Yesterday I made a phone call to this lovely pet shop, asking if they carried rats. They said they carried feeders but also mentioned their feeders could be gentled into pets. I feel this was important for them to add, as most rats- fancies and feeders, make excellent pets. I then asked if the majority of her rats were the typical black hooded and PEW, and she replied that she had a very large selection. That piqued my interest enough to make the drive and see what they had. I've had rats for over 20 years, and I'm always on the look out for something new or different. You really never know what you'll find. When I arrived she took me to see the rats and as described- there was a huge variety. She was very patient as I asked to see several individuals, take them out, put them to my ear to listen for congestion. As with most feeders, some were a little sniffly- but that is expected. The bins were all clean, water readily available as well as food. ALL the rats were alert and the majority were quite willing to be social. I ended up purchasing three very unique and robust individuals, who have been named Ladybug, Cricket, and Lir. I couldn't be more pleased with temperament and their build, which is better than I've seen in feeder stock in a very long time. Five stars for customer service, patience, a clean store, a wide variety of animals, more patience, and excellent prices. Thank you. Please keep your beautiful selection of large and sweet rats. Can't wait to come back for my or her pet needs! read more

I've been bringing my pitbull here for the past 3 years to get her nails trimmed. Today when i took her in, we were greeted by a new gal. The grooming section definitely looks neater and cleaner. She immediately loved on my girl and asked what she needed. When i told her a nail trim, i also said that they always muzzle her when they put her on the table. She asked me if she bites, and i said No.. but everyone just muzzles her. She said she didnt need one and promptly got down on the floor with. Kisses were exchanged and after a few minutes of talking and a meet and greet , she started clipping the nails. Im not even sure my dog even knew she was getting a trim.. there was no flinching or wimpering or blood!!!! (The previous groomer always clipped her too short and Essa would bleed all over the table) I was in shock!!! She managed to do each paw and Essa never snapped or jerked or cried at all!! This 'new girl' is the pitbull whisperer!!! Im so happy!!! Essa is so happy And loved her treat!!!! read more

I can't believe I found this shop! They carry a huge selection of hard to find natural pet food. Amazing customer service, super fun shop. I'll be back again. read more

I absolutely love shopping here, everyone is always so nice, however every time I go in there it is way too hot... it makes me not even want to go in there to shop especially when it's a hot day. And Yucaipa can get hot. I feel so bad for the employees that have to be in there all day long even being in there 5 minutes you start to sweat not sure how those are acceptable work conditions. read more

Five stars for the Groomer Jaime. She is wonderful with the dogs. Her prices are very reasonable and she always quick with getting back to you to schedule appointments. read more

This place is awesome, if I could I would give this store 10 stars, they are very friendly and the services they provide is so convenient for my pets as well, the prices are affordable as well, the cat food is great quality food for my cats, the food they sell for dogs is good quality. I will definitely keep going there for my pets needs. read more

I've been coming here ever since I've been a pet owner. Good selection, good prices, and great customer service. I recently purchased Blue Buffalo puppy food and after a day I noticed some changes in my dog's behavior. He had diarrhea, was more lethargic than usual, and he wouldn't eat. I came across consumer reports online on this brand of food and pet owners having to go to the vet for kidney issues. I immediately emailed the manager who was quick to respond and allowed me to exchange the product for something better. I came in and was greeted by the guy at the cash register who was very helpful. I was able to exchange it with no issues and no questions asked. This is the best pet store in the area, highly recommend! read more

Great customer service! Very helpful staff. Best local place to buy chicken food and supplies. I love supporting our local small businesses!

I've been in this pet store more than a dozen times since they opened and every time they do not have what im looking for. I've been here for rabbit food which I first bought from them thinking it woukd be easy to swing by here and pick up when needed, nope they only had it that one time. Every time I get the response "well we can order it or it will be in tomorrow." I live in the mountains I cant easily come back tomorrow. There have been many other times for different normal pet supplies and no luck. Its become a joke in our household. They do not stock things consistantly here. read more

Called for a dog grooming appt. Was told groomer wasn't in but wad given her phone number. Called to make an appt. Never got a phone call back. That's ok. Found someone else. read more

So I just read that ever one loves the groomer. I love the store it has everything you need, I buy treats and food there all the time. But the groomer was EVIL. I normally take my dog to Animal Medical Center of Redlands to be groomed. But I wanted to give Up Town my business. So I made an appointment for my dog to be groomed. When I brought her in I asked my husband to just walk her around the the store while I told the groomer she was there. She asked for the dogs name and then said "oh she is a Shepherd mix, if she show any signs of aggression i will not help you" (when I made the appointment I told the girl that she was a Shepherd mix and shy). I then told the groomer that we actually found out that she has not Shepherd in her at all and that we just adopted her. The groomer then asked what she was. And I said a Chow Chow and Newfoundland, Shar-pei and Pomeranian. The groomer then proceeded to tell me that Chows and Shar-peis breeds should be put down... She hadn't even met my dog yet and was telling me that her breed should be put down! What the heck is wrong with this lady! I completely understand her concern for her safety but you don't tell someone that their dog should be put down. Especially since you hadn't even met it yet and it hadn't done anything wrong. Now I feel like I cant give them my business. I always bought my dog food from them and was going in at least every two weeks and spending over $50 on dog treats... read more

Won't shop here for fish anymore. Bought several fish and a crayfish. All the fish are thriving and 180 gallon tank's parameters are good ( temp, ph, and nitrates). However, a blue crayfish that I purchased at the same time died 3 days later. They don't offer any credit or exchange, and obviously this isn't a water quality issue. Wish there was better customer service on this aspect, even if they require a water test. read more

I was in need for some supplies and food for my cat and this place had everything and then some! As an animal lover it was so cool to see the variety of pets they have here! I will for sure be coming back. Love this place read more

I really like this friendly neighborhood pet store. It's family owned and they're always extremely helpful when I come in. There's a good variety of things I need, I never left without getting just what I wanted read more

Bought my bearded dragon from here! She is healthy and doing great, staff is super knowledgeable and told me all about how to take care of her and hooked me up with the right setup:) cricket prices are right too! Also have taken my German Shepard here for a bath and they did a great job on her long hair! read more

Their prices aren't the cheapest but it's worth it to support a local business. Plus they are very friendly and helpful! I would definitely recommend this place to friends of mine who are new to owning pets. read more

If you live in Yucaipa or close to here you're better off driving to petco. We adopted a kitten from yaps and went to uptown pets to get litter. It was the lavender scented one and she would not use it she ended up going potty in a different area of the house. We called to ask for a refund because she wouldn't use it and the manager said nope can't return it to the manufacturer if it's opened and couldn't even offer us a store credit of some sort. On top of that everything there is WAY overpriced. The lavender litter was 8.99 for a 7 pound bag. Petcos price for their all natural litter was 7.99 for a 16 pound jug and it's refillable for 5.99. We used to like uptown pets but not anymore read more

One stop shop for my fur babies although It would be nice if they carried more of a variety on dry cat food that's all. I want to thank Sara who I've recently got aquatinted with who delivers consistent and exceptional customer service! Also the parking area is located on the side of the building which makes is really convenient. I highly recommend this place for pet feed and supplies. read more

Great store, large selection, knowledgeable staff, and good prices. My cat has a skin issue and he can really only eat one food, which they actually carry in stock, yay! However I slacked and ran out, when I went to get it they were out also, but they were kind enough to give me enough free samples so I'd have a few days worth of food until their stock came in. PLUS its cheaper than the place I was getting it before, woo hoo! I also saw them patiently explain a ton of options an elderly woman to help her dog. I was really impressed by their kindness, caring and knowledge of how to help. Stopped her on a whim and so glad I did! read more

Best pet/feed store ice seen in a loooooong time. The customer service is amazing, The mice and rats are great quality, and they are very fairly priced. I appreciate small businesses in general however, the way this store seems to want to reach out and give back to the community, the way it has, is amazing. Keep up the great work all and thank you for continuing to be a great business in a struggling economy. read more

I love this store! They support the community and the employees are super nice. Prices are very reasonable. Even though I don't live close by, I will make it a point to be a patron. Thanks for all you do! read more

They are great! Bought a snake there and very happy with the purchase and our new family member. Thanks Uptown Pets!

Wonderful people and services. I get my bunny's nails trimmed here. Only thing that they could change is the prices, little pricey.

Good selection on good quality foods, treats, and chews. Decent on their pet care supplies. They have an assortment of grooming tools and products that are excellent for a pet parent to use in between grooms. I have purchased a few puzzle toys here. They have a nice selection of leashes, collars, harnesses, etc. they also have supplies for small animals, such as pet rodents, birds, and fish, as well as a small section dedicated to livestock. I enjoy coming here just to browse and spoil my dog! My only hitch with this place is the high price tag. Everything here is bound to be two to three dollars more than if I were to find the same thing at Petco. But hey, support local small businesses, right? read more

Very clean and tidy, great selection of quality small animal foods, and big store space so lots to see and to browse! Employees are always very friendly and ready to help. A+ shop. read more

I completely disagree with all of the negative reviews. The staff was very helpful and very knowlegeable. We were there for close to and hour and had non stop help from the staff talking about the different brands of food and which would be best for our newfoundland puppy. The prices didn't were very similar to other stores that we have been to. We shop around and go to many different pet stores all over the Inland empire and will definitely be back here. I like that they have a frequent buyer program on the pet foods. Very helpful! I highly recommend this store for any of your pet needs.. very clean also! read more

YAY FOR UPTOWN PETS!!!!They have the best team. I love going there now and especially like the groomer penny!!!she is professional and knowledgeable and is confident in what she says and does.first off she greeted my dog first and made him comfortable.Then spoke to me.she did an amazing job on my poodle mix who I know can be difficult. She is also there everyday all day.i will tell everyone I know now,she is there. read more

Please answer your phone. I have called numerous times now. I would really like to know if you have a product before I make the drive. Thank you read more

The employees here are extremely rude and lazy. They Look pissed off all the time and the manager isnt any better. Considering how high the prices are i would expect good customer service to compensate for the prices. Go to petco instead. read more

I have been to Uptown numerous times since we got our puppy in March. Every time I am there I am greeted immediately. The workers are knowledgeable and helpful. Our puppy is doing well and loves the food and treats they have recommended. I have recommended Uptown to my friends as well. Keep up the good work! read more

I went to their groomer named Penny. I asked for a wash and trim of my toy Pomeranian. When I picked him up he was shaved! Very disappointed. She explained that she use the wrong trimmer, it was a very poor job at that, she didn't even trim his nails, I'll never go back to her again. Now he's shivering in the cold weather, and I have to put him in a sweater. read more

I brought my children here to pick up some stuff for our kitties. The staff of was very nice and helpful with ALL my children questions. The lady behind the counter was very helpful with getting the correct flea medication for our little family members. read more

Terrible customer service! I went in to get dog tags made and one was spelled incorrectly and they wouldn't make me another one. I hope loosing a LONG TIME customer was worth the $8 it would have taken them to fix their mistake. read more

This is the best pet supply as well as groomer yyou can get! Personal and very friendly group of people...

This was a horrible experience ‼Took two dogs into the shop today to get them cut and washed. Was not exactly sure how I want them cut but told the lady doing the cutting that it was up to her just not to shave them. When I went to pick them up they were shaved. When I told the lady that she shaved them she made a snippy comment about their harnesses being to tight. But never addressed the fact that she did the only thing that I asked her not to do. Would not go back or recommend them to anyone. read more

Very knowledgeable staff that are ready to help. We spent time in here and the staff was there to help and answer any questions you have. This is the first time at a pet store where I left very educated on the pets I was interested in. Thanks uptown pets read more

Best pet store ! My cat loves the food brands canidae and bff which are noticeably easy for her to digest and consume . [ I have a Russian blue] . The owner takes time to carefully select the best and healthiest food brands for your pet. She researches ingredients and takes time to understand what the food is made of and how this could Be beneficial or harmful to your pet . Very personable and loves the animals!! read more

I love going to Uptown Pets, everyone is so nice there and very knowledgeable. I highly recommend their services and friendly atmosphere. And I love buying local! read more

Went this morning to pick up a couple things. This is my first visit. They were so friendly and so helpful. They certainly have a new customer. They have everything my pup may need and more. Huge selection of freshwater fish needs, reptile needs and kitty needs. What a great store. So glad I stopped in!! read more

The customer service is great, and it's a local family pet store. Not sure what the negative reviews referencing poor customer service are about, but the customer service has been great every-time I've gone. This is the pet-store to go to if you live in town. Support your local businesses! read more