Great service. Very accommodating. Reasonably priced. I will use them again. I had several…read moredestinationand pickup time changes that were handled without issue. Al A

Needed a pick up from the Charlotte airport for a quick trip, booked with Charles over the phone -…read moreabsolutely professional and he made everything super easy. The pick up station at Charlotte airport is absolute chaos due to construction and the number of people. Charles made everything super smooth and relaxing- I'm just bummed I didn't take a photo of the gorgeous black Cadillac Escalade with waters and snacks inside- I couldn't ask for better! I will definitely use them again if I find myself in Charlotte!

My fantastic experience with Upscale Car & Limo, began from the 1st moment, when I simply sent them…read morea Quote Request via email. SO many other places claimed you could request a quote online, but then they'd just send you an email saying "call this number for a quote" OR they just didn't respond at all!! We're all busy & the convenience of a quote via email is something that we should be able to expect! Well, Upscale responded within 24 hours & their quote was MORE than reasonable. I mentioned in my quote request that I wanted the Sedan service for my Mom, for her wedding. The friendly gal (Shavhon) who responded with my quote was even personable, wishing my Mom well & saying what a great gift idea this was. Then I was able to make the booking online myself- which I also was happy for (convenient!). I made a mistake & put my Mom's email in, which would have resulted in her getting a receipt with the price on it! Yikes! I called Upscale immediately & another extremely nice, obviously caring employee (Chana) helped me out on that mistake. Day-of service, I got a receipt letting me know my card had been charged, along with a repeat of all the details of my booking. Then the night of the wedding, they wound up needing an earlier pickup, so I called & they were very accommodating (again, wishing my Mom well with her wedding & just generally being kind & friendly). The driver (Alvin Stennett) was great with communication (calling when he arrived) & both he & the return trip driver (which was 2 days later) were professional, prompt & courteous. My Mom loved her 'gift' & I just could not be more pleased with the quality service I received from this company & would give my highest recommendation that you give them a try!

This company is a complete disaster. I chose this company to bring our family of 5 to and from the…read moreairport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again.

We ordered the limo for a birthday trip to lunch and a winery. The service was prompt and…read moreaccommodating when WE messed up our communications. Responsive to the first email. Clean car. Bluetooth for your music.

They picked up my dad from the airport and drove him to Asheville. They were on time, easy to…read morecommunicate with, and my dad said the car was great!

On-time Car Services has been our go to car service since we moved to Charlotte from Boston. They…read moreare always right on time and are courteous, friendly and responsive to any changes that come along at the airport for cancelled flights etc. Also, the vehicles are in impeccable condition. I can't say enough good things about them.

Amazing service. Amazing vehicle. Darren was very professional and in will definitely use his…read moreservices again.

First Rate Experience! Customer Service Top Notch! I'll…read moredefinitely use them again when I'm in Charlotte.

We were given incorrect pick up location instructions and stood outside for 20 minutes while our…read moredriver was at a different area of the airport. This is unacceptable. I've used Rose transportation for many years, but unfortunately they no longer have a car service. I never had any issues with them.

Plush Limo consistently provides reliable transportation and courteous drivers…read more There vehicles are always newer, clean and well maintained. They definitely provide the best service around.

They have no limos? Pretty sure they source it out at four hours minimum and $250 per hour! I need…read morea limo, I do not need an SUV or a van.

Amazing Service from Owners Aradeen and Roy!…read more We contacted Ace of Spades for our airport transfer service in Las Vegas on our recent trip, Great Communication and timely responses from Aradeen, Everything went seamlessly smooth! Roy picked us up on time, and arrived early to transport us to the Airport on departure day and provided Impeccable service. I would highly recommend Ace of Spades for your Transportation needs.

The service kicked off a great Vegas experience. This was our first experience using an exec…read moretransport service. Will do again.