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UPS Customer Centre

1.1 (262 reviews)

Services - UPS Customer Centre

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Receipt of service I "didn't pay for"

UPS UPS Canada I paid for one day shipping from Marysville WA to Victoria BC on Monday at 5:10PM. It's 4 business days later and NOONE knows where my package is. They tried to say it was held at the border but you shouldn't scan it at every location if you're going to lie about it. She's trying to gaslight me like I can't read or have any receipts. Yesterday, your agent told us how to do a refund because of the delay and admitted it wasn't processed as an overnight package and didn't leave until Wednesday. Today your agent has tried every excuse and still doesn't know anything. She tried to say we didn't pay for overnight shipping but my receipt says one business day. Then she said we didn't pay at all. I paid $175.04 USD. Then it wasn't in USD so couldn't be processed, my receipt shows it was USD. Then it was because the shipper and receiver were the same, but they aren't. THEN the shipment didn't exist at all and tne information we were providing didn't match their records. An update would be really great but instead I've been on hold waiting for a supervisor for over an hour.

No you are not sorry. We watched you NOT EVEN TRY to buzz us. FAIL
Christopher C.

My wife and I literally just watched, out our second story West End apartment in Vancouver, a UPS delivery truck pull up out front. We were expecting a package, so we watched. He pulled it out of his truck and walked up to the front door. My wife went to the phone to let him in. It never rang. The driver went back to his truck about 10 seconds later, package in hand, and left. Our last names and buzzer number are clearly marked and the phone works properly. There was a note left saying we were not home and to pick up our package at a UPS location tomorrow. HE DID NOT EVEN TRY TO CONTACT US

Your view on foot from Templeton Station to UPS for about 2km each way.
Ben C.

Who wouldn't want to spend the afternoon taking the skytrain into honest-to-god the middle of nowhere and walking half an hour each way on a road with no sidewalk, breathing in diesel fumes? This is a business that doesn't even let you pay their absurd customs brokerage fee online. If they did, they could've just dropped off my package at home. As it stands, if you want to ship something, use Canada Post. FedEx. Purolator. A message in a bottle. 19 other reviews do not lie. A transnational-scale company can and should still be human-scale when dealing with customers. This is an efficiently-placed warehouse and a shittily-placed "customer care counter".

show that 1 out of 2 has the correct address and delivered, the 2 out of 2 wrong address

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Livingston International

Livingston International

(6 reviews)

YVR

Like other posters/reviewers my car was also significantly damaged, I was very unhappy with both…read morethe service and follow-up responses. Over $8,000 in damages was done to my car while in transit. Despite paying considerable money for and being reassured by Livingston that care would be taken with the transportation of my car, that it would be door-to-door delivery service and transported in enclosed rail, as well as confirmation that my car would be 100% covered for any damages, the car was not delivered door-to-door to its final destination, had many damages that are listed below and was not transported via fully enclosed rail - as confirmed via a professional appraiser and body shop specialists (more below). Damages that were NOT pre-existing that I noted once I collected the car (which was very dirty), that were further confirmed by a professional appraiser, and then subsequently confirmed via bodyshops are damages that were done while in transit are: - multiple windscreen chips - multiple scratches to glass sunroof - multiple scratches and damage to multiple panels on the car, including deep scratching that goes beyond the paint into the bodywork, with dents - white specs all over the car's black paint- confirmed via an appraiser and body shop estimator to be ash fallout from prolonged OPEN rail transportation - damage to the undercarriage including denting - pushed up/back and tearing of felt lining (hanging down) I have lots of proof - detailed before/after photos, service/repair records, witnesses, an appraiser and body shop estimates - but was completely unsatisfied by the company's response (and delay or lack thereof) and then their subsequent denial to accept liability. I fully followed their in-depth claims process, which is the last thing you want to spend hours and hours doing after a big move, not to mention the stress/anger/frustration that comes with receiving your car in such a state after having taken good care of it yourself, and paying a lot of money to a company that advertise themselves as professional movers. I lost faith in the company and their processes so I chose to involve my own insurance company who assessed and agreed that the damages were done in transit and have approved all repairs. Livingston denied any liability citing their vehicle transportation agreement and heavily relied on a condition inspection report that doesn't accurately document the pre-existing condition of the car (my insurance adjuster agreed that this wasn't accurate and was excessively marked up by the person who collected the car - they seem to do this to cover themselves, e.g. they marked dents and scratches on panels that aren't there - even now after delivery, these supposed dents aren't on the panels/areas where they marked them)- read others review that also mention excessive marking up of this document. I received a verbal apology via phone and reassurance that my experience wasn't normal. I chose to pursue a refund for the service and wanted compensation to cover the cost of my insurance deductible. After over a month of back and forth emails and phone calls, I was offered a courtesy gesture of $500. I was going to accept this to offset some of the costs but then they wanted me to sign a full and final release - first mention of it, which I refused. I'm now assessing ways to escalate this further, including formal complaints to consumer bodies such as the Better business bureau among others. Make sure to look up other reviews on trustpilot, social media - twitter, Facebook etc., to see other customers that have had their cars damaged in transit and have also had awful experiences dealing with this company.

Do not use this company EVER. I shipped my car via them and they cracked the transmission, dented…read morethe oil pan, damaged the fuel tank and when I submitted a claim for repairs they completely denied any fault. Car was inspected prior to pick up and then arrives with damage!!! Never ever ship with this company, THEIR Management decide if your damages are their fault, so they NEVER are. Will recommend to everyone to not use this company for anything!!!

UPS Customer Centre - shipping_centers - Updated May 2026

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