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    Upscale Tails

    4.6 (9 reviews)
    Open 8:00 am - 2:00 pm
    Updated a few days ago

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    7 months ago

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    11 months ago

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    4 years ago

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    6 years ago

    They are the best groomers and deal with each of my 3 dogs for their special needs. Excellent groomers, highly recommend.

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    7 years ago

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    Kayla's Pretty Paws

    Kayla's Pretty Paws

    (18 reviews)

    TL;DR: Poor customer service, dismissive communication, and inconsistent standards. I'd rather…read morecommute back to Brooklyn--where veterans of color and their pets are actually valued--than deal with this again. --- I used Kayla's grooming services before for my two miniature golden doodles, and when I moved back to the area, I figured I'd return to a place I had previously trusted. After enough frustrating experiences at PetSmart, I decided I'd rather spend extra for consistency, quality care, and to support a fellow veteran-owned small business. Unfortunately, this experience was anything but that. When I called, the person who answered seemed dismissive from the start. I explained who I was and mentioned my one prior visit about a year and a half ago. She asked for my availability, and I told her I was flexible--whenever they had space. She seemed irritated that I didn't use their online portal, but with two dogs, it's often easier to coordinate schedules over the phone. I was upfront about my dogs being a bit fluffier than usual and possibly matted due to a hectic winter, a move, and being a college veteran student managing limited funds. I made it clear I was completely fine with a low cut. That's when the conversation took a turn. She immediately told me they would not be seen due to matting. On top of that, she claimed that during their last visit--over a year and a half ago--my dogs were "problematic." This was the first time I had ever heard that. When I picked them up back in 2024, I distinctly remember Kayla speaking positively about their behavior. If there were concerns, why weren't they communicated then? And more importantly, why ask for my availability at all if you had already decided not to service my dogs? The inconsistency and lack of transparency were frustrating. On top of that, the phone rang endlessly before being answered, and my first call was actually disconnected, forcing me to call back just to speak with someone. For a business that prides itself on quality service, the customer experience felt like an afterthought. I work hard for my money and for my dogs, and I choose to spend it at places that respect both. Choosing to bring your pet here feels like a gamble--you may get great grooming, but you may not get basic respect or clear communication. Lastly, during my first visit, I wasn't aware they offered a veterans discount. When I mentioned that I was a 14-year Army Special Operations veteran, there was no effort made to acknowledge or adjust the pricing. At the end of the day, I'd rather take my time and money back to Brooklyn, where I know veterans of color--and their pets--are treated with the respect and value they deserve.

    We have had three grooming at Kayla's and couldn't be more pleased. Our Portuguese Water Dog looks…read moreabsolutely beautiful after each visit. The staff is friendly and professional. They never cage dogs while they're waiting for grooming, or pickup. We all love our dogs and if you're looking for a consummate pro, it's Kayla.

    Upscale Tails - groomer - Updated May 2026

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