Crooked company. I paid them 80 USD to ship a 6 oz item from Germany to New York. They will hold…read moreyour package hostage until you pay them the tariffs, but that's not the issue. Issue being they charged me an additional $54.95 in "brokerage fee" on top of the $24.70 in illegal tariffs, as deemed by the Supreme Court last month. So, on a $180 item, these crooks stole $159.60 from my pocket. Where's consumer protection in this country? NEVER in my life again.

I insured a UPS art shipment, which arrived damaged. UPS approved my claim, issued a cheque and…read morethen sent it to the wrong person. Now they are refusing to reimburse me what I am owed. I paid $235.00 to build a sturdy crate for shipping. It would have been well-protected so it had to have been dropped from a considerable height during transit. It is fraudlent to sell a customer insurance, agree to pay it, make a mistake and pay the wrong customer and then refuse to pay the righful claim. I would not recommend UPS for any shipments.

W 47th St. location...A young gentleman named Ky was so helpful, he went above and beyond the call…read moreof duty. I'm 62 year old actor in NYC rehearsing a play and not really that knowledgable with printing script changes in public facilities away from my own home office. This bright young man kindly expained with the patience of Job, then actually took the time to personally print my pages. Kinkos/Fed Ex is certainly lucky to have a true team member like Ky. Bravo Ky!

They close at the 10pm. We walked in at 9:30pm to get two signs made, each taking no more than 10…read moreminutes. Clifford decides we wants to be lazy and not make them for us. "Yeah we already shut everything down. I can't do them. You have to come back tomorrow." ALL products & services need to be available until 10:00pm. Do t start counting your drawer at 9:30 & call it a day. Why is he there? Worst customer service ever.

There is a new employee there named Michael who is extremely rude. When I arrived, he stared at me…read more as I stood at the desk and when I asked what he needed from me to get started, he said "your ID, lady. It's common sense." He then muttered a very rude word referring to a female dog under his breath. This employee screwed up my previous order and sent it with the wrong shipping label last time. I used to use this location a lot, but Since Michael has been there, I now use the UPS across the street.

Coming from San Francisco who works with a FedEx Kinkos team regularly, I want to say that San…read moreFrancisco the team is 10 times better. Isaiah was great. He has great customer service and I really felt he was trying so hard to make sure I got my prints right. When it came to the other employees such as Luis, Francis and Marisol; they seem to me a bit clueless on how to handle customer service properly. I spoke with Marisol first over the phone about what I am doing, but when it came to the actual work I felt she did a little bit of it and then just passed it along to someone else. Luis I felt he just didn't really care and didn't have a lot of empathy on what I was happening. Francis just needs to work on her communication. It's not good. She doesn't understand what I was doing. Isaiah at the end, he went above and beyond for me.

Came in here June 5th to quickly print around 8:15 AM EST…read more The location is in de construction that day, but the office itself is great. Plenty of print and go stations, cutting machines, very spacious. The service is why I deduct 3 stars. Reading the previous review a it seems some people are good, some... not acceptable given the specific scenario below: Note: Everybody is usually rushed for something in this busy area. Appreciate the demand FedEx I came in with "I understand you're busy please take your time The front desk lady: - I said thank you and no response - said thank you again after a second task and was told "your welcome" without looking me in a face Very disrespectful. The front desk lady and I'm not going to call out her name I like FedEx Did not understand what I wanted, and immediately had a rude tone when it was miscommunication. *"If it's just print right behind you" - stern face Then turns around as if the convo is closed and shut by her. Two others felt the same way in the shop. TLDR: Great location, service not good for my experience. Maybe she had a bad day, trying to be fair here. 2/5

Review from 2025: Absurdity of the service staff continues…read more Jose, assistant branch manager, refused to accept a package in plastic bag claiming it's not a shipping bag. After questioning what defines a shipping bag, he couldn't articulate it for 5 minutes. Furthermore, he said he will have to spend $3.25 buying their plastic bag that have a place to put a label on. I had attached the label to my existing package that cannot be removed. In the same breath, he helped another customer shipping luggage without a label (just a tag). Lastly, I asked if I could use one of the freely available bags in store, he said no. The level of training of store manager is abysmal at best. Review from 2023: Eddie, Store Manager, experiences difficulty in communicating effectively, clearly and succinctly. I walked away feeling confused and frustrated for lack of care. Reference to some other company under FedEx left me thinking FedEx is disorganized.

This is a really late post! But none the less it is well deserved. Our company planned and hosted…read morean event in October '25 in NYC (hence the hat and coat). Our company is located in McKinney, TX. We shipped many large and small boxes ahead to this location and we also had several last minute printing needs. Eddie, who had just been promoted and his team were top notch! He was patient, knowledgeable, kind and was training a new employee while assisting us on a couple of visits. He helped us get our packages loaded. He provided exactly what we requested on some involved print job offering suggestions and direction. Congratulations Eddie, we hope you are enjoying your new role! Thanks for all the help and we hope to see you again.

I went there yesterday to send two small packages, and the clerk (Tammy) was *terrific*. Not only…read morewas she very efficient, but - since there was no one else in line - we had time for a conversation and she had a great sense of humor. I'd never before been to this location, but it's really convenient and it's fairly large. All of the other personnel seemed friendly, too.

Thanks so much to Melissa and the team for being great communicators and getting the job done!…read morePlaced the order on the app and picked it up as I was leaving the office.

The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.

Amazing notary, there on weekdays from 9-11. He was very nice, patient, and helped me on forms I…read morewasn't too sure about. He was also entertained my senile grandfather.

clean inside and super convenient location. Service was excellent…read more Just let other customers to know the stationary is very expensive! Unless you're rich and don't care over price. One large envelope cost $3....something. lol there's a CVS around corner.... Go and get anything you want!! before you spend $100 for the stationary.