I used to go directly to the hub and drop off packages so as to eliminate extra handling; had to go to a franchisee and pay more. Leave it to corporate puppets to rid something that worked well; I'll be using FedEx for future shipping services read more

I will NEVER ship UPS AGAIN!!!! I mailed a letter 2nd day AIR. Thinking that would be safe, boy what a joke. Their system does not even alert them when there's a pkg lost for a week. I had to bring the lost package to their attention ‍ Then, their ohhh yep it's lost. Commerce City facility needs a revamp. Lesson learned is use FedEx or walk it there yourself. My car title and passport lost and impacting travel and sale. read more

I ship my original artwork throughout the country. In the past, if the insurance value was over $1K you had to take it to the central UPS service counter in Denver. I packed to ship a piece of work with an insurance value of $500. I've always taken those to a UPS Store with no problem. This time, as I created the UPS label the bot told me I would have to take the two sets of insurance papers to the main location for signatures or schedule a pickup so the driver could sign. I live in a secure condo building so it's often difficult to schedule a pickup (which can cost up to $6.80), so I chose to drive to the main customer service center in Commerce City, which is about 6 miles away. When I got there I discovered it had been closed for good. It was an empty building with a bunch of UPS long haul trucks parked. I didn't want to pay for the pickup so I decided I'd just look for a UPS truck as I ran the rest of my errands. I finally spotted one as I was driving down my street to come home. The driver parked in front of my building to deliver a package across the street and I had him sign the papers and take my package. The driver was wonderful and gave me a tip as to how to locate a driver next time this happens. So, I'm really upset about all of this. They're making it much harder for their customers - first by lowering the insurance amount that requires a signature from $1K to $500. Then by removing the facility where the higher value items can be processed by customers - this leaves us without any real customer service on the ground. I don't know if they want to force everyone to schedule pickups and put more money in their pockets or what they're doing, but I may start researching other carriers. read more

UPS customer service is at an all time low. Trying to speak to someone other than an automated program is almost impossible without a 30 - 60 minute wait. Commerce City service center is a real joke... If I have the option, I will never use their services again! USPS is a much better deal for the money and you can actually talk to someone. I've had very good luck with the privately run UPS Stores, but corporate are a bunch of screw ups! Hey UPS, take a class in customer service and build relationships, shareholders aren't everything... read more

U PO S That's what the company should've been named. Three times you say you can't find my address, but I watched you drive through my apartment complex twice. I was called by the regional manager Sharon and told my package would be delivered today. She verified my address and apartment number. She told me she personally spoke to the delivery driver and verified my address with him. Then I watched the delivery driver drive through my apartment complex and past the leasing office as I was in the gym, so I walked out to get my package and to my surprise he didn't stop and drove out of the apartment complex and down the road like he did on Saturday. Today is Monday. I hope the delivery driver is fired tomorrow. U POS read more

I've been to this location yesterday 2 times to pick a package. The workers had told me that. This package has not yet been scanned, and they have no way to track this package. It is somewhere in the warehouse. When I called this facility prior to me going there, they had informed me, the package is at the facility and I am welcome to come pick it up. Today will call again and will be my 3rd time going there in a hope to get my package. I had to cancel my flight on 28th to get this package. Iam flying out on 30th of August again. & need my package before hand. Customer service at this location are beyond awful no help whatsoever. read more

I wish I remembered the guy that helped me package up my auto parts that had to go to Australia. Me being clueless about shipping didn't even have tape. This guy got me boxes, dunnage.and helped me tape everything up. For free. The Fedex on 40th avenue refused to help me. This guy was the opposite.Great customer service! FedEx lost a 2300.00$ sale read more

I had missed a scheduled deliver for something very important that I needed that day. I had spoke on the phone with costumer service reps while let me know that I can only get this package the next business day which was Monday, and I would have to wait the whole weekend. I went to the office hoping that we could make it work. Rondalin went above and beyond to make sure that we were informed, heard, and did her very best to make sure we could get our packages. She worked with the team and the center as well as reached out to the delivery driver to locate our package. All in all Rondalin gave us the best customer service in the moment of stress and helped us retrieve our package in a timely manner! Her whole team is the very best! read more

Easy fast and friendly! They are very polite and even offer printing your shipping label.

Have a package sitting at Commerce city UPS hub since a Monday while I wait 70 miles south with no scheduled delivery date, freaking losers!

Wow! Maria was super helpful in helping me get my package delivered to me same day. I ordered express shipping and paid an extra $50. My driver didn't deliver it at my door and re delivery Was scheduled for tomorrow which I could not afford to do with my flight.. She contacted The driver directly and was able to have me meet him at an access point. TOTAL LIFE SAVER. This location truly has their customer service on point read more

I have had several incidents where an expensive package goes through UPS in the Commerce City facility and the package is scanned in and then is lost there never to be located. It is impossible to get ahold of customer service and locate the items. It seems they have employees stealing merchandise and they don't appear to be doing anything about this. In my most recent incident I opened a case with UPS and they closed it because I didn't provide the serial number for an item I haven't received (that they lost). I called back and reopened the case and got very little communication from them. Luckily I had purchased package insurance through a third party because their support made zero attempt to be helpful or cover the item. Super corrupt and unprofessional. read more

unbelievably impossible websites in order to just find out how to get a package delivered elsewhere. The delivery person says that he tried to deliver it yesterday, and we weren't here. Which is correct. But today, I purposely stayed home the entire day for this delivery, and the delivery person says that he or she attempted the delivery at 4:35PM when I was here and waiting. What a fabrication........... And now I want to talk to anyone about this and there is no way to call them. Imagine that ups doesn't stay open for these types of problems into the evening. read more

I have a package that's been sitting here for the last 12 days apparently. Going by the reviews here it doesn't seem like they have anything together. Enjoy all the lost packages that you can't keep track of! read more

This is a sorry excuse for UPS. My package was supposed to be delivered today but because of their crap now I have to wait until Monday. This puts my project back 3 days costing me thousands of dollars. What a piece of shit manager they must have/ read more

I do NOT recommend holding a package for pickup at this UPS location. When I picked up my package at the facility, I noticed that the shipping box was clearly tampered with and immediately opened it only to discover that my Brand New Apple Watch Series 7 was stolen while it was being held at the Customer Counter. The UPS workers were unable to assist and suggested that I file a claim through Apple. read more

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Terrible terrible terrible. UPS as a whole is awful. They lost a package of paychecks for my employees and the supervisor Barb, refuses to have anyone look in the warehouse. For a package that was meant to be delivered a day prior. Learn some customer service and hospitality you wretched witch!!! read more

I received a package at my door which is not mine. UPS is impossible to communicate with in regards to this issue. I have written and called and cant get a response. I feel bad for the person who is supposed to receive this package. UPS could care less about their customers read more

Our daughter took the SAT Test and the High School sent the answers to the College Board via UPS. The UPS driver picked up the package and it was lost in Commerce City and never scanned. Tried filing a lost claim and UPS made it impossible because they claim the package was never received by UPS. Well the shipper spoke to the UPS driver and he picked it up however the facility in Commerce City Lost the package and this is not uncommon. Do yourself a favor and avoid this place. read more

I've had to visit this UPS center a few times and it's not a trip I look forward to making. Wine clubs require an adult signature/ID upon delivery. But if you're not home and can't get UPS to reschedule the delivery for a time that you will be home, they store your wine at their service center. And you have to drive to a random warehouse in Commerce City to get it. Womp womp. Walking inside, it's like an post-apocalyptic war zone. It's depressing to say the least. The only saving grace is the ladies behind the counter, who are sassy and do their best to help. Once you show them your tracking number and ID, they page someone to go search for your box(es). Fingers crossed that they find whatever you came to pick up. There was a man ahead of me in line who'd been waiting significantly longer... a UPS person came out and told him they couldn't find his package. Ouch! Luckily after about a 10 minute wait, my box o' wine came out. So I did leave with what I intended to take home. It's just a sad, sad place that I don't wish upon anyone, holidays or otherwise. read more

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I drop off here every other day. Carts available for heavy items. Great service, easy in and out.

Absolute trash. They told me that all packages going to my apartment are redirected to a Fetch hub. This was odd, considering that this same package had an attempted delivery 3 days ago at my front door (signature required). The UPS driver messed up and didn't bring it to my house. And the absolutely awful woman on the phone said nothing other than "we were told to always bring packages to Fetch." This must have gone into effect last night (it didn't). Now our $1,000 Nikon is MIA. Very incompetent. 0/10. Will be following up. Likely just heading to this location in the morning. read more

I was supposed to have a package delivered today signature required. My wife is working from home doorbell never rang they just left the sorry we missed you. Called before 3 PM told to wait for call from here even though there is a ups location over 10 miles closer to me. Never received call. I called around 6 since they close at 7:30 I was told I had to wait for them to call and they could not contact the office again. Needless to say they never called now I have to wait until after work on Monday to get package. Next time package is being shipped to me will make a point of requesting a different shipper. I have UPS my choice this delivery did not and still does not show up. read more

Ugh. I absolutely hate this place. Given the fact that I missed the package 3 times but I had to drive 45 mins out of my way to get it. There really is not great system of retrieving packages here and it sucks to wait in this sketchy facility for who knows how long. For me, anywhere from 30 mins to almost an hour the few times I did have to go here. My solution. Ship FexEx (my closest pick location was in Littleton, quick and easy) or get USPS. I refuse to get anything through UPS anymore. read more

Once again UPS has delivered an electronic unit by leaving it 100 feet from the house, leaning up against a tree, on a rural mountain road. Last year they left white boxes clearly marked DO NOT FREEZE MEDICAL 100' from the house in snow drifts in the same spot. I took those complaints all the way to corporate and as each lie about where things were delivered was proven wrong...they said they left it at a gate when there is no gate...they lied in lock step. Now it is starting up again. read more

The U.S. Post Office is headin' south fast. UPS is worth dead rats' jellied afterbirth, and I'm thinking that maybe FedEx is going to rule the delivery world since they seem to get 3 or more star ratings. Makes we wanna buy a delivery bike and switch careers. Got a notice that my UPS wine order delivery was at their main warehouse. This frequently happens because they don't/can't leave alcohol shipments outside your door, and I'm always at work when they try to deliver. So I took myself down to their main Denver warehouse at 51st and Ivy the other week. You know that warehouse? It's the one that's still apparently sitting on 50,000 undelivered Christmas packages that were guaranteed for delivery by Dec. 25th . . . it now being the day after Christmas. I went in to the customer service building. It's inexplicably a 1/4 mile or so removed from the warehouse storage area, itself. That means that whenever anyone comes in to pick up a package they most likely have to send a driver back and forth to the actual non-fake warehouse, thus wasting another 10+ minutes of your day for EVERY delivery picked up out there. Mine? It took them 40, not 15, minutes to get it. And 2 people who came in after me got their packages before I did. So what do I think about UPS ? I now get what the "U" "P" stand for. read more

In the past 5 years, I've had maybe 5 out of 300 packages delivered properly. For the first two years since moving here, all of my packages were marked as delivered, but nowhere to be found. Some would show up at the bottom of my driveway the following Monday. Not kidding. After that, some packages were dumped in a ditch near my house, some were nowhere to be found, some were left on a row of mailboxes a 5 minute walk from my house. They were sometimes marked as "front door" but were in a ditch. Sometimes in the woods marked as "UPS box." Sometimes at the bottom of the driveway marked as "other." After at least 20 calls and 50 emails, hoops I jumped through to get through, at least 10 times of assuring calls, and a visit from a manager that assured me that my packages will be delivered as requested, ZERO were properly delivered. That is the most pathetic non-service I've ever encountered. I literally can't comprehend the incompetence. At this point, I feel like I should be paid for the work I did for them. It's like something out of a Shirley Jackson story. read more

I have a package being delivered from out of state. 3 times they tried delivering it and told me to update address. I did and all the 3 times they said it was good but then never delivered. Ups trucks ends up at my apartments but never at my door. How can the address be wrong yet the driver ends up at the correct address? I asked if I can pick up instead and they want to charge me to pick up a package that we already paid for delivery. All they do is steal your money and yet not do their job. read more

I had a hard time getting a straight answer out of the CSR over the phone. They won't connect you directly to the location, so you have to take their word for it. I finally got a person, who looked into my packages. She confirmed that they were intact at the customer service center on Ivy. I left work early, to try and beat the traffic, and made it there around 4:15 pm. There were a couple people milling about, but a UPS worker, from across the room, said, "how can I help you?" I was getting my license out, as the sign said, "please have your ID & tracking number ready" I got my license out, told her my packages were on hold. She asked me the name on the package, looked it up and said, I see it, I'll be right back. Within 3 minutes, I had both my packages. I signed and was out the door. There was another person who was having trouble. She did not have the correct tracking number. I was pleasantly surprised when the other CSR gave them the direct number. I asked if I could have it too! She looked at me and smiled, then said, "awe honey, you've got your packages!" I was ready for them to help me, I had all the correct information and was able to provide the needed documentation for my packages. I don't understand the bad reviews. read more

Perfect service , friendly staff I love the service I get when I use this location: the staff is always smiling; helpful and polite! I use this location for all my work related shipments and they are always accommodating read more

Sister ordered something from Amazon, next day air, supposed to be delivered on Friday, received notification that package was undeliverable to location, turns out it was scanned incorrectly, was given option of driving to Commerce City to pick-up as she was flying back to California on Saturday, I don't drive, so it ended up being delivered Monday, I now have to walk to the Post office to send it to California since I have zero trust in UPS to deliver properly, so now I'm paying for their screw up. Be careful who you use so you don't end up like me, I will never use them after this read more

What's going on @ UPS? Clearly upper management or corporate hierarchy need to intervene with getting their customer's packages on said date. So many reviews regurgitate the UPS "out for delivery" experience yet no one came to their door while they were at home (I too have this problem). I'm honestly just amazed that there is this problem local to a huge metropolitan, like Denver. Also, the website ups my choice has a very poor do it yourself infrastructure. Especially when customer service is no help getting you your package. read more

My least favorite mail service is UPS. I have a business and a personal account UPS keeps messing up delivery on. Don't say I'm getting something and that it's on a truck today for me to get it and then not deliver it. Let alone do this for multiple days with multiple packages. I haven't had many personal packages come from UPS before and I'm glad. What a waste of email to show me to track my order live. It was across the street at least three times. Let's just not talk about the work account probs. That could go for a bit. read more

As you can see from other reviews, this place is the worst, and it literally is. They "claim" to have come by my place of business TWICE for a delivery and we weren't there, except we absolutely were. Then the tracking shows they're going to send the item back to the vendor we ordered from. When I called the UPS customer service (which is the opposite of what they provide) they were absolutely no help and said I needed to call the vendor - except the vendor isn't the lying, lazy POS, it's you UPS. Obviously these reviews mean nothing to them as nothing ever gets resolved here, but I feel better venting about it. read more

Package arrived early on the 21st to this station and says they won't deliver it until the 27th when it was supposed to be delivered on the 22nd. What are they doing??? Worse experience ever. Sent several packages on the same date to other locations that made it to their locations on time. Tried to talk to them in person and they continually lied to me until I showed them I knew what I was talking about and then said, "well sorry." UPS needs to fix this station.... Shame on them... Especially during the holidays. Way to ruin this holiday for so many people especially when they shipped their packages when in the dates they say too. read more

Still waiting for my modem via UPS. I've been home the last 3 days, but received notice that delivery was attempted and failed. After 3 so-called attempts, they're sending it back. I'll bet The delivery person never made it to my apartment door. This experience warrants only one star-- pretty generous. Q Where do they get their drivers? read more

My package was stolen from the ups hub in commerce city Colorado. This was not an honest mistake. There was confusion with the delivery address. Either the driver or someone at the hub took that confusion as an opportunity to steal. My package was rerouted from Colorado to Texas without my requesting so, on top of that when ask where in texas the package was supposedly sent to the information couldn't be divulged to me. If this is you delay after delay, know one can tell you where your package is, it has been rerouted to another state without your knowledge, supposedly rerouted back to correct address lied to about where your package is located it was probably stolen. Don't let go call them and call them and call them. read more

Maybe my problem is with the company who shipped my item to me for having an incomplete address. But when you live in a high rise and you see a UPS sticky that says "package undeliverable, no apartment #" on your door... you can't help but tilt your head to the side and think... "but, but... you clearly found my apartment despite the address not having the apartment #, so why didn't you leave the package?" Then when you call and ask them to resend but UPS can't update the address b/c of some option the sender has when they ship it to you, so you are told you have to come pick it up. OOKKKKK. I will trek out to commerce city to come get my package. When I get there, I have to wait b/c the package is in the warehouse instead of the package pick up area. WHY? You knew you couldn't re-deliver and that I was coming to pick it up. The waiting area is dirty. Someone PLEASE mop those floors and clean those chairs. Two stars instead of three, because DHL is even worse. UPS - please raise your game. Please don't make me think you're twice as good as DHL based on the fact that you can actually find my building. read more

This place is a disorganized joke. They said my package is ready but they have to send runners to go get it and find BS. I always try and use fed ex for this reason. Over two hours to wait for a fricken package that they said was ready for pick up. read more

I would give zero stars if I could. No sense of urgency with these inept people. I was waiting for nearly 30 minutes in this confusing line system and when it was my turn, the worker had the nerve to tell me that she was going to help this other woman who arrived after me because "she was already here and then came back." Are you kidding me? Whatever happened to first come, first serve? Not first come, then leave and get served first? This place is a joke. read more