UPS sucks! Package from China to Vancouver landed Monday morning about 3 am. From there, you'd think great.. it'll be here in the morning! Nope.. arrived in Anchorage at 12:52 pm, then left again at 3:44 pm. Then it arrives in California at 9:09 pm, then leaves at 1:57 am Tuesday. Arrives in Seattle at 4:19 am, then leaves again at 4:33 am. Then, finally.. back in Vancouver at 5:05 am Tuesday. .. Then over the next 3 days.. he only came by once, day 2, yesterday. I know.. I sat at the window all day, all 3 days. But unfortunately, package from China requires duty fees. He didn't have change for a $20 for a $10.66 fee.. and wouldn't wait 5 minutes while I ran across the street to a gas station for some change.. blah! So now, after 3 so-called tries.. I have to go to Ferguson. I don't drive. And customer service said they don't take cash. I don't have any cheques right now, and I don't have plastic. Never deal with "Brown" again! read more

Pick-up office is in Richmond airport, only open in weekday. I asked for dropping my package in a UPS local store which is close to my apt. They said I should talk to a delivery manager to arrange the delivery and pay extra $5 when picking up. BAD experience! read more

Simply do not use UPS. But if you find yourself in the unfortunate situation that you must then do not trust the information you get from their people on the phone or from their package tracking website. I was told by the UPS customer service people that my package would be waiting at the Richmond office. I confirmed this a second time with them. I checked the tracking of my package on their website as well and it too indicated the package was awaiting pickup. So I drove across town to Richmond to pick the package up only to be informed that it was, in fact, not there but rather on a delivery truck somewhere. I asked them why, when both the person on the phone and the UPS tracking website indicated the package was awaiting pickup, it was on a delivery truck. They told me that they didn't have time to remove the package from the truck. They had no explanation as to why their website indicated the package was awaiting pickup. I will never use UPS again and I would suggest you consider other options as well. (And don't get me started on their extra brokerage fees.) read more

My partner mailed me my engagement ring on the 4th of November. She resides in South Carolina and I reside in Canada. She had previous to this, mailed me a 50 pound box of items and no issues were had. UPS even phoned to confirm this was a gift going to a residence. It arrived without issues. She attempts to send my ring and it is delivered COD saying I would $212 dollars because of the rings value. It is a 100 ring insured for $1000 as requested by the UPS teller. I was forced to refuse the COD as they knew I would by my postal code in the DTES. They sent it through brokerage, which I did ~not! request and then informed by fiance that she would have to pay the $212 dollars here plus an additional charge which brough the total to $450 dollars. I am sitting here waiting for my mother f^&*ing engagement ring in the downstairs lobby. According to UPS it was on the truck and listed as an urgent delivery. It should have been on the first truck out. I ~know~ someone from UPS saw the ring and decided that they deserve it, they even suggested I abandon it. I have a brain tumor and all my girl wanted to do was put a smile on my face after the bad news I received. Thanks to UPS that isn't going to happen. read more

These guys (UPS) charge the most import fees to Canada of any carrier. There fee schedule is non existent they just charge whatever they feel like no matter what the value or size of the shipment. I bought a non working music stomp pedal the size of a bar of soap it's value is $80, I paid $18 for shipping and now they want almost $42 in import fees. Also you have to write a cheque or money order to pay these fees because the drivers don't accept cash. UPS is by far the worst, most expensive and unfriendly company I have ever run across. People be ware! they are a rip off!!! read more

6 days was my book left in store and than they dont delivered it and tracking says it was delivered :-( horrible store

If I could give UPS a 0/5, I would. Their business model for delivering decent customer service is not just lacking - it's non existent. Their miserable-sounding employees seem to change their opinions on a whim, their deliverers are not acquainted with the buzzer, and their web and telephone systems are so bad, they make government websites look user-friendly. (The employees were not willfully trying to keep me from my package, and their miserable demeanors are probably caused by working for a company that hand-delivers dissatisfaction to customers all over; the fault is with the company, even though the employees sadly get the worst rap for it). After leaving work early, twice, missing two completely unannounced deliveries, getting an email that my package had arrived at a UPS store location nearby my house, and going there only to discover that it had not arrived anywhere at all; after going through their moronic and dysfunctional website and automated phone service - the SPEAKING kind, that says "goodbye," when you ask it to "track a package;" after finally reaching a human being, and being told that they couldn't change the delivery to my work address, even though we LITERALLY have a shipping and receiving area that welcomes UPS, and telling me that the store location by my house is full and there's nothing they can do; after my partner called them a few minutes later pretending it was his package with the exact same information I had provided, and them telling him that they'll deliver it to the aforementioned "full" UPS store location with no problems (let's just pause to note that I was not loud, rude or emotional on the phone until the end, and provided the information my partner repeated word-for-word when he called, so why they should have treated him differently from me is unclear to me); and finally, the beautiful cherry on top in the form of the the UPS store employee who was so busy swiveling in his chair and listening to horrible techno-dance music about sex parties that he, upon my calling him to confirm if my package was there and what I needed to pick it up, failed to make the distinction between government-issued ID, and government-issued ID alongside something with my current address on it (despite the fact that my surname is incredibly rare), resulting in me having to run home and back up not a short distance; after all of that, I have come to my own conclusion that UPS is atrocious. But let's be honest, I did not have to go farther than anyone who has ever had a delivery from UPS to have learned this, as is reflected in their average ratings of 1/5. read more

HORRIBLE SERVICE! I wish I could give 0 stars 1 is too much for this horrible business!! Sender had wrong address so UPS wants to charge me $80 to change the address eventhough I am not the one to write down the wrong address. UPS are scam artists!!! Customer service is horrible!! NEVER USE UPS!! read more

I am very disappointed in the way UPS handles its shipments and treats its clients. I have now had 2 shipments delayed through UPS. When the second shipment was delivered, one box was missing. When we called to inquire, we were told it was not put on the truck because it either did not fit or it was missed. This is unacceptable. We are a business and we expect to receive our packages on time. Imagine if we told our clients that they weren't going to receive something on time because we couldn't be bothered to make sure it all went on the truck. UPS's business is shipping packages. I would think that delivering all 4 of 4 pieces of a shipment together and on time would be a priority. Furthermore, the customer service department is entirely unhelpful. It is clear that they are reading from a flow chart and if you ask a question for which they do not see a response on this chart, they simply repeat what has already been said. They do not seem to have access to any further information on packages and have no power to help the client. I was not even allowed to speak to a supervisor after specifically requesting to do so. We frequently ship with another courier and do not have these issues. We decided to try UPS this year, but it is clear now that this was a mistake, so we will not be using UPS's service again. read more

On March 27 2016 I ordered a new tablet from Rogers wireless. Their shipper of choice is UPS. On March 28th at 10:24pm, UPS received my parcel for shipment. On March 29th it had made it all the way from concord Ontario to Richmond BC at 3:23am. So it went from Ontario to British Columbia in roughly 5 hours. Which is awesome as google maps estimates that at a 44 hour drive. Then starts the incompetence of UPS. They "incorrectly sorted" my parcel and sent it to Delta BC. Which caused a one business day delay. If it ended there. I wouldn't be writing this review. So. It gets back to Richmond at 8pm on the 29th. 30th at 8am, states it's on the truck for delivery. WOO HOO!! I was so excited... Fast forward to 6pm after I had wasted my whole day stuck at home waiting. Call the 1-800- number and ask if it will arrive by the cut off time of 7pm... I was told yes. Definitely will be there within the hour. And was advised to "EXTEND MY PATIENCE!!" (WTF?) Fine. Patience running out. But FINE!!! 8pm rolls around. Still no damn parcel. Try calling. They are closed. Call the other 1-800- number... Wait on HOLD for 50 mins, only to have it finally connect and get hung up on. Now it's 9pm and I'm contemplating how I will get my revenge... Had a shower and calmed my tits. Next morning I call. Get a supervisor that calls me back really quick and apologized for all the problems and says it WILL be delivered TODAY at 4:30pm... Sweet. So excited. So. Go pick my kids up from school, and come back to a damn UPS post it stuck to my door saying I have to go pick it up at my local location... WHAT. THE. HELL!!!! One delivery attempt NOT at the time I was told. And have to go pick it up?! FINE... so bright and early this morning I go there for opening at 9am to finally get my damn parcel. And the guy asks me my last name. Give it to him. He says, " it's not here..." I tell you I was bout ready to pounce... Yea, he filed it under my FIRST name... So. To summarize. Left Ontario on the 28th of March. Got into BC in less than a day. But for it to make it 45 god damn minutes from where I live it took 4 days for me to get my parcel?!? What the fudge is wrong with UPS in BC?! Are all the employees incompetent? I think some serious training needs to be done. Cause THIS is NOT ok. Not at all for a company who keep promising delivery then fail to do so. Some ideas to help you improve your delivery times in BC: 1. fire everyone. 2. Hire responsible adults who actually care about doing their job. 3. Train the hell out of them. 4. if you have an excess of deliveries after a holiday. Freaking add more drivers so you actually deliver when you SAY you are! Sincerely, One pissed off customer who had to wait 5 days for a 2-3 day shipment. read more

The tracking showed : The receiver must pay the duties or taxes due on the package, and they sent me an e-mail that : At the request of Carol Cole Company, this notice alerts you that the status of the shipment listed below has changed. Message from Carol Cole Company of NUFACE: Your NuFACE order has shipped. Thank you for your business. Shipment Detail Tracking Number: Ship To: UPS Service: STANDARD Package Weight: 3.0 LBS Duty and Tax amount due: 32.39 CAD Invoice Number: 13-Repaired/Replacement MicroCurren Purchase Order Number: RA# CON1278-16 1 C/B TRI RTN:C/A+BX This is an item I had returned to the Manufacturer Carol Cole for repair. I called UPS customer's service in Canada where they said this was a brokerage fee (for UPS) They are too shy to write that so they stuck their theft on Duties & Taxes of Canada. And by order of Carol Cole. read more

Same problems as others. The nondelivery notice was sent by mail leaving only 48 hours to claim my parcel before it will be returned to sender. I don't drive, and the Richmond depot is not on a transit route. I am a senior, and I walk with a cane. How am I supposed to get to Ferguson Road, by taxi? Give me a break! Why don't they notify you on the first delivery attempt by leaving a sticker at the front door like other couriers do? Why don't they drop the parcel off at the nearest UPS store (which is just down the street from my home) for personal pickup like Canada Post do? read more

They missed delivery three times, even after I spoke to their call centre multiple times to confirm specifics of delivery, only ever left a delivery tag the first time. TERRIBLE. Should be closed FOREVER. Delivery hours of 9am-7pm?!? read more

0 if possible. No notification...Well that's not entirely correct. They let you know your package is coming sometime today. Thank you so much, because I really wanted to take a day off work to sit out the front door of my apartment building for 10hrs, and wait for my package to arrive. No scheduled pick up for large items. Complete joke. read more

I wish I could choose a rating below 1 star ! I ordered a package from US ( which Ido often and I know the time frame and/or charges ) and had the worst experience with UPS in every single step of it! Starting from the pick up,once the website confirmed my order and sent me the confirmation number, I couldn't track the package until 3 days whereas it's normally a couple of hours to max 24 hours for it to show on the system. The shipping from New York to Vancouver took another 2 weeks and when finally the guy showed up at my building while I was out, he asked the concierge to pay 172 $ ( for a 270 $ package that I've already paid the shipment )!!! Obviously he didn't pay and I needed to call them back to understand what's going on! Needless to say the 1-800 number is an endless recorded message with millions of options except talking to the operator so I needed to pretend I'm not understanding anything to be connected to a human being .The lady was quite nice but needed to check everything with someone else! I asked about the amount I had to pay and she said it's related to import duty and tax and I was like DAAAA!!! but how are you calculating it ? So basically they wanted to charge me for a broker service in addition that is a flat rate!!! I told the lady that A.It's's absolutely unprofessional and ridiculous that your agent shows up at my door with just an amount with no explanation,no emails,no phone calls in advance and B. I am NOT gonna pay the broker fee! To cut the story short she suggested I clear the item myself from Richmond but again never explained the process although I asked many time what would be needed and would it be in Richmond UPS office.Once I went to UPS Richmond there were many people in the line with one employee who needed to do everything himself including going to the back and finding the packages!After a long wait and when finally it was my turn, I realised I have to go to Customs to clear the package and go back to UPS to pick up the item.He gave me 3 papers that could easily be emailed to me !!! Custom was exactly on the opposite side of the airport but the process didn't take much and I ended up paying 61 $ !!!Pfffff !Moral of the story : if a website is dealing with UPS only, I'd never purchase anything from them. read more

Still waiting for 40 bouquets of fresh flowers ordered from Costco. Delivery was supposed to be before 7PM today. The flowers made it all the way from Ottawa, Ont. to Kelowna, BC in one day. The flowers apparently left Kelowna(1 hour away from me) at apx. 8AM this morning. When I called customer service earlier today, they couldn't give me a better time frame. So spent the entire day waiting, waiting, waiting. I called customer service and they now say delivery could be as late as 9PM!!!! Really? Now I fear what condition the flowers will be in! I need 40 arrangements for Saturday afternoon and might be S.O.L. Thanks UPS(not) you suck! read more

WORSE CUSTOMER SERVICE EVER! I AM UTTERLY APPALLED AT THE EXPERIENCE I HAD TO GO THROUGH WITH THIS GARBAGE OF A COMPANY. I don't understand how UPS is still in business. It has the worst, and I mean WORST customer service EVER. Ordered a package online and they shipped it through UPS. UPS called and notified me it was at their depot and needed to verify my address for delivery (I live in a condo). I called them and informed them that my apartment building has 24 hour concierge service and they can leave the package with them when they deliver it the next day. My fiancé spoke with the head concierge the next morning to let him know a large package over 50lbs will be delivered for us and he noted it down and assured us he will take it. I get a phone call late in the afternoon by the same lady who called to arrange for the delivery on the phone before, who seems agitated from the get-go. She starts off by saying "I told you to let your concierge know to arrange for the package delivery". In which case I told her "I did." She continues to argue with me, talking over me, cutting me off when I try to speak and starts to blame me for the whole incident. The story she tells me from the driver is that the concierge refused to accept the package because it was over 50lbs. She then says the driver informed her my name was not on the directory and so the driver could not drop off the package. So which is it? The concierge didn't accept the package or the driver could not locate my name on the directory? Why would the driver be looking for my name in the directory when I GAVE SPECIFIC INSTRUCTIONS TO LEAVE THE PACKAGE AT THE CONCIERGE? She then says, your concierge refused the package. Clearly, someone is lying. I kept her on the phone and called my fiancé on another phone to call the concierge immediately. Concierge verifies that UPS came to drop off some items that day. BUT THEY ONLY DROPPED OFF FOUR SMALL BOXES AND THE DRIVER NEVER MENTIONED ANYTHING ABOUT A BIG PACKAGE NOR DID HE PRESENT ANY BIG PACKAGES FOR DELIVERY. The concierge insisted that if it was the case, he would have accepted it as my fiancé made arrangements with him that morning!! SO WTF!!!!!!! I'M PRETTY SURE THE DRIVE DIDN'T EVEN ATTEMPT OR BOTHER TO DELIVER THE PACKAGE! I told the lady on the line that they will have to deliver it the next day again and she sounded so annoyed. IT'S YOUR JOB!! She then lectures me to make sure the concierge will accept the package which had already been done. I told her arrangements were made and that I will make another arrangement AGAIN then next day. So the next day my fiancé again speaks with the head concierge about receiving a large package over 50lbs. He assures us he will accept it and if a UPS driver comes he will specifically ask for it. Guess what? NO DELIVERY! There was a UPS drive that showed up at the concierge that day in which my concierge asked for the package and the driver says that it's not in his truck. This absolutely f**king ridiculous. UPS made such a stink about making sure the concierge will accept the package and doesn't even deliver it. So we wait another day, checking in with the concierge again in the morning for the package. It finally arrives later that afternoon, in which case the concierge accepted the package. This is absolutely unacceptable. How can you possibly still be in business? And looking to ALL the negative reviews on yelp, I'm surprised management and their head office hasn't done anything to improve their customer service. UPS would be my last choice for parcel service. read more

Sending gift of boots from California to Alberta via UPS because seemingly cheaper. UPS driver there charged recipient Cdn $40 for import duty. This represents over 20% of the value, & is in addition to the U.S. sales tax paid for the items. Driver confided to my brother that via post office probably no duty would have been charged. APPARENTLY UPS HAS A DEAL WITH CDN CUSTOMS & GETS A COMMISSION FOR COLLECTING IMPORT DUTIES. What a conflict of interest! read more

If I could rate 0, I would. From their inaccurate delivery times, to their barely functioning online interface, to absolutely powerless customer service, this company couldn't be less helpful. read more

I also agree with the previous comments, having been to this office today. My only dissent, and second star, is that I found the two staff members remarkably pleasant despite having to work under very poor conditions, including the shared low expectations of those waiting. The real culprit here is UPS management. It is clear that they presumably cultivate the shippers while the recipients are of no interest whatever. The only answer is for everybody to insist that purchases not be shipped to them by UPS. read more

If I could give negative stars I would. This company scams you for brokerage fees. I gave them the fee via check and UPS didn't cash the check and sent the balance to collections. I had to spend 6 hours to correct their mistake. I will never use UPS again. read more

This company is absolutely ridiculous and contacting their customer service gets you no where. From the driver pretending to deliver the package to the customer service rep forgetting to let the location know to hold your package a few days. Absolutely garbage. read more

can't believe the depot is in Richmond and is not open evenings or else weekends. What about people who have jobs? Doesn't common sense tell you that if you can't be home for the delivery person that you likely have a job and can't drive out to Richmond to retrieve your package during work hours?? read more

When I arrived at UPS office in Richmond, about 10 people were in line, and it was NOT moving at all. Then the customer service representative disappeared into the back for a while. An employee came out and told a waiting customer that his package was lost. The customer said he had been waiting for four hours. Another customer was told that his package had been missorted in the warehouse there. They told him to call 1-800-PICK-UPS to track it. It should be 800-Y-PICK-UPS. If it's their error, they should fix the problem, not tell him to call a toll-free number. Then a woman was told she had to go to customs to clear her item. The woman said she had driven out there by taxi and no one told her she would have to then go to customs. I drove the woman and her daughter to customs. Upon returning, the woman had to wait in line again to pick up her item. I wasn't picking it up. I was having it delivered and changed the address to a new delivery location. Then it didn't arrive on the day promised. They were holding it to clear it -- again. You can't clear a package twice! I made sure UPS had the new address. They read it back. It was correct. The item showed up as delivered, but the store didn't have it. Turns out they delivered it to the original address, not the updated one. They had updated the address in their computer, but not on the package. That added another two days to the delivery. They said they'd pick it up, then drop it off the next day at the correct address. I didn't trust them. I brought it there myself. I would NEVER use UPS again, as many people in line in Richmond also promised. They are completely disorganized and offer very bad service. read more

Never before have I cried out of frustration at a delivery company. I have spent the past 7 days tryng to track my package which arrived at my apartment 2 days late, and because the delivery guy didnt think to give me a call with the phone number provided on the shipment address, they couldn't even figure out my buzzer code to get me my package. When I called to complain, they offered NO SERVICE until I mentioned it was urgent that I recieve it before the weekend. Then they told me that they would deliver it within the same day as the 1st attempt. I waited at home all day wanting to make sure it came and they didnt miss me. Well, it didn't come. So after another long phone call of me repeating my issue, they held it for pick-up saying I could get it on Friday. Well, Friday is here and since it's Good Friday, they are closed. They are also closed on Monday. Things I found out through Apple, where I purchased this shipment. UPS couldn't even give me accurate dates when their OWN company is open. Now I leave on Tuesday for travels where I needed this package to be with me, but alas, I will go without it. So, even though it is not like me to be so vile and vengeful, I hope UPS continues to displease people to the point that they shut down. Fuck. Them. read more

This is truly the worst courier company. Every negative review here mirrors my own experiences with UPS. Every single one, so I won't bother detailing my story. You've likely, or will likely, experience it too if you use UPS. Every other courier can manage to get me my packages on time and with very little hassle. And they don't charge me ridiculous brokerage fees for my trouble either. From now on I just won't be buying anything from a place that gives me no choice but UPS for deliveries. Even if it means spending a bit more some place else. At least I'll actually get what I ordered. read more

There is no way in hell the driver even buzzed our condo unit. I sat at home patiently waiting all day for the delivery and nothing. I went down to the mailbox late afternoon and found a notice saying they attempted the delivery. I called them and advised them this and then told them their driver can not be trusted and I will pick it up at their nearest UPS store. They told me it has to be at their depot which was more than 20 kilometres away. In disgust I told them they do nothing for the customer and send the fkng thing back. It was worth about 20 bucks but I didn't care. Complete jokers to say the least read more

I ordered an 8lb package from California and up front I paid 21 dollars for UPS shipping. (Freaking expensive, but at least that would cover all costs AND it would be faster than Canada post- Or so I thought...) I tracked the package online and it moved swiftly through the US. However when it got into Canada it sat at the Richmond location for 6 days without moving or changing status. Annoying. I was tempted to go there and get it myself but I was told it couldn't be done. This week I was relieved to see a estimated delivery date attached to my tracking number- and it was my day off! Things were going to work out perfectly. Well I waited up all day for my package and never heard a peep. At 6pm I went to the apartment lobby to check my mail and what do I see? A UPS slip on my mailbox AND a 16 dollar extra charge. Why the hell didn't the driver buzz my apartment? It is after all a delivery service that is supposed to be delivered to your door! It said my apartment number on the package (same as buzzer number as the sign on the door clearly states), and obviously he knew it anyways because he somehow got into the lobby and stuck it on my mailbox! For the record, FedEx always buzzes my apt number. Anyways I'm pissed so I call the UPS help line. I go through a gauntlet of listening to robots explaining UPS policy for about 10 minutes before I'm finally able to talk to a person so by this point I'm extremely frustrated. (If you've ever had to call their customer service line you know where I'm coming from- it's awful.) I'll admit she was very pleasant and was empathetic about my lazy delivery driver. She said she would have them attempt to make another delivery the following day, but I explained to her that I had to work, and that the initial delivery date was the only day that was supposed to work out for me. She didn't really know what to do (Can't blame her- that driver really threw a wrench in things.) So I finally said I'd just come pick up the package myself. She at first tried to tell me that it would be sent all the way out to Delta (I'm in new westminster so noooo thank you) but I pushed to have it sent to a closer location. Today I'll go pick up my package and be forced to pay the extra 16 dollar hidden fee- (for a total of 37 dollars for one measely 8lb package from 3 states down...) for the worst service I've ever dealt with. Never, EVER using UPS again. read more

I'd give them 0 star if I could. They withheld my package and refused to deliver by claiming the address is incorrect. The shipping label provided by amazon was in fact correct, but I guess they don't have access to Google maps. When I finally received my package full of books, I found it lying in my BACKYARD on a rainy day. I was home at the time of the delivery stated online and the driver didn't bother to ring the doorbell, NOT EVEN ONCE, or at least leave it by the front door. They definitely don't give a single fuck about customer service. read more

If i could rate less than 1 star i would. My family and I watched out our window as the driver came down our road, saw that it was a dead end and decided to back over our front yard, ripping up our lawn and making a mess of the fron yard. i raced to get my shoes on and when i confronted the driver, he denied that it was him, even though the tire tracks led right to his rear tires. I have called repeatedly to ups, i leave my phone number and in 3 weeks no one has called. I am in the shipping business and i will NEVER use them.... ever!! read more

I won't buy from businesses that send items UPS again. All the other reviews have detailed all the reasons why UPS is a terrible service provider. I hope the people that can make change will take this information about their service and get better. read more

The absolute worst service you can ever receive. UPS Richmond 100% should be shut down. I had put an express on a package to Montreal called them numerous times before it was picked up how urgent it was that it arrive on time and low and behold it did not arrive on time or anywhere near it. In fact i am still waiting for it to arrive. the latest i told them was 5 o clock it absolutely had to be there and it is now 4 o clock. They keep saying they are doing the best that they can but really if you were doing the best you can you would deliver the package at the time that you had promised and that i paid for. I would rather walk to montreal carrying the package and i would be more confident at it arriving on time. I am NEVER using this service again, and i advise everyone to do the same. Horrible service as well, everyone speaking to you like you're a nuisance.. read more

My package was to be delivered yesterday. I see it online sitting at Richmond UPS for the past 24 hours. It has not moved!!! I call them and all they can tell be is to wait. I would gladly drive one hour to Richmond UPS warehouse to pick it up but I cant even do that. I will never use UPS again. I still sit here waiting for my package that was to be delivered yesterday morning. read more

I prefer never ever go with UPS again. They have kept the package with them from past one week. They didn't attempt to deliver at least once in a week time. Daily they are updating the tracking as "out For Delivery" but never delivered. very poor and pathetic UPS. When called customer care they cut the call in middle of discussion. I believe now that they have bad network , staff and infrastructure. They even deleted the tracking messages dec 14th . they are bluffing that they didn't update anything. good that I have taken screenshot of tracking messages. i told them I have screenshots then they agreed. read more

Phoned office,they agreed my buzzer number was clearly written in large letters. Driver never bothered to even to look at the label. This is the second time,and my last time using this service! Management needs to retrain their drivers or at least hire ones who can read!! read more

I find UPS in the states WAY better than their canadian counterparts, often delivering a day ahead of scheduled delivery. This week, I had a time sensitive delivery get from San Diego to Vancouver in less than 24h. That was the first leg of the journey. I needed that delivery within the next 24h. They didn't even try to get my package here earlier than scheduled, while only being a 4h drive away from Vancouver. Way to blow it UPS. read more

If I could rate no star I would. UPS is just not delivering, I don't blame the people who work for them, I blame the company itself for overloading their drivers so much that they can't do a decent job... After complaining over the phone on the third day of their delivery 'attempt', I received the package within the hour. And also got a call from head office apologizing. Good but not good enough for repeat business, I can't just drop everything and wait at home for a package for three days every time. The thing that is even more infuriating is that we have a UPS station across the street from where we live downtown. They can't leave the package at one of the their outlets(?!), we have to drive all the way to the airport to pick up if we miss. UPS management-- PICK UP YOUR GAME if you want to stay in business! read more

By far the worst carrier ever. It charged me 70 dollars for express shipping, which was supposed to take 1-3 days. However, it's been like 10 days and looking at the tracking, countless delays, the package HAS BEEN DELAYED OVER 2 times. horrible service, absoutley crap drivers and people who cannot get the package to you. 2 WEEKS LATE, I LOVE IT. read more

i really detest using ups. it only happens when a seller chooses ups. for me it's a huge hassle. they make three attempts all of which are during work hours. instead of the driver taking my package three blocks from me to the ups store, downtown vancouver, they would rather drive it back to richmond for me to come pick up. they close at 6 so i would have to battle rush hour traffic in the most congested city in north america to almost make it on time. not open saturday when i am not working. thats just a real a**hole thing to do. corporate bs and red tape that is not geared for customer service. this lack of customer service make me furious. i never, ever use ups to ship and never will. you suck, your business model sucks your lack of care for your small cutomer(who could be big if you tried harder) sucks, your phone robots suck also. i strongly sugest to others to NOT use ups. major hassle. ps. i hate you. read more

horrific lazy drivers - gave them all your delivery and buzz info, confirmed with their Richmond branch dispatch and they just didnt bother using it - so waiting since 2pm - no buzz - now have to wait 4 days (holiday and long weekend) for delivery! brilliant read more