Best guitar store I have ever been in, hands down. They always have a fantastic inventory of a wide…read morerange of guitars and amps. Every one of the guys who works there is very knowledgeable and could not be nicer to work with, they all obviously love what they do. I have bought an amplifier and three guitars there over the last couple of years; these guys appreciate your business whether you're spending a lot or a little. The only problem is, I want to go there all the time and buy more, more, more...

The people who work here teach Great lessons and they provide great service they also have guitars…read morefor awesome prices I definitely recommend coming here.

Today was our second visit to Star City Music. Last year we purchased a used clarinet for my…read moredaughter (her old one was well loved for over 40+ years) and desperately needed a break. We have had 0 issues with it, it has had a successful marching and concert band season. Because our kid loves music (plays multiple instruments), we decided to purchase a used base clarinet too (this one by far was the most affordable option, we tried it before we bought it as well). She has played base clarinet for over 2 years now. She has used the schools, it was ok, but could probably use a bit of TLC itself. Star City Music by far had the best prices on instruments and reeds. I definitely recommend the trip--I'm told they can even deliver to local schools for reeds, repairs, etc. Both encounters have been knowledgeable and helpful.

This place is great always has what we need at a better than internet price. Fast repairs too.read more

While exploring downtown Roanoke I stumbled upon Fret Mill Music. The display windows of guitars…read moredrew me in. Even though I don't play guitar I appreciate the instrument and did once play an instrument. The owner was strumming a guitar and asked if I needed help. The store is packed full of guitars floor to ceiling, They also have two rooms for lessons or demonstrations. They also have wall displays of guitars. The store had brisk business on a Saturday which I was delighted to see. A very, very cool store and my guess is the best in the area.

Those folks down at Fret Mill Music Company in downtown Roanoke are fabulous…read more I had a new guitar from Sweetwater that was delivered needing a repair. I was so upset. I didn't know if it was junk and needed to be returned or could be properly setup. Alex down at Fret Mill Music was very kind and jumped right on the repair. He worked on it and got the Sweetwater mess straightened out. I will never buy another guitar from anyone but Fret Mill Music again. It isn't worth shopping anywhere else. Thank you Fret Mill Music Co.!

Excellent! B.B. has serviced my vintage and new instruments with great results! He is great with…read moreguitar electronics as well. When I'm in that area, he is my go-to guy!

Great Business! Big Bear will keep your guitar playing the way it should.read more

failure of new bosch refrigator - length of time to repair. after 8 days-still not repaired!!…read morepurchased new bosch $2,500 refrigator on 5/9/26 it failed on 5/27/26 - i.e. lasted less than 3 weeks. scheduled repair for 6/4/26 - didn't show up 6/4/26 - still no firm scheduled date. called scheduled for repair date!!! she unawared unit still down & hung up on me. bosch told wife part not available until 6/9. why wasn't part shipped overnight (circuit board) less than lb.. at best down for 11 days. not good for vinton appliance, nor bosch!!! will probable never use vinton appliance again!!!!

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Helped me make my first "legit" camera purchase. Guided me through the entire process in a kind and…read morepositive manner.

I would not normally review an electronics store but, this is a rare case. I am a photographer…read moreand finding true professional gear in the Roanoke Valley is about impossible now that some of the older privately owned camera stores have been bought out. Luckily Lee Hartman saw a market and grabbed it. The selection may not be huge but they try to keep in stock what a photographer would need in the way of lenses and camera bodies. Sure, you can buy online and get a wider selection or maybe cheaper. But I love being able to try out what I buy, I also support my local stores. If I try it there, I buy it there. The price is usually right in line with the street price if you consider the shipping.

I have an old well which required the old school expertise gained only through experience. Has the…read moreknowledge and skills to troubleshoot well related problems before jumping in and replacing parts.

When I get to do business with a place like this it give me great pleasure. I have a 40 year + old…read moreSatoh Tractor which now runs like new. two simple updates and it starts and runs like a dream. My last update, was the electronic ignition. It took me no more than 30 minutes to install and my old Satoh fired up once again for the first time in a couple of years! What is really wonderful about the folks at Valley is they aren't even vendors for the part, they simply recommended it!! The previous update was a bit more involved. Per their suggestion, I took off the intake manifold and shipped it to them. The replaced my carb with a new model packed it up and shipped it back. Upon installation it started immediately without even using the choke! VPP I'm a fan!

These guys are known nationwide--and probably further--for their expertise on the troybilt line of…read moretillers and other stuff. This is most important with the pre-2001 stuff, since the current owner of the brand doesn't do so well (Troybilt went bellyup back then, and MTD owns the line now.) Bill and his staff know these machines inside and out, all generations, and provide all the parts you need. In addition, they provide a location on Yahoo, "Troy Bilt Tiller Club" for owners of these fine historic machines to exchange information, ask Bill about parts and get his advice, provide documents, allow posting of photographs, etc., all for free to us. This is definitely a class act! Oh, and they sell or repair lots of other stuff too. Go there. Really! Go there!