This company is a complete disaster. I chose this company to bring our family of 5 to and from the airport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again. read more

I made a reservation 1 month in advance of my Service Date. At 11:30PM EST, a few hours before my reservation, Upscale Car & Limo calls to let me know the Mercedes Sprinter I reserved was 'Unavailable'. It's been over 2 weeks an I've yet to receive a refund. read more

I have used Upscale several times, and I have to say that they are by FAR THE BEST out there!! Both of the drivers I have had were amazing, professional, and a joy to ride with! I brought a "friend" with me on my last excursion and he was a complete drunken A-Hole.... I felt horrible for bringing this person with me and extremely embarrassed, but my girl Laquanda (sorry if misspelled) handled the situation with the utmost poise and professionalism! I WILL NEVER TAKE THIS PERSON OUT WITH ME ANYWHERE AGAIN! But I will NEVER have a bad thing to say about ANYONE or ANYTHING from Upscale, and I will continue to use them for all my transportation needs, (as long as they don't hold his behavior against me, lol) I hope not, because UPSCALE IS UPSCALE and nothing less. I would recommend them to anyone, you will be very pleased!!! read more

I cannot recommend Upscale enough. My girlfriend and I used this service Saturday night to and from dinner uptown. Alvin was on-time, extremely professional and very thoughtful. On the way to dinner we were drinking bottled water. When he picked us up to take us back to the hotel he had our well chilled bottles waiting on us. Not only did he do an exceptional job, he cared about our experience and he made the little things count. If you ever need a car service, call Upscale. You will be pleased. read more

I arranged transportation for our President's Club inductees to attend our annual convention/pageant. The group came in to CLT airport over the course of two days at various times. Upscale service is exactly what was given! This is an elite group and we want to make sure they are well taken care of. Upscale Car & Limo exceeded our expectations by providing the most amazing, organized and professional service ever! If you are ever in need of transportation while in the Charlotte area, there is no question that Upscale Car & Limo will give you the best experience!!! read more

My fantastic experience with Upscale Car & Limo, began from the 1st moment, when I simply sent them a Quote Request via email. SO many other places claimed you could request a quote online, but then they'd just send you an email saying "call this number for a quote" OR they just didn't respond at all!! We're all busy & the convenience of a quote via email is something that we should be able to expect! Well, Upscale responded within 24 hours & their quote was MORE than reasonable. I mentioned in my quote request that I wanted the Sedan service for my Mom, for her wedding. The friendly gal (Shavhon) who responded with my quote was even personable, wishing my Mom well & saying what a great gift idea this was. Then I was able to make the booking online myself- which I also was happy for (convenient!). I made a mistake & put my Mom's email in, which would have resulted in her getting a receipt with the price on it! Yikes! I called Upscale immediately & another extremely nice, obviously caring employee (Chana) helped me out on that mistake. Day-of service, I got a receipt letting me know my card had been charged, along with a repeat of all the details of my booking. Then the night of the wedding, they wound up needing an earlier pickup, so I called & they were very accommodating (again, wishing my Mom well with her wedding & just generally being kind & friendly). The driver (Alvin Stennett) was great with communication (calling when he arrived) & both he & the return trip driver (which was 2 days later) were professional, prompt & courteous. My Mom loved her 'gift' & I just could not be more pleased with the quality service I received from this company & would give my highest recommendation that you give them a try! read more