I've been a patient of Dr. Simpson for many years. She and her staff take their time to make sure you get the right prescription and don't rush you through the exam process or during the selection process in picking out frames or contacts. They offer state of the art testing and are up front about what tests may or may not be covered by insurance. There is no "hard sell" process to trick you into an unnecessary procedure or test. read more

Don't buy your glasses here. Paid extra for scratch resistant glasses. Both lens had scratches in less than a month. I never dropped them and had them in a case when not in use. I had multiple glasses and this never happened. read more

Great Dr. and staff. Feels comfortable and very welcoming. Selection of frames was 10 out of 10.

This place gives conflicting information, lacks proper communication, and doesn't seem to care about customer satisfaction. It has been a very frustrating experience. I've never given a negative review here on Google Maps before. My husband had an appointment on November 27th, '24 and was told there would be a 7-10 day turnaround for glasses. However, we didn't receive them until December 27th and were charged an additional $25 fee they said they accidentally didn't charge us on top of the $256 already paid. They told us that the fee kept them from ordering the glasses on time, even though we had already paid most upfront. Once received, my husband's prescription was incorrect, causing eye strain and discomfort, making the glasses unusable for his work and reading. I have spent hours on the phone and at the clinic in person trying to resolve the issue. Initially, they offered to replace the lenses with an additional $175 fee for better progressives. I was told that if I brought his old glasses with an acceptable bifocal/progressive corridor to the office, that they would base replacement lenses on that. I bought them in for a quick check and ended up being at their office about 2 hours. After viewing the old glasses, they said they couldn't do that after all. They said they couldn't tell what the corridor was in the glasses. My husband and I called and got the lens information from Lens Crafters, but we were told that wasn't good enough information for them to go on. Without my request for one, we were then offered a full refund minus the exam cost, which I approved of. We were given the refund amount of $232, which is the glasses cost we paid, minus all exam fees. I agreed to that and thought it was thoughtful for them to offer. After waiting in the office for the refund, they changed their mind and said they would only give us 50% of a refund, taking the new glasses with them. They said my husband signed a form that said he would accept a 50% refund, which he didn't recall signing. I explained that I would not take a 50% off refund, since they just offered me a full refund a few minutes prior, and that seemed unethical. After that, they said they wouldn't do either - wouldn't order the progressive lens for the $175 fee or refund us at all. They said that would only replace the lenses with a complimentary reevaluation of the prescription. We said sure. This morning, the day before the reevaluation appointment, we received a text asking for our 2025 insurance information or telling us we'd be charged as cash pay patients, instead of treating it as a reevaluation of his Nov. '24 appointment and the one-time replacement of his incorrect prescription they had said was their policy. They later agreed that, yes, it was supposed to be a one-time reevaluation and there shouldn't be an additional charge. The reevaluation was supposed to be today, 1/10/24 at 1pm. My husband arrived at 1pm and was told that the doctor had left for the day. He still has not had a reevaluation. I'm very confused and I've never had such a negative experience at an optometrist office. It's very strange that they don't have clear policies and they don't post any of those on their site. read more

Liked the customer service, but prices were a little high and they did not disclose total cost of eye exam and was bill later. However after explaining we were retired and on a tight budget they took care of the cost read more

Went in for my routing exam and prescription. Dr. Simpson did a lot of different eye exams and then had me come back for more exams so I had to pay 2 different co-pays. I get the impression that she loves money. I wanted to order my frames online because they have a better selection and mush lower price. If you want to save money, do not go to her office!!! Eyes of Texas in Bryan, TX did not have any frames I wanted and they are way overpriced. I just wanted frames that were more my style and fit my face. Simpson did not want to give me a prescription. Everyone in the office was very sales. Not a good experience. read more

Dr. Simpson was incredibly helpful and patient throughout the entire process. She explained everything thoroughly and I enjoyed my visit! The only thing I would complain about is the location of the bench in front of the help desk due to a lady who stood in front and was close enough to the bench that she cropdusted me (my face specifically). Everything else was great! read more

My existing glasses were scratched up and needing replacement. My optometrist at TREC retired so I got an appointment with Sue Simpson at Eyes of Texas. I took the new prescription to Costco and ordered new glasses. When the glasses came in I could barely see anything clearly. Costco said that they may take time to get used to. After wearing them for a day and a half I called the Eyes of Texas and they said to take the glasses back to Costco to make sure that the prescription was filled correctly. I took them back to Costco who confirmed that the prescription was filled correct. I took the glasses back to the Eyes of Texas because I knew that something was not correct. I was told in the optical shop that my prescription had changed so drastically and that at my age it might take a month to get used to it. I told them that I cannot read 1/2 inch letters from ten feet away and that I cannot see leaves on the trees at 100 yards with the new presciption. I was told that with this new prescription that was not possible any longer. When I told them that I could see all of that with my old, scratched up glasses, I was told that they could give me a new prescription for my old glasses but that was not recommended. I asked to speak to Sue Simpson and they said that she was busy. I asked that she call me when she was available. A young man called me the next day to ask what I needed and I told him about this debacle. He encouraged me to wear the glasses for a month and that I would get used to them. I again asked to speak with Sue Simpson and was told that she was busy. I asked that she call me at some point in the next couple of days when she became available. Sue Simpson called me and asked me what I needed. I explained the problem and she said that I needed to wear the glasses longer. I asked if it was possible that the prescription was wrong and she replied, "It's possible for anyone to make a mistake." When I asked her about the nonsense that I was told in her optical shop she assured me that I must have misunderstood her employee. She then offered to write a prescription matching my old glasses. She never offered to recheck my eyes to make sure that the prescription was correct. I made an appointment with Texas Regional Eye Center and had a routine eye exam. I got a new prescription and took it Costco, who remade my glasses for free. It took about 5 minutes to get used to this slightly different prescription. My new prescription was +1.50 and +1.25, not +2.50 and +2.25. No wonder I was walking around nauseated for a day and a half. The Eyes of Texas prescription was +1 off in both eyes! I can now read 1/2 inch letters at 10 feet and see the leaves on the trees at 100 yards. The customer service at TREC was top notch as always. Costco hit a home run. Eyes of Texas, not so much. read more

GET EST. COST BEFORE GOING TO BACK!!! This place will complete extra unnecessary exams just to collect insurance money from your HEALTH insurance and not tell you about the insurance FILING until check out. My son and I went in for just our route eye exam and they charged us 3X as much as our previous provider. We have VISION insurance and still paid as much as we would without insurance for our route eye exam because they chose to do extra exams to file claim with health insurance. The front desk personnel did not fully explain their reasoning behind the extra extensive exams. I fully believe they rank up the exams just collect insurance money. Not only were we there over 2 hours but the office was very disorganized with their patients in the back exam office. read more

Fantastic place. I came in here last week in such a haze, my only pair of glasses had broken and I have terrible vision, in my opinion. The staff here took great care of me. They tried finding multiple solutions for me! They did not get aggravated with me when I was being picky and they did not rush me out either. They spent their time making sure I was pleased. I got fitted for contacts that day, which really saved me because I wouldn't have been able to work without seeing. I will soon be back for my new glasses! read more

This business treats their patients like used car salesmen treat their marks. Heavy sales tactics and misrepresentation of the product and all the while telling you you can return the item. Linda, the office manager is rude and demeaning and is not truthful to patients. With so many great eye care professionals in town steer clear of this one. They are awful! read more

Eyes of Texas is the best eye care center I have ever been lucky enough to visit. The staff is incredibly warm and friendly. Dr. Simpson is wonderful and everyone made sure I was getting the best out of my insurance. This is my eye care center from now on! read more

If I could give zero stars I would, but I can't so 1 star it is. I am appalled at what I witness when I walked into this place on 4/8/2022. They had 1.... That's right 1 employee working at the front, the phones were ringing off the hook. She was with another customer, apologized to me for having to wait and said she would be with me shortly. I asked if there was someone else who could help me.... No one came. I just wanted to book and appointment and to see about getting my glasses adjusted. I waited about 15 minutes with no help at all, so I left taking my business down the road to Green Eyes. After what I witnessed, I know Eyes of Texas is not a place I trust with my eyes. read more

There are several choices for eye care in the Brazos Valley, BCS área. Hands down THE BEST is "Eyes Of Texas". From the unique building and fun name to the sweet and courteous staff to the fabulous doctor, you will be welcomed and taken care of. read more

The best customer service!! So warm and welcoming, I'm usually so nervous about any doctors visits but Eyes of Texas makes it a joy to come! They are very clear about insurance and billing as well! Wonderful wonderful office. read more