I asked for a clerk to help me because I didn't have my glasses and the form was small light type. Unbeknowst to me the form was filled out incorrectly. The parcel was time sensitive so I paid for over night service, but In the end the parcel came to me 3 days latter. Their record show it was delivered within two days. They have given me the run around for six months and the regional manager even mocked me. Not impressed. read more

Unreliable. I had a package coming g from UK. They paid extra to get it delivered in two days. I saw it was coming,stayed home and left outside lights in for delivery... package never showed. The system says it is as delivered to my front door - while I was home. But nothing. And nobody at the office seems to care. If you have an important delivery - use someone else. read more

UPS delivery services are - the worst your money could be paid for. They SUCK! All the locations but especially the Burnaby South: 1) I didn't even get a notice card that my parcel has arrived. 2) When I check my email, using my tracking number - it says my parcel will be held at the UPS branch till June 5th. I went to pick up my parcel on June 4th, but they say they've sent it back that day. 3) I asked why ...they gave me a stupid answer - "Oh..because the trucks come to pick up on Monday." 4) They brushed me off to call the 1-800 office 5) I called 1-800, but 1-800 said the parcel is still sitting at the branch. DAMN this company. I curse that it will go bankrupt ASAP. I WASN'T GOING TO GIVE 1 STAR - I hope they'd have this poop emoji I would give one million of that! read more

I kept tracking my package and no update for 3 days even I knew it is in Richmond. So I called. They told me that they won't be able to access my building. Ok, they also told me that the driver do not have a phone to call me. So no doubt, I was assigned to pick up near airport. As other people, I took skytrain and walked more than an hour and going this place some one already post a pic. I was also been charged for Broke fee for the custom. This is NOT the duty. I am so disappointed. No more UPS. read more

it was kinda ass ngl and it was bad and not good and it sucked and i didnt like it and package was ripped up in shreads

Ive been on a wild goose chase for a package for a week now. contacting ups through phone calls is impossible. they refused to deliver the package to my university and then when I contacted them over the phone for the second time the manager at the local ups assured me that they could diver it. guess what they couldn't and then when I tried to go to the wear house where I was told I could pick it up they had the most ridiculous hours. I returned to the warhorse in the hours they should have been open and there was literally nobody there. I went to the ups store and they couldn't give me a phone number of the manager at the wear house or provide me with any other assistance. At one point I asked them to ship it to my friends house within a five minute drive from the warehouse and they tried to charge me a $10. if I have the choice I will never ship through UPS again read more

I don't usually order with ups just because I know how terrible they are. Unfortunately I had no other choice when ordering a $300 purchase for the delivery man to leave it at my front door without any notice. I live on a pretty busy road and If it wasn't for my dog noticing someone at the front door I wouldn't of checked till the morning, if it was still there. Terrible costumer service! read more

Hi Guys, Horrible Horrible Horrible company. The actually closed for Christmas without telling anyone before they paid the money for their package to be delivered, and when I called to inquire where my package was, they kept blaming customs. I only knew they had closed for 3 days because when I tried to call them on the phone, their voicemail message said they were closed until December 28. The package was coming from Illinois, US and took a week to get here because of the closure - no reduction in the shipping fee, though. But the audacity of them to blame customs. Customs have no interest in stalling deliveries for people, once they pass the security checks. Also, they charged me not only the shipping fee, but a brokerage fee of $54 on top of what the shipping and tax was. If they have outsourced their broker work, it's up to them to pay the extra fees. They are an unbelievable company. I personally will never be using UPS anywhere in the world to send packages again, if they can let a unit like this operate under their banner. I will continue to fight with them over the broker fee stupidity, as this isn't charged by anyone else (had a similar package from the US delivered last week through USPS and Snail Mail and was only charged the shipping and tax (their claim that a broker has to "carry out a number of things on behalf the importer" is void, given all the other shipping companies and Canada Post to this). Am contacting all my friends, relatives and US Vendors to advise them never to use UPS when they are sending stuff to Canada. Useless customer service, overcharging, arrogance, unwillingness to deal with complaints, and strangling the customer for every penny they can get. If you don't pay, they don't give you the package. Atrocious , atrocious, atrocious. Never thought I would say it, but Snail Mail (provided you have a tracking number) is better. I will use it from now on. read more

Twice in the past month UPS has lost an envelope shipment to me from Amazon. As a Prime member I get free 2 day shipping. On each order after 6 business days have elapsed I called UPS. On both occasions they lost the shipments. On their website it showed both arrived in destination and in transit...then nothing! Amazon refunded both shipments. Do NOT entrust your shipping to UPS Canada. read more

I had a terrible experience with UPS. once my package was delivered to a neighbour and he gave it to me days later, and another time my package was just LOST!! well my emails and calls were replied and they told me I'll receive my purchased stuff later. which took ages. now it's one month after I ordered and NOTHING! read more

How do these guys stay in business? Perhaps a better question is why do large busineses like Wayfair.ca use them? This is the SECOND time this has happened to me. I stayed home all day on Friday since my tracking number said my parcel was on the truck and would be delivered that day. At 7:30 pm, I phoned UPS customer service asking where my parcel was. They said it was on the delivery truck and the driver was probably working late. At 10:00 pm the tracking info said my package would be delivered Monday. I guess I will have to stay home all day Monday to get my package...............maybe. If you use Wayfair or Amazon, you should check their delivery options. If it's UPS, DON'T order from them! read more

The most painful and infuriating customer experience imaginable, at every stage of the process: 1. Delivery guy: calls inter phone, gets told that nobody is home, hangs up the phone mid sentence when asked a question. 2. Phone support: shockingly incapable phone operator (took way over 5min to just write down an address, simply mind blowing). Requested payment of $6.30 for a change of address (could be a policy, but what a dumb one when you can do the same online for free) 3. Website: change of address completed last night, only to find out that the request got cancelled this morning, and my delivery delayed, again. read more

Garbage service, lazy freakin drivers, no customer service skills. All the big chains should stop using them to deliver packages as they can't do their simple job! On numerous occasions, they screw up or don't leave a note or attempt to find my buzz code at my building. Another time they delivered my item to the wrong pickup store and never notified me. How bad can you get at your job? Another occasions, their website would show that the item is out for delivery but really it's not!t I would rate you 0.5 star if I could! read more

Was waiting all day quietly. Open the door to see the "Sorry we missed you..." note. As already mentioned here the delivery persons aren't doing their job, not ringing, just leaving notes. UPS please step up, lay off those guys and find new ones that are a minimum ethical. I'll go to this crazy far away location tonight to get my stuff as they absolutely want to reschedule a delivery... I hope Amazon to buy UPS and put a better service. read more

The worst delivery system ever. I got called at work & the delivery guy would not leave it at a Vancouver store because I have to pay something. Then he said I should pick it up in Richmond & I don't have a car! Then he was like I guess u don't want your package if u dont want to pay over the phone with a credit card. What a jerk! Will never order from a business who uses UPS. read more

Impossible to contact them. They intentionally make it impossible. The number listed here on Yelp is bogus, so don't bother. Their hours are ridiculous for anyone that has a JOB and works. I hate this company. ARGH! read more

Oh my god, I'm being nice when I say UPS is run by a troop of dim-witted, resentful toddlers. Seriously, if you need to send something, do the world a favour and not use UPS. I live in an apartment, and for the past 4 years, there has not been a single time that I've received my package from UPS, without ending up in this god forsaken place. Every time I get a notice that delivery couldn't be completed cause address is incomplete or receiver is not in the directory. The address is never incomplete and my name, never different from the name on the package, is, and always has been, in the intercom. I started including the buzzer number in the address and even leaving notes for the driver. Yet, somehow, the driver is so consistently incompetent that he/she can't bother to even turn on the intercom or read the blatantly obvious note that's plastered beside it. So, without even attempting delivery, they leave without a notice. How on earth do you deliver packages for a living when you can't even figure out a standard apartment address? I never have problems other delivery services. And for some reason the driver takes my package back to this hellhole, 2 hour away, instead of the UPS store 5 min away. And the worst part is they have the audacity to charge you to reroute the package to closer location. For the greater good, don't use UPS. read more

Everyone was pleasant at UPS (yes "everyone", I had to call 3 times this morning) but the whole experience was very frustrating. UPS left me a message earlier to query a postal code error on a package to be shipped to me. The tracking number provided was very quickly garbled and, after listening to it several times, I was able to write it down. Or so I thought! When I called UPS they said the tracking number was incorrect (needs 18 digits and I only heard 17) and that a tracking number was the ONLY way to trace a package. A name, phone number (where THEY called US!), address and postal code - the right one or the wrong one - were not enough information to find something in their system. How ridiculous! Not to mention that one of the people I spoke with "put me through to a supervisor" which left me on hold listening to ringing phone for over 5 minutes.... In the end I found a valid tracking number myself on the UPS website, with multiple guesses at what the caller might have said, and one of them turned out to be correct :) But with no help at all from UPS... read more

If I could give zero stars I would have. The most stupidest people to ever deal with between UPS' third world call centre (Guatemala) to the morons who work at the Ferguson Road (Richmond, BC) location nobody knows what is going on and the tracking is never updated. After speaking with the third world rep on the phone, I went down to the Ferguson Rd (Richmond, BC) location to pick u my package that was supposed to be delivered that day and it was extremely important to receive by Jan 6th or it would be of no use. "Ginny/Jenny" told me that it was not there, I told her the call centre said it was and where was it? She said on a truck out back -1st stupid answer, I asked her to go and get it and she said that she couldn't. I asked her to speak to a manager, she replied that they were out delivering packages and that my package will arrive tomorrow (Jan 6th) between 8am & 10am as I paid for express shipping. I called the customer service line on Jan 6 after 11am and was met with rude, condescending excuses and they cannot contact Canada to figure out where my package is, they kept referring my back to the supplier. I told them that the supplier fulfilled their obligation as it shipped and that this is a UPS issue as my package is in UPS' possession and therefore it is UPS' liability. I asked to speak to a manager and waited on hold for 30mins and no one picked up. I will never get a delivery from UPS again or order online if they are delivering. Dominic Porporino stop trying to cut costs and bring back customer care to Canada, because sooner or later UPS will not have a Canadian clientele due to the last of communication and unsatisfactory business practices. 1pm (PST) and still waiting for my package. I might make them deliver it multiple times for my inconvenience. read more

If you don't have a car I say cancle your order... This place might as well be in the moon and there's no chance of walking it as you will be walking on the highway with no paths to keep you safe. The staff are rude but they want to get everyone seen as quickly as possible.... I'm never using this company again for as long as I live read more

Horrible customer service and their brokerage fees are legalized extortion.

Never for once I got delivery on time with UPS. How do they even stay in business. Now I am not buying anything online from vendors that use these guys. read more

Today is a Friday. I called their number (1(800)742-5877 to arranged a residential parcel pick-up in Montreal. I gave the agent all the shipping information and the agent told me that she had created my profile and if I would like want to proceed, all I needed to do is to call them back before 5pm (the cut of time) to confirm. When I called them back before 5pm and provided my phone number as reference, their other agent told me that there was no shipping profile existed in the system. He tried to recreate a profile for me and he did it very slowly. Because of the delay, the 5pm cut off time of home pick up passed and I was told that I am no one would come to my home to pick up my parcels. I asked to speak to the manager. A woman called herself Christina came onto the line talking to me. She first doubt that the incident that I told her was true and I told her she could listen to the previous calls and tracked my conversation with the agents. I was shocked when she could not because the calls were "Only Randomly Recorded" (no wonder their agents do not care or can be rude to customers) I explained to her these parcels had to be picked up by today as I am moving away from the province for good. She asked me to get a taxi and drop off the parcels at one of their store and I will have to cover the taxi expense myself. I told her if your agent had properly created my profile, my parcels would have been picked up already and no extra fees will incur. I questioned her why a customer should pay for your agent's mistake and she told me: "It Is Our Company's Policy!". I could not believe what I heard so asked her to clarify: "Are you saying it is your UPS's policy to have customers' to pay when your agents made mistakes??" and she gave me a loud and clear response - "YES". I was speechless. I was very frustrated and then requested to speak to her manager. Christina first tried to convince me that she was already a manager and was very uneasy when I asked to speak to her supervisors. She also refused to give me her supervisor's name (again, she said it was the company's policy) and promised me several times that her supervisor would contact me back by the end of the day. The fact is, until the closing time of their office, no one from the UPS contacted me. For a customer support centre that only randomly record incoming calls, it is not hard to understand why their agents and even supervisors did not care to be rude and served customers halfheartedly. What makes UPS "stands out" from other logistic companies is really its famous policy (as stated by the supervisor) that "When UPS makes a mistake, a customer should just pay for it!". This company is so horrible. I'll stay away from it at all cost!!!!! read more

Terrible service, the girl named KIM is so terrible. I ask her question and she just ignore it. She didn't bother to say anything, and pretend she heard nothing. It feels like she knows nothing about her job at all! read more

Well I just got a notice from Canada post that ups had made a delivery attempt and I wasn't in the directory. The notice I get says that they're sending it back today. That's funny since the other two packages I had delivered this week from ups seemed to have no problem finding me. Even when they hung up after two rings and drove off they still left a delivery notice. I call ups and they tell me that there is nothing they can do. The tracking number they issued said that the package was still in the Richmond store but they couldn't stop the delivery. Seems like now they're putting more effort into making sure I don't get my package. If you don't want to drive to my house and ring my buzzer fine. Just let me know that the package is at the warehouse and I'll come pick it up like I've done with most other deliveries from you. read more

Deserves "zero" stars. My so-called guaranteed delivery for April 8th is still "out for delivery". After talking with the driver and arranging to meet, he failed to call or show up. Now I have to go to Richmond to pick up. Postal service would have been faster. Why is this location so inefficient and poorly run? I will exhaust all other options before I use UPS again. read more

Horrible wait time, no customer service, no direction or communication on wait times. I have been here a few times and always the same. Come on guys, let's get better at customers picking up packages at the airport. read more

I paid for delivery. DELIVER MY PACKAGES UPS I have my apartment buzzer in capitol letters in my address on my packages. I am also listed in the directory. The last 7 (SEVEN!) packages I've had delivered from UPS, the driver just sticks a notice on the door. Even though I am home! Does not even attempt to call my apartment. And there is no re-delivery attempts. Just goes straight to the UPS store for pick up. If I wanted to get in my car and pay for parking, I would not have ordered online. I have recently cancelled a monthly membership because UPS was not delivering to my apartment. They have caused another business to lose a customer. read more

Hello Yelp People: So UPS is probably the worse Courier company I have ever had the misfortune of dealing with. I've laughed at the fake information put in the notes ("she's not in her building directory, we contacted her, she corrected the address..." REALLY!), I've spoken to 7 UPS reps in 24 hours, I've had one of them hang up on me since he couldn't help and I said the word BS, I was guaranteed delivery yesterday and stayed up until 11 pm since I was told they could deliver up until that time, I was told I could change my address to another so that they could guarantee delivery between specific hours (so I changed to my work address), then I get a call this morning telling me that they can't find my parcel so they can't guarantee delivery and it may show up at my home or get taken to another location. What I did today is I contacted the company I purchased from and gave them an earful. They should have done all this leg work... I asked them to reconsider using UPS from now. They are truly NOT a good company ... Oh and the most hilarious part is that UPS said that my issues had something to with the Purolator strike...WTF!! read more

Same thing happened to me..twice this year! I have no choice because I am the receiving end. To be honest, if I am the sender I won't patronize their service. I am still in awe how they are still in business. They have a pathetic customer service agent. If there's only an option not to give a star I won't give one! TERRIBLE EXPERIENCE!!! read more

I wish they can quit Canada, so sellers wouldn't be able to choose them anymore. They always deliver stuff at unexpected time, sometimes Morning, and sometimes afternoon, WTF. read more

AVOID AT ALL COST! Save yourself the time and money and choose another courier. UPS rips you off with 50% brokerage fee (which is insane). Pick up centre is all the way near the airport so not only do you have to pay an insane amount to receive your package, you also have to take the time to drive there. I would never ever ship with UPS or order from any company that uses UPS service ever again. read more

The same problem as other mentioned below - they simply don't bother to buzz at all! Horrible service! Waited at home all day long on Monday only to see 'attempted delivery, customer not available" in online tracking. Told me I could pick it up at their store close by. NO, I CAN NOT, PICK IT UP AT THEIR STORE BECAUSE THAT WAS THE WHOLE PURPOSE OF ORDERING THIS PACKAGE TO BE DELIVERED TO MY HOUSE! Aftet I explained this obvious thing which is valid for everyone who orders packages to be delivered to their door, they promised to re-deliver on Wednesday. Nobody showed up on Wednesday. Called again, they promised to deliver on Thursday. Again, waited all day and found the same "attempted delivery" note. Now they promised to re-deliver on Friday. We even checked our buzzer - WORKS PERFECTLY FINE! THEIR DRIVERS ARE TOO LAZY OR STUPID TO USE THE INTERCOM! It's Friday now, we shall see.. read more

DO NOT USE IT!!!!!! Not only my package was 3 days late, it also was simply dropped at the door at the 7pm time. And that is called courier service. 1 star for not loosing it at least. read more

What a fucking shit-smear of a company. I waited home all day for my package and they never heard a knock only to realise they had left it on my door step and drove away while my $3000 laptop sat out in the sun and baked. What an incompetent and retarded bunch of gorillas. read more

Consider this a long list of very bad words that children should not hear. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I took the day off work to receive an important package. Checked the website a few times. Its on its way. Waiting, waiting, waiting. At 5:30 the status changes to " an attempt was made, receiver was unavailable or a secure spot was not found by driver" WTF? How could I have missed him? I looked outside and got my answer. Either he somehow levitated over the fresh snow from last night leaving no footprints or he lied and didn't make an attempt. F#*K!!!!!!! Friday afternoon, the driver lies about trying to deliver and Im told I can't expect a delivery until Monday sometime. THIS IS THE LAST TIME I WILL EVER EVER USE UPS. as a side note, it would be awesome if their customer service people were understandable. EDIT: Friday evening I received a call from UPS telling me that I would receive my package between 10 & 4 on Saturday contradicting the previous csr who told me that their service was only monday -friday. I was pissed after the guaranteed delivery didn't happen on friday, but when I took a second day off work and sat around all day waiting for the second no show in a row. Now I am fuming. Fuc% you UPS. So, looks like I am taking a third day off work on Monday. Unbelievably bad service. I strongly suggest never using UPS. read more

UPS BROKERING, I HIGHLY RECOMMEND IT! FINDING UPS YESTERDAY WAS HELL. TAKE A LUNCH, EXPECT TO SLEEP OVERNIGHT. LOL. : ) HERE IS WHAT YOU NEED TO KNOW TO MAKE THE JOURNEY SIMPLE: OVERVIEW: *Allow extra time for brokering your UPS package. *Do not go during the last hour of the day, and especially not on the last hour of a Friday, because that is when everyone else goes there too! * There are no washrooms at UPS or Customs! KNOW IN ADVANCE THAT IT IS A THREE STEP PROCESS: STEP 1: Go to UPS (see directions below) and FILL OUT, OR PICK UP, PAPERWORK for your shipment; (Go prior to 4:30 pm M-F, though UPS recommends prior to 4pm if you need to fill out the paperwork yourself. In my case, the company shipping my product had an itemized list of the contents of my shipment, which made it really easy, and I didn't have any paperwork to fill out, I just had to pick up the papers); STEP 2: Take paperwork to CUSTOMS, and pay GST/PST owing (see Customs directions below). Customs is about an 8 minute drive back in the direction from where you came); STEP 3: Go back again to UPS (before 8pm) and PICK UP SHIPMENT, or ask them to deliver it if that is easier for you, because it won't cost you anything extra for them to deliver it right to your door. You have the option to see the boxes, and lift them, prior to deciding whether you can take the shipment with you, or if you want them to deliver it. DRIVING DIRECTION TO UPS: 1. Head towards the Vancouver airport. (Did you know the Vancouver airport is actually officially in Richmond? I found that out yesterday!) 2. As you approach the airport you will see a sign for TEMPLETON STREET, TURN RIGHT onto TEMPLETON STREET. 3. TEMPLETON EVENTUALLY BECOMES FERGUSON after about 5 minutes and a few curves (it also (apparently) changes name for a while to Grauer, but the name Grauer will only confuse you because there is a Grauer Rd sign that heads East that you do NOT want to take, so ignore the eastward heading Grauer Rd sign). Anyhow, once you are on Templeton Street you will end up (quite naturally) on Ferguson Road, and UPS will be on your left. It is actually quite easy to find UPS, but because UPS and my GPS' instructions confused my journey by referring to Grauer, it added an extra hour of driving and confusion to my day, also extended by someone I asked, who steered me in a second wrong direction. *If you encounter speed bumps, turn around because you just drove right by UPS!* (The problems I had in finding UPS were because of the directions that mentioned Grauer Road, which took me eastward to the Vancouver Port Authority-which was closed and irrelevant to the whole process. And also because the person I additionally asked, when lost, pointed in the direction of Customs when I was looking for UPS, which are in opposite directions from each other.) (The following UPS directions, that I started with, were NOT helpful: * Take Granville Street, heading south. * Take the ramp on the left that leads to the Airport * Merge onto Grant McConachie Way W which is the road that I now know leads to the airport. * Turn right onto Templeton Street. * (Ignore the directions: take the Slight left onto Grauer Rd because that will only confuse you. And definitely do not turn right onto Grauer Rd because it will only lead you to the Vancouver Port Authority which was closed and irrelevant to the process.)) ***UPS Destination will be on the left*** CUSTOMS DRIVING DIRECTIONS: UPS PROVIDED A GREAT MAP THAT THEIR HR GUY CREATED, MAKING FINDING CUSTOMS SIMPLE! * I recommended that UPS give the map to their webmaster, and also attach it in all UPS email notifications, hopefully they will follow through with my recommendation because no one should have to go through the confusion I went through yesterday! read more

Shockingly bad service. I ordered some curtains on Amazon.ca. UPS was 2 days late with their supposed delivery. I work from home and was waiting for the guy to buzz me downstairs. Instead I get an email that says: CUSTOMER WAS NOT AVAILABLE ON 1ST ATTEMPT. DELIVERY WILL BE MADE TO A NEARBY RETAIL LOCATION FOR CUSTOMER TO PICKUP. So I go online to log my own complaint. Nothing. No actual space to log my complaint. I write something down anyways in the space where I am supposed to provide feedback on the website. So then I phone. It became clear after the first 30 seconds that the personell didn't have a real place to log a complaint. Seriously? Who sets up a business nowadays without a real complaint line. Then she tells me that I should go to the store where it is being delivered on Monday because it's the weekend. THAT IS 5 DAYS LATE!!! Tacky. So incredibly tacky. If you want people to get angry at your services - yes - by all means lie to them... tell them that you weren't home when you were and punish them by making them wait another 3 days to pick it up. From now on I will buy things from Amazon.com and get them shipped to the USA and go and pick them up. They are more reliable than the Canadian counterpart of this company. Who is the moron heading this business? Mike Tierney Get your act together man. Your business sucks. read more

UPS lost a concert ticket of mine, 2 days before the show and they had to open a case for the parcel which had a tracking number and they were still unable to figure out what happened with my envelope and gave me the SOL attitude over the phone even though I paid to have it expressed, with tracking number. I've had ebay stuff delivered to my place late after having paid extra. I called customer service and even though my package was picked up on time to meet the business day delivery requirements, the driver decided he didn't want to get to me that day and instead of apologizing and refunding me, they gave me the SOL attitude. read more

I will never buy anything that ships on UPS again. There ap doesn't work there delivery service is painfully inconvenient for consumers, if you are an eCommerce company and only use UPS don't expect my business. They lie or are completely incompetent. read more