shark Downtown was even better. Thanks again Urban Shark for making my purchasing experience a memorable experience. Conversely, my riding buddy bought a bike from the Edwardsville Cyclery, they sold him a bike without fitting him for anything, which I can't imagine. A fitting is a must when buying any bike. He hated buying his bike from them in hindsight and refuses to go back there for anything additional for his bike. Leonard read more

I was in from Toronto and was looking to rent a road bike. One of the people that works there - a gentleman named John was SUPER helpful and informative. Also told me about a route on the Mississippi Railway Trail and set me up with a bike, clip in pedals and front and back lights. Really accommodating. I would HIGHLY recommend this store to anyone. Allan from Toronto read more

Passing thru the state and the bike rack that I had was destroying our bikes during that days travel!! We were devastated by the damage and needed a new rack, the size we needed , assembled and ready THAT day! I Called Big Shark bike shop, talked to Stephen, said come in he could help, had a rack....got there and dealt with Jonathan ....these guys AND the two mechanics were fab!!! Went above and beyond to help us out! We now have a fantastic bike rack that is working out beautifully. Thanks to these great individuals the trip will go on, bikes safely in tow! Ps also picked up a few cool things at the shop, if your into bikes, this place is cool! read more

I rented a hybrid bike for 2 hours ($20). Excellent service. Very friendly. Very good quality bike.

The shop is great they have everything at good prices. However it depends on what mechanic u get to service your bike the guy with the glasses is a know it all and will say u need everything replaced no matter what. And sometime won't even offer advice on how to fix anything he just said u need to buy new everything.other than that the rest of the staff is awesome read more