I order a product from USA totalling $29.95 I rejected the item because UPS wanted to charge of $38.70 for acting as a brokarahe(???) they vulgarly explained it's our fee for collecting the $5 duty fee. I rejected and seller got their product back. However UPS CLAIMS ENTITLEMENT to continue collection of their fee???? In what world are we living and the shameful and embarrassing behaviour of UPS IS REPREHENSIBLE AND INSULTING TO ALL CUSTOMERS OUT THERE FEELING ALREADY CHARGED ENOUGH AFTER PAYING DUTY FEE. SHAME ON YOU UPS - MOST DISGUSTING BUSINESS PRACTICE I EVER ENCOUNTERED. See attached pic of invoice from some third party collection agency making real threats. read more

UPS Customer Centre - Shipping Centers Near Me - Richmond, British Columbia

UPS has texted twice that our package was rejected by receiver. This is not true. No delivery has been made and our Ring door camera verifies this. Package still remains undelivered and their overseas call centre advises to await a call from local facility. UPS has dropped from courier service of choice to will never use in future. read more

UPS worst delivey company, they lost my package, and they say they attempted delivery according to their tracking and that is in BC and now it says its in Ontario and due to severe weather id delayed. Why the heck would package from US trough Seattle to BC arrive in BC and than go to Ontario, and yet they say they attempted delivery on 15th what a joke of the company! read more

UPS Customer Centre - Shipping Centers Near Me - Richmond, British Columbia

UPS UPS Canada I paid for one day shipping from Marysville WA to Victoria BC on Monday at 5:10PM. It's 4 business days later and NOONE knows where my package is. They tried to say it was held at the border but you shouldn't scan it at every location if you're going to lie about it. She's trying to gaslight me like I can't read or have any receipts. Yesterday, your agent told us how to do a refund because of the delay and admitted it wasn't processed as an overnight package and didn't leave until Wednesday. Today your agent has tried every excuse and still doesn't know anything. She tried to say we didn't pay for overnight shipping but my receipt says one business day. Then she said we didn't pay at all. I paid $175.04 USD. Then it wasn't in USD so couldn't be processed, my receipt shows it was USD. Then it was because the shipper and receiver were the same, but they aren't. THEN the shipment didn't exist at all and tne information we were providing didn't match their records. An update would be really great but instead I've been on hold waiting for a supervisor for over an hour. read more

UPS Customer Centre - Receipt of service I "didn't pay for" - Shipping Centers Near Me - Richmond, British Columbia

Those who work at UPS in Canada do not need to look for a job in the USA because no company owner will hire them because they are lazy because they are not organized because they are so relaxed because they come to UPS to have fun, not work. Open in Google Translate * Feedback read more

Same experience as everyone here. Called to tell them I wouldn't be home and could they leave my package at the UPS store a block away. They said no ... delivery attempt must be made. There was a COD charge, so I paid it after calling again the next day. I once again request them to drop it off at UPS store as they had done this the last time with a package from same company. They first said no that the company said delivery to my address no exceptions. I finally was able to get them to agree to the UPS store drop off. However they did not. They attempted delivery at my home once again. Called back, asked to have it sent to UPS store, only to be told it was in Richmond. The location is not accessible if you aren't driving. I was infuriated that they did this, now it's either go there or pay 6$ to deliver to the UPS store like I have, asked all bloody week. Did i mention that every time I call, I am placed on hold for a min of 12 min! Ridiculous. read more

Paid $72 for overnight delivery of an urgent, critical document. This center's driver was supposed to delivery by 12 noon. We waited all morning just to get a system update that attempted delivery made but no one is home. We rushed to test our buzzer, it works. No delivery attempt slip was posted on door either. We tried to contact customer service, the reps said this UPS center is just not picking up calls. The customer service center told me they will call me back within certain amount of time but did not. Finally after 2 hours, the center located the driver and made the delivery 3.5 hours later. The center told me that the drive did actually come to my place but did not have the buzzer number so he had to leave. So when I received my package, I looked, the buzzer number is printed on the package clearly!!!! If you have urgent and important shipments, do not trust UPS. They told me I need to proof their driver did not actually attempt the delivery verses them proofing to me that the driver actually did try but left no track of trying. UPS also said each center is franchised by individual owners so they have no control over anythings at the centers or the drive and no way to contact them. Not sure how they can offer overnight shipping at $72 to mail a piece of paper and not have any control over their centers and logistics. read more

My wife and I literally just watched, out our second story West End apartment in Vancouver, a UPS delivery truck pull up out front. We were expecting a package, so we watched. He pulled it out of his truck and walked up to the front door. My wife went to the phone to let him in. It never rang. The driver went back to his truck about 10 seconds later, package in hand, and left. Our last names and buzzer number are clearly marked and the phone works properly. There was a note left saying we were not home and to pick up our package at a UPS location tomorrow. HE DID NOT EVEN TRY TO CONTACT US read more

UPS Customer Centre - No you are not sorry. We watched you NOT EVEN TRY to buzz us. FAIL - Shipping Centers Near Me - Richmond, British Columbia

Called at 630am to let them know I'm at home all day and provided my buzzer #, Customer Service 'yes, I have dispatched the number to the driver. Still, after checking the site, it states "The receiver is not listed in the building directory" and attempted to deliver at 1143am. The driver did not try to press the intercom. I checked my mailbox and our main building door and NO posted Delivery Notice was provided. Again, I called UPS, and they said, it will be delivered the following Monday. I asked if they could leave the package to a UPS store close by and they said - They don't do that!!! WHAT????? I have no other choice but to redirect my package to my work address. UPS 1-800 number is outsourced to Asia and of course, they can't really help except read to me what I have already read on their UPS tracking website. UGH!!!! So Frustrating! The UPS is literally the most unreliable company if you want your package delivered on time. read more

Worst customer service. Couldn't deliver my package because they said my name wasn't listed in the condo directory. Had to take a picture of the directory and send it to them. Finally, changed the delivery address to work after my package sat in the warehouse for 2 weeks. The agent wanted to leave my A/C outside, in the middle of a heat wave. No words. read more

I waited 6 hours tracking my package online. Looked out the window from time to time. Saw a UPS truck pull up outside so I grabbed my phone and went downstairs. I saw the UPS driver right outside the door but he turned his back and went back to his truck. I called out to him but he ignored me. He just left. He got out of his truck, went to the door and then left. No note. I went back upstairs thinking perhaps it wasn't my package but online, it showed it was delivered back to the warehouse in Richmond. I called the UPS number and they told me I wasn't home. They also told me to pick up the package the next day at 10am. Went to the warehouse at 10am and the package wasn't there What a grand waste of time and effort. I still don't have my package read more

Anytime I see a package is shipped with UPS I'm already stressed. Wish I could give 0 stars. Wish it was possible to NEVER use UPS again. But unfortunately businesses still choose these guys even though their delivery service is garbage, work ethic is garbage, customer service is garbage, they lie about attempted delivery attempts . No one seems to know what's going on. They once sent my info to collections for a brokerage fee that I already PAID upon delivery. How can a HORRENDOUS company like this still be in business? read more

Much better service now. Friendlier too. Business account super convenient! Auto pay credit card. 1 day next delivery Canada for envelopes $23, reasonable. read more

Enev one start is too much. Delays, being out of schedule, bad customer service on the phone. All happened for lots of times with ups read more

We have a covered porch and front door; ideal for rainy days. Instead the UPS guy knocks, doesn't wait, sees me coming, drops two large boxes by our side door in the rain. I open the door and he sees me trying to stop my dogs from escaping. I tell him to use the front door next time, he says 'not my problem'. Though still standing at the door, he doesn't pick up the packages for me, watches all our recycling fall down the stairs as my dogs try to escape and then hops I'm his truck and smiles at me as he leaves. The packages came early, but some of their delivery guys are jerks. read more

Who wouldn't want to spend the afternoon taking the skytrain into honest-to-god the middle of nowhere and walking half an hour each way on a road with no sidewalk, breathing in diesel fumes? This is a business that doesn't even let you pay their absurd customs brokerage fee online. If they did, they could've just dropped off my package at home. As it stands, if you want to ship something, use Canada Post. FedEx. Purolator. A message in a bottle. 19 other reviews do not lie. A transnational-scale company can and should still be human-scale when dealing with customers. This is an efficiently-placed warehouse and a shittily-placed "customer care counter". read more

UPS Customer Centre - Your view on foot from Templeton Station to UPS for about 2km each way. - Shipping Centers Near Me - Richmond, British Columbia

UPS never delivers. 7 times I have never received a package because the driver never stops at my condo complex. Always have to pick up my package 3 days later at a UPS store. Have never had this issue with FedEx or Amazon. read more

For 3 times in a row now, UPS failed to show up to get my return package, shoes ordered from Reebok Canada (you listening Reebok?). The guy is rude and angry that I am demanding and angry (I waited 3 hours yesterday for them to not show up . . . again) . . . and now he's insisting that he's got the info right (hahahahahaha) . . . So I've insisted upon a supervisor, and like all these employees are instructed to do, he's telling me (repeatedly) that there is no one who is a supervisor that's available. (You'd think these guys would get a better lie to tell; how many times do they think they can tell this lie and get away with it?) . . . ... oh, I guess a supervisor has appeared. Now I'm on hold (or hung up on) for a supervisor. The guy (the 4th guy) I'm speaking to thinks it's reasonable for me to 1. wait 12 hours at home for UPS to (maybe, but not likely) show up; or 2. risk my $200 shoes to be stolen by just "leave them outside, ma'am". Of course, when I asked it they'd pay to replace them if they got stolen, he said,"well, i don't know what to tell you ma'am." Reebok Canada, I am never going to order from you again if you don't have a different or alternate means of mailing. UPS is utterly completely and totally incompetent and then belligerent about their incompetence. Worst private delivery service ever. read more

When calling UPS, took 3 minutes to get to the queque. Then 9 minutes before a rep answered. I can see why UPS has a very low rating. Was told that they don't deliver standard shipping today even though the parcel arrived in Victoria last Sat. Wonder how long it will take to simply load it on the truck? Then destination 30 minutes from UPS depot, will it be the following day? Dreadful customer service! Seems to be the norm nowadays! read more

Ups needs to go out of business already. Garbage company. Didn't attempt delivery, didn't attempt to contact me, and when I contact their customer service, they tell me I have 2 days to pickup before my package is sent back. Wtf? It literally takes less time to ship the package from the other side of the world than it is for ups to even try to deliver to me. i would boycott any business that tries to deliver via ups to me. read more

Worst ever. Do not ever use UPS! What's the delivery hours of theirs? Anytime between 9am-7pm. Wtf If u r not home, they send it to Richmond or back to sender. Wtf Customer service representatives are very unprofessional Very unfriendly, absolutely felt like they don't give a damn F**k Oh you don't know how upset I am. Called in for re-delivery. Paid for re-delivery fee. No one came, no buzzer rang, no phone call, no nothing. Have to go all the way to Richmond to pick my package up. Thanks for taking my money and time for Doug nothing I hope and wish you guys go down, from the bottom of my heart read more

Why give a company stars if they can't execute proper customer service. As it stands, Zero stars. Negative stars if I could. I know I might sound rude but UPS just casually drove by, didn't even knock on my door and I came back to find a delivery attempt had been made. To add insult to injury the location is in the middle of nowhere and people who don't have a car or a friend to drive them or pick up their package on their behalf are out of luck. They only open Monday to Friday 10 AM to 6 PM. Um, hello? People have to work, you know. Add to that the super slow service (but I did count at least 30 tiles on the ceiling. Need to go through security and only one person working. The only advantage I can see is that they didn't lose my package and I got a healthy 10 km run from my workplace to there. If you call them and ask if they can deliver to the nearest UPS outlet they say they don't do that. Never ever under any circumstances use UPS. I hate to say it but Canada Post is 100 times better. At least I can have my package redirected to my nearest Canada Post outlet. read more

I had a big order from Costco.ca, the order was splited into two packages, I received one from the 0.3 km distance UPS store and the other box wasn't available at this location and I was asked to collect it from a 25km away UPS distribution center or to pay a late fees read more

UPS Customer Centre - show that 1 out of 2 has the correct address and delivered, the 2 out of 2 wrong address - Shipping Centers Near Me - Richmond, British Columbia

Ordered item online through Costco on Dec. 17th, 2019 and item is picked up Dec. 19th (in Lachine, Quebec). Tracking on both the Costco and UPS website states item will be delivered on Dec. 30th (9 business days). In the meantime, I tracked the package and it was sitting at Richmond for days (since Dec. 23rd). UPS tracking is also useless, because it gives you very little information for you to track. Dec. 30th came and went, no package (and no update on tracking of course). Finally, Jan. 2, I received a call on the intercom that my package has arrived. I buzzed the driver in the building and told him the floor and unit. He proceed to tell me on the intercom that he is "very busy and has other package to deliver and will not come upstairs" (in the elevator building). I said I buzzed him in and for him to please come up. One minute, two minutes passed...five minutes later, he still didn't come up (or call the intercom again), I see from the building that there is no UPS truck outside. I check the tracking update and it said the package has been delivered to the pick up "access point." I immediately called UPS (1800-742-5877) and explained what happened. The agent said that the driver said I am not home and thus package is dropped off at the access point and I need to go pick it up. I explained the situation and was told the "local dispatch" will call me back within the hour and deliver the package tonight. Two hours passed, no call from "local dispatch." I called UPS back, was told that the note was given to "local dispatch" and the package will be delivered by 11pm tonight. The next day, still no call from "local dispatch" and my third call to UPS, escalate to supervisor (because they tried to tell me the same thing: I will get my package and call back.) I asked for the driver/truck ID and to file a formal complaint. The supervisor said she does not have this information. Their solution is that they will pick up the package and redeliver by Monday, Jan. 6th. Who knows if I am going to receive the package? Just ridiculous. No accountability, no consequences. read more

Called in specifically to ask for pickup instead of delivery and the woman told me yes I can pick up today. Drove all the way to the Richmond consumer center and the person there told me they don't have the package here anymore, one of the carrier has it and will be delivered to me. Wtf I called in specifically to change to pickup and got confirmed! Service sucks! read more

Item arrived from Australia to Vancouver in 4 days, which was great. The problems all happened after that. The delivery driver did not ring the door bell nor waited for a response when someone was actually home. In the surveillance cameras he merely showed up to place an info notice slip on the front door as an attempt for delivery. I signed up for the UPS my choice account to try to change the delivery option, but the info notice number was expired in under 48hrs so I was unable to do so. Their customer service line is centralized and probably outsourced to Asia. They do not work on weekends. It costs a minimum of $6 as per rep to change to pick up a parcel at a UPS access point, otherwise it goes to the depot in Richmond before it gets returned to sender. The depot is located near the airport that is not customer service location friendly. You need a car to get there or potentially be hit by high speed vehicles walking on the side of the road that is not meant for pedestrians. My parcel had an import fee. In the UPS online account, it states you can save $5 by paying online in advance. However, it was not clear that it only applies for select ground options. Why pop up in the tracking number of an air delivery in that case??? The depot is only opened Mon-Fri 10am-6pm. read more

UPS Customer Centre - The $5 savings only applies to select ground parcels. It will show up for air parcels, but will not apply. - Shipping Centers Near Me - Richmond, British Columbia

The. Worst. Instead of calling the number that's provided or leaving a note if there's nobody answering the door, the delivery person just left the package outside the door. I don't know it has been there for how many days. There are no form of notifications at all. The package could've been stolen or replaced for all I know. read more

0/5 stars Abysmal service would be kind for Vancouver's UPS service. I ordered a $2500+ laptop online and chose the express UPS service. I was supposed to get it on a Monday, they didn't deliver it at the correct time. They told me it would come Tuesday at 6-7pm. It instead came at 11:45 am. They told me it would come Wednesday at my work. They brought it to my home and obviously missed me. Now I'm waiting to "potentially" get it tomorrow, but have been told multiple times to pick it up at a far away location. I didn't pay for premium shipping to have to pick up my package. The levels of incompetence portrayed by the Vancouver UPS branch is legendary. They apparently ignored all notifications posted to them by HQ. The gross negligence of the branch makes me wonder how they treat the packages they truck around ($2500+ electronics in this case). The customer service representatives also slowly progressed from helpful-on-Monday to bored, seemingly uncaring on Wednesday with no initiative to help their concerned customer in any way that might overstep their 'guidebook'. Next time I'll just use Canada Post. At least then a Canadian company can disappoint me. read more

If you need to ship something urgent don't use UPS. They have terrible customer service and you can't rely on them. I ordered some parts for a piece of equipment that was down, i paid for overnight shipping. I tracked it, called in and paid customs duties and fees. I was assured the package would be delivered by 12:00. Then at 11:00 i tracked it again and it now showed delivered and "Left at the front door". Problem is i work at a construction site and don't have a front door. Turns out they delivered my package to a random address that is not even close to the address i provided. Turns out they delivered the package to an amazon fulfillment center. I was then told it would take up to 8 business days to locate the package. I can't wait 8 business days so i re-ordered all the parts again. I checked the tracking this morning and it said that it would be delivered by 12:00 again. I called in to verify and i was assured it would happen today and to call back in 1 hour to pay the customs duties. I called back, paid the fees and then was told that the package would take 24-48 hours to be released for delivery. I protested as i was told it would be delivered today, I was told that it could not be and could take up to 3 days. The most frustrating part of this is that the parts are at the richmond warehouse which is literally 2 blocks away from me. I asked if i could just go pick them up and was told that to change it from a delivery to a pick up would take 24-48 hours. Considering they messed up in the first place by delivering to the wrong address i would have expected much better customer service but was told there's nothing they can do for me. DO NOT use UPS if your package is important or needed ASAP. I don't know how overnight shipping turns into 3 days... I would have given 0 stars but that isn't an option read more

We have several shipments every day coming from the USA to Canada both ground and air and it's only because we have no choice that we use them. This Company has clearly hired a bunch of incompetent and poorly trained staff to handle calls regarding shipment issues. They talk like robots, don't listen and are completely unhelpful. If I could rate a -5 in terms of Customer Service, I would!! And they purposely hide any Management or Supervisors so it's impossible to escalate when we have a serious issue. Nice touch UPS Management!! read more

There are too many things that have gone wrong to list them all. Don't call or buzz. Don't list location of package on website. Horrible customer service. Wont deliver package to a UPS station for me to pick up that is local. Took time off work drove out to the one they told me to go to 1 hour from my home and they said it was still with the driver after being asked 5 times to hold it over 3 days. They wont deliver it to my work address after all of this. read more

I wish I could give less. Every time I order through Amazon and UPS is supposed to deliver I never get my package and end up for days trying to hunt down my package. These guys use to be great and have become worse than CANADA POST. I can't believe I am saying this.... If any of you read this pleas find my package. They expect you to take days off work and never mind the stress because incompetent drivers don't know how to use a GPS. The people answering phones give you the yes sir yes sir just to get you off the line. Hits and hours of waiting on hold to be hung up on before anyone even picks up. They are a joke and if there is anyway to ship using someone else you should consider it rather then deal with such a shit company! read more

I've never wanted to do this before but I'd give this place negative stars if I could. Who places a pick up location in the middle of fucking nowhere? If you don't have regular access to a car, you're looking forward to a 20 minute walk from Templeton on a road that isn't meant for pedestrians. Read: flying gravel and trucks travelling at crazy speeds. And with the pick up location only open Monday to Friday between 10a - 6p, I hope you have some time off saved up or it's all on your dime. What a shithole. read more

They really dont rate any stars. I do not give UPS any stars for service! So far they have lost my kitchen aid mixer, merry xmas to someone. They delivered a futon, a heavy futon to the bldg behind mine. Today UPS claimed to have attempted to deliver my pkgs, but I sat in front of my window all day, and no delivery. They ask what can brown do for you, get it together, people have lives too and the things they order are important to them. read more

10 days since my consignment was cleared through Canadian Customs at YVR, but still no delivery to Burnaby. Lots of help line phone numbers but no-one picks up. Emails go unanswered. Does UPS Richmond (Ferguson Road) have a any delivery trucks or drivers? Maybe not. Still waiting for delivery on March 26th. read more

First off this rating is for their 1800-742-5877 number. The worst service i have received from any entity of business. Since when is it ok for them to tell customers orders are arriving, then hanging up them w/o confirmation? Worst attitude. Worst Customer service reps. If i could have my package delivered by a pelican i would rather have that. read more

Why offer overnight services take our money and then you find out after the fact that they change the delivery date.. Why bother offering overnight services at all.. Why do we have to reach out to you get our money back and you make it difficult.. If I wanted two day delivery I'd use Canada Post for twenty bucks is in 50 bucks get it in 2 days. read more

Another 1 star for UPS and their supposed 'deliveries'. Like the others... no delivery attempt was made what so ever. They left a note on the building door, and took off. I have called ID, and no call was placed that day at all. If they had buzzed to deliver, it would have shown. I had left the buzzer number in the address, I'm listed on the directory... no excuse. This time they decided to leave the package 1/2 way across Burnaby from me. I don't have a car, and had to get my way there and back.... at my expense. To online retailers... if you have UPS as your delivery agent... you will not be getting my business. Worst ever UPS delivery.... this one actually was delivered. The UPS person got into my secured building somehow (snuck in behind someone I guess), and left a package lying against my door on the main floor of the building.... everyone walking by to the elevator, other people that magically appeared in the building could have grabbed it. The package was signed by 'door' on their tracking service (no concierge in the building... so no justification there). The contents... a platinum wedding band we needed in the next couple of weeks to be married. *clap* *clap* *clap* Bravo UPS... bravo. read more

Without a doubt the worst customer experience I've had in recent history. I always dread the moment a shipper indicates they will be shipping via UPS. However, this was truly mind blowing. I missed the delivery attempt (although there was no delivery notice left). The location that the package was rerouted to in Richmond was 1 hour away from where I live with the convenient new hours of Mon-Fri 10am-6pm. I called in to see what my options were in terms of re-routing or having the package delivered to a closer UPS outlet. On the first call I was told that they could re-route it to an outlet but there would be a charge for this. I was not thrilled by this but later called back to have them do it as it seemed like the charge was better than taking 2-3hrs out of my day to go to Richmond and back. On the second call I was told they absolutely do not re-route to outlets (?!). I called back a third time to 'triple check' that the package was in fact at the Richmond location before making the trip. I was assured that it was. An hour later I arrived at 5960 Ferguson, waited 25min with only two people in front of me. The lack of organization and attentiveness at this place is utterly mind blowing. You give the customer service person your tracking number. They type it into the computer. Then they write it down by hand on paper. Then disappear in the back for another 10mins moving with the speed of a sloth. I my case the customer service person did this twice, taking at least 20min, only to come back with an unapologetic (if not defiant), "It's not here. You need to contact the sender to open a claim." Awesome. Made the trek home. Called back to check to see if there was any additional info and got the same answer, "You need to contact the sender to open a claim." I have spent the last hour on the phone with the sender who apparently is unable to open a claim on their end. At the end of that hour long call I was told I will need to call back tomorrow. Wow . . . read more

A week has passed since I wrote/picked up my item and I only JUST TODAY (January 20th) got my slip from UPS. A slip that tells me to pick up my package by January 16th. .. Good job, you guys. --- I can't believe this. They made absolutely no attempt to even ship it, just immediately rerouted the package to the middle of fucking no where. I didn't spend $20+ extra for shipping to have to commute an HOUR on foot from my house, not including a HALF HOUR or more walk from the nearest transit, on a street with NO SIDEWALK, to pick up my package. I'm absolutely furious. Even more so seeing these reviews and finding everyone else has been fucked over this way. This is just a poorly handled business and cemented me never trusting this company again. It's not a one-off that I can excuse, this is their normal status quo. Paying extra for three hours on foot to pick up a package they never even tried to deliver. Fuck you? read more