i've been there for three visits now and every time I am treated with respect kindness and they're always willing to assist me with what glasses make me look my best. I really appreciate that second opinion m, it really helps! read more

Urban Optics remains the top tier optometry practice in Central Texas. I am still traveling from Austin to beat the scammy, overrated places over there. Hunter was exceptionally accommodating and got me from the waiting room to the doctor's office in no time. Dr. McClain is a no frills, straight to the point guy -- incredibly thoughtful, too. The phone staff is awesome, especially Addison. Thank god there is no automated system...this is where Urban Optics goes above and beyond. The contact fitting went super well (once again thanks to Hunter) and I'm loving the dailies Dr. McClain picked out. There are no hidden costs here -- everything is upfront and clear. I never felt as if I was being price gouged. I even got a $3,000 eye drop prescription for $0 (thanks to the doc and my insurance). I'm happy to call this place my favorite optometry practice! Maribel(?) was super nice up front & I'm grateful she cleaned my glasses for me before my appointment (I have a hand tremor). See y'all next year! read more

Cannot say enough good this! They are attentive and make you feel like family. Jasmine is the absolute best, she was so easy to talk to and made the over all experience awesome! read more

From the first second of entering this very fine looking establishment and then 45 minutes later exiting, the experience was truly delightful. The initial greeting and check in by Mary Ellen started the visit off on a high note. Then I was ushered into the pre exam room by a very capable young man, Hunter, who administered all of the pre-examination screenings. Very efficient, friendly and knowledgeable young lad! After which I was taken to Dr. Greene's examination suite. Dr. Greene performed an absolutely thorough testing of all aspects of my visual capabilities after which he gave my results in a very professional manner. Near the end of the examination he took the time to inquire about my family and life in general. Well done! Outstanding! -C.H.Ross read more

I've been a patient here since childhood, and I've always appreciated the doctor's care. However, the service from the front staff has become increasingly inconsistent. My recent appointment was significantly delayed, and this hasn't been the first time scheduling and check-in have not been handled well. The doctor is not the issue, but the staff's lack of organization affects the overall experience. I'm sharing this feedback in hopes that it leads to improvements, because I value this practice and would like to continue coming here. read more

Phenomenal service! We are not current patients but the eye doctor came in on a Saturday to see him for shingles. Totally amazing! Very much appreciated him coming in to see him. read more

We live in Crockett where we have 1 place for eye care. Tried them twice, so rude, never again, but that a story for another review. So, we come to BCS with done regularity and decided to give Urban Optics a try while in town. Appointment made, was seen on time, staff are amazingly friendly, cheerful even and helpful. Felt immediately welcomed. The doctor we saw was thorough (my husband is retired now but this is his field so he's very persnickety, and he was pleased). For me as the layman, he explained things well in a way I understood. The whole experience was great. Will definitely be back this time next year. Definitely recommend! read more

I'm confident the eye exam and lenses my wife and I ordered, would have worked well, if we had the time to wait, but our travel plans didn't allow for it. They moved their office before our lenses arrived from the lab, and my lenses were lost in transit. It had already been 3 weeks, so I decided to move on. I requested a full refund and they obliged. No hard feelings on my end, but next time they move, I would suggest they have lenses shipped overnight during their transition. We re-scheduled with Crystal Vision Center. read more

I was trying to find a new optometrist after a plethora of bad experiences. I am more than confident to say I have found my favorite place! The staff is extremely welcoming and knowledgeable. I would ask for Andrea the next time you visit because she was more than happy to help me and answer my numerous questions. She made me feel excited about contacts for crying out loud! Definitely recommend!! :) read more

I have been seeing Dr. Greene for several years now. I only see him once a year, but he is so welcoming and super personable and makes you really feel very comfortable and at ease!! Great staff and Jenna was sweet. read more

These are liars and cheaters, look out - they are soft-spoken and smartly dressed. They lied to me for months about ordering frames for me, all the while trying to upsell me on the stuff they had in stock. Eventually the manager apologized and offered a "discount" on my daughters' glasses. I had to ask three times to remove options my daughter did not need - a few were expensive, and the manager tried really hard to sneak them in. I checked with insurance on how much they claimed from insurance for the glasses - they overcharged me by 40%. The receipt I got is a complete work of fiction. The manager pocketed my insurance benefit and charged over and above what insurance allows. All the while claiming that he gave us a discount. read more

oh my goodness. When i came into my appointment today i was literally shaking because i was starved and energy depleted. Amazing, wonderful, beautiful Cierra got me almonds, an orange, and a diet coke. I felt like i was fine dining at Nobu. She then took the place of my best friend for the short time I was there and gave me amazing advice in which frames i should choose, and even got me a great deal and i ended walking out with TWO PAIRS of glasses ordered. The vibe is also cute inside as well and the doctor was super kind i truly felt like i was at a therapy session rather than an eye appointment. amazing amazing service thank you cierra. read more

We had a great experience! They were patient with my son, explained everything that was done and helped him pick out the coolest glasses! (They glow in the dark) read more

Everyone is so friendly and helpful! When the first pair of glasses I ordered didn't fit well, and the staff didn't hesitate to not only exchange them, but also took the time to help me find the right pair! Highly recommend!! read more

Really nice people. But they suck at making glasses. Im on my third pair and they just can't get it right.

We love urban optical! This is the only place we go, because they are always friendly and willing to help

My sight wasn't terrible so I was hesitant to come into see a doctor. But their people are super nice and the equipment they use is the latest top of the line tools. They don't have to dilate my eyes like in the "old days". I was in and out in less than half an hour, understanding my vision issues and their recommendations. Very fair pricing and they did not get pushy and try to sell me something I didn't need. Thanks for the help! read more

Great selection of frames. A little pricy. The doctor and staff were great with my daughter. Definitely recommend.

I love Dr. Greene and all of his staff! They are extremely helpful, polite and considerate. I have been seeing him since 2013. They have a great selection of glasses and the staff was so helpful and patient with me when I purchased glasses. They are a little expensiv, but I don't buy new glasses often. read more

First time at Urban optics. Great mood. Good overall experience. Would recommend to others looking for a new place.

Great doctors and staff. They were all very nice and helped make getting new glasses easy. I had an issue with the sunglasses I got, and they staff helped me return them and get new ones very quickly! They kept in contact and kept me updated. Great place and will definitely return for my next pair of glasses. read more

Love Urban Optics! Dr. McClain was wonderful and the customer service is always amazing. Their selection of frames has to be the best in town. I was able to find a great pair of glasses and sunglasses within my budget. I would highly recommend Urban Optics to all of my friends and family! read more

I am very happy with the service I have received at Urban Optics. Every time I have gone in with an issue, they have been more than happy to help solve the problem. Even going so far as to order new glasses because of a frame issue. They have a very nice frame selection as well. read more

Great service! I went to urban optics for my yearly eye exam and my sight had slightly changed so I got new glasses. Then when they come in I felt like the eye prescription was slightly off so they help me change it to the right one. Very kind and helpful through the whole process. I will be going again this year. read more

Dr. Green and his staff are amazing! My family and I have been seeing him for years (3 wear glasses, 3 wear contacts) and we have always had excellent service. They are very attentive to our needs and work around our schedules so that we can make appointments that are convenient for us. They work hard to ensure everything is delivered with high-quality. With three people in glasses, they always have an exceptional amount of options to choose from. I couldn't recommend a better provider in this area!!!! read more

I was contacted by the manager and was given a refund for the services charged outside of my annual exam. I'm happy they took the time to make things right. They did say they will work with the staff to be more transparent with their services and costs, but I stand behind my original review. To clarify, my exam should have been $10 with my insurance. read more

I have always loved Dr. Greene at Urban Optics. I've been going there for years, even after moving all the way into North Bryan, and I'll still make the trip to South College Station to see him. He's kind, his staff are super friendly, and he's very accommodating when you aren't quite sure what you want or need. I can't tell you how many times he's let me try different samples while trying to find the perfect contacts for my eyes. He is patient if you have a thousand questions (I often do) and explains everything in detail as he goes. I'd recommend Urban Optics again and again! read more

The staff are amazing! They are kind and helpful. I have HORRIBLE vision - I am legally blind without glasses. They understand. Dr. Greene has helped keep me in contacts when other doctors in the area could not fit me. No plans to ever go anywhere else! read more

I was from out of town when I experienced an eye issue of concern affecting my vision. The team at Urban Optics in College Station was able to fit me in that day within hours of my call. The doctor and staff did a very thorough eye exam using state-of-the-art equipment and allayed my concerns about my condition. I am truly appreciative of their concern, professionalism and seeing a new patient at the last minute. read more

Terrible customer service! I made an appointment online and then called to reschedule it. When I showed up for my rescheduled appointment, they didn't have me down. They made no attempt to fit me in when I explained that I lived an hour away and had made a special trip for the appointment, and it was their error for not changing the original appointment. There was no one in the waiting room, and several technicians standing around. After all the reviews, I expected more from them. A little bit of extra customer service would have made a loyal customer out of me as I'm new to the area and needing an optometrist. Guess Dr Greene didn't need me as a loyal customer! Guess read more

Dr. Green is fantastic - very helpful and takes the time to explain what is happening with your eyes. They also carry Crizal lenses which are the best I've ever had. Overall they are very helpful - and Steve is great with helping determine the best lenses, coating etc for your particular situation. They are the best Eye care in BCS! read more

I would highly recommend Urban Optics for any of your eye care needs. The staff is always so friendly and my appointments always go smoothly. I had many questions considering I don't have vision insurance but they explained everything thoroughly! Love this place. read more

Love this place! Would not go anywhere else! Thank you for all you do! When I had an eye emergency they got me in super quick and reassured me! Thanks read more

Best eye care experience I have had in my 18 years of wearing glass. This is a beautiful office, with knowledgeable staff, friendly atmosphere, and designer frames. Here's the kicker........the new technology at this office does not require the puff of air part of the exam. Seriously, I have skipped some annual exams to avoid that part. Huge waiting area read more

Can't say enough good things about Urban Optics. Best eye appointment I've had in nearly 5 years. Dr. Greene was super cheerful and straightforward about what I needed (and didn't need). The staff were friendly and competent. I found Rachel particularly customer-oriented, as she was patient through my selection between multiple frame choices. The selection of frames are fantastic here, comparable to what you would see in a larger market (unlike any other place I've seen in BCS). Prices are reasonable for those with EyeMed coverage. In fact, the selection and prices were so great, I took up the offer to buy one, get one half off to purchase my first-ever pair of Rx sunglasses. I can't wait for my glasses to come in! read more

Extremely friendly and knowledgeable doctor and staff. Great prices for our annual contact restocking. The doctor loves to talk details with those interested without being condescending. Very up-to-date equipment. We live on the other side of the county and it is well worth the drive to see Dr. Greene. read more

We are really impressed with urban optics and their level of customer care - especially with children/

Took both of my daughters there for eye checkup. The place was clean. The check in was smooth and fast. The staff were friendly. The doctor was great and very patiently answer all my questions. The price was decent. They even accept medicaid and provide cheaper glasses. I'm a satisfied customer ! read more

From the moment I walked in the door to the last minute I spent in Urban Optics, everyone was so kind and they gave professional service; very respectful, caring and thorough. As a college student, I ended up leaving having a great experience with friendly, competent staff. Super easy to complete online scheduling and forms, hardly any wait (though they are busy). I have never gone to an eye dr practice like Urban Optics. I highly recommend their services!! read more

I've been seeing Dr Greene for my eye care for the last five years. He and staff are really devoted to a positive, efficient and quality exam and customer service. Physically, it is one of the nicest offices and optical shops I've been to. There is never any undue wait and he and his staff are most attentive. I also appreciate how Dr Greene seems to excel on new technology and advances in eye care. Each time I visit, he is invested in some new equipment to better serve his care and my health. read more