Urban NW built my home in 2018, and I have so many problems. - When the heater runs, the house sounds like it is going to pop apart - There is light streaming between the planks of the front door - The garage door sits an inch away from the wall at the top - The concrete porch collects water - The upstairs floors sound like a cheap musical instrument when you walk - I could go on & on, but they just do not care about doing things right I highly recommend against buying an Urban NW home! read more

Fantastic custom builder. The quality of the homes is exactly what you would expect from an experienced and skilled home builder. The staff and construction crew is very professional. Their green homebuilding standards are like no other builder in the area. If you're looking for a quality home builder that truly meets the needs and dreams of the homeowner, definitely consider Urban NW Homes. read more

Urban NW Homes required a deposit up front, spent 2/3 of the deposit on preparatory expenses without notifying us, then presented an unacceptable home-building proposal after 6 months of waiting. The owner was incompetent about detailing the construction project or conducting fair business communication. He refused to return our deposit and we went with another builder. read more

It was a great experience getting to work with Urban NW for both my client and I. Throughout the transaction, it was always very easy and quick to get in contact with responses from them with any question my client or I had and the communication was always there. Parker was excellent! He always made sure my client understood everything and was very informative. I definitely recommend Urban NW, they make it happen! read more

Stay far away from these builders. They will lie and cheat you at every turn. Owner is a bully who ended up carving his name in our sidewalk. His wife looked us straight in the eyes lying about the windows they installed incorrectly. We upgraded our appliance package only to have the microwave and dishwasher break after the one year mark. We noted then that the appliances were one year old at install. Honestly it's been almost three years and I still feel these awful feelings towards these crooked people. They even sold us a golf course lot with a premium cost knowing full well that the golf course owner planned on closing it. This happened to many of us including one of their friends. Integrity and honesty is not what these people believe in. Shortly after we moved in I was in the back yard and noticed an urban guy jumping over the fence by our air conditioning unit. I didn't think much of it, maybe they forgot something. A week later we had our first hot day and turned on the ac only to find that it didn't work. We called a tech out and they found the fuse had been pulled out. Our sliding door didn't work properly and we had to wait 18 mos for someone to repair. I strongly advise you to avoid at all costs!!!!! If your still tempted to work with them, go talk to the neighbors who have had homes built by them. read more

I purchased a home from this builder about a year ago. Every time I brought up any repairs needed that should have been covered by their one year warranty, I was told to just remind them at the years end. Well the end of the year came and they suddenly stopped answering my calls/texts. They did almost none of the repairs. I'm having to hire someone else to get this stuff done. Would not recommend buying from them. read more

-We chose this builder because of the previous reviews and their reputation for building green. Seems they have a bigger commitment to their bottom line. We signed the building contract in July 2016 and finally closed in August 2017. Warranty completed in 2018 with lots of issues/push-back. The process started great, they had a construction liaison that helped us through the process of the build. There was a lot of turn-over from when it started to the finish. We signed the contract where the house was supposed to take 3-6 months to complete. It took over a year to build. Our contact with the build kept changing and sometimes we found out because the email would bounce back and I had to call in to get the new contact. I know new construction is bound to have some things come up but the end product was not the quality I expected. Even at close when we got our keys, the house was still dirty from construction dust. They met us at our new home, dropped of the keys and a "welcome basket" and left as quickly as possible. It was a very awkward and cold pass off of ownership. Urban NW Homes is more focused on their profit and will cut costs for their benefit. Their quality is poor and their customer service is even worse - especially from the owner (Troy Johns). Troy Johns refused to start our one-year warranty repairs after he found an online review by someone else he thought was me. He said he will need to confirm first that I did not write a bad review before he will address any of our build issues. Apparently, "Angela G" wrote a review that was very similar to my build issues. Some of our issues were resolved with the warranty, but some were not. Below is a small portion of the issues we had: -(Resolved) Our refrigerator was on the same breaker as my island which means I can only use one appliance/plug on my island (even though I paid extra to have one on each end) because it was still within code. When I plugged in my crock pot and my rice pot, the fuse blew. After some back and forth they finally agreed to fix it so the refrigerator is on it's own breaker now. -(Resolved) Of the 16 canned lights installed, 4 failed and fell out all at different times. I researched this issue and that particular canned light was recalled. -(Not Resolved) Our master bathroom shower has leaked at the door from the beginning. We have had them come out for the warranty but they have never been able to fix it. The problem appears to be they built it to slope towards the floor instead of the shower. -(Not Resolved) The garage door still leaks even after several attempts to fix it. -(Not Resolved) Instant hot water still will not give consistent hot water at my kitchen sink even after several attempts to fix it. Some times it takes up to 5+ minutes of running the water to get water hot enough to wash dishes. -(Not Resolved) The upstairs bedroom door was not framed straight so it doesn't close property. Their fix was to shave off part of the door but this has still not fixed the issue. -(Not Resolved) The master bathroom toilet room was not framed straight so the wall is crooked and there is a large gap between the frame of the door and the wall. -(Not Resolved) The posts-beams in the front of the house are not secured and show a large gap. It was called out on my home inspection but they refused to fix it, saying it is fine. -(Not Resolved) Our building/house plans - as part of our contract shows a furnace room in the upstairs. This room has firewalls and was intended for our furnace but later we were told the roof does not allow for the installation of the furnace in that room. This is a breach of our contract as the house plans show the furnace upstairs but they installed it in the garage. There was no addendum to our plans and no communication to us that they were doing this until after the furnace was already installed in the garage. The house was NOT built according to plans as per our contract. We have reason to believe the incorrect roofing/trusses were ordered and since the house was already framed, they were not going to incur the cost to fix the house and build it according to contract/plans. The overall experience was stressful. I wanted them to make things right according to the contract. Our warranty contract was closed by them regardless some items still being unresolved. They called me told me they are done and are not going to fix anything more. Worst experience ever. Terrible customer service from the owner. I feel sorry as I know the person in the warranty office did her best but is limited to the powers above her to authorize repairs. Maybe that is why they have such a high turn-around. Would never recommend this builder to anyone. Very disappointed. read more

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After a year of building our dream home with urban nw, about a month before closing, I received an email saying they were voiding my contract. They wouldn't respond to my calls and emails. We are absolutely heart broken. This should have been our first holiday season in our new home. I still can't believe this happened. read more

Let me start by saying before you sign the contract or buy from Urban NW visit the communities they have built in and walk the neighborhood. Feel free to ask the home owners about their experience was and what the service was like after the sale. Also note many home owners are still battling issues and haven't yet written reviews until they get their long awaited repairs fixed. I have been in my new Urban Downs home for 2 years now and still fixing the dozens of issues that were short cuts and either intentionally hidden by the contractor or missed by the unqualified building inspector that Ridgefield replaced. Don't fall for the 5 star reviews many are from subcontractors and realtors trying to boost reviews so earn a favor. To Jerud, Troy and Allison. I was amazed at first that you all never took a minute to ask me how my new home was, or take a minute to thank me for buying my home, or even thank me excepting all the mess ups and not making you redo them as per our contract. However, now I realize you were too embarrassed by your work and would have felt obligated to repair your mess ups. Did you really expect even a two star review? Like I said forget these bogus reviews, come visit Urban Downs and visit the best neighborhood in Ridgefield. Great neighbors, great families and just ask about their trust and experiences with dealing with Troy, Allison and Jerud. read more

Jordan Hunt works tirelessly to accommodate his home buyers. He came by to see if all my warranty work was done and quickly made requests to have everything done by this week! I am also a real estate agent and have gotten to see him in action with his first initial walkthroughs with buyers. He works hard to ensure he covers all their questions. Thanks Rock Star Jordan! read more

Thank you Urban NW Homes for helping my buyers build their perfect home!! I appreciate all the time and energy you give to the buyers. I look forward to working with you again. read more

We moved to a wonderful Urban home seven months ago. It's fabulous for retired folks like us. The fit and finish are impeccable right down to the smallest details. We continue to be astounded by the energy efficiency; we knew it would surpass that of our 25 year-old home a mile east of this new residence but our utility costs are now almost negligible. Finding a one story with a three car garage can be difficult if one's goal is to acquire decent square footage for a couple. Urban had us in mind! We love the upscale finishes and level, easy to maintain lot. Our neighbors are wonderful (and we have the pleasure of sharing our backyard fence with Sherry L (see her review as well). That was an extra bonus for sure. read more

At 73 years young, I was desperate to find a one-story house with some custom features to meet my special needs and those of my teen grandson. I chose Urban NW Builders because of their modestly sized neighborhoods and earth friendly building practices. From the first meeting with the project and site managers, I was surprised and delighted with the custom features I could access. Ben and Matt have worked with me to get what I wanted with minimal stress. I felt part of the team. The sub-contractors they hired were top notch and I enjoyed working with them to make choices. Jennifer, the client relations manager, was the glue that kept communications flowing. As a result, Matt, Ben and Jennifer allowed me to participate in one of the most awesome experiences of my life. ---Sherry read more

We recently purchased a new house from Urban NW Homes and we couldn't be happier. We have been looking for the perfect home for over two years and when we saw the Urban NW communities we knew we'd found our dream builder. Our home is energy efficient, beautiful and most of all feels like a home. The entire process with the builders has been smooth and I would highly recommend them if you are looking for a top-notch builder who creates amazing custom homes and beautiful planned communities. read more

Urban NW Homes did an amazing job with the construction of my custom home and I could not be happier! It was my first experience building a home and they were professional, knowledgeable, responsive, and committed to maintaining a relationship based upon communication and trust. Jerud Martin was my first contact and he set the tone for the overall relationship. It was obvious throughout the build that his values of honesty and integrity were reflected in the subcontractors he had on the project. Jenna Kauzlaric worked closely with me throughout the design and build process to bring my dream into a tangible perfect home. Jenna took an extensive amount of time to be sure my choices reflected my personal style and was instantly available for any and all questions. I am honored that we created a lasting friendship. Harry Brown was a magician in being able to "see" the project and recognize potential challenges before they happened - patient in his explanations and solid in his extensive knowledge. Parker Hensley was my resolution go-to person following up on the minute details once I moved in. He is a pleasure to work with - responsive and respectful when coordinating follow-up details. Urban NW Homes has my highest recommendation for their ability to bring my dream of an exceptionally energy efficient custom built home to fruition. read more

Horrible unprofessional people both, Jennifer and Allison ( very judgemental). How can the builder be represented by this. They both, ignored my phone calls. Allison had the gauls to call up my mortgage lender to confirm if I had been preapproved of which I am. Then aside, from this stoops even lower by whatever she learns to determine I am not worthy. Who does that!? Onky unprofessionally people do. Not once did she answer my email( s). To this day they both decided to judge me. Would you invest your money with people like this? Not me. I am glad this happened because, even though I have a high consumption power or if you do too I'd encourage you not to go there and foster this type of unnecessary behaviors. I'd rather now, knowing this go else where well deserved. From a concerned consumer. read more

The home might eventually be complete and acceptable. The communication from the builder has been absolutely horrible. I would not recommend working with this builder read more

In fairness we should start by stating that we like our new home, feel that we paid a fair price and believe that Urban uses quality subcontractors to ensure a well-built home. This review is based on our new construction experience. First, we are told our home would be completed within 6 to 7 months, it took over 10 months from the time we signed the contract to closing. During the construction process we visited the site a number of times and continuously saw errors that had we not pointed out before more construction was done would have been costly for them and time consuming to correct. Working with their construction manager, Matt, was the primary problem - he is arrogant, condescending, does not listen and refuses to take responsibility for errors. Should you choose to build with Urban we would recommend you keep copious notes of every call, save every email and text. You will need it. We waited to write this review until our one-year warranty was over, so we can give an honest and thorough assessment. It is expected that some issues will arise and Urban is very quick to correct when it is at their subcontracts expense, however we had a costly error that Urban was at fault for and although it was in our contract and paid for they actually tried to fight it. Even after providing the written proof they still tried to claim they had no knowledge! It was quite a process to get what we paid for. The number of issues we had with Matt and simply getting our home completed is too long to list. We would not want anyone to experience the building nightmare we did - do yourself a favor, walk one of their developments and speak with the home owners about their experiences. It surprised us how many positive reviews are online verses the discussions we have had with our neighbors who have expressed similar negative building experiences. read more

Through the building process, moving in and our one year warranty inspection the super attendant Jordan Hunt has been extremely helpful and always available. Thank you Urban for building our dream home! read more

My fiancé and I just purchased a home in Urban Oaks and could not be more happy with the experience we've had. For starters, Allison stayed late on a Friday night just so we could walk through a couple houses after hours because that was the only time that worked for us. Fast forwarding to the end of our closing, we then met Jennifer and Jordan. Both amazing people who really care about their job and making sure my fiancé and I were truly happy with our home. Jennifer made it clear multiple times to call you at any moment we have a question and emphasized to never hesitate. She is super sweet and very helpful! Jordan walked us through the whole house, helped mark things up, showed us how everything worked, and really emphasized that he was here to make sure that we had the best experience and that if there was anything we wanted fixed he would make sure it happened if he was able to do so. We loved him, very friendly and super funny! I have total confidence that these people will take care of us, as they have already so much. Let's not forget to mention how absolutely beautiful my new home is! Urban did an outstanding job building our house and we love all the custom touches they added. After touring multiple houses in search to find the one, we found Urban and we couldn't be any happier with the house we now get to call ours. Thank you to Urban for making us feel at home before we were even moved in! read more

I have had the most amazing, stress free and fun building experience ever. Urban NW Homes LLC was the only option to build with. They were there to assist me every step of the way, always available for me to stop by to tour my home during the different building stages and answer any questions that I had. Jennifer H, Matt, Ben and Allison were so professional and really made this experience feel so comfortable, fun and amazing. Cherry on the top was Jordan Hunt who did my Punch Inspection and Walk-Through Orientation with me. He was very hands on, interactive, outgoing, funny, very professional and really wanted to reassure that my home was in good hands. Urban has such an amazing team of professionals who work as one unit. A home buyer should always feel at ease through what can be a stressful process, but with patience, amazing customer service and a professional/experienced crew like Urban makes it all very rewarding in the end. read more

Impressed doesn't begin to cover how I feel about this company as a whole, but like every establishment there must be a face that represents my individual experience: and that face is Jordan Hunt. He is the superintendent for the remarkably beautiful and efficient home that I was blessed enough to purchase from this company. Jordan and his team treated my home like a work of art and love, and ensured all of my wishes materialized before my eyes. The most remarkable thing about this whole experience is Jordan's support and communication that continues even after I move in and continue to fall in love with my home. Help is offered and given without asking for all things, even the most menial tasks, making my life easier and happier. The entire team is outstanding, I had great experiences with all staff I encountered: Ben Maddock, Allison Joy, Matt Gagliasso, Jennifer Hensley... along with all the other staff behind the scenes that helped me move into the home of my dreams. Thank you. read more