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    Urban Floor

    3.8 (61 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Urban Floor

    Floor installation

    Urban Floor Photos

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    Flooring has completely diminished in quality since 2017. Due to water damage, we had to have flooring replaced in one room of our house. The original flooring from 2017 throughout our home is still beautiful. The contractor replaced the flooring in that room without showing us a sample for sign off of the 2023 lot he'd acquired, and we discovered to our great disappointment only after the fact the diminished quality and character of the new flooring - I'd say the quality is now akin to our entire floor in that room looking like the odd boards one might reject or tuck away somewhere unlikely to be seen when installing flooring. The old black mineral marks and knots have all been replaced by the knots being scraped out and filled with a grey/brown epoxy which they claim is color-coordinated but it's really just ugly and unnatural. The flooring also appears to be red oak today vs. assuredly white oak in 2017. When I reached out to Urban Floors to inquire whether we got a terrible lot, they confirmed that despite their website still showing the black knots to this day, they no longer carry floors with that character (read: quality). False advertising, shameful bait and switch. Stay away, they are quite unfortunately not the quality flooring company they used to be.

    This is the livingroom floor after 3 yrs.
    Pam D.

    Update to my original post, still absolutely love our engineered hardwood flooring from Urban Floors. It has been 6 yrs, and it is still gorgeous. I am adding a photo of our livingroom room floor from 3 yr mark and one at 6 yrs.

    Nunjila A.

    We love our new built hardwood floor from "Urban Floor" !!! We purchased a replacement home and wished hardwood throughout, out and away the most effective wanting flooring was from Urban Floor. we've got a ground floor home with cement block, therefore we would have liked to use built hardwood. it's simply beautiful! we elect hand scraped Maple Aged animal skin 8" wide planks. we tend to requested samples and that they came terribly quickly, an excellent facilitate. Their web site has innumerable nice information and more videos to look at terribly Happy Customers. They're useful too. we have a tendency to ran out of planks at the top. thus we have a tendency to gave them a decision and got them from the dealer ensuing day! They were very nice regarding it. I am very happy however my house appearance currently. Lot of Thanks :)

    Wouldn't you love this defective floor in your home too?

    Received a defective floor that Urban refuses to take responsibility for. We live in a climate where we DO have winter, and temperature and humidity vary as a result of the cold weather. When purchasing a floor should you have to worry that the conditions in your home are PERFECT according to Urban Flooring standards? LOL Ripped out a perfectly good Maple floor only to replace with their junk. The floor began cracking and separating ONE week after installation. Attempting to accuse me of cleaning incorrectly, and stating you can't use any liquids on it. Who cleans their floors without some type of cleaner?!! Purchased the recommended cleaning product on Amazon. But they continue to accuse me of using a steamer??? Be very leary of the DEFECTIVE products that they sell..AND don't stand behind. They pay their "inspector" very well to make sure they will never have to provide "customer service," which they so badly lack. Also, because we used EVERY single inch of flooring and had none leftover, they could not officially test for "defects". Defect is quite apparent when 90% of the planks literally split in half. And the inspector said, "it's pretty consistent throughout". DUH Please read ALL reviews before giving this company a penny and then dealing with serious buyers remorse!!

    Poor quality!

    Absolutely dissatisfied with this product. Their flooring is substandard as well as their customer service. I do not recommend doing business with Urban Floor.

    Living room and redone fireplace
    Troy B.

    We purchased 74 boxes of EX-MN305 maple to do our family, living, hallway and master bedroom. Replacing the original REO grade carpet with this flooring, as I've never installed hardwood, or any other flooring, prior to this project. I was very timid about ripping into $6,000.00+ worth of flooring for the first time! However, with the technical input from a skilled friend and his high dollar compound miter saw I did all three rooms and the hallway at an angle - wifey couldn't have it going straight. Everything about this product was quality, from the consistency of the fitment, the tight seams by way of the outstanding finish of this product. We went with Urban Floor really by default - the first flooring we chose was based on a single stick sample at Sid's Carpet barn. Once I picked up/delivered my flooring and opened the very first box we learned there was brown throughout the pattern not shown on what we based our decision on. We returned the whole lot of material. Sid's ordered a box of the Urban Floor material and we opened /reviewed the material - it was spot on. And also about $2,000.00 more then what we originally chose. The best 2K I've spent on any DIY project so far. Everyone who comes into our home either friends, family and service personnel comment of the floors. Would I recommend this manufacturer to anyone who is thinking of hardwood? Very much so. If I knew how to add photos to this I would. Very easy to work with and looks outstanding.

    Before
    Susanne C.

    It was worth the $10K we shelled out to Urban Floors to replace the carpets on the 2nd floor and pergo on the main floor. The experience from start to finish was better than I had expected. The price was fair, the installers were professional and the sales associate was there every step of the way to manage the project until completion. It only took them two days to complete the work and if I had to do it all again I would! I also received a nice gift... who does that anymore? Urban Floors does and it was a real nice touch too.

    Chianti from the Chene collection

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    2 months ago

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    2 months ago

    They do not live up to their warranty for the flooring they sell and will do anything to get out of admitting fault.

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    5 years ago

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    3 years ago

    Unfortunately they are not open to public but they have good looking flooring and a nice showroom.

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    7 years ago

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    8 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    We had new carpet installed. Awesome job. Very happy.

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    12 years ago

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    Page 1 of 2

    Ask the Community - Urban Floor

    Are u guys open on Friday after Thanksgiving?

    Hello, we’ll be closed the day after Thanksgiving.

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    Review Highlights - Urban Floor

    When we later had an issue with some paint residue that our painter left on the floor, we called Urban and spoke with Yvette.

    Mentioned in 6 reviews

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    Aesthetic Flooring - Luxury Vinyl Plank with Wood Veneer!

    Aesthetic Flooring

    (77 reviews)

    Edit to add: After seeing my review, Alex reached out and apologized, and assured me that he and…read morehis team will fix the sinking board. I am glad this ended on a good note, since other than the communication issue, the floors look amazing, and his team worked hard and quickly. His team did leave floor finish stains on the baseboards and my kitchen quartz counter walls, so heads up, don't forget to ask them to use painters tape if you're getting your hardwood floors sanded and refinished. (Initial review) Initially when Alex first gets your business, they seem responsive and even tells me about how shoddy of a job the previous flooring people did in my home (fixed by previous owners). But the moment any small issues come up, Alex just ghosts his customers. In the video you can see the cracks happening under normal body weight. I really wanted to believe that at the very least he and his team will try to provide any rectification, even if it's just to come out again to check on the floor to see what else can be done, like I wouldn't even have mind paying an additional small fee for materials. Instead, since he has been fully paid, he won't even see the project to the end to make sure he delivers on quality work. I understand that things come up and he could be busy but the non-responsiveness for two weeks is clear.

    Alex was responsive, transparent, and never tried to upsell me on things I didn't need. His quote…read morecame in very competitive against three other bids I received, yet the quality of the materials and workmanship has been nothing short of outstanding. Installation kicked off right on schedule. Alex's crews showed up early each morning with smiles, set clear expectations for the day, and--my favorite part--left the site spotless every evening. No sawdust trails, no empty coffee cups, just tidy floors ready for the next day's work. The installers were polite and happy to answer my many questions about care and maintenance. A special shout-out to the team member who tackled the staircase: the precision on each tread and riser is next-level. Friends keep asking if the stairs were custom-built! The new baseboards tie everything together with crisp, clean lines that make the room feel finished and elevated. Bottom line: if you're hunting for competitive pricing without sacrificing craftsmanship or communication, call Aesthetic Flooring. I'm beyond thrilled with the transformation and can't stop staring at my beautiful new floors. I've added a few photos of the project in progress so you can see the crew's attention to detail for yourself. Highly, highly recommend!

    Hardwood Floor Specialist - Client requested for custom stain

    Hardwood Floor Specialist

    (146 reviews)

    If you want to hire a contractor who is communicative, reliable, and highly skilled, call Paul. He…read moremade himself available immediately to look at our project and scheduled the work shortly after. What impressed us most was his honesty. He and his team worked to salvage our existing framework rather than just tearing everything out, and they took the time to educate us on proper construction. He fixed a mess left by someone else and made the process look easy. Paul is a true professional and a pleasure to work with. Highly recommended for any flooring or stair needs! Thank you.

    We hired Paul to help completely redo the hardwood flooring in our new house, and we could not be…read morehappier with the experience or the finished result. Our floors were completely uneven, and we knew it was going to be a complicated job that required someone with real know-how. We spoke with a number of possible floor folks on site before choosing someone, and Paul clearly stood out as the most experienced and knowledgeable (one person didn't even want to take our job because the floors were so unlevel). That confidence and expertise showed up in every part of the work. He noticed things that others missed, thought through the details carefully, and clearly approached the project like a true artisan - for example, he made it so that the new floor was completely flush with the existing tiling in all three of our bathrooms, something no one else said they could do. We even discovered some new issues as we started the work, but Paul gave us a fair price to complete the work the right way. I've had experiences where vendors will use those unforeseen new items as an opportunity to overcharge, but Paul stayed fair and consistent the whole way through. He gave us a fair price, communicated clearly, and did beautiful work. It was honestly amazing to watch him work. You can tell when someone really knows their craft, and Paul absolutely does. We felt very lucky to have him on the project and would happily hire him again. Highly recommend.

    Tile Depot - Interior Design by Linette Dai
 626-822-0772

    Tile Depot

    (496 reviews)

    $$

    If you're looking for tile, this is the place to go!!…read more The entire showroom has massive amounts of samples. Richard was my sales rep and he walked me through many different combo options. He even pulled the tiles to a display to show me what they looked like under different colored lighting. After some consultation, I was allowed to grab the tile sample I settled on to browse around the showroom and search for other combos I might like. He even showed me grout options (there are plenty!) They also offer services for custom tiling. I don't have a designer and I've never remodeled a bathroom before, so Richard's knowledge of current trends, molds, and flooring helped a lot with my decision making! 10/10 would recommend anyone I like to come here.

    Tile Depot has the best tile selection and excellent staff ready and willing to help you. Everyone…read morewas so nice and helpful -- especially Philip, who took initiative while helping us by making calls to find out delivery estimates for products we were interested in, helping us find everything from tile, bullnose, mosaic, and grout, etc. When we first started our bathroom remodel project we went to Floor & Decor as well as a few other places. We wished we came here first! Which seems to be what everyone else feels as well: we heard another lady say the exact same thing in another aisle, and the first review I saw right now as I was coming here to post this also said the same. Anyway, this place is amazing!

    Jcl Flooring - Demo day

    Jcl Flooring

    (56 reviews)

    What started as a simple vinyl flooring job for my rental, turned into an absolute nightmare once…read morewe discovered rotted sub-flooring, a broken toilet flange, and a whole list of surprises hiding underneath. But JCL Flooring handled every single curveball like true professionals. Their installers were fantastic -- skilled, patient, and completely unfazed by the mess they walked into. They didn't cut corners, they didn't complain, and they made sure everything was repaired the right way before moving forward. The quality of their work shows in every detail.

    3.5/5 JCL has been…read moreresponsive UNTIL we started and his crew did some of what we asked for in terms of tile installation in our bathroom. This 4 star review is just for the tile installation as everything else was lowkey a nightmare. We had talked about everything we need done in our restroom and Julio said it's possible. First day, one of his guys shows up and had no idea what we wanted and said some requests were impossible so he went home and more guys came back the next day. There was a huge miscommunication with every person that has shown up to our home, with guys even not coming at all unless I called Julio. We had asked for the tub to get new caulking and silicone and were under the assumption that he would remove the old one, dry it out, reinstall, etc. but he just added a new layer on top. By the 4th day of this I knew no one was coming so I ended up finding other contractors. They also hooked up the pipes in our vanity and the hot and cold water are swapped, and it started leaking. Sadly I feel like I was naïve to think one flooring company can do everything I requested and the work should have been split between other contractors.

    Urban Floor - flooring - Updated May 2026

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