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    UPS Customer Center

    5.0 (1 review)
    Closed • 9:00 am - 10:00 AM, 4:30 pm - 6:30 PM

    Services - UPS Customer Center

    Shipping centers

    Mailbox centers

    UPS Customer Center Photos

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    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
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    The UPS Store

    The UPS Store

    (13 reviews)

    delann and Mary are so helpful thank you ups store of Muncie…read more. fast and friendly . spent less than 8 mins in the store for something that I thought was gonna take forever

    Horrible! They've lost TWO of my packages. One came back a month later opened! The other is gone…read moreand Susan Smith (the "owner") has been of ZERO help. I suspect theft by an employee. Entire staff is rude and incompetent. I filed mutiple complaints w/ BBB to no avail. I reported her to the FTC, too. So many federal violations of mail handling. I've also emailed the UPS Store General Counsel to let him know that this store is horrible. After filing those complaints, Susie wrote me a rude letter, not apologizing for her store being incompetent and losing TWO packages, but instead writing me a check for the package they lost AND then saying I'm banned from having a box with them ever again! That's absolute retaliation! She claimed my box was overdue, yet NEVER notified me. There wasn't even a message in my box to remind me. So, Suzi Smith is in trouble with the bosses and FTC now all because she and her people are horrible to deal with. Reading a bunch of these other reviews, I see I'm not the only one who's been treated horribly by these incompetent people. File complaints with BBB and email UPS customer service when you have issues so corporate knows how bad these people are! I know now why the employees are rude; it's because Susan Smith is rude and incompetent.

    UPS Customer Center - shipping_centers - Updated September 2026

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