My wife and I went into mattress firm on Monday September 19th 2022. We didn't initially intend on…read morebuying a new mattress and had no plans of actually going to mattress firm it was definitely one of those impulse decisions where you quickly decide to stop somewhere to "just look", but I was deeply curious about the "Purple" mattresses, as I received a TON of advertisements. When we arrived the floor sales woman Deb approached us and our adventure began. Deb was phenomenal, she was thorough and walked us through the make of each purple mattress, what makes them unique, why they're popular, how they wear, even feedback from other purple owners. In the end my wife and I adored Deb and the purple mattress and we left that day with a new mattress and an adjustable base (you have to get one! It's changed how we sleep). Deb is the best and I hope her bosses recognize her because if not I'll offer her a job with my team! (She also ensured that our mattress was worth it for us! They were running incredible deals on purple mattresses and adjustable bases!)

The store inside was ok. We asked to see mattresses. The person mumbled and pointed towards another…read moreroom. We were met by an older man who was not helpful. We asked him to show us the merchandise from the website. There was no available merchandise from the website there. We asked about the showroom floor mattresses. He had none available, delivery days away. We left empty handed.

Sherry was very helpful and attentive. She was eager to find out information to make my shopping…read moreexperience easier. The selection of furniture was diverse. I will be going back for some of the accent pieces.

If they sell stern and fosters I paid 7000 dollars and the buttons twist and are uncomfortable even…read morewith a cover. Sadly after 7000 bucks I spent more for a mattress cover

Service and knowledge were excellent. There was a good array of mattress types and prices were very…read morecompetitive.

This shop is exquisite. i went to the Brick and compared the price and Furniture Hideaway offers…read more$1k off for the exact same couch. Will definitely come back and recommend this to anyone.

From the owner: Step into the world of Furniture Hideaway!…read more Your go-to Furniture Store in Colwood. From Dreamy mattresses to chic bedframes, cozy couches and space-saving sleeper sectionals. Unbeatable prices, thats a promise!

Spent $4000 on a couch that only lasted a year. Thankfully I got the insurance but the process of…read moregetting a new couch has been painful. Been waiting for the new couch to be ready for delivery for almost 2 months now. Whenever I call to follow up they just keep pushing back the date. Poor quality of furniture and terrible customer service. I will never buy anything from The Brick again.

I had ordered some furniture back in November 2021. I did pick up the TV in January, and had the…read moremattress delivered for a fee as I was moving into a new apt in February 2022. I had changed the sofa sleeper to a Drake model in early December 2021. To date I have not received the sofa. They keep moving the date and now I am told it could be early May 2022. I was patient all along, as it is beyond their control due to the weather, wash out roads, and trucker problems, but this is getting ridiculous. Just wondering if anyone else is having the same problems???

Very well run company. Daughter moved into an apartment after graduating from WWU. We found a great…read moremattress for half it's regular price. Delivery was seem less and very low priced. The mattress we bought cane with a 12 year warranty!

**update*** we have had ournew mattresses for about a year and a half and they are all holding up…read morevery well, still comfy .... Wow what an amazing place. Super friendly and outrageously good deals. If you are shopping for a mattress this is the place to go. You will find what you need.

Definitely a 10 plus business. The courtesy and professionalism of the staff is very impressive…read more I'm a female Disabled Veteran with a service dog who am currently working with Adam. His calm nature makes it easy,to communicate my needs.

Our order isn't even complete and I have to give them 5-stars!…read more After our horrendous experience with the Ashley Furniture store in Silverdale (feel free to read that reward -- buyer BEWARE), hubby and I were driving up to a boat gig in Anacortes and took the "scenic" way around Oak Harbor (meaning, not on Hwy 20). We happened to be stopped at the light by NAS Whidbey and I chanced to look over and said "Hey, Furniture World!" We had recently visited the Furniture World in Bremerton but weren't able to find any living room set that slammed our doors, so I was reluctant to go in when my husband suggested it. Now, I'm SO glad we did. We met Shawn, who was super helpful and gave us the layout of the store and then let us look around. When he came to check on us, I shared with him the debacle we had with Ashley and he asked which set we had been looking at. Fortunately I had taken a picture of it at the time and was able to give him the name... ..and as it turned out, he had the set RIGHT THERE in the showroom. Virtually brand-spanking new! He didn't have the chair or the ottoman there, but was able to find out that there were chairs in the distribution center that could be delivered to the Bremerton store (closer to us) by December 5th, and the ottoman would likely be available sometime around Jan 6-11. And the sofa and loveseat...he offered to let us buy the set right there off the floor! His team meticulously plastic wrapped the furniture and had it ready for us when we came through the next day on our way home. We were able to get one piece in our SUV and the "boys" (his helpers) were able to help my husband load the other piece on the roof! Shawn clearly understands customer service, so much that we would likely consider driving to Oak Harbor again (quite a bit out of our way and a ferry ride to boot) if we are in search of furniture. I have to write this review now, even though we haven't received the chair or ottoman yet. I just KNOW that, if there any delays, Shawn will get in touch with us right away and help make good on our order!