First off, Aliyah is AMAZING! She began the appointment by asking several questions to get an idea of my budget and interests. I was skeptical at first because this was the second bridal shop I went to and wasn't sure what to expect. But she exceeded my expectations and pulled the most beautiful dresses for me to try on. I found one that I wanted to say yes to so bad (I found my dress at the next bridal store I went to), mostly because of how helpful Aliyah was! She made all the right recommendations to make me feel gorgeous in the dresses and was very patient with me and my requests. I would definitely recommend Uptown Bride because of their amazing staff and spacious rooms to change in and platforms to show off to your group. read more

Uptown bride was the first place I had scheduled to start my journey for a wedding dress and I'm so glad it was! Kiana was my stylist and made the entire process so easy and personal. She could tell when I was starting to get overwhelmed and helped me focus. She was so personable and funny and made the appointment such an enjoyable experience for myself and my bridal party. I said yes to the dress today and I have kiana and uptown bride to thank for that! read more

They made a BIG mistake! HUGE! I will never do business with them. My daughter made an appointment to try on wedding dresses. She asked if she could bring her daughter and was told yes. When she arrived she was not even let into the store. They did nothing to try to problem solve. My husband is a veteran. He is quite ill. He was so excited to see her try on dresses, even if it was on the phone because he is in the hospital. The way my daughter was treated at Uptown Bridal was insensitive and they exhibited horrible customer service skills. It is their policy not to allow children under 12 into their store. It was not communicated that this is their policy when my daughter asked if she could bring her daughter. This is an exciting time for my three year old granddaughter as well as my daughter. I was on my way and could have stayed with my granddaughter since this was their policy but they didn't give my daughter a chance to come up with a solution. My granddaughter was looking forward to seeing her mommy look like a princess and my daughter was humiliated. Go to a place that will make your dreams come true, not cause bad memories or traumatize little children. read more

***READ BEFORE MAKING AN APPOINTMENT **Made an appointment and they have a dumb policy where there could only be 3 people plus the bride and they want to charge if there is more people going to the appointment $60-75 for just people being in the building?? It is ridiculous policy just because I have 4 people coming I have to pay the 60-75 for them just watch trying on dresses? They're not providing a service to that person. If you have a small group going I'm sure the place is fine but if you have more than 3 don't waste your breath and go to a store that is accommodating! read more

We had an appointment for my sister to find her wedding dress. One of our other sisters had her new born baby with her. She's is a single mom, and all her support that was able to baby sit the baby was at the appointment, we asked for an accommodation for our new born baby and that was denied and was handled with so much negativity and prissiness. Yes the owner says no one under 12 is allowed in confirmation emails , texts, what ever else they sent. HOWEVER in situations like ours, when there is absolutely no one else available to watch the baby, that is something that should be accommodated. Owner mentions in the response to the other review that "other women would be upset with a baby there" however, as a women and i'm sure if you asked ANY mother, they would completely understand that accommodation. Clearly if the baby was crying, he would be taken out of the building. Amber seemed HAPPY to be loosing the owner business with her shit attitude. Remember Uptown Bridal, you are in Albuquerque, New Mexico and are not making gowns for the royal family. Please get off your high horse and be willing to be more sensitive towards struggling mothers. If you wanna be this smug and unprofessional and respond to google reviews before issuing us the refund, then you need to actually start making gowns for the royals because like i said you're in Albuquerque. Get off the high horse. Ann Matthews is a beautiful place with beautiful humans. Reading other reviews, the owner has made accommodations like this in the past, not sure why it couldn't be done for us. Hi Stacy me again, i can't reply to your reply so i shall do it in here. All i have to say is go fuck yourself. Spend less time on yelp and more time on finding staff that aren't bitches read more

Uptown Bride - Reviews for Uptown Bride include a negative review from Emily G. criticizing customer service and a positive response from Stacy B., the business owner. - Bridal Near Me - Albuquerque, New Mexico

After being rescheduled due to a double booking which wasn't a big deal, I was called a second time to see if I could move the appointment earlier in the day. I wasn't able to due to work. When we arrived we were the only party there and the entire facility reeked of weed! I told the woman helping me that I wanted to try on a variety of styles but she pulled 4 dresses that were all very similar. She told me that I'd have to make another appointment if I wanted to see more. They also don't allow photos to be taken, but they will take photos for you and send them to you. I have been waiting for the pictures that were taken and haven't received them. I have even called and emailed requesting them with no response. I would definitely not recommend going here for a dress or trusting this establishment. read more

The owner is SO RUDE! I don't usually leave reviews but she definitely rubbed me the wrong way even before I stepped in. My friend had an appointment and I was running late and I got there and when the owner let me in she said that I couldn't stay because no kids were allowed. My son is literally 5 months and was in the stroller ASLEEP! she let me in to talk to my friend and ended up making an "exception" but I definitely will not be recommending this place or coming here for myself. I cannot stand people that are rude with delivery. She needs to humble herself. read more

If it could be a zero it would be a zero. One is being to kind, unfortunately. Rude from the moment we walked in, and immediately stated our appointment was cancelled. We traveled from out of town, it was very disheartening. The professionalism was highly lacking. The dress selection was extremely limited. The appointment was confirmed by the bride. So why would they expect us to travel over an hour away. Do yourself a favor and save yourself some time and go elsewhere. Read the other Yelp reviews this is not an isolated event. read more

They did not pressure me at all to buy a dress, which was my favorite part because other bridal stores pressure me into buying from them. I showed them a picture of the dress I wanted and they delivered! read more

I cannot say enough great things about my experience at Uptown Bride! As soon as we walked through the door, we felt so welcomed. I absolutely LOVED my bridal consultant Andrea! She did a fantastic job of personalizing my experience and took the time to listen to what I wanted in my dress. She pulled 8 dresses that fit exactly what I was wanting. After trying them all on I was able to narrow it down to my top 2 and say yes to my dress! Andrea was helpful, knowledgeable, friendly, and so much fun! I highly recommend working with Andrea to find a dress for your special day! I enjoyed the atmosphere at Uptown Bride especially since the dressing rooms and viewing areas are pretty private. There is no pressure walking out in front of other brides or their guests. They have a great selection of dresses at great prices! read more

I had recently selected several dresses from their online selection and scheduled an appointment for the fitting several days later. When I arrived for my appointment, I was told they didn't get my dresses out of their warehouse. They selected 3 other dresses for me to try on. Only one dress was similar to what I had sent. They didn't have any other dresses in the store that matched my taste. The owner said she could try to get the dresses the next day. I was upset that they didn't have them already on my appointment day. To top it all off.... I had to pay $50 for a fitting fee for dresses I didn't select. You cannot just walk in and try on dresses anymore, it by appointment only. I was limited on time and they promised to find me the dresses I would like and get it altered in time. I won't be going back to find out if the second part will be true. read more

Jazzmin made our experience extra special and hassle free. She listened for likes and dislikes and accommodated for them. She found the right dress for my Jasmine! I highly recommend this place for your dress. Private, comfortable and personal. read more

Uptown Bride - She said Yes to the dress! - Bridal Near Me - Albuquerque, New Mexico

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I would like to start with some positives. Every woman I met working at the shop was extremely nice and friendly, I will not deny that. The shop is very aesthetically pleasing. They have private little niches with the alter for bride to stand upon and beautifully decorated corners that have a wonderfully nostalgic feel. There was even a pretty little desk that reminded me of my grandmother's vanity when I was young. Unfortunately this was not enough to make a shopping experience worth while. I made my appointment to try dresses on yesterday at 4pm. I do not believe I actually tried on a dress for almost 35-40 mins. My stylist was very sweet, however I asked for one thing and felt I was repeatedly delivered the opposite. Another thing that is very frustrating is that like any person I know, we all want something amazing and I think if we can pay less we would. I told the stylist and (I believe an owner or manager) that I would like to stay around $1000 for my dress, however if I found something I LOVED I would pay more. I also told them "Hey if you can find me less I would be thrilled!" (Wouldn't anyone??) I have worked in sales, and I feel like that would be my cue to make my customer fall in love with something amazing and get a great sell. I felt very Julia Roberts in Pretty Woman when they brought my first set of dresses that were not at all what I was looking for. "Well in your price point this is really all we have.." The main characteristic I wanted was a V-neck and they had brought me a dress that was a high neck, and one that was straight across and off the shoulder. It felt like when you go to the hair stylist and tell them what you want and they pretend to listen and then cut your hair the exact way they cut their 20 last customers. To top it off I asked to purchase a slip (which is really fantastic for any dress FYI) and the stylist slipped into the back. 10-15 mins later I am waiting and still no sign of her. I had to leave and just could not wait any longer. But if you are looking for an incredible slip and have all the time in the world, this is your spot. read more

Had a fantastic time at uptown bridal today. Aliyah was so helpful and engaged; she made the process of picking out dresses so fun and each dress she pulled, i felt she was listening to exactly what I wanted. The shop itself it's so cute. I love the areas to try on clothes have a pedestal for the bride to stand on to get a better view of the dress. All around fantastic dress-trying experience!! read more

I have the most horrible experience today!! I traveled from out of town for this appointment .When I showed up today they said my appointment has been canceled. They so unprofessional and rude and would not allow my flower girl in to look since she was 5. I've never been treated so badly. it seemed since the moment we walked in they did not want our business. Highly prejudiced against Hispanics !!!! Also they need dress more professional to look down at us the way they did ! Very tacky !! Also you called me the day before and confirmed my appointment so I don't know where you can say that I was aware of anything. We were not bringing in a bratty child ! She was well behaved and needed a dress as well. read more

UPDATE-despite their response with their phone number below, the shop owners will not speak with me. I called and left a message at the number below but they haven't returned my call because they know what they did. Shopping for the dress was an ok experience-definitely not the luxurious, champagne sipping experience you see on TV, but they were courteous and seemed to know what they were doing. The problems came with alterations. My dress was 3-4 sizes too big when I bought it off the rack, but they assured me it could be altered. When I got it back from their in house seamstress 2 weeks before my wedding, the top went from 3-4 inches too big to 2 inches too tight in the top! It would hardly zip and my weight hadn't changed. She also had taken all the material out of the back instead of the sides, so the bust was distorted and the boning from the front was underneath my arms! It was devastating! 2 weeks before my wedding I had a butchered dress and very few local options. They took it back and tried to re-alter it and I bought backups online. I tried it on again a week before and it still wasn't good. It was too big in the bust again and just didn't fit. She had to sew in cups at the appointment to try anything to get it to sort of fit. We had run out of time so I had to just live with jt. It really looked bad. The day of I was totally regretting not wearing one of my backups but I had spent almost $2000 on this dress and the shop offered no refunds or discounts for the poor workmanship. The dress was way too big on top so it made me look huge and had no shape. We tried our best to stick it together with double sided tape but it looked like crap. I wore a bolero most of the night to try to hide the top. Right before the ceremony, one of her crappy, poorly done seams popped and the dress almost fell down. I've posted this review on multiple sites and the owner just argues with me that their seamstress is good with years of experience etc but takes no responsibility. It is inline with the experience I had with the owner when the alterations were terrible-defensive and shirking responsibility. I read more

Made an appointment and told them our price range of $4-$5000. Arrived with my 2 moms, sister and one friend to locked doors and a rude girl who told us that only three guests were allowed. Needless to say we are taking our $5000 elsewhere. read more

Had an appointment this past Saturday and it was less than stellar. Stylist greeted us and asked many questions to get a feel for what I wanted. I wasn't really liking any of the dresses. My MOH suggessted a dress she saw when we had come in and the stylist definitely didn't appreciate that. There was also a dress I saw that I must have said 5 times I wanted to try on and I was never brought that dress. After about 7 or 8 dresses, the stylist just stopped the appointment. It was a very just matter of fact "well ok Kelley" without any explanation. She said to me "well based on what you said you wanted we wouldn't have anything else you'd like" and left the dressing room. (I should also note I didn't have a slip or bra that fit me and the stylist wasn't really concerned with that- I ended up wearing my own bra). We all sort of looked at each other wondering hmm, is the appointment over?! The stylist came back and handed me a card saying I'll put the two you kind of liked in your profile ok. We were also moved out of the store very quickly- someone in high heels who kept walking back and fourth said to us with her back turned to us as she walked out the door "goodnight ladies." We clearly were no longer welcome. This was the very first place I came to try on dresses- what a crummy experience. Unprofessional. Rude. Would not recommend coming here. read more

Went with my niece to help her pick out her wedding dress. My sisters and I were all very impressed by the selection (on a short timeline) and the exceptional service. Aliyah listened and took note of the few photos my niece had and selected 5-7 dresses. Each of the dresses had something unique but they all fit my nieces aesthetic beautifully. Aliyah did a great job on helping her narrow the choices and ultimately picking an amazing dress. Uptown Bride was able to accommodate us on short notice and make a challenging timeline work so that my niece could really enjoy the experience. read more

Went dress shopping for a homecoming dress. Ultimately we did not order because we were in a fine crunch but they the showroom is very pretty, quiet and the staff was very pretty. Appreciated that we had an appointment and were able to meet with a consultant one-on-one. They individualized dressing rooms with large mirror and pedestal were also nice. read more

My first appointment was fantastic. Thanks to my stylist, I found my dream dress. However, after the MANY appointments (I went like 6 times.) that followed finding my dress, I came to regret buying from there. The owner, Karen, is SO rude. She disrespects everyone, interrupts you, and just overall treats you like garbage. I hated running into her because it always made my experience awful. I wouldn't recommend this store to anyone until it finds new management because Karen is a nightmare to work with. My dress was fine, except I had a wire pop out and stab me ALL day on my wedding day. If you're a bride, stay away from Uptown Bride. read more

I had a wonderful experience at Uptown Bride. Aliyah was super sweet and attentive to my long list of things I wanted in my wedding dress. Dress shopping is such a special experience, and Aliyah made sure we had a smooth and great experience. She was super patient with me, and was a sweetheart to work with. Given my budget and short amount of time, I was worried I wouldn't find my dress. I was shocked that I had the opposite problem! I fell in love with several dresses, and I ended up leaving with my dream dress! read more

I really had a great experience at Uptown Bride. This was not the first bridal boutique I checked out and I was a little hesitant to give it a try, as I thought it was similar to David's Bridal. I was definitely wrong! I really loved that we had our own personal space, while there were other brides there at the same time we had our own personal attendant, Jazzmin, who made us feel special and prioritized! She was extremely helpful and receptive to our wants and needs including budget and style. One of the managers or owners, not sure which, was there and she was a little abrasive about how we had seen one of the gowns at another boutique we had looked at. But overall we had a wonderful experience! And a little extra shout out to Jazzmin for being awesome! read more

Loved my experience here! I was in town visiting family so I decided to book an appointment here to kick off my dress search. Not expecting much, I was pleasantly surprised! I worked with Aliyah and she made my first time dress shopping so much fun that the other two places i looked in Arizona couldn't compare! The dresses I found here were beautiful and I ended up going with a beautiful dress by Eddy K that I couldn't find anywhere else! So happy I said YES TO THE DRESS at Uptown Bride! read more

Not impressed. I went in with my 4 guests (one being my 90 year old grandmother), they only had 2 chairs in the sitting area and brought folding chairs for my guests; I thought that was super tacky, considering the amount of $ wedding dresses cost. The stylist didn't ask many questions, disappeared, didn't even tell us where she was going, and was gone for a really long time. The "boss lady" finally said she was looking for dresses. I asked if they offered water - she said, "No, I don't offer water, my girls would just drink it all." Again, tacky. Dresses were typical dresses all very high priced. I found one I liked that was $1200 and was literally dirty (they told me they couldn't get me a new one before my wedding in May) so they said I would need to buy the dirty dress that had been tried on a million times. When I asked what they would do to clean it; the "boss lady" said she would give me some woolite and I could clean it at home... needless to say, I didn't try anything else on, and went to David's bridal and found a beautiful dress (that is being shipped 2 months before my wedding in May) and it was a fraction of the price. David's bridal also has plenty of room for my guests and had bottled water. Don't waste your time with this overpriced ghetto store. read more

Didn't even allow me through the door because I had my 4 month old with me. I'm still breastfeeding and have postpartum anxiety so I didn't want to leave her behind. I brought my future sister in law so that she could soothe her if she cried. She was napping in her car seat carrier and they still wouldn't let us inside for my appointment. I was the first appointment of the day so it's not like I was going to be disrupting other brides with my sleeping baby. I would've thought the women working and running this business would've had an ounce of sympathy and at least let me look at dresses. Lost my business and respect. read more

Uptown Bride is IT! A one stop shop! Jazzmin she's your girl! An expert, makes you feel special! I had a feeling that I would find my dress here! The reviews alone sold me! The service is impeccable, professional, kind, and respectful! So many options yet Jazzmin managed to help me narrow my choices! Uptown Bride calling all brides! read more

If I could leave less than one star I would! First, they have no signage on the street to tell you where to turn into. Had to multiple u-turns. Then they have a bogus policy about not allowing children under the age of 12. Which I get for toddlers and children that can be disruptive and cause damage to the dresses. But an infant who still relies on their mother as their sole source of nutrition should be exempt. As a matter of fact, that's considered a medical exemption and discrimination against nursing mothers. I know a crying baby isn't fun to be around but would they rather the baby starve while the mother is away?? Absolutely ridiculous! Would never recommend anyone to ever go there! read more

I had some dress regret that I reviewed already and the owners worked with me even though they didn't have to. I was able to find the most beautiful dress that I fell in love with today. I can't stop raving about it! I can't wait to show everyone on my wedding day! I seriously can't shut up about how awesome Stephanie and Karen were. Stephanie showed genuine compassion when I was so upset over my original dress. She looked me dead in the eye and asked how I was feeling... that meant a lot to me! I felt like I was heard with both of them. I felt like I was being difficult and they were very reassuring and understanding. read more

Talk about amazing! Karen and her team helped make my wedding gown dreams come true. She had a great selection of what I was looking for and the stylist I worked with was extremely patient and sweet. The salon itself is so beautiful and felt really intimate. I couldn't be happier with how easy they made the entire process. Shopping for a wedding gown was something I was looking forward to but my experience at Uptown Bride exceeded my expectations. Thank you for everything! read more

The customer service is phenomenal at Uptown Bride! We didn't have an appointment but were assisted right away which was awesome. Maria assisted us and did a wonderful job at listening to exactly what the bride was looking for and made her feel very comfortable. We found the one after trying on only two of the dresses that were pulled for her! The space itself was very inviting and we had an excellent time finding her dress. read more

I stumbled on the Uptown Bride pop-up shop and had a great session with Aliyah. I wasn't excited for this shopping trip and was dreading ugly dresses and impossibly cheerful people. Aliyah was wonderful. She listened to all of my requests, pulled some great dresses, and got me through the whole process with plenty of laughter. read more

Aliyah was amazing and kind and the store itself was pretty and well designed, but our personal stylist Stephanie was difficult to work with and overall unpleasant. This very well may be a good business and nice store, but this saleswoman is the opposite. She made passive aggressive comments to me regarding the comparisons I made to wedding gowns tried on at a previous store. It seemed like she was annoyed that I was discussing the comparisons with my mom and maid of honor, which is ridiculous considering that almost EVERY bride goes to multiple stores and tries on/compares multiple dresses. She should have been prepared for this competition with nearby shops and should have been ready to demonstrate why Uptown Bride deserved my business over the competitors. Not a single dress that was brought out was in my budget. I understand some stores do not carry dresses within a certain price range, but before my appointment I stated my budget. If they could not accommodate me within that range, or if they had limited options, they should have told me before I came in. She also used very aggressive, pushy sales tactics. She told me that if I didn't buy the dress (which was out of my budget to begin with) that very day, then they likely would not be able to order it and I would be out of luck. If she stated this just to make me aware and added "no pressure, I just wanted you to know..." or something similar, that would be fine. But she repeatedly and aggressively brought up this fact, also repeatedly informing me that if I bought the dress that day she could get me $100 off. Then, she repeatedly told my mother (who lives in the same household as me) to sit down and stay away from Me, all while she stood within 1-2 feet of me. It's perfectly reasonable for two members of the same household to stand within 6 feet, so the fact that she felt she had the right to order my mom around at what is supposed to be an experience that includes the mother of the bride was honestly ridiculous. Additionally, our stylist did not tell us anything about a COVID related limit being placed on browsing. They had mannequins and other displays placed at the front of the store, but when my mom and maid of honor got up to look at (not touch) the displays, they were again ordered to go back to their seats. If she didn't want us to browse, she should've said something BEFORE the start of the appointment. All competitors stores I went to allowed browsing. Lastly, our stylist took FOREVER to get dresses from the back. Maybe their stock is poorly organized, but I only was able to try on 4 dresses in 90min. At the two competitors I went to, I tried on 5-7 dresses in 60 minutes. Overall, very dissatisfied with this experience. Even if there had been a dress in budget here that I liked, I would have tried to purchase elsewhere so as to not give them my business. David's Bridal ended up getting my sale with a beautiful dress at a fraction of the cost that was EVERYTHING I wanted and friendly stylists who let my mom participate and did not pressure me at all. If you go here, I recommend requesting to work with Aaliyah. My brief interaction with her was excellent. read more

I had given up on finding a wedding dress that would work for me. So much so that my mom had begun working on a pattern to make my dress. I knew exactly what I was looking for and couldn't seem to find it anywhere. My mom and I decided to try one more time and I am so glad we did! Jazzmin and manager Karen were wonderful. We did not have an appointment yet they were happy to help. They listened to what I was looking for and pulled a few dresses for me to try on. The first dress was exactly what I had been searching for! As a plus sized bride it has been hard going into shops and trying on dresses in sample sizes that just didn't fit. They actually had dresses in my size which really helped in the whole process. I went in not expecting to find anything and was so happy to have found a dress that matched my vision and fit my budget. Thank you so much to the ladies at Uptown Bride for turning my search for a wedding dress around! I can't wait to see what the finished permanent space will look like. These ladies are truly wonderful and if you are fed up with typical bridal shops that don't listen or don't have dresses that suit you, give Uptown Bride a chance to make your dress dreams come true! I'll be updating my review about the alteration process but there is no doubt in my mind that I will continue to have an excellent experience. read more

Best bridal store hands down! I never once felt uncomfortable, I felt welcomed. Not to mention this place is CLEAN and organized. The girls that work here are so understanding and helpful, they care about their brides and doing a good job always. I also respect the fact that the owner is there and involved. You don't see that anymore. She obviously cares for her company and brides, that's so important! Especially buying something this important. I'm so thankful Albuquerque has this place! You won't find anything like it anywhere else. Please buy your wedding gown here! You will not be disappointed. read more

I am in need of a wedding dress and I saw some on Uptown bride's website and I was so excited to check them out. When I got their, it was me, my mother and my 8 month old child in her carseat not making a noise. When we got to the front to check in they told me children under 12 were not allowed in their facility. I asked what the reason for that was and she refused to answer my question. My mom then said she would stay with my daughter in the lobby and the lady at the front desk told us she could not do so. I am very disappointed with how they were treating us and I would not recommend anyone there because they are not a child friendly facility and will tell you they can not help. I have called other bridal shops in Albuquerque, and each one of them told me they allow child. Thats a win on my list. Uptown bridal lost a customer today! read more

5 stars do not even begin to say how awesome Uptown Bridal is. Aliyah helped my daughter find the perfect dress today. She was friendly, patient, and helpful without being pushy. She listened to my daughters likes and dislikes. If you are shopping for a wedding dress I would highly recommend them. The shop is set up perfectly to provide an incredible experience and the owner and staff were wonderful to work with. Thank you Aliyah and everyone else, you truly are incredible! read more

Need to update website they don't allow kids under 12 , manager was unprofessional. They should have said that when we booked appointment. We drove from Santa Fe. Very disappointed, they lost a sale. read more

Uptown Bride is incredible! From the booking process to the consultation to purchasing my dream dress - I was amazed by them! Aliyah is incredible! She made me feel so comfortable. We laughed, shared stories, and had a great time! She may be my new best friend! The owner was there as well and was so kind. Their dress selection is far better than the other 2 big bridal stores I had been to. I will tell every bride I know to go to Uptown bride! They deserve more than 5 stars!! read more

I went wedding dress shopping at Uptown Bride after visiting one other bridal store in town the week prior. My experience at Uptown Bride was far more exceptional than that of the other bridal dress store. I was so impressed by how personal my appointment was with Aliyah. She brought out 5 dresses after I told her about my destination wedding and what my vision for my dress was. She went above and beyond to find the most beautiful dresses which made my decision difficult. Aliyah went out of her way to make me and my future mother-in-law very comfortable with her. The store itself was wonderfully set up as I had my own dressing room with a pedestal and large mirror. Towards the end of my visit, I got to "walk down the aisle" to assist me in envisioning my dream wedding dress. Overall, I had an AMAZING experience shopping here for my wedding dress and I would highly recommend to any bride wanting outstanding customer service with a personal touch. read more