Without question this is one of the best restaurants in San Francisco there's no doubt in my mind about that. However, that's not (just) what this is about. I'm sure most people know by now that it's no secret, customer service is no longer practiced especially in San Francisco. Yet this 0wonderful restaurant has somehow given me hope that maybe there are the few businesses still out there that try and practice something that every business should do. Cuz maybe I'm out of line by saying this but it would seem that without customers there would be no business. However for some reason no one seems to be concerned about that anymore apparently businesses can survive no matter how they treat the people who come in to spend their money. Cuz let's face it nowadays the customer's always wrong, trying to reach or speak to an actual human is about as easy as trying to reach on the phone and speak with whichever God you believe in. We get chat bots, text messages and lists of options of problems we should be having and if our problem isn't on that list there is an abrupt disconnection. Constantly trying to have to justify yourself and prove our innocence up against an Uber driver or a doordash driver that spent about 3 minutes total with our order, and on a side note oddly enough we are supposed to tip them not the people who made the food the people who took two seconds out of their day to get it to us, and I can say with 100% certainty they did it with very little care or concern, about making sure we got our money's worth. We are actually expected to give them a tip before they even do anything I can't really think of a restaurant where I sit down and tip the waitress before she even takes my order why is this any different. A satisfied customer used to mean something to a business owner, nowadays let's face it to say it bluntly it's give me your money and will treat you however we f****** please. Not to mention the odds are already against us when the only person who's able to speak to a real human is the driver, for us there is literally not one way to converse in real time with an actual flesh and blood human being. And we are told that wise tales about how we are given codes to give the delivery person to ensure that our order was delivered yet orders as mine was today are listed as "completed" even after they'd say no I was never given the phone by anyone. Yet somehow when I tried to reach out to Uber they felt that the driver did their job. I don't know why but for some reason I think mostly because I love this restaurant so much I walked honestly not expecting very much in return, and I told them the situation and I have to say without hesitation or question or any kind of inkling of doubt they simply said "sit tight we're going to remake your food and get you out of here no charge, and as for Uber you don't have to to do anything we'll take it from here." I was floored , truly I almost started to cry. as paying customers we should really stop giving our money to the people who don't care about us and start giving our money to the people who deserve it the people who treat us how we want to be treated when we go in somewhere to spend the money that we work hard for the only way it's going to change is if we finally take a stand. And I would spend every last dollar I earned eating at this restaurant because they are kind, the food is good and you actually leave with a good feeling not a feeling of shame, punishment and abuse. They are lovely people it's worth it to go there so if you haven't yet go there now, right now, and if you have already gone there keep going their the owner and the people that work their deserve nothing but praise and success. Urban Curry is truly one of the last customer first business. read more