Apparently in the last 4 days they have tried to deliver my package 3 times but someone has always been at my house at all times each day and now I have to go to Richmond when I live in North Van and have no access to a car. Furthermore, they can't deliver it to the local facility here in North Van. Wtf read more

Would give negative stars if I could. Let's start with brokerage fees, why the heck do you charge almost as much as the taxes and duties charged at customs?? Why? What is the big job in paying them and getting the package on to it's destination like you're already paid by the shipper to do? Also I had two deliveries from UPS within the same week, and the driver couldn't be bothered to buzz the number associated with my apartment number? Is it so hard to fathom that I might be living in an apartment under someone else's name like my husband's? Forget that, my number is provided with address why not just call me? And then when they do have COD charges they don't even drop it to the UPS pick up location just down the street. Instead they take it all the way to concord (i live in Thornhill). I will never ever be shopping from any international brand that uses UPS. read more

Ups can`t deliver to secure apartment building in Calgary and live note final delivery pick up at access point on friday .Instead driver said he will redeliver on monday when i call .Puraletor call me,but UPS don`t supply workers with phone.If monday delivery fail I will have to pick up in main warehouse and pay $6 so muck for Costco free delivery.5 Days without TV thanks UPS read more

I just want to warn all customers who actually care about packages they send or receive (which is basically everyone): AVOID UPS by all means! I was expecting a large parcel from my parents whom I have not seen for 2 years. I HAVE NEVER RECEIVED IT! As per tracking information package was "delivered to the front door". There was nothing at the front door. I live in a 12 store building with more than 1200 tenants - people walk by my door all the time, I was pretty sure there was a mistake- who would throw a delivery in front of the door just like that?! I never got a call from the driver (which you would normally get in case of attempted delivery from DHL or FedEx as they would normally leave the parcel in their closest location so that client can pick it up), I never got any notes, no nothing! I called the company and I just could not believe what I was told: "If there is no one at home driver can leave the package at the door and they don't have to call you or ask for a permission to do so." They actually leave packages UNATTENDED and if you are extremely lucky it won't be stolen or damaged. This is BIZZARE! This company does not care about their clients and their business whatsoever. Was my package actually left at the door? Did the driver took it or just threw it away? Who knows! I honestly wish I read reviews about this company before letting my parents send the package. UPS was the cheapest option and now I see why, there's 0 GUARANTIES you will ever receive what was sent to you. After finishing investigation of the case they said Sorry, we'll give you what you've paid for using our services... That's it!!!! My mother was crying for 2 weeks as everything she sent had a high sentimental value ( I am not even talking about the financial one). I am just shocked! I have never had such a horrible experience in Vancouver. UPS as a business has 1 basic job to do: deliver packages to their clients ( I am not even talking about customer service or any other extras). Unfortunately they are not able to do it properly. What a shame! I sincerely hope that this review will help all the potential customers make a right choice when choosing their mail services provider! read more

I was bracing for a horror story but after bitching and complaining I actually got my package delivered to my home within minutes (they missed the second delivery and were telling me it would be "return to sender" unless I forked over $5 to have it delivered to a UPS office near home). I was pleasantly surprised. read more

I never thought to write a review about these guys, even though I use them regularly without any issue. But seeing all these negative reviews and about things UPS does not necessarily have control over, such as brokerage and duty. I use UPS across Canada and from the US, they're prompt and reliable. The only downside is that your stuff needs to be well packaged as the boxes sometimes are a little "used". read more

UPS is the worst and their customer service is atrocious. I am BEYOND livid and dissatisfied. I ordered a shag outdoor rug from the Home Depot. I was given a tracking number and delivery date. Since I knew it was coming ( confirmed via email) we both worked at home and took shifts as to not miss the delivery. I prepared the area in the garden, moving rocks, levelling etc. so now I had a big brown patch with no grass and a party the next day. At the eleventh hour the delivery is slated for Monday. This is totally unacceptable. I spoke with all the parties to no avail. "Cancel", said the clerk at Mailboxes , "How does that help me?" I will have to start the process again and have to put something in place now aka- makeshift. I remember seeing the product at a store, only one left and 45 minutes before closing but I dashed to buy it . It cost a fair bit more ( as it is slightly larger) and I took a taxi home. So I am inconvenienced ( now compounded) and pay more for what should have been straight forward transaction . Business 101- Don't make promises you can't deliver on. The weather conditions were outstanding that day in the entire region. I suspect -that delivery was postponed in favour of a beer run- it being Canada Day Weekend. I have had other past miserable experiences with UPS. This is the short list of why you should never use UPS . 1) They are there at the door 15 seconds tops. I was in the foyer and next the delivery man was descending the steps. 2) I don't hear a knock or door bell because placing a notice is the preferred choice by a delivery system that does not deliver. A household of people and a serious guard cat that notices everything and we missed it? 3) Most of the candidates that are hired are young and inexperienced. Employee turnover is horrible. 4) They give a realistic delivery date and then bail at the 11th hour- what good is the tracking number when your product is held hostage. 5) They give you a final notice when you never got any prior notices. No papers on the ground. Say what? 6) They are slow, unreliable and expensive. 7) Sometimes you don't get a delivery slip and you have to find out on line if there was a delivery. 8) They loose and missort packages. 9) Just a thought- since they are allowed only so many mistakes there is a chance extended delivery dates are a way to buy time- coverup for the screw -ups 10) Sometimes the object is thrown or placed in an awkward position when it does arrive which isn't good for that type of product, as in bent. 11) Delivery time is what is convenient for them- not you. Your day revolves around dashing and catching the UPS delivery man at your door. 12) My friend paid for overnight shipping and it took two weeks. 13) Customer service is non-existent and they just refer you to the internet site. 14) Stores in partnership or are using UPS just pass the buck- no responsibility taken or options suggested except to cancel your order which just penalizes you the paying customer. 15) They want to charge you for their mistakes- re-delivery 16) I have found anyone connected with this outfit to be insensitive and not polite. Dismissiveness and customer service are not compatible. So for all the people out there, you are NOT stuck with UPS. I was actually shocked to find out that FedEx "ground" is CHEAPER than UPS after they bought out a low cost package carrier. FedEx is more reliable in my mind and I cannot remember having complaint about them. Postal services have more alternatives than ever before and you can always check DHL references on-line. Bye UPS and don't let the door hit you on the way out. You can stick that!!! Anita B Toronto, Ontario read more

first off: this rating does not involve anyone working directly in a UPS store, since I only had contact (more or less) with delivery driver and service call centre for that exact location. summary: WORST EXPERIENCE - never ever in my life again! No parcel delivery, but attitude. No one knows what's going on in their service centre! Long story: I have two experiences with ups, both of them were 100% negative. First parcel I was waiting for (may 2016) was a little smth from Amazon. I got a delivery slip in my post box for a missed parcel, nothing special, but slightly confusing cause I work from home, so I was there all day. But when I looked at the date, it said 'to be picked up until (date the note was in my post box)'. Side note: I check my post box every single day. So the note was definitely thrown in there on this exact date. Since it was already 6pm, I could no longer reach anyone on the given hotline. Next morning I called, parcel could not been held for me, neither delivered again. Not a big deal, cause it was a tiny item, but it left me with a awkward feeling. Nevertheless things can go wrong from time to time, but what put me off the most was, that the exact same thing happend again (August2016) with a parcel, which was very important for me to be delivered. I got the notification of a missed delivery in my post box on August 4th, saying they tried to deliver on 28th of July and would hold the parcel until the 4th of August (first issue, no notification in time). I called right away. Apparently the issue was, that the parcel was addressed only to me, and not to my partner who I live with, and the buildings directory says both of our names, so the delivery driver got confused. They told me they will deliver it on August 5th (a Friday)to make sure everything goes smoothly they added my partners name to the parcel, I also gave them both of our cell numbers and the direct buzzer code to our apartment. The 5th passed so did the whole weekend without any delivery, so we checked online and it said we already had 3 missed deliveries in total, unknowingly, even tho I was home all the time, no missed calls, no one rang the buzzer, no note in the post box. So on Monday I called again!!! First person I spoke to repeated the same issue, that had already been solved on Monday. When I explained her, that UPS already received both of our names, numbers and buzzer code, she transferred the call to someone else, who claimed we didn't open the door when they rang (so already two completely different stories they told me until that time, also no one ever rang). The 3rd person we spoke to, claimed we didn't had our names on the directory (which we had, we went downstairs to check it ourselves). In the end they promised to deliver it the next day (Tuesday), again I waited a whole day at home wasting my time waiting for the delivery, and no one showed up. When I checked the online status, it showed another failed delivery. I called again, they repeated the same thing we solved several times over the phone already (delivery driver couldn't find our number or names or anything anymore). All I got was attitude and the call centre repeatedly told me, it was my fault. I got frustrated and asked them to pick it up, but the only place I could pick it up would be in Richmond (45minuted busdrive from where I live, one way), even tho I have 4 ups pick up stations in my area regarding the ups home page. In the end they said, they would kindly deliver it again today, not without mentioning that it's still my fault. Nothing happened, no parcel, no call. Leaving me on frustration level 200%! Update: I called again at the end of he day and spoke to a really nice lady, first person that actually tried helping me. Unfortunately she couldn't do anything for me except for leaving a message for someone to call me back the other day. The next morning UPS called, the person who had more or less the information provided from this case was rude and seemed under enormous time pressure, cause she never let me finish a sentence, but she definitely got the issue wrong ('have you tried calling the service number? You have to be home for delivery' etc). The call lasted only two minutes and left me feeling more helpless then I was before. She said, the parcel would get delivered again today, expecting me to stay another day home, after wasting a whole week at home for nothing. WORST CUSTOMER SERVICE EVER! I have never seen that before. Update: Parcel arrived within the next couple of days (and someone actually rang the doorbell!). Delivery person was very nice. For some reason I had to pay ~Can$14 for that parcel, which was marked as a gift and had a overall value of 15€. Never had to pay for receiving a parcel with any other delivery company before. read more

Ordered an item on line. They used UPS to deliver it. I had two packages being delivered the same day. One from within Canada and one cross border. I was not home, a fellow resident accepted the Canadian originating package but the US one required payment which they did not have funds to pay. So it went back. The driver left the yellow and brown slip advising of attempted pickup... it was for the package that had BEEN delivered! I called UPS, very nice customer service person took down the information and I said I would drive out to the Richmond depot to pick it up the next morning. I arrive, wait in line behind customers having problems getting their packages. I present the yellow and brown slip, explain it was left in error and pointed out the correct tracking number for the package I was picking up. The clerk takes it comes back and says, your package was delivered and accepted by (name goes here). I say, no, the package that slip is for was delivered. The other package that I have written the tracking number of on that slip is the one I am picking up. Agent goes away, comes back, and tells me it is on the truck being delivered. I say, no it isn't being delivered because I am NOT HOME I am here where I said I would pick it up today. No apology, nothing, well you will have to come back this evening and pick it up. I repeated 4 times I was not driving back out there to get it. I was so mad I started to leave and the clerk says, what do you want to do with the package. I said leave it on the truck. Next day, no delivery. Today i go on line to check status and the clerk has written a complete false statement. -As requested by the customer, the reciever will pick up at a UPS facility wthin 5 business days. /Customer has confirmed and will pick up packages this evening- ...this evening being the same evening I said I would NOT becoming back and to leave it on the truck. You cannot call them, because as another post states, their local number sends you to their toll free number that is somewhere else in either this country or the US. I called the local number anyway changing up the last digit to the next number, got through and manipulated the automated extension number request until I got HUMAN RESOURCES... gave them my sad tale. Someone has to address the fact that these people, when dealing with an already upset customer, have to show some sympathy and offer their 'I'm sorry for the inconvenience' I have been in customer service for 40 years. I wouldn't have had a job if I was as indifferent to my customer's issues as these people. When you pay for something to be shipped, you don't expect to have to drive 20 or 30 kl to pick it up when a) you have paid to have it delivered and will not get reimbursed b) you have done your work and made alternate arrangements with their company. HELLO! Get some CS training going on, on the front lines at UPS! read more

I've learned that whenever a package gets messed up (which is every time!) I just call their main service line. Those are the only people who can straighten anything out. It's too bad they aren't the ones delivering the packages. The worst! I lose time, money, and sanity whenever I have to deal with this company. read more

ditto to everything I've read --- and I read many of the reviews. They don't even deserve one star but I had to choose it in order to write a review. read more

waiting for a package to arrive to Vancouver, BC. After waiting for 2 weeks went all over States and Quebec the tracking record said arrived in Richmond. Four days after arriving in Richmond I call to see if I could pick up myself as was taking for ever to come. The representative named Sheila said i couldn't pick it up till was delivered. Asked to talk to the supervisor and he said i could pick it up in Lachine, Quebec if i wished. I told him that I had been followed the package and it arrived in Richmond. He insisted that it was not in Richmond, BC, but in Lachine Quebec.. I asked his name and he hung up the phone... I still don't have the package. read more

TERIBLE!!!!! TERIBLE!!!!! TERIBLE!!!!!!!! after calling them 20 times and asking them to deliver my package to the accesspoint, i checked my shipment status today and it says,receiver does not want the product and refused the delivery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! honestly I am super frustrated! read more

Crappiest service ever!!! Spoke to an agent on friday to ensure that my package would be delivered on monday. 3pm comes along and no package. Called tracking line and the agent informs me that the last person I talked to forgot to send the message to have package delivered on monday. Great, one day wasted. The agent informed me that they will deliver the next day. I informed the agent that I will not be home and to leave it with the building concierge. I even left a note stating to leave package with concierge. Apparently two attempts were made to deliver but none to concierge. I called the tracking line again. I asked why wasnt my package delivered to the concierge. Agent had no clue. The agent then informed me that this would have been avoided if I filled the back of the delivery notice leaving specific instructions to leave package with concierge. I then informed the agent that since I was not home to receive the package, it would be impossible for me to take said delivery note left on the door and write specific instructions on it which is the reason i instructed them to leave my package with concierge. Not really sure if the agent fully absorbed my complex instructions. Tried to call the Richmond office but all I got was an automated voice message which is a smart move to avoid all the angry calls. Epic fail. read more

Useless Completely Useless. I had the same scenario as Christopher C. I will never order anything online again if they are the courier. They gave away a $400.00 Sears luggage piece to God knows who or to where. I had an investigation launched by Sears (UPS doesn't investigate) and they were amazing! They refunded my money and offered a new piece for free. Unfortunately, UPS delivered this second order and, as with Christopher C., now I have to go pick it up. I WAS HOME !!!! MY BUZZER WORKS !!!! I just hope when I get there they have it. read more

I wasn't home to receive my package so it was dropped off at the local UPS store. This would have been very convenient except the store keeps very restricted hours and so I could only have picked it up on Saturday when they are only open 5 hours. I wasn't able to do that for the one Saturday they held it and after one week they sent the package back to the main warehouse in Richmond. So now I have to either take a bunch of time off work to get there during the week, since they are closed on weekends, or call them to try and deliver it again and start the cycle all over again. Is this really the most efficient use of anyone's time? Do people really abandon their packages after one week such that they all need to be prepared to go back to the shipper? I can't believe a major international shipping company is so poor about logistics and customer service. They need to require their franchised store partners to hold the packages for a more reasonable period of time. **UPDATE** I called the main line to arrange for the new delivery and set the new address. It sent me through a few automated updates on my package status (which were not correct, as it claimed they were still making delivery attempts despite no attempts having been made and the package having been sent back to Richmond), but when I finally got a person she was extremely pleasant, efficient and helpful. For a minute I wondered if I was dealing with the same company. So 5 out of 5 stars for their call center staff. read more

Ordered some Christmas presents on Nov 25 - today is the 23rd of Dec and I have no tracking number and no one knows where it is. The company I bought from can't guarantee it will even arrive today as they have no tracking number either. I shipped to my work as we are open 8-8 M-F with someone on site all the time. Once tracking the package it says incorrect address and then returned it. No call or email saying where can we deliver it. Worst part? Address and contact information is correct - nobody contacted me. read more

I am so disillusioned with UPS. A simple delivery, from Phoenix Arizona to Laughlin, Nevada. Golf clubs shipped Monday, December 5, to arrive in Laughlin Wednesday, Dec. 7. This is less than a 4 hour drive by vehicle. UPS driver picks up golf clubs, has the printed tracking label, and advises that he will put the label on the case, so it will be affixed properly. UPS sends clubs to Bullhead City Arizona. Excellent, Clubs arrive Dec 6 in Bullhead; final destination is a 20 minute drive across the river. However, from that point on, this tragedy of errors and service is unbelievable. December 8 clubs have not arrived at the hotel, and UPS "is looking for them".. Reason: they say the cant read the label... maybe we, the client, put the label on wrong... Three days later; they find the golf clubs in Massachusetts! Now the story is the label is Illegible... And they will ship them back to Nevada; however, it will take them until December 19 to get them back to Laughlin Nevada; the day after our Director of Golf leaves Nevada; 12 day golf trip, without his golf clubs. Request to UPS: please expedite the shipping back to Nevada, so our Director of Golf can at least bring the clubs back to Vancouver Canada with him. Nope, no can do... The reason: the label says Laughlin Nevada! (yep, that same one that is either lost, not properly affixed, or illegible!)... So, clubs arrive back in Laughlin, the day after client leaves. UPS: no problem - we will get them to you right away. Clubs get picked up December 19, back to Bullhead City, Arizona, back to Phoenix, Arizona.. And now, on the way to Canada. That's Nice... from Phoenix to Vancouver BC, a direct flight, about 3.5 hours; final destination, about 20 minutes from the Vancouver, BC, Canada, Airport. Should be here in time for the Boxing Day tournament.. one would think... but, no, UPS has a different understanding of geography.. The golf clubs, leave Phoenix, and arrive in Ontario, California... where they are shipped to.. not straight up the west coast to Vancouver BC, but, clear across the country, to Fredericton New Brunswick. UPS - this is unacceptable service, what makes it even worse - no one at UPS cares - they have not apologized, taken any responsibility or even make an attempt at good customer relations. I can't imagine what condition these golf clubs will be in. While packed extremely well in a hard travel case, the golf clubs have now traveled about 6000 miles in 15 days... for what should have been a trip of less than 4 hours. UPS - unacceptable. Fredericton, NB, Canada 12/21/2016 8:46 The importer has not assigned a broker. This may delay delivery. Ontario, CA, United States 12/20/2016 22:09 Arrival Scan Phoenix, AZ, United States 12/20/2016 21:40 Departure Scan Bullhead City, AZ, United States 12/20/2016 11:10 Pickup Scan United States 12/19/2016 16:23 Order Processed: Ready for UPS LAUGHLIN, NV 89029, US Dec 19 11:21 AM DELIVERED BULLHEAD CITY, AZ , US Dec 19 07:58 AM ARRIVAL SCAN HODGKINS, IL , US Dec 15 10:58 AM ARRIVAL SCAN CHELMSFORD, MA , US Dec 14 01:58 AM DEPARTURE SCAN CHELMSFORD, MA , US Dec 12 09:24 AM THE ADDRESS LABEL IS ILLEGIBLE. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. / THE ADDRESS WAS CORRECTED. BULLHEAD CITY, NV , US Dec 08 03:58 PM WE'RE ATTEMPTING TO VERIFY THE PACKAGE LOCATION. / LOST PACKAGE INVESTIGATION PHOENIX, AZ , US Dec 06 03:44 AM DEPARTURE SCAN TEMPE, AZ , US Dec 05 10:20 AM PICKUP SCAN ORIGINATION Nov 30 07:21 PM BILLING INFORMATION RECEIVED read more

I can say just terrible customer service from headquarters and local center. They don't care about your rights and just playing with customers. Fuck this business. Do not take this service guys. Just need to be close for future. read more

UPS, the worse ever company, they don't deserve even for one star. I live in an apartment building, I was expecting a delivery from them; I was at home all day long. I have given them my buzzer code but they sent me an email stating that receiver was not at home, it was just a lie, because nobody came to deliver, they even never left a note on the door. I would never ever recommend this company, this is one of the worse courier company I have ever dealt with. read more

I would highly recommend avoiding using the company at ALL costs! This is the second time the only notice I got of attempted delivery was apparently the 3rd one! My parcel arrived on March 3rd but the second attempt was not made until the 10th and then after a few phonecalls I was assured it would be delivered on the following Monday...so I waited all day. 8am to 8pm and Nothing! except about 5 phonecalls assuring me it was out and about to be delivered. What a load of rubbish. read more

Why are people in Canada still using this company? I have had the worst experience with this company. They said that they would deliver my packages to the local UPS store for me so I could pick it up the next day when the store opened since I was in Victoria and was not able to be at home for the delivery. I went to the store to pick up the packages only to find that they did not deliver it there. Those packages where my equipment for my jobs. I was not able to do those jobs and this is the long weekend. So I will be pretty choked by the time Monday comes around and I'm giving them a call. I will never use this company again!!! read more

I'm only posting this under Richmond because they are a flagship UPS location, my order was meant to come out on Saturday which means it should have come from here. I did not get my package today because the delivery driver never came. The UPS driver claimed he tried to make the delivery but no one was home. I have been home the entire day. The driver called my cell phone then immediately hung up, leaving no voice-mail. I immediately tried to call the number back, and looked outside to see if a truck was out there. There was no truck and I live on the first floor beside the main entrance as well as the main buzzer is beside me. I continued to call the number back until someone picked up, at this time the driver claimed he was too far away, near the airport (which would mean his truck could magically transport since I don't live near the airport), and he would not be coming back for the delivery. The driver also claimed he had come into the building and knocked on the door but no one answered because no one was home. I explained to the driver that I have been home ALL day waiting for this package and he never did come to deliver it, and if he had been here there is no way he could already be by the airport. I also inquired as to why he did not ring the buzzer, the driver then simply stated he had no reason to because he was already in the building, I asked the driver how he was in the building if he did not buzz to get in and there was no truck outside. The driver then simply stated he did not have my buzzer number. There was also no notice left in regards to failure to deliver. The driver refused to bring me my package and would not even tell me what location the package would end up at for me to request that the package be held there since I would be working on Monday. read more

I do not want to give even 1 star. UPS service is terrible. I was home when the shipments delivered. The driver did not care to ring bell and just left. I just got the email that I was not available when the driver came. Really??? Now I went to pick up my shipment in Richmond office on 8131 Westminster Highway. The man named Mr Sun who is a store manager also has a terrible customer service. I can't believe this guy is a store manager. I have heavy 5 boxes and has to put them into my car. He did not even offer help. One of a box was very heavy, I begged him to help. He said NO! My toe is hurt. but when other man offered to help, he was the one he does not need help. Does it mean he has no intention to help me at all?? He did not even hold the door open. Mr Sun, you should not be there as a manager. If UPS company read this, you should teach your employee what is customer service. I will not use UPS!! Never!!!!!!! Terrible terrible customer service!!!!!!! read more

I was expected a package for my girl, so I never left home, no body came( ok, I have a camera in the front door, so I can prove it). But was told nobody home, and I have to go pick it up myself. What big fat liar. read more

You can't get any worse service than with this company. I had ordered something from Amazon and ensured delivery by a certain day. i waited 8am - 8pm as advised by taking a day off work as shipment was important. Well didn't arrive, so next morning , first thing, phoned them and was told they did deliver it.....yes, the WRONG ADDRESS. After several, call transfers , i was told by their Tracing Department that it will take 1-5 days for driver to try to retrieve it from wrong address and if they can't get it, then more days to file a claim with Amazon. Bottom line is they couldn't care less about you and your packages. They don't understand the importance of at least delivering things to the CORRECT address. In frustration, i decided to swing by the address it was incorrectly delivered at and the owner told me nothing was delivered. well just as i was returning to my car, i noticed a box hidden by some plants at that house, and yes, it was my shipment! Talk about ridiculous courier company. I did call Amazon and explain what happened, and they were really nice about it and when i ordered another package from them, they made sure to have it delivered via Canada Post, and yes i received it so quickly without any problems. I asked Amazon to find another courier company and read the reviews this company got! read more

I had a time sensitive package to deliver to the government. I went to the UPS store in Ironwood mall in Richmond, BC, and picked the date to ship as the scheduled arriving time was exactly the date I wanted. But the envelop was not delivered on the scheduled date and end up returned back to me. Shocked and disappointed, I had to redelivered the envelop via the same UPS store again and paid more the 2nd time as I have the deadline to catch so I picked the express service (I was very close to miss the deadline because of their first mistake, which would cost a severe consequence). Meanwhile I called UPS customer service line to complain as I have to ship twice because of their mistake. The rep promised her supervisor would call me back that day, well, that never happened. I asked the store for resolution, and the store replied to me that they are only franchise and I should deal with UPS customer service directly in order to get any refund. Since I got no response from calling, I wrote to the customer service instead. Another rep wrote a worthless apology letter and kicked the ball back to the UPS store I shipped. After I told her that the store wouldn't do anything about it, then she kicked the ball to the UPS store relationship department, said that customer service can't do anything about it as I shipped from a franchise. So I had to wrote again to the Store Relationship Dept, what a let down! After two attempts, I received NO response whatsoever, like a dead end! So many time and energy wasted back and forth by dealing with such a crapy service! I was let down by UPS all the way through, from the Store, the delivery service, the customer service and the store relationship dept. I was led to believe UPS and the Store use the franchise as the excuse to purposely ignore customer's complain so we can give up! Nevertheless, I'm not giving up to share my very disappointing and frustrating experience about this company and the franchise store. I hope anybody who have the choice does NOT go through what I've been through. As for me, I'll say Good Bye to this company, Never use them again and tell all my friends and family about it as well. read more

Usually I'm not one to bitch about things on the internet, but here goes. First and foremost, they lost my first package (a replacement computer part) so what should have taken 3 days, has ended up taking 3 weeks, tracking down people to talk to between both companies, and having another replacement sent. Now, they have tried to deliver to my building, and since I have a life on a Thursday and am unable to stay home all day, and wait for a package that has more of a time scope of arrival than the fucking Comcast guy, I expected them to drop it off at the UPS branch which is a causal 2 minute stroll from my place. However, for god knows what reason, things do not work like that. So after an hour on the phone, trying to avoid the day of travel, I come up dry and have to take the day tomorrow to the middle of no where to pick up a package. Honestly the worst shipping company. Please stick to Fed Ex. I wish I could give negative stars. read more

Package can't be left at UPS store a few blocks from my house, so I have to go to the warehouse, a 30 min drive away, to pick it up. I asked why and the seller apparently has to request this - so in addition to me paying for it to be held at a UPS store, the seller would also have had to pay them in order for me to have that option. Now I am going to have to take time off work to go to the warehouse which is only open on business days. read more

Ordered a mini-fridge from Costco. Unfortunately Costco uses UPS. Was supposed to receive notice of delivery date but did not receive it. Fortunately was home when item was delivered. Unpacked the box the next day and found one the top corners of the fridge was severely bashed in (like the item had been dropped upside down). The box has a right side up sticker and items that contain refrigerant are not supposed to be upended. Called Costco. They were great. No problem in returning the damaged item. Cosco put in an order for a new mini-fridge and emailed me UPS labels to use to return the damaged unit. Unfortunately now I had to wait for another UPS delivery and also a UPS pickup of the damaged unit. Coordinated these for the same day, but same truck can't deliver new and pick up damaged item. Set the pick-up time for the damaged unit for between 8 am and 5 pm. That should be enough time as I live 5 miles from the UPS depot. New mini-fridge arrived around noon. Heard the driver outside and managed to catch him before he unloaded as I wanted it delivered to the back door. He drove to the side of house and I watched him unload. UPS trucks don't have hydraulic tail gates, so how does the UPS driver unload a 90 lb item? Grabs the top of the box and pulls the top down to the ground (so the item is upside down on the ground), then lies it flat, then positions the dolly/carrier, then stands the item upright on the dolly. This driver was very careful in doing this as I was watching (or maybe he was just a careful individual), but it made me wonder how the first unit got damaged. Then had to wait for the damaged unit to be picked up. I had set 5 pm as the deadline as I needed to go over to the senior citizen home where my 97 year old father resides and assist him/coax him in eating dinner (this is not a joke). UPS had still not picked up by 4:30 pm so I called. After being on hold for a while I was connected to an individual who looked up the confirmation number and told me the truck was on its way and stated categorically that the item would be picked up by 5 pm. Guess what time the UPS truck arrived? 6:30 pm. I will never use UPS if I don't have to and I will be reporting this to Costco. read more

I was yelled at by the security person for about 5 minutes for entering the wrong parking lot, he kept asking me where did I go after i went into the parking lot and why did I go into the parking lot, clearly he thought I was some sort of North Korean spy who was trying to get into their facility in order to steal some confidential information. And when I drove around to get out of the shitty facility, I was yelled by another security person again. I understand that they are probably literate people who may have just moved to Canada from a alien land with education background that's equivalent to an 8th grade Canadian credential, but haven't they ever dealt with any people before? Didn't they have customer services in their original country of residence? I was gonna give them some tips about doing business in Canada then I realized that they are probably too retarded to be able to understand anything that I was gonna say. NVM. I had to speak their language, so I swore and yelled back. They need to know that the most important concept in the business world is something called a good customer service. Well, what could you expect from them...Just never use any services that have UPS involved in. read more

Dealing with a company really shouldn't invoke such fury in a paying customer. We left my son's stuffie in a hotel room in California. We were touring the US so arranged to have the hotel send the stuffie to Blaine, WA, close to the Canadian border. We planned to pick up the package on the way through Blaine going home to Canada. We arranged to have the package shipped online, gave our payment details and were given a confirmation number at the end of the process. When we were one day away from picking up the package, we checked online and discovered absolutely no record of our shipment existed. We spoke to "customer service" and gave our confirmation number and they said that we had never opened an account and therefore, the shipment wouldn't have gone. They had no record of our confirmation number. NOWHERE on the website, or through the online shipment request form does it say anything about having to open an account first. When this was pointed out, the customer service person repeated like a mantra that we had to open an account. We asked to speak to a supervisor since we would now have to ship it to Canada at much greater expense and wanted them to take at least some responsibility for giving us a confirmation number and appearing to take a payment without actually taking the order at all. The supervisor was rude and just repeated the same sentences that didn't make sense in response to what we were saying. It was like speaking to a not-very-bright robot. In the end my husband lost it and told them they were the worst company he had ever had to deal with and he didn't know how they stayed in business. Satisfying but we will never get those wasted hours on the phone back. FedEx picked up and delivered the stuffie with friendly and efficient service. We will NEVER use UPS and passed on our terrible experience to the Best Western hotel chain, recommending they use a different company in the future. Maybe if enough of us speak up... read more

Worst experience ever! Received an email telling me when my package would be delivered, and it wasn't even on a truck!!! They had 5 hours to deliver and chose to wait from Friday until Monday! Driver error and not even a sorry! AVOID AVOID AVOID read more

I'm sorry but when I ship my desktop computer through you, and you damage it then claim that you did nothing wrong, you get a bad review and shit talked upon. I sent my Computer to Edmonton through you, then it comes out damaged, then you say that my boyfriend refused to accept it, WHILE I WAS AT THE HOUSE WITH HIM when we received it, then say that the damage it received was not your fault. I even had a protection plan on it! Don't go through UPS. They will screw you over. read more

I expected two parcels for Christmas 2016, the deliveries turned out to be two pick ups at their warehouses. Unacceptable service considering the shipping charges are paid in full. read more

This is the MOst garbage company on earth. Totally incompetent people, Unreliable, Please do not deal with them. You will Totally waste your time. Terrible Experiences. read more

UPS is the absolute worst! Driver doesn't like getting out of his truck. Apparently, he can't figure out how to use a buzzer or fill out a delivery notice. I had to track my packages online to figure out they had been dumped at a drop-off point. The 4th package was too heavy for me to pick up (18lbs). I don't drive and have a baby in a stroller. I called customer service and they assured me it would be redelivered. I was called the next day by a rude offensive clerk at Aloha dry cleaners asking me to explain why I can't pick up the package myself. I called customer service again as was again told that they would re-attempt delivery the next day. I was called today by the same offensive troll at Aloha cleaners telling me that if I don't pick up my package, I will never receive it!!!! She wanted me to explain, yet again, why I couldn't pick up an 18lb package and carry it 10 blocks while also pushing a baby in a stroller!!! I'm beyond livid. Don't call yourself a delivery company if you don't deliver packages. read more

If there was a zero stars I would have given that. I got a phone call from a neighbours passing by to ask me if I knew there was a bag tied to my mailbox at the end of our shared driveway on our fairly busy road. The mailboxes are not in any view from any house around. read more

Terrible service!!!!!!!!!I had a package come from Ontario, sent to Prince George then to Richmond, but then the Richmond UPS sent it back to Prince George, twice, when it was supposed to come to Abbotsford!!!! Can't they tell where a package belongs? read more

UPS in Vancouver has consistently been a terrible service provider for my family and I am now at the point where I will not purchase any product that the supplier indicates will be shipped by UPS (which as noted by other reviewers essentially rules out the use of Amazon). UPS has never managed to actually deliver a package to our home. On at least 4 occasions, I have somehow missed delivery of packages even when I have been home to accept delivery. Each time UPS is due to delivery a package (i.e. those occasions when I have been at home and other occasions when we have been out at the time of attempted delivery), we have received a card in the post indicating that our package is available to be picked up at Ferguson Road, a location which I don't think is convenient to anyone in Metro Vancouver. The card has always arrived at least 3 days after the attempted delivery and almost invariably states that the package will be returned to the sender if not picked up by a date that is either the date on which the card is received or a date that is one or two days after that date. My most recent experience was the worst and has prompted this review. I had signed up to MyUPS so that I would be assured of receiving more information about the delivery time but this did not happen. When the 'failed delivery' card arrived on a Friday indicating that the package would be returned to the sender on the following Monday, I checked the tracking information on the UPS website which indicated that the package was already being returned to the sender (this was still Friday). There was also nothing I could do to extend the time frame for picking up the package, noting that my expectations of UPS are so low that I was not even expecting a subsequent attempt at delivery of the package. So I called UPS to see if the time for picking up the package could be extended and they indicated that it could not be extended because the shipper had requested that it be returned. The best they could do was confirm that if I went to Ferguson Road on Monday then the package should be there. I asked if they could guarantee this and all they could confirm was that, as of Friday, the package was currently at Richmond. I will find out on Monday if this is correct. Either way, I will not use UPS again and I will not purchase a product from any organisation that ships through UPS. read more