my boyfriend recently bought me the most beautiful bracelet from here for my birthday! he talked about how amazing the staff was and how kind they treated him while working with him to choose a piece! they also gift wrapped the jewelry box for him- it was an absolutely amazing gift! read more

This business tried to swap out my sapphire without telling me when I brought my ring in to be resized. I noticed immediately when I went to pick up my ring that it wasn't my stone. They did not notify me that the stone was missing and when I asked, they couldn't tell me how it got lost. I've tried for two months to get a proper replacement for it, and they refuse to replace it with the same quality sapphire. In addition, they damaged my gold band at a cost of $295 to repair. Van Guilder's is dishonest, has terrible customer service and are not reputable. Avoid this jewelry store like the plague! read more

My husband now 70 was an Assist DA, part of the NY SEC office, a senior litigator on Wall Street then General Counsel of a major brokerage firm. I was a VP of consumer and industrial products in Mktg Adv and PR for 18 years. I was self made from scratch and at age 25, was in charge of a $100,000 budget. This incident happened more than 2 years ago but not too long. But beyond the statute of limitations. A little over 10 years ago I suffered a massive loss of jewelry with value of $250,000 plus. My Chubb agent, if she had not immediately quit the industry, would have been officially guilty of gross negligence. Chubb also closed down her agency in 18 months and absorbed the entire staff in another company, so by the time a claim was filed and we hired an attorney there was no one left to sue. I had been a very serious investor in excellent quality estate pieces in a historic East Coast City and the chief gemologist each year guided me to the best investments each annual Estate Sale ( all local top family pieces). Naturally petrified about leaving anything with a new unknown jeweler I SHARED my story completely with Lisa and her great mom. I felt very warm comfortable with them. 16 months later I finally brought in one piece for repair. All was well. Then I chose a beautiful ring with three full rows of diamonds across with the middle row filled with larger stones. My eye immediately knew their clarity and unmistaken sparkle-- " yes she agreed, this was an outstanding piece H and VSI or VSII stones... and you have a good eye... it is from a couple whose wife has been ill and they are parting with it to help pay bills". It was $2000. I happily bought it and left it with them to resize. Meanwhile I brought in my custom sapphire band my husband gifted to me on our 15 th anniversary which was a full circle of stones all matching in color but several were lose. I also brought in my oldest piece ever purchased, a Henry Dunnay (so??) tennis bracelet 18 K and solid gold setting so it was quite heavy in your hand. I wore it daily for 25 years so you know it's feel. When I picked everything up, for Lisa resized the diamond ring, the mother sat there way back from the counter not smiling and a bit uncomfortable, not her usual friendly self. She remained on that stool the whole time I was there. First my eye caught the center row of diamonds -- they were not sparkly they were not the same color. I said nothing for I never left with it, I had not gotten an outside appraisal. I had ust bought it from Lisa and had her immediately size it. I was frozen inside. ( I sold it this February in Florida to a jeweler who gave me $500. He said the big middle row stones were of S quality, not great ) Then I opened the envelope with my sapphire repaired band held it to the light to see the setting repair etc and four stones were darker than all the rest. Again I said nothing. I had worn the ring daily for 15 years. Then I picked up the tennis bracelet it was identical to mine but felt lighter, much lighter and the stones were not as sparkly. That I sent to my original East Coast Appraiser who stated she had not weighed the piece nor appraised each individual stone . Again I said nothing. But I know her mother who sat silent was not happy. I acted normal but was quieter. I walked out the door with my heart pounding and crashing to my feet ( my husband and I started our life together dead poor)....... I never came back. read more

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We have been customers of Van Guilder's going back decades. My wife lost a diamond from a ring Martin designed and crafted for us over 20 years ago. Lisa called and gave us an estimate as to the costs and it was repaired and brought up to new specs in a couple of days. These people are good. G. Nystrom read more

I recently came across jewelry from a deceased parent. Since I'm not a jewelry wearer I wanted to know what I had. Van Guilder's popped up in my search and I stopped in. Lisa was really patient and helpful. They assessed what I had and offered what seemed to be a very generous price. I would definitely go back again. Friendly and professional people. read more

I absolutely love Van Guilders. They do absolutely beautiful custom pieces. I've had several purchases here as well as cleaning and repair services. I don't live anywhere near Van Guilders but I will haul my cookies all the way to Edina for their quality and excellent service. I also appreciate their mix of vintage and antique pieces in addition to their new pieces. This is a spot to find something or create something original. Go see Lisa and buy your special someone plenty of sparkly treasures. You only live once, so sparkle your way through life. read more

Top notch service from Karenski, Lisa and Barb. We love this little gem in Edina! High quality jewelry and very hip and trendy read more

You can't beat the sincerity, transparency and ease of working with this jeweler. They do repairs, watch batteries and appraisals all onsite, in real time (vs. the nearby alternative asking you to drop items off to be transferred to St. Paul, requiring a return trip for pick-up, taking days longer with much higher fees). read more

Very helpful in repairing a watch, bracelet & necklace. They were friendly and worked hard to get the sizing just right.

Thirteen years ago my husband passed away and so many of my happiest gifts and memories are linked to Van Guilder's. The quality, integrity and unparalleled attention to detail is what has always been the standard at Van Guilder's. There isn't a better, more excellent or amazing jewelry store or jeweler anywhere in the Twin Cities. This store is full of joy! read more

This place is great, and the lady at the counter (Lisa I think) is always super nice. The location is tucked away in between 50th and 49th and 1/2 street on France Avenue-sort of where Clancy's used to be back in the old days. It's the only place, beside maybe Wixon, that I will bring my jewelry to for appraisals. They cannot be beat when it comes to price. RF Moeller across the street wanted to charge me four times the amount that Van Guilder's would for a watch appraisal. Gee, should I think about where to bring my stuff? Get a clue RF Moeller. read more

Best Jewelry store in MN - hands down. They are a family owned and run store with friendly, funny, and extremely knowledgeable and helpful staff. They do fantastic custom work, house great estate pieces, and will treat you like family! read more

After 4 other jewelry stores, we finally found the help and the ring we were looking for. Very helpful, honest, down to earth employees, and a great selection of vintage rings. read more

Great customer service - nice local shop without all the hustle of the big chains.

I purchased a 14 kt mounting for a 1ct diamond. Van Guilders set my diamond and less than 6 months later the crown and Diamond are gone. Mounting was also missing a stone in a short period of time. They will not stand behind there work. I would not be comfortable ever buying from them again. Shabby work. read more

Desperate to find a convenient jeweler to help me with a Craigslist transaction I happened upon this little place tucked in just to the east of Talbots. They were so kind to verify the authenticity of my purchase, charging me only the cost of an $8 tube of jewelry cleaner! I returned to have the piece appraised at a reasonable price of only $30. They took time to explain the results and even fixed a loose stone. I had phoned RF Moeller and they wanted $200 ($100 per ring in a fused two-ring set) for an appraisal and weren't nearly as nice. I recommend Van Guilder's, without hesitation, to anyone needing a professional gemologist. read more

Terrible customer service (think eye rolling and arguing with the customers, folks). Refused to take the time to explain the appraisals and not transparent about their fees. Have filed a formal complaint with BBB. RUN from this business. I'm sure you can find your jewelry elsewhere in a much better/nicer and more respectful environment. read more

We went here to get my vintage engagement ring sized and cleaned and ended up buying my husbands wedding ring and my custom wedding ring as well. The staff is honest, fair and friendly. They truly have your best interest in mind! read more

Brought in a ring to be altered.. shotty, sloppy job. Good prices, but you get what you pay for!!

I have been to this place twice - the first time several months ago and the second time more recently. They have a beautiful selection of jewelry, but it's not worth it because of how rude the employees are. They are rude both on the phone and in person - not eager to help, acting like their customers are a nuisance. I will not be returning. read more