Amazing service. Amazing vehicle. Darren was very professional and in will definitely use his…read moreservices again.

Darren's car service is the best. Great communication. Great pricing…read more On time for an airport pick up in a gorgeous, clean, well stocked vehicle. With snacks! Put me at ease on a long journey. My go-to nice ride in Charlotte and surrounds.

This company is a complete disaster. I chose this company to bring our family of 5 to and from the…read moreairport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again.

I made a reservation 1 month in advance of my Service Date. At 11:30PM EST, a few hours before my…read morereservation, Upscale Car & Limo calls to let me know the Mercedes Sprinter I reserved was 'Unavailable'. It's been over 2 weeks an I've yet to receive a refund.

This service was absolutely wonderful. Our driver went above and beyond to help us get safely to…read morethe airport for our international move. I cannot recommend this business enough.

This is my ride when I need to get to the airport or back…read moreAlways prompt and friendly I know the price and can have it ready Carries my bags Car is clean and a nice sliding door I don't need to look to anyone else

Worked perfect for me. Everyone was great and the process was easy. Bob also was vey nice and made…read morecontact with me the day before our return. Would recommend to my mother!

Unreliable!!! Left my wife stranded at the CLT airport at 5 AM. When no one showed up, she…read morecalled Bob, and woke him up. He said he forgot to set his alarm. When he called her back in a few minutes, he told her she would have to wait as he had another pick up at 5:40 AM and then he'd get her. Reservations were made a month prior and in fact this pickup was confirmed with Jessica the day prior to the scheduled pickup. Car services need to be 100% reliable. This one is not. We will never use them again as we cannot trust them.

Excellent service. Gilbert arrived early to pick me up from my hotel. He waited outside the car…read moreand then approached me, instead of me having to find him. Courteous, friendly, and professional. Safe driver.

Needed a ride to the airport after flight was cancelled. Never returned my phone call. Not much…read moreelse to say...

If you want the best, you have to find the best, we found the best with Duke Limo, incredible…read moreservice, safe driver, went above and beyond, excellent prices, truly cared about all 6 passengers in the sprinter van. Duke Limo is our to service moving forward.

Great service and high quality experience. 7 of us rented the party bus for a day and everything…read morewas perfect. On time, smooth ride, super friendly. Made for a perfect day. Thanks V!

I should have read the reviews, no refund(or credit) if your flight is delayed. Not reliable stick…read morewith Lyft/Uber

My son has been taking Official Shuttle on a regular basis from Winston-Salem to Charlotte airport…read moreand back since the fall of 2016. The service has been consistently good and very professional--with overall excellent drivers and great customer service. (Much safer than an Uber!) The price has gone up since they now provide door-to-door service as opposed to pick up/dropoff at Hanes Mall, but you do get what you pay for! It's worth noting that the price is still lower than the service recommended via the WFU website, and he has never had to wait more than 30 minutes for pickup at Charlotte (WFU's recommended service tells you to wait an hour or more.). All in all, a great service that I highly recommend.

We were given incorrect pick up location instructions and stood outside for 20 minutes while our…read moredriver was at a different area of the airport. This is unacceptable. I've used Rose transportation for many years, but unfortunately they no longer have a car service. I never had any issues with them.

First Rate Experience! Customer Service Top Notch! I'll…read moredefinitely use them again when I'm in Charlotte.

They picked up my dad from the airport and drove him to Asheville. They were on time, easy to…read morecommunicate with, and my dad said the car was great!

Professional and prompt service . Will call Black Diamond Limousine again !!! Gabby we thank you…read morefor good service.