Helped me make my first "legit" camera purchase. Guided me through the entire process in a kind and…read morepositive manner.

I would not normally review an electronics store but, this is a rare case. I am a photographer…read moreand finding true professional gear in the Roanoke Valley is about impossible now that some of the older privately owned camera stores have been bought out. Luckily Lee Hartman saw a market and grabbed it. The selection may not be huge but they try to keep in stock what a photographer would need in the way of lenses and camera bodies. Sure, you can buy online and get a wider selection or maybe cheaper. But I love being able to try out what I buy, I also support my local stores. If I try it there, I buy it there. The price is usually right in line with the street price if you consider the shipping.

I have been a customer for well over 30 years. They have always been engaging, professional,…read morepersonable, and extremely helpful. I've only had one incident over all of these years. I won't go into detail because it was handled quickly and without question. Execution may not always be flawless but the outcome certainly is.

This is the ONLY electronics repair shop that I trust to repair my 50 year old Altec Voice of the…read moreTheater equipment ! I just wish the business was closer , but the 90 plus mile run each way is worth it for peace of mind , knowing the proprietor's expertise . I am currently having problems , needing that expertise , so prepping for the long trip .

They ruined my GameCube game. I went to their store Tuesday afternoon to get my copy of Sonic…read moreAdventure 2 Battle resurfaced. I asked the clerk if I could get my it done and they said yes but they would have to try to resurface it on the highest setting, I said okay. they get done with it and I pay the fee for the resurface and a copy of the legend of Zelda wind waker. I get home to test it out and my GameCube can't read it, it spins for about 5 seconds then stops. I tried wiping outward with a microfiber cloth to see if it would help but nothing. And here's the thing before I got the game resurfaced it worked to an extent. Getting through the start up and a little bit into the game and when it got to a certain cutscene it couldn't read it. But now it can't read it at all. im convinced that they shouldn't have buffer my game at the highest setting and maybe it wouldn't have ruined it. Either way I'm very upset I can't play my game anymore .

BUYER BEWARE: I bought a vintage Atari 2600 console from them on eBay. The console arrived…read more(postmarked from Roanoke, VA) stuffed into a medium-sized USPS Priority Mail box with *zero* padding save for a couple of pieces of packing paper stuck on the top - the bottom and sides of the console were flush against the inside of the box and completely unprotected. Needless to say after going through the cross-country USPS gauntlet the console arrived DOA. Whoever handles their eBay account was completely unapologetic about it when I contacted them about the issue. They did offer a refund, but the guy I dealt with was a total jerk about it. When I asked if he'd be cool with getting a piece of vintage gear shipped to him packed like that, his response was "I'm not the kind of person to let little things bother me. Let me know if you want to return it, otherwise, please don't contact me with silly questions again. Thanks." When I told him I'd let the Atari collecting community know about his attitude, his response was "Haha, shouldn't be too big of a community. I'm sorry you are so upset, but it is what it is." I find this contempt for their customers appalling and won't be a return customer. UPDATE: So (ignoring the Tech Exchange moron's utterly stupid advice to return the thing using the same horrible packing materials they sent it in) I packed the broken console up securely using proper packing materials- lots of bubble wrap and packing peanuts, securely enclosed in a big sturdy box. You could throw that thing off a cliff and it'd be fine. Got a message from eBay today. Apparently the Tech Exchange opened a case with eBay and tried (unsuccessfully) to weasel out of giving me a refund by claiming that they received it "in different condition than how it was shipped". Nice try but no dice: I shipped it back in the exact condition I got it. News flash: ship electronics with zero padding and a box that's way too small and chances are excellent that it'll *break* before it arrives at the buyer's address. Case closed. eBay denied the Tech Exchange idiot's pathetic and *dishonest* claim and refunded my money. The Tech Exchange now has at least one less customer and another bit of bad feedback on their eBay profile. Buyer beware.

I just bought some stuff online for the holiday sale season and thought I'd stop in to pick up an…read moreitem in person. Maybe look around to see if there was any other deal to be had. How bad could it be? The answer is pretty dire. The parking lot was a nightmare, as this store is at the end of a row of stores with pedestrians aimlessly milling at their own pace through the single road to get there. Walking into the store, it was cavernous but really rather empty. Some of the carpet was messy, particularly remarkable when you consider the horde of Roombas and other similar devices that are in stock here; apparently they don't have one of their own. I had a few theoretical tech needs but couldn't find anything to meet them in stock. But whatever, I went to pick up the one thing I'd already bought. I opened my pickup email, and clicked a link. It told me to go to the checkout line. The checkout line was painfully slow, with a few people talking endlessly, in part about the store's rewards program and in part about other needlessly complex minutiae of their transaction. When the line in front of me didn't move for ten minutes and the other one did, I hopped over, but a *store employee* cut in front of me in order to use his employee discount to buy a bag of chips. Slowly. While chatting it up. Only after that did I actually get any service, at which point I was told that the line for pickup was a customer service desk elsewhere that wasn't immediately obvious. And only after another wait did I finally receive the singular item I came for and get the hell out of there. If this experience was supposed to compete with online shopping, this industry won't be around much longer.

It is impossible to contact the Best Buy in Roanoke, Va. I have been trying several times each day…read morefor the past 5 days to check on a work order. I can only contact a call center in a foreign country who provide no help or information at all. The only way to contact the store is to travel to the store during working hours to speak with a person. Preventing any contact is a terrible way of operating a business.

Oliver is the BEST!! He has been working in this field for a long time and gives incredible…read morecustomer service as well. I am very particular about choosing the right person for my needs when it comes to any service I look for. Oliver is professional, extremely knowledgeable and is always just looking to make sure you understand and feel at ease with the process. Please go to Oliver first, he offers fast service, fair prices and really cares to give you the best service he possibly can.

Oliver is non-judgemental and welcoming. He looks for the loose expensive way to help. I'm really…read moreglad I found him: call for the best time to meet him.

I left a review months ago and still never heard a word back from the owner. The messed up my phone…read morecausing me to purchase a new one and had not a care 1 about it. I would have thought that I would have heard from a manager about my experience but I have not. They have my number on file so that was no excuse

If you're anything like me, you're probably a little worried based on reviews for other stores in…read morethis chain- I can honestly say though, this particular store is amazing. I got my phone battery replaced here, and I absolutely recommend it- the repair was done quickly, it's high quality, the price was good, and the staff was very kind! If I ever have another problem, I'll be sure to come back to this store.