I can understand some of the one stars, but they are seriously unfair. This pawnshop has been…read morethrough so much, high turnover, training and employee retention, but staff has survived. These are brave employees working with some of the most challenging customers there are. I have been buying and pawning with this location for years. I have seen a fellow come in with a shopping cart full of junk, and the staff had to spend over half an hour going through it. How can you give this store a one star when its customers like that, which has to be dealt with.

Totally unprofessional. A little after 2 PM on 4/30/26 I waited in line for 45 minutes w/the woman…read morebehind me in line bumping in to me a couple times and getting way too close. After the only counter the employees appeared to be using opened up I approached it. Wasn't acknowledged and was ignored for a few minutes until the lady behind the counter, Tatiana, signaled the rude lady behind me to step forward even though I was in front of her. Let her know I was next in line and had been patiently waiting for a long time (unlike the lady behind me who repeatedly bumped me). She then caught an attitude and accused me of stepping out of the line (That I was at the front of). Ended up having to wait for another employee. He was nice, no problem w/him. She then tried to make it look as though I was complaining about him by commenting that he was new! Don't know where she got that from!!! I reiterated that I wasn't complaining about him in the slightest and suggested he get a raise. Unfortunately he had to call Tatiana over for help & I mentioned to her that I never stepped out of the line & she responded with "Is that how you talk to women?!"!!! Been coming to this shop for twenty years & have never had an issue at all before today. That's the response I get for asking why she took the lady BEHIND me in line BEFORE me?!?! What was she trying to insinuate?! How I talk to women...? I kept it respectful, I didn't raise my voice, curse or call her out of her name in any way & that was her response?! Just wow. I don't think interacting w/the public is the job for her. She's lazy and instigating nonsense w/customers so has an excuse to throw them out and be able to shorten the long line faster. I see her! I won't be giving you any more of my business going forward if I see her again or deal w/anyone with that kind of attitude. Absolutely not. I recommend/advise keeping her in back to clean toilets if you choose to keep her and her rude incompetence employed...Her attempt to de-escalate the the situation SHE CAUSED was laughable. Do better.

I have only purchased at Pawnworks. I have always been treated with courtesy and respect…read more The employees are knowledgable and very willing to work with you. Plus, the same employees are always there. There is very little turnover in staff which to me signals a well run store that treats employees well, as well as customers. I recommend this shop. I have been to other pawn shops and to me, they seem over priced, unfriendly, and run by a corporation only interested in the bottom line.

Cool place! Their jewelry selection is great. They're willing to work with you too, especially if…read moreyou're buying more than one thing.

great service today from Alex I think it's a different Alex from my first review. as I'm regular…read morehere.easy nice going even discovered I had points I can use which saved me about 20 bucks thanks Alex

I have now been coming to this pawn shop for years after the St Paul location closed down. I have…read morenothing but positive things to say about this location. No matter who has helped me I've been very pleased with the process but Adam one of their store managers is supreme. Some people just get up and go to work and do everything they can to get through their shift. NOT ADAM. He does not care what you look like but only how you treat him and his fellow coworkers. Be reasonable and show respect at this location and you will get the same right back period I improve of this. THANK YOU ADAM and I will see you all soon. God bless and take care of yourselves in the meantime.

Do not bring in corded power tools as they're not taking them anymore. They really need to change…read moretheir advertising about buying tools. Tell people what you don't take so you're not wasting our time and money bringing in things you just decide to no longer take.

Avoid this store unless you enjoy being misled and disrespected…read more I stopped in to ask if the items I had were something they'd be interested in buying. I had pictures, detailed information, and a solid conversation with an associate who confirmed, "Sure, we would buy those!" They even looked up the value while I was there. Two days later, after loading everything onto a trailer and driving 30 minutes in traffic, I returned to the store--spoke to the exact same associate, with the exact same items, and the story completely changed. They waited until everything was unloaded before pulling the switch. No explanation, no courtesy, just a waste of time, gas, and effort. And then it went from frustrating to flat-out absurd: I was accused of vandalism and the police were called. For what? Expressing my frustration? Loading my items back onto the trailer? No returning their cart to the entryway from the parking lot. It was humiliating and unnecessary. The Anoka Police viewed the security footage and was like..."What a waste of my time." I could not agree more. This wasn't a miscommunication--it was a lack of integrity and professionalism from the HEAD - down. If you value your time, energy, and basic human decency, consider going anywhere else. The "Head Roach" clearly is better suited for sewers than customer service and sales. Suggestion: Treat people with integrity, Pawn't Waste Your Time America.

Mike, Chris and Doug are not just professional and easy to work with, they really actually care…read more I've done business with them for a good 6 mos. or so and they were flexible, professional and more than fair compared to some of their competitors for the same items. They made sense with their pricing explanations and worked with me on extensions for pawned items that I went to buy back. All 3 of these guys are equally easy to work with and fair. If new customers knew what I knew when they walked in, they would feel at ease about their decision to do business here. If I ever need to go back, I absolutely will. Thanks fellas!

Resellers beware! I had a horrible experience here two days ago. The sales guy left a bad taste in…read moremy mouth when he told me to "take your crappy monitor" (RUDE!) and leave after refusing to sell a boatload of DVDs and Blu-rays to me. I showed up at the shop right when they opened and tried to sell my grandma's small Vizio TV but unfortunately it was too old for them to buy it so I put it back in my car. I went back into the shop with a large shopping bag with the intent of filling it up with DVDs and Blu-rays for my personal use and to resell on eBay. He at first told me that the prices listed on the individual Blu-rays were negotiable and that he could give me a deal. Well after he saw me on my phone looking up prices and scanning movies, he told me that he wasn't going to give me a good deal if I was just gonna flip them. After about an hour of browsing their entire impressive collection, I brought hundreds of dollars worth of movies to the counter and asked how much the DVDs were and how much the Blu-rays were. The sales guy said, "Honestly, I'm going to charge you the prices listed." Mind you, the prices listed on the Blu-rays varied widely from $5.99 to $19.99 which is insane for pawn shop prices. A fair market price for a pawn shop Blu-ray is $3 max, and DVD $2 max. I was prepared to pay that but the guy was such a jerk to me and refused to do business with me. He said, "We're not here for you to make money off of," (isn't that what pawn shops do to their sellers?) and even said, "Had you been more upfront about (flipping) in the first place, I might've cut you a deal" which is total BS. I think I might've just touched a soft spot on him by trying to make an honest living just like him, and I bluntly told him, "That's not fair" and "That's none of your business." Why does he care so much about what I do with the stuff I buy fair and square? I will never go back to this place and have warned all my friends, family, and coworkers. I will post this review everywhere I can. And THEN, in order to have the last word, the sales guy told me to take my "crappy monitor" with me and leave. His ego must've been more important than making a good sale. I could tell the Blu-rays and DVDs hadn't moved in months, maybe even years because they were dirty and dusty and faded and sun bleached. Take your business elsewhere, like Excel Pawn in Shakopee just down the road or literally anywhere else. The guys at Excel Pawn treated me with respect and were happy to part with stacks of DVDs and Blu-rays when I went there next. Avoid Pawn X Change. Unfair, rude, unprofessional, nosy, and unintelligent.

Always give a good deal and always have better deals than any other pawn shop around. Super helpful…read morestaff that educate you on what you are buying.

Standard business for what you would expect. I brought in a few things that could have been denied…read morebut the staff worked around them and gave me fair prices.

Also , Customer Service bought my first hndgn. Awesome experience. I encourage you to check these…read moreguys out.

Pretty good gun place overall some good deals here and there . I just don't like the fact that you…read morecan't bargain with them here . I understand that that the pawn store need to make money too, and I also support my local gun store. But don't be claiming you guys have a fair price when you charging a used firearm the same price as a new one and won't drop down the price. I know you also rip you customers off too when buying a firearm from them at a low deal. Or the automatic $275 offer for firearm is a joke. I seen firearms that have been there for years collecting dust trust me I visit couple time and check on them. Just a lot of dust collectors that can't sell due to high price for used firearms. You end up making us gun buyer and local gun store supporters buy guns online.

Order#*************9356 Date: 7/28/26…read moreItem: Tag Heuer Aquaracer 500M Caliber 5 Automatic watch. I first called, as I was buying online from out of state. They were incredibly accommodating and provided every detail I needed to feel comfortable making a $1400 purchase without actually seeing the watch in person. I know watches and have experience, both good and not so good, purchasing online. I don't usually leave reviews, but felt compelled after receiving this watch. I looked specifically for this model, for months. Everything was either 30% (or higher) in cost and or well worn. The online pics looked great however, those can be made to look that way, "artificially". When I received the watch, I was shocked! It was better, in every respect, than I was expecting and that just doesn't happen, there's always something. As someone who buys and sells over 100 watches annually, I've learned to temper my expectations. Great deal, great service, great product. Not to mention the $500 in equity I immediately gained on the purchase of this watch! Search for yourself and see what this type of watch goes for, in this condition!This isn't my first Experience with Pawn America. Before I moved, there was a store literally minutes from my home. My end of a long week treat, was stopping by on the way home to see what was new. Needless to say, I rarely left empty-handed. This was the single most expensive item I've purchased to date, it will not be the last. The only thing that'll change? will be to look there first!

They just finished a remodel on the pawn line and it looks amazing! With gold being so high right…read morenow, I have shopped the value on my rings, and they made me offers on my rings 10% higher than every other pawn shop. Patrick and Edason were amazing to work with, very fast, concise and was able to put it on a check for me. Awesome experience, check them out!

I had a very bad experience there. The guy that was working his name is Omar told me that my…read morediamonds were fake and told me my platinum ring was also silver and offered me so many different prices the prices got better the further I walked away from him towards the door. All I gotta say is stay away from the guy Omar Spanish the white guy that's fair deal with him.

Owner was extremely rude and condescending. Openly swearing, seemed to have to one up everything I…read moresaid to him. And as I was walking out the door, he made another rude comment. Extremely unpleasant person to deal with. Will never go back to this store, and will tell everyone who will listen to avoid it like the plague. Horrible, horrible experience. Shame.