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    UPS Freight

    1.3 (20 reviews)

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    8 years ago

    Aroundabouts with wrong delivery of address were restricted won't correct the diverting shipment to the correct address.

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    Ask the Community - UPS Freight

    I have a package that has arrived at Commerce City, CO. Today is saturday. It is scheduled for delivery on Wednesday. Can I drive to the freight office to pick the package up on Monday when they open for business?

    Depending on what it is.....In some cases the folks at UPS will do everything to make pick up easy for you. If you call this number maybe someone can help you today. 1-866-694-2179

    Don’t See Your Question? Ask Away!

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    UPS Customer Counter - UPS delivery of a package marked Fragile

    UPS Customer Counter

    (202 reviews)

    I will NEVER ship UPS AGAIN!!!! I mailed a letter 2nd day AIR. Thinking that would be safe, boy…read morewhat a joke. Their system does not even alert them when there's a pkg lost for a week. I had to bring the lost package to their attention ‍ Then, their ohhh yep it's lost. Commerce City facility needs a revamp. Lesson learned is use FedEx or walk it there yourself. My car title and passport lost and impacting travel and sale.

    I ship my original artwork throughout the country. In the past, if the insurance value was over…read more$1K you had to take it to the central UPS service counter in Denver. I packed to ship a piece of work with an insurance value of $500. I've always taken those to a UPS Store with no problem. This time, as I created the UPS label the bot told me I would have to take the two sets of insurance papers to the main location for signatures or schedule a pickup so the driver could sign. I live in a secure condo building so it's often difficult to schedule a pickup (which can cost up to $6.80), so I chose to drive to the main customer service center in Commerce City, which is about 6 miles away. When I got there I discovered it had been closed for good. It was an empty building with a bunch of UPS long haul trucks parked. I didn't want to pay for the pickup so I decided I'd just look for a UPS truck as I ran the rest of my errands. I finally spotted one as I was driving down my street to come home. The driver parked in front of my building to deliver a package across the street and I had him sign the papers and take my package. The driver was wonderful and gave me a tip as to how to locate a driver next time this happens. So, I'm really upset about all of this. They're making it much harder for their customers - first by lowering the insurance amount that requires a signature from $1K to $500. Then by removing the facility where the higher value items can be processed by customers - this leaves us without any real customer service on the ground. I don't know if they want to force everyone to schedule pickups and put more money in their pockets or what they're doing, but I may start researching other carriers.

    UPS Freight - shipping_centers - Updated May 2026

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