Sent a package to my hotel in Vancouver from Georgetown, TX. Should have been duty and tax free but was not. They called I gave a credit card to cover these fees. They did not use the card and sent the package COD to hotel 27 October, Hotel followed policy and refused because I had not checked in yet. Clearly marked package that I would check-in 28 Oct. Had to go to office at airport and pick up package train and Taxi cost about $60. Was ask for credit card pointed out card number is on file. No explanation as to why they did not use it as instructed. Locals tell me they do not recommend UPS via this Richmond location. The length of the line at the location seems to indicate a very low regard for their customer. read more

I left a note on the building door stating my suite number buzzer code and the driver didn't even bother to buzz in, I was home all morning and I get an email saying that there was a problem with the building directory, wth! so I called UPS 1800 number to ask them if they knew what kind of time frame would they attempt to deliver again and they gave me a 10hr window. So I asked them if they could deliver it to a nearby UPS store for me and they told me that I had to call the UPS store myself to make sure they knew I was getting a package delivered there and then I had to call the UPS 1800 number to tell them that the UPS store gave the OK, what the hell is the UPS store for then? they REFUSED TO EVEN CALL THEIR OWN STORES ASSOCIATED WITH THEM. read more

I understand why everyone is inconvenienced by this company. They don't try to move as quickly as advertised, they don't care about their orders, and calling them for assistance isn't worth it either. In fact, one shouldn't have to pay extra if the package takes longer to get to the location. UPS can't do anything right. If you think the deliveries are awful, believe me, the employment is even worse. I was working for them in a temporary employment job and it didn't work out. One of the main reasons they don't do deliveries very well is because they don't care about their employees. The training is too confusing and the assigned jobs are mixed up. I had a hard time helping a driver with deliveries because I wasn't completely prepared for that kind of job and he kept busting my butt during the time I worked with him. I tried to explain to my supervisor about how I needed a different position in UPS and he didn't care. Despite being an executive in the company, my supervisor didn't even know the number to contact Human Resources. They ignored me the rest of the month and let me go. So if you think their delivery methods are bad, their employment methods are even worse. Don't call them for arranging deliveries. In fact, don't respond to their ads if they're looking for employment. -A former employee read more

I required a package for Saturday, Feb 7, 2015. This date was not flexible. The UPS call center told me verbally over the phone that this location was open until 8pm. I talked to them and they verified twice. Their website will-call hours stated the same. I specifically changed my delivery so that I could pick it up as I needed the package for this past weekend. I arrived to the location at 6:13pm on Feb 6, 2015 to find out they close at 6pm as of February 2nd, 2015. Due to the fact that it was Friday evening, I was out of options for obtaining my package. This information was not known by their call center. I called the customer service center to find out if anything could be done, and they repeated a 3rd time that it was open until 8pm, though I was parked outside of the obviously closed location being told to leave by the security guard. I owe a very small amount COD (~$11). Due to this fact, they will not drop it at a closer location (Richmond is 1 hour away from my current address in traffic). I offered to pay this amount over the phone, which is an acceptable payment for import charges, but they still wont drop it closer for some unknown reason. I still don't have my package that I paid for. I refuse to go to Richmond to pick it up, and I refuse to have it delivered to my apartment if I can't guarantee I will be there (as they cannot guarantee a time), as it will just end up in Richmond once again. I have tried escalating this, and have not heard back from UPS, though they said they would call within the hour. Terrible customer service for a very high price. read more

I will never buy anything that ships on UPS again. There ap doesn't work there delivery service is painfully inconvenient for consumers, if you are an eCommerce company and only use UPS don't expect my business. They lie or are completely incompetent. read more

Hello Yelp People: So UPS is probably the worse Courier company I have ever had the misfortune of dealing with. I've laughed at the fake information put in the notes ("she's not in her building directory, we contacted her, she corrected the address..." REALLY!), I've spoken to 7 UPS reps in 24 hours, I've had one of them hang up on me since he couldn't help and I said the word BS, I was guaranteed delivery yesterday and stayed up until 11 pm since I was told they could deliver up until that time, I was told I could change my address to another so that they could guarantee delivery between specific hours (so I changed to my work address), then I get a call this morning telling me that they can't find my parcel so they can't guarantee delivery and it may show up at my home or get taken to another location. What I did today is I contacted the company I purchased from and gave them an earful. They should have done all this leg work... I asked them to reconsider using UPS from now. They are truly NOT a good company ... Oh and the most hilarious part is that UPS said that my issues had something to with the Purolator strike...WTF!! read more

Same thing happened to me..twice this year! I have no choice because I am the receiving end. To be honest, if I am the sender I won't patronize their service. I am still in awe how they are still in business. They have a pathetic customer service agent. If there's only an option not to give a star I won't give one! TERRIBLE EXPERIENCE!!! read more

The same problem as other mentioned below - they simply don't bother to buzz at all! Horrible service! Waited at home all day long on Monday only to see 'attempted delivery, customer not available" in online tracking. Told me I could pick it up at their store close by. NO, I CAN NOT, PICK IT UP AT THEIR STORE BECAUSE THAT WAS THE WHOLE PURPOSE OF ORDERING THIS PACKAGE TO BE DELIVERED TO MY HOUSE! Aftet I explained this obvious thing which is valid for everyone who orders packages to be delivered to their door, they promised to re-deliver on Wednesday. Nobody showed up on Wednesday. Called again, they promised to deliver on Thursday. Again, waited all day and found the same "attempted delivery" note. Now they promised to re-deliver on Friday. We even checked our buzzer - WORKS PERFECTLY FINE! THEIR DRIVERS ARE TOO LAZY OR STUPID TO USE THE INTERCOM! It's Friday now, we shall see.. read more

DO NOT USE IT!!!!!! Not only my package was 3 days late, it also was simply dropped at the door at the 7pm time. And that is called courier service. 1 star for not loosing it at least. read more

Consider this a long list of very bad words that children should not hear. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I took the day off work to receive an important package. Checked the website a few times. Its on its way. Waiting, waiting, waiting. At 5:30 the status changes to " an attempt was made, receiver was unavailable or a secure spot was not found by driver" WTF? How could I have missed him? I looked outside and got my answer. Either he somehow levitated over the fresh snow from last night leaving no footprints or he lied and didn't make an attempt. F#*K!!!!!!! Friday afternoon, the driver lies about trying to deliver and Im told I can't expect a delivery until Monday sometime. THIS IS THE LAST TIME I WILL EVER EVER USE UPS. as a side note, it would be awesome if their customer service people were understandable. EDIT: Friday evening I received a call from UPS telling me that I would receive my package between 10 & 4 on Saturday contradicting the previous csr who told me that their service was only monday -friday. I was pissed after the guaranteed delivery didn't happen on friday, but when I took a second day off work and sat around all day waiting for the second no show in a row. Now I am fuming. Fuc% you UPS. So, looks like I am taking a third day off work on Monday. Unbelievably bad service. I strongly suggest never using UPS. read more

Pretty crappy service. DON'T GO UPS. They are the worst service of any company I've ever dealt with, in any industry. I realise this is saying quite a bit, but it is not an exaggeration. It is almost if UPS employees are instructed to prevent you from doing business with them again. Their phone service is awful. When you call their 1-800-PICKUPS, you get reps who have trouble with clear English and cannot deviate from their script under any circumstances . Frequently they misunderstand the question or are plainly reading from the wrong script. This leads to some very bizarre answers to fairly straight-forward questions. For instance, after ordering a package from Chicago to Vancouver, there were several failed delivery attempts because of unpaid brokerage (The delivery person did not even attempt delivery because of the charge). I asked if I could pay over the phone to prevent another failed delivery, and they said I could not. I asked them directly how I could pay for this package, to which they replied they would try to deliver it again tomorrow. When I asked them where I could pick up the package in Vancouver, they read out the senders address in Chicago. Realising I wasn't getting anywhere with this rep, I hung up and called back and got a completely different set of answers. Apparently the UPS pickup depot for the entire city is in the arse-end of Richmond in a very unwelcoming building filled with idiotic trolls who have no organizational structure what-so-ever. Expect to wait hours in line, and hours more when you finally get to the front of it. UPS: Service so bad, I almost considered sending everything back and doing without what I ordered. read more

.... every year or so for the past five years at least....I purchase an item online from a California retailer.....and every year it has to be delivered by UPS. Every time - without fail - UPS messes up the delivery !!! Every single time!!!! Typically the tracking will show efficient movement within the system from San Luis Obispo CA to Richmond - and usually within 20 hours or less.... Then UPS makes an attempted delivery (lies!!!)- I was home all day and no notice. Then it takes several days to a week with several attempts from Richmond to downtown Vancouver. Apparently UPS drivers do not have cell phones!!!! How is it possible that a National Delivery System could continue to operate with such low levels of business practices and with such unsatisfactory customer service. Shouldn't they have figured a few things out by now???? Noticeably terrible!!! read more

Wish I had checked out this site before I sent a package to the UK ! The first time they tried delivery they wanted 30 pounds sterling on top of the 90 Canadian dollars I had already paid. The mail room had to go get the money so the delivery guy took the package away and never brought it back despite logging two other 'attempted' deliveries. UPS say that is not their responsibility. So the time limited parcel is now garbage somewhere in landfill. Would rate the experience -5 if I could. read more

Bullshit service of UPS, never show up on time. always late. never update their website on time. I chose to get my package delivered through UPS twice and both time, they were having excuse of not delivering on time. then they don't update their website, after time of delivery passed they change the estimated delivery to Exception. So now you don't know when the parcel will be delivered. Once I took a day off from work and stayed at home whole day to receive the parcel, but guy didn't show up on that day, totally screwed up...... My suggestion never choose UPS.......... read more

UPS Shipping Officer on 2055 Commercial Drive I do not recommend using UPS Corporate or the UPS Franchise at this location. Completely inconsistent information between UPS Corp. and the Franchise leading to horrible customer service. Good luck tracking your package!!! I recommend going with other carriers and definitely forget UPS Franchises! read more

Not only do I recommend you avoid this garbage company, I would suggest this will cause you to avoide online retailers who insist on using them. Their delivery tracking is as vague as you can be and still call yourself a tracking site. I can order from anyone else and have a decent idea as to when something will arrive. This company is a crap shoot. read more

Dreadful organization. I received a notice that they tried to deliver the package on three occasions. This is not true. There is always someone at home. This means they didn't bother to ring the buzzer. Outrageous. Now I have to drive to Richmond to pick up the package. read more

The worst service I've ever experienced. Well done UPS. You deserve nothing. I will never use UPS again. In fact, I will tell everyone I know about the poor service I have experienced. Social media is a wonderful thing. I work for a large multinational company and I will tell them not to use UPS, and our clients, I will tell them not to use UPS. That's a lot of people, UPS. All because you are lazy and failed to deliver. Received a note on the door yesterday telling me the driver couldn't contact anyone at home. I live in an apartment building and left the buzzer no on the address line, so it's clear. I thought fair enough, I wasn't home in the afternoon. A second delivery would be made the next day. I was home ALL DAY. Then I received an email telling me that the driver tried to make delivery around an hour previously. I thought, "BS, UPS, BS!!" I was home. No one buzzed. Discovered that after a third failed attempt the package would be sent back to the sender. Could I trust them for a third attempt?? That's right. A big fat NO to that. So I've chosen to pick up my package....in Richmond. I live in Burnaby, around the corner from a UPS store on Kingsway. But UPS have got me going to Richmondo! Wonderful. Thanks for nothing UPS. Hey, a free meal for the person who can come up with the best idea for what UPS stands for. UPS - Undeniable Poor Service. There's got to be better ones out there! read more

FIRST OF ALL!!!! Negative stars to this side for UPS in Canada!!! I would rather ship my goods into USA and pick them up after all this mess!! I ordered a expensive item sent from UPS from the USA in Idaho. It says I have to pay extra a few nights before for stupid duties, first I am not impressed with that on top of the fee I was already charged, I effin paid them 30 USD for this garbage shipping service which was a waste to ever use, I am very disgusted in their call center, the call backs and not being acceptable how I wanted my package delivered, I was on the phone for over 30 mins and had to call the 3rd time to get a guy to accept the situation, then later I am on the talk with the company in Richmond and agreed to how the delivery would be setup.. it is pathetic I did not get it on time, how I wanted on the day of Wed July 19th and on top of that, they still don't listen because the driver tried to ring me on July 20th at 11am when he was suppose to give it to the store for pick up as agreed.. Actually a building manager was willing to accept it and they wouldn't phone him to let him know to pick it up at the front lobby... How it all began was, I phoned, a few times to check in, once I realize I would be home for this delivery I waited over 10 hours with no driver showing up on that Wed, it says end of day which is BS as I waited entirely!! He then attempts and doesn't even park, I am sure he seen the area due to an accident, but he could have sincerely rang or left a slip so I could have picked it up today, Never again will I pay for UPS on a delivery again!!! So I call just before closing on the Wed night and customer bullshit service decides to say I will have it delivered 8PM guaranteed and then delays it as a emergency case which it delays it till I call back to arrange a delivery... So in all I didn't get it, I tried to negotiate and they were not accepting of any delivery options.. As of it is now Thurs AM They said the driver will buzz and if no one is home they will have you pick it up!!! I just think this call center out of the country and ruining their ways of cutting costs is absolutely pathetic and needs a huge improvement!! I have no more words except I am super disgusted and never want to use UPS ever again cause I still don't have my package nor do you accept to deliver it, how I want cause I have to work full time for a living. Dumb asses eff U.P.S.!! Sincerely super angry customer!!! read more

UPS broker services is useless. Most service representative can't speak english properly, so you can't understand what they are saying. If you ask simple questions, like how long they hold a package before returning to sender, the answer is "I can't tell you that". If you ask them to look up package being held, but you don't have the package number (because their voicemail was left with such a heavy accent that you can't understand it), they say too bad. read more

You crooks at UPS just charged me $91 worth of duty for an item shipped from US to Canada valued at only $170USD. Never again using your service. read more

Pay for 2 day delivery never comes. Says our for delivery sit home all day doesn't come.call and it's not their fault.if I could give a -10 I so would I dont recommend ups to anyone read more

I don't place orders with companies that use UPS anymore, they can't seem to deliver at all with their current infrastructure and outdated technologies. Big headache to deal with and luckily I don't have to use them. They are unable to deliver to buildings with out buzzers codes, their drivers don't have phones. Also, they send back items before leaving any delivery notices so there isn't even an option to pick up the item in the far a way depot that would hold the item. read more

Worst Delivery Company EVER. The last time I had a delivery made by them I bought a new laptop from apple. When I wasn't home to receive it they gave my brand new laptop to my neighbour!!! I don't know my neighbour! Who gives someone at a totally different address a package of any kind, let alone a brand new computer!?! Now I have another package coming from overseas and they have left no notices of delivery! None! I only now received tracking from the sender and find out they are going to send the package back to another continent because i haven't picked it up! Kinda hard to pick up a package you have no idea arrived. I think they are liars who don't even attempt to deliver half or more of their packages. They left no notices at all!I would have picked it up if I knew. Seriously a joke for a company! I want to spit in there face. My next step is to look up how you can report them to the better business bureau. read more

I have never been so disappointed in a courier service before, and I am obviously not the only one. I live in a condo with 47 other units in it. I included my buzzer# on the shipment, and my name is also clearly on the directory. Instead of trying to contact me (I was home at the time of the delivery) the driver just simply gave my package to a random person who was in the lobby of the building at the time. When I looked at who signed for the item it said "Met Customer Man" ??? That being said, I never got my package, because this person never brought it to me, or left it anywhere for me to find. When I contacted UPS they simply told me to ask the occupants of the building if they had my package. Really?? I'm supposed to knock on 46 doors in my building to see if one of them have it? Thankfully Amazon (the shipper of the item) was easy to deal with and simply refunded my order. I will NEVER use UPS for any of my shipping needs, and will always have everything I order online shipped to my work address in the future. read more

Most ridiculous poorly run postal service around...... Two unexplainable, inexcusable queries with this "postal service".... First... No attempt was made to contact me at home when the so called "delivery" was at my door.... No door bell, no knocking, nothing..... Just a stick and run.... Second... I live in North Vancouver. There are at least 55 of these "access locations" between North Vancouver and Downtown Vancouver. Either of which I'd be more than happy to spend the 10-15min drive to pick up the parcel. HOWEVER, for some god forsaken reason this parcel ended up in the least accessible, most poorly run, ups location around, Richmond............... Seriously, could you be more useless?! I agree with the other reviews, 1 star is 100 stars more than I'd ever give this place... Choose Fed-Ex or Canada Post. read more

UPS is the most inefficient, unproductive, and apathetic courier that any business can deal with. I am appalled by their unnecessary administrative procedures, their ridiculous approach to customer service, and their complete lack of common sense in dealing with any delivery order. I must agree with others in that Amazon makes a poor choice to ship orders via UPS: the company makes no attempt to ship orders on time, no attempt to contact buyers for details, and no attempt to resolve issues. This company denies any responsibility for their own mistakes, and customers are expected to help the company discern the difference between Delta and Burnaby. I cannot believe the absolute idiocy in which UPS operates, and I will certainly advise all sellers, businesses, and distributors to not use this courier. I had a two-day package delivered only after multiple calls, discussions, and complaints with customer service representatives. I had to call UPS four times in order to receive this package, and they even attempted to apply surcharges to my order after their mistake resulted in an incorrect delivery. This package arrived two weeks after the expected delivery date, and I had to pick up the package from a UPS centre in Coquitlam. I live in Burnaby. My second package was delivered to Vancouver, but the package was returned to Ontario without a single call to me via my number included in the order's delivery details. I phoned UPS to ask why such an error would have been made, and they advised me that a phone number had not been included in the order. The number WAS INCLUDED and UPS PHONED THIS NUMBER for my other delivery to the exact same address. Absolutely ridiculous. DO NOT USE THIS SERVICE. REQUEST BUSINESSES TO AVOID THIS COURIER. There are much more efficient alternatives that have the common sense to deal with your orders, and these alternatives understand that Burnaby is not Delta. read more

Horrendous horrendous service. Called in through the 1-800 number. Making so many inconvenient errors, taking half a day to put in one simple enough order. Unintelligent call agents. Completely inefficient process and call agents making sooooo many mistakes. Will never use them again. Had much better experience with Purolator. read more

The worst service ever. They have no clue where my parcel is or why it was returned saying customer would not accept delivery. How could I not accept delivery when it hasn't arrived. Then they confirmed delivery to day ...no parcel. Complained again they are phoning back within the hour three hours ago. Phoned back they are now saying three to five more days. This could have gone round the World twice by now. Lost my customers order he's gone elsewhere THANKS A LOT read more

As with everyone else, I wish I could give them negative stars. I just ordered my third recent shipment from Seattle to Edmonton. The first one was a nightmare, the second was a pain, this one might be better, but so far looks like it's going to turn into a nightmare-in-progress. The first package arrived on time, I could track it every step of the way, everything was good. Until "Receiver must pay duty or tax on package" showed up in the tracking. "Whatever", I thought, it was a 90 dollar package so I should only pay 3 bucks. Which I did, to CBSA. When it showed up at my door the driver asked me for 40 bucks, which when added to the shipping charge was 2/3 the value of the package. Turns out they add a brokerage fee if it gets assessed any tax or duty, which would also be fine, except the fee climbs with the value of the package, so even if you do a big order from wherever it still costs you about 1/2 the value of the package. This fee is payable by visa/mastercard/amex? over the phone, or cheque. No cash, no debit. But they won't take ALL visa, visa debit won't do despite having the same processing system. So if you don't want to shell out 60 bucks for a chequebook, and you don't have a credit card, better hope you're home when the delivery shows up, so consider quitting your job. But even with all that, you'd better hope the driver's willing to bend the rules and take your visa debit. Essentially you can be in a situation where you're unable to pay for the package you already paid for. The second package was sent as a replacement for one of the items in the first one, $25 dollar value, the company sent it for free and paid the shipping, great people. Package gets here, I come home to a notice on the door, $29 COD. If I had paid for the shipping, UPS would have charged me DOUBLE THE VALUE OF THE PACKAGE just to get it here. For a light, small package. Managed to trade a family member cash for a cheque, left it in the mailbox and the package was delivered. $55 bucks in profit to UPS later, on a $25 package. Unbelievable. This third package, tracking says it'll be on time. $120 dollar value, $40 brokerage fee and $35 shipping fee. So ~60% of the value to UPS. Managed to use a family member's credit card, called and paid it over the phone, after 30 minutes on the line with their customer service representatives. They're so so so inefficient and seem determined to waste as much of your time as possible. I should get the package tomorrow, except it left Richmond, BC at 1AM yesterday, it is now 2AM today and it still hasn't been scanned in. For some context, Richmond to Edmonton is a 10 hour drive, I've done it a few times. I'll come back and edit this tomorrow, cause my guess is it fell off the back of the truck or got lost or the driver decided to give himself a present for working for such a great company. If you're shipping anything, no matter how small or cheap, from the US to Canada DO NOT USE UPS! Go with USPS or Purolator for a far lower brokerage fee and probably better customer service, or use FedEx, which includes brokerage in the shipping fees, which also tend to be less than UPS. Either way, you'll know what to expect and won't have your shipments held for ransom. read more

These days we use delivery companies a lot, and we get to use most of them at one point or another. UPS is a mess, at least as far as the online experience goes. All I needed was to change a delivery date. They have buttons on all the pages offering this option. No point in writing an essay on the fruitless experience, but suffice it to say that after 15 minutes, I gave up. Then I went looking for their phone number. Once I found it I called, waited and eventually explained to a nice girl that I needed to change the Delivery Date by one day. She looked it up and said she couldn't do it because at that point she only had an address. Then don't set up a system that offers this option when you can't perform it! You need to fire your IT team and start over. We expect more from a company of this size and in this day and age. You should be embarrassed. read more

Very bad service. They were so irresponsible. Stay away from this service especially for long distance deliveries. All my money was worthless to spend. They never deliver my parcel and at the end they told me your will not get your money back as well as parcel. So upset with service. Manager is very rude she doesn't let you talk but keep talking to prove their point that they are very good. She doesn't know how to handle customers. They put blame on customers. read more

Ive had one of the most stressful days dealing with UPS Vancouver area today. ive spent the entire day on the phone with over 3 promised call backs that never happened, there is so much more to this storry but i just dont have the patience to write it all out here, bottom line is you can not contact the drivers or the dispatch centers, so any info you pass on to phone staff clearly never gets read. If i have an expedited high end delivery scheduled i should be able to get ahold of some one who has their hands on teh package or the ability to talk the the driver but i spent he entire day on teh phone for nothing but stress and wasted time. Item was scheduled for today but noticed that it had changed to 4 days from now. after talking with UPS on the phone they promised me someone would call back in five minutes if they could deliver the package today, no one ever called and hours later i saw they tried to deliver the package but never told me the update and went to the wrong door, then spent the rest of the day calling back having the phone support promise again that someone would call me. im so mad now and hope they go out of business here cuz they dont deserve to be in business with this kind of customer support on high end deliveries, read more

Where to begin? A package that was originally supposed to get here on Friday showed as delayed due to a mechanical problem. It happens. I kept checking and on Sunday night it changed to being in the depot. I figured it would get delivered Monday - no. So Tuesday - still shows at the depot. I called , twice, and lastly was told that it would be delivered before 4 today. Yeh, just as well I am off work today for another appointment. I signed up to be notified by email the delivery schedule so I could take the day off and obviously that didn't happen since it's still at the depot!!! The package, a chair which weighs 98 lbs, was dropped off at my door. I asked the driver to help me get it in the house to be told they don't deliver indoors - they are not furniture delivery guys. What excellent service - not! After al that the wrong chair was shipped! read more

To be very honest, they don't deserve even a star. THE WORST CUSTOMER SERVICE. First of all the person who left voicemail on my phone was not loud enough to even understand a little bit. I could hardly understand that it is from UPS. Then I called customer service, they committed to give me a call in next one hour, I didn't recieve a call even after 48 hours. SIMPLY IT REFLECTS THEY DON'T CARE ABOUT THEIR CLIENT. read more

Terrible, terrible service. Customer service is a call centre in the Phillipines who merely repeats everything you so (so what I'm hearing is blah blah blah) while doing NOTHING to solve your issue or assist you in any way, shape or form. Asked them to change the delivery address but was told that it needs to 'make an attempt first', at which point I can then change the address despite me telling them repeatedly I would not be home. Unfortunately I didn't have any choice in what shipper was used but UPS is arguably the worst shipper I have ever had the misfortune of dealing with. I would happily pay double to avoid ever using this company again. read more

Not accommodating AT ALL! I have recently moved within the time of putting in my old address, i contacted UPS to have it moved. During this point and time my parcel had not been delivered yet. Furthermore they said that there is nothing they can do until the first delivery attempt has been made.... After that i can choose to have it delivered to another location for a fee of $6.00!! What the Hell! what kind of shipping company is this! I also had a delivery coming in that was being delivered my canada post, was asking the same thing and "no problem" they said changed it immediately and yes it will take one extra day. Next time im going to make the delivery hard for them and get them to deliver it Downtown office where its impossible to park. Seriously UPS... you need to change your shipping style and management, doesnt really seem like your reading your review at all! read more

I would never choose to have my packages deliver through UPS. They don't try very hard to get the package to you on your promised delivery date. I was home the entire day in my apartment, and because they couldn't find my name on the directory they just left... No reattempts, and no notification to me (ie. phoning me or emailing to see if i was home) i needed that package on time and now it will be 4 days late. Thank you UPS read more

WEb site does not work, voice recognition does not work. Driver kept turning up late after the business closed. Eventually had the package sent to a UPS store. They then held me ransom for extra charges and sent it back to the sender. This company is awful. DO NOT USE THEM read more

The customer service isn't in regards to this particular location but the entire business as a whole. These morons see the same thing I see on MyChoice so cant give me any actual useful information. They claim shipper has not sent it out yet when the status of my shipment was in transit. After authorising release because I could not be home for signature that was required the status reverted back indicating that the shipper had not sent it out yet. Have filed a claim and am awaiting updates. Terrible service I can't understand why businesses like OVO Canada utilises such imbeciles with expensive products. read more