A few years back I bought a beautiful floor lamp from Urban Barn. It was expensive for my budget but I looked at it as an investment in something I loved that would look beautiful in my living room for years and solve my light issue in that room. Recently I noticed the lamp shades were discolouring and starting to fall apart. I think this may have been my own fault by using the wrong watt of light bulb. I contacted Urban Barn and they promptly ordered me new lamp shades to replace the old ones and my lamp is now as good as new. I am very happy with Urban Barns exceptional customer service and resolving the issue for me without me having to invest a new lamp. In my experience, not all companies would have done so and would have left me screwed with an unusable expensive lamp.
Thank you Urban Barn, great customer service! This will not go unnoticed when shopping for my home.
Fiona Johnson read more