This is a fantastic group of guys, they know their stuff and they treat your bike like they treat…read moretheir own. Never taking my bike anywhere else. Five stars all the way.

Just called them to see if I could get my 2000 Goldwing in for an inspection . Instead of telling…read moreme that they were busy and couldn't get Me In by a certain date , they simply told me they couldn't help me and suggested I go to another dealer . For the last three or four times I've had work done I've gone to see these guys but I guess I'll have to find a new place and they don't want my business .

I have used this shop three times on my old girlfriend's 1991 Yamaha Radian. I first found them…read moreafter Daytona said they prefer NOT to work on older bikes, not even their own (what the hell??). The Radian was rough starting and idling badly and had not been winterized properly (she was really slack at maintenance before I took over). They cleaned , rejetted and adjusted the carbs and it ran like a dream afterwards. We also had chain and sprockets replaced there and she said it rode so smoothly it felt like a new bike. And lastly for her birthday I sprung for some new tires and while the wheels were off the re-did the fork seals. All the work has been top notch and fairly priced and they really seem great with older bikes. We also had difficult schedules to get in there and they were totally accommodating. We dropped the bike off after we were both off after work at midnight and put the key through their mail slot. When the work was done we paid by credit card over the phone, they put the key under the seat and we picked it up after hours with her spare key. They were also cool with installing the tires even though we had bought them on sale from Fortnine.ca. I will be going back to them with my 2015 Yamaha FJ-09 for tires shortly and likely new chain and sprockets too. I only wish they were a little off the beaten path, as I will have a bit of a transit trek after I drop off my bike, but if you have someone to give you a ride home and back that's a non-issue.

Great guys..know their stuff. Friendly courteous service. See Darcy and Dave ...they Rock!read more

Do not buy tires here or from Revzilla and expect them to change them out in a reasonable time…read more Left my tire & wheel there 2-days ago (they promise to do this within 2-days max.), only to be told..."It might be ready this weekend...". Really wish I just bought tires elsewhere. I think I'm done with these guys.

I'm a big Cycle Gear fan, they carry a huge selection of gear for motorcyclists. Their house brand…read moregear is very affordable, perfect if you're starting out or on a budget. One of my favorite helmets is a house brand dual sport that I picked up on sale for $59. They also stock name brands and high end gear (Arai, Shoei). If they don't have what you want in stock they can order it, as they are also a national mail order company, and it usually only takes a couple of days to get your order in. And if you're a Revzilla fan, and aren't we all, know that Cycle Gear and Revzilla are owned by the same company, so you'll see the same equipment and generally the same pricing at both. I went into the Bellingham Cycle Gear to pick up heated gear for the cold weather riding. The staff guy was prompt, courteous, helpful, and well informed. No upsell, no messing about.

I brought my e-bike to IMS to get a part replaced. I had the pleasure of dealing with Travis and…read moreJeremy who were both busy, but found the time to do a quick 15 minute install on my bike! Thanks so much, it was very much appreciated! IMS will be my go to for my bike service from now on.

Would not recommend this dealership based on my experience…read more I placed a deposit on a motorbike after being told it was already in stock. The day before pickup, I was suddenly informed the bike was actually coming from Quebec. What followed was 5-6 weeks of terrible communication and zero accountability. I had to repeatedly chase updates myself, while most responses came from an automated bot or vague messages saying the bike was "coming soon" with no actual delivery date. No one proactively contacted me during the entire process. When the bike finally arrived, the staff showed little concern for the inconvenience caused. I was also charged more for a part than the price displayed on the tag. For a business selling expensive vehicles, the level of organization and customer service was honestly unacceptable. I contacted the dealership directly to resolve these concerns before posting publicly and received no response.

I had my 2016 Bonneville in for a gasket exchange due to an oil leak. East Van location. After…read morefinding the right day to ride down there (not in the rain) I checked her in and jumped in a cab and headed home. The guys at the front counter were courteous, prompt and polite. I picked the bike up a day later and the tire pressure has been checked and the oil has been topped up. It's a bit intimidating due to the entryway in the alley, no customer waiting area, and it's really dark in there, but the gentleman at the counter make up for those drawbacks. I will certainly take my Motorcycle back for regular maintenance

They did not provide the technical service, front fork straightening, but they did respond to my…read moreemail within 24 hours and I really appreciated that.

If you need inspection for your bike I'm not recommending anyone to this store . Usually I get…read moreinspection ticket every year because of my exhaust noise . I took my bike here for inspection and I changed exhaust and other stuff by myself to make the bike safety same as a factory to pass the inspection and he said everything looks ok. But later than they called me and said your bike needs a ball bearing otherwise there is no way to pass the inspection and it will cost me 800$ for it . And for sure they know the bike with no inspection pass can't get insurance and it's hard to move it to another motorcycle services so you have no choice except listening to them . I called another motorcycle services today they ask me about some pictures of my bike and they said your bike looks fine to pass the inspection. So I took my bike there and they did inspection my bike and pass it with 250$ total and it was no issues with ball bearings at all . It was just my experience with Burnaby Kawasaki . Of course the inspection price in this store is around 150$ and it's cheaper but you not gonna pay 150$ at the end because they will make you to fix other things and pay extra money . *modern scam*

Our family has had a relationship with this ethical family business since the 1970's, when my ex…read moreworked here. My son gets his touring bike serviced here, and trusts them completely. They never try to upcharge for unnecessary mechanical work, like some shops might.

Took control of the refit of my friends motorcycle, because he was in an accident he was very…read morepleased so far anyway.

had my 2006 Dyna Lowrider serviced here and the work was done on time and on price point as told…read morewhen I brought her in. awesome service. Keith.

I visited this shop in July or August, as I was driving by one afternoon. Granted, I'm not a…read moremember of this location. They advertised as a members-based workshop and coffee lounge, which I get. Clearly, they are after the burgeoning hipster / cafe racer / scrambler crowd, and their clothing reflects this - neo-vintage helmets, jackets, etc. That's all fine. What I was hoping for was both a workspace and a true lounge. It's essentially a large garage with a portable tiki bar serving as the coffee station and cash desk. I know that they closed down in September in order to revamp, and make it a "creative and learning space" according to a facebook post - we will see. I would still like to be able to sit in a comfy chair and sip an espresso as I took a break from changing my oil. I won't be buying a membership anytime soon, and will see what the revamp does.