We only do takeout. Best pizza in Lexington. Thin slices. Generous toppings. Well worth the price

My 15 years old daughter and her 2 friends ordered food to eat in around 9 pm. Despite the clear door signn(and Google info) that the place is open until 10 pm they were asked to leave at 9-30 pm on a very cold night without a ride. While we understand people wanted to go home earlier, there should be no excuse for such service. How can the place like this continue to survive in Lexington Center ? read more

Pizza is SOOOOOOO goooooood! Definitely recommend any pizza they make. Very delicious options, good ingredients, and good service.

What happened to this place? It was so great. Has it changed hands? They are always good about taking orders over the phone and the wait is decent (15 mins.) but the pizza was terrible. The sauce did not seem fresh and I kept biting into rock like chunks of garlic that must have been old and it overflavored the entire margarita pizza, which is usually pretty mild. They are pretty busy so I can't understand it. For over $20 for a very thin pizza - way overpriced too. read more

lets start with food. it was delicious and piping hot when it came to our table. it was really good pizza. the service was good. it wasn't amazing, but they did their job well enough. the place itself is small, but it's got a very casual, chill atmosphere. Big teenage meeting spot as my mother and I found out. seeing the other ratings makes me wonder if their food/servant service varies from day to day, but ours was pretty good. I would come again. read more

Requested order be canceled after pizza was more than an hour past the delivery window. Pizza eventually delivered was cold, soggy and the dough stuck to the pizza box making it inedible. Informed management and was given $5 off my next purchase in points. Unacceptable. read more

I'm so sorry. I hate to leave bad reviews. But this pizza was actually so offensive. I only got two slices "by the slice" and it was $12. Literally tasted rotten. This is actually a health hazard read more

Got a 14" 1/2 plain, 1/2 caramelized onions and ground sausage. Really good, crust not too charred on the bottom.

A four star pizzeria based on the food, a no star review based on the service. We've been customers for a long time at this location. Things have ebbed and flowed as management has changed, menus have changed. Through it all the pizza has been reliable which is why we keep coming back. The online ordering form on this location's website offers takeout or delivery. Tonight we picked delivery. It said an hour long wait, so we waited. And waited. At 75 minutes, I called the store AND NO ONE PICKED UP. I waited 15 more minutes and called again, AND NO ONE PICKED UP. Tried one more time, then got in my car and drove to Lexington Center. Where they had a staffed store, my order, and a manager(?) who explained, "We've tried to get them to take the delivery off the website, but we can't do it when it's raining like this." (Friend, it was barely sprinkling.) No apology. No attempt to call us. No money off the next order. If I hadn't driven in to see what was going on with our order, I wonder if we would have ever seen either our food or our money back. There's something seriously rotten with the management here that this happened. The food is still seriously good, but the service just earned the first bad review I've posted on Yelp. read more

In my humble opinion, this is the best cheese pizza I've had in the Boston suburbs, and I've lived in this region for 20+ years.

The gluten free pizza is the best in the area in both size and quality. We always pickup but they also have delivery.

We are always looking for Catering options including a great pizza delivery with alternate meal choices for every palate. So, we tried Upper Crust twice. Using the online ordering and scheduling tool was challenging as it continually changes the delivery time defaulting to 'NOW' if you make a change while finalizing your order. That aside, the pizza is GOOD. Delivery... with a hefty tip, WELL BELOW AVERAGE with a very cranky delivery person. My last order included cookies. EVERY SINGLE COOKIE was burned black on the bottom. Shame on you Upper Crust for knowingly sending "David's" burned cookies. For all of the related challenges, we won't be using Upper Crust any time soon. read more

Upper Crust Pizzeria - Burnt cookies - Pizza Near Me - Lexington, Massachusetts

I had a bit of extra time before my appointment and I ended up spending it all here at Upper Crust. They were clean, they were quiet, and after I had a slice of pizza and a soda, no one really minded that I was here for over two hours with my laptop. Thin crust pizza was tasty. read more

Upper Crust Pizzeria - Upper Crust Pizzeria in Lexington MA - Pizza Near Me - Lexington, Massachusetts

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Ordered here twice and while the food is great it's not worth the headache. First time I ordered I did Online pickup, came to get my food when their system alerted me it was ready, only to arrive and find that they hadn't even started cooking it yet. Had to take up an extra 25 min of my lunch break waiting for my pizza. Second time I ordered via Uber eats (cheesy bread and wings) and the wings never arrived. Called them and woman on the phone said it was Uber Eats' fault and that they don't make wings (even though their website says they do??) and that I had To take it up with them. Like I said, food is good but just not worth the aggravation. read more

Grabbed a veggie & cheese slice last Thursday for a quick lunch bite. Pizza slices are extremely thin and skimpy on the cheese and toppings. One "slice" is really a double in width so at least you feel like you get your moneys worth. Tiny inside- much more of a takeout place. Not sure what other pizza places are around but I'd prob check other options. read more

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Food is always good but....what's going on here lately? Called for a pick-up order 3 times with no answer so decided to go in person. Sweet lady at register but was clearly in over her head. Place was a mess front of the house and back! Food and trash all over the place. Lots of yelling between staff in ? Spanish. Was pretty chaotic. Wondering how much business is lost to not bothering to answer the phone. Pizza is usually very good but you can tell when it's thrown together quickly read more

We found a pube or beard hair on our pizza (shown in photo), had a missing part of our order, and our order showed up an hour late. Would never return. I heard terrible things about the Burlington location so maybe that's why it shut down. I shouldn't have ordered from Upper Crust since it's now past 10pm and I have nothing to eat. read more

Upper Crust Pizzeria - We found pube or beard hair on our pizza - Pizza Near Me - Lexington, Massachusetts

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I just order take out so can only speak for the pizza and it is very good pizza even if it is on the pricier side.

Thin crust is made the right way so these guys earn bragging rights for that. There is enough toppings so satisfactory there, too. I like the way it's sliced into 16 pieces vs the usual 8. The reason I gave two stars is because of the salt overload. They must dump a load of salt into every pie because every time I've ordered (about 3-4 times), their pies taste extraordinarily salty. After dining on their pizza, I spend the rest of the evening drinking lots of water, I assume because of the salt. read more

I've been living in the Boston area since 1990 and was raised on NYC/NJ pizza, so the bar is set high for me. I've only had Upper Crust twice and both times have been delicious and aaaaalmost there. BUT delivery took 2 hours?!?! I understand it was dinnertime on a Saturday and things can get hectic, but I managed a pizza place for 2 years in the 90s and at worst it was an hour. So, really, the rating is for the ridiculous delivery. read more

Not sure why the reviews are so low but I love this pizza place. Very delicious thin crust pizza that is so addicting read more

Upper Crust Pizzeria - Pizza Near Me - Lexington, Massachusetts

We ordered Pizza takeout and they told us 30 minutes, which is already a lot for take out. We ordered a simple Margherita. We came to pick up the order exactly after 30 minutes and were told it is not ready and it would take another 10 minutes. The simple pizza was ready after another 15 minutes... a total of 45 minutes, for take-out, not delivery. This isn't good service. read more

I ordered a simple pizza at 5, ready in 20 minutes. When I got there the young girl said it would be 15 minutes. My husband and I killed the 15 minutes and I went back in to be ignored by the young thing who was busy taking phone orders and walking back and forth to the ovens. People came and went, got their orders, but I was stuck along with a delivery guy will a pile of pizzas who was there when I first came in and still there when I finally, after 45 minutes, got an answer. Oh look, she said! He's starting it now! Cancel the order I said and watched to be sure she did. This place is ridiculous. Hire an adult at the register who can give an honest answer as to how long it will take for your order. but it won't matter to me because I won't be going back. read more

Pizza is decent... when it's fresh and not reheated! But please hire friendly people! Or at least one person who doesn't look so miserable and doesn't know what a smile is. Not to mention someone who speaks English! Seriously! Who does the hiring here! Staff is always so mopey and miserable and very unhelpful! read more

The good: Pizza was ready on time and the guy was friendly enough. The bad: The guy who rang me up had absolutely filthy dirty hands. Like over the top disgustingly dirty. Mind you, he was sitting in the customer area watching tv, not working when I came in. Looking at the stainless steel appliances as I was rung up, they were all covered in caked on grime that looked to be well over a year old. The kitchen area in general had some seriously questionable hygiene and was not clean (mind you this was at 2pm). On to the pizza which I was looking forward to eating. Immediately tasted what I can only describe as burnt plastic. Tried several other pieces and there was something totally rank/spoiled on that pizza. I through it out. I have never in my life thrown out a pizza, never mind a $25 dollar one. Please don't bother getting something here and take the 1 start ratings seriously, unless you want to risk getting sick. I have no idea what has happened to this place in the last 3 years. The pizza was the best and would drive some distance to get it. Pretty shocking and disappointing experience. Sadly, I will not be coming back to any Upper Crust location. read more

The pizza is always great at UCP!! I will say food from anywhere is always better eaten at the restaurant than having it delivered.

The best pesto pizza I've ever had ("Slightly Pesto" on the menu) and the best crust in town. Crispy, thin, wood fired crust! Delicious!!

Woman working there was rude. Clearly not happy at her job. But...don't take it out in customers. Overpriced pizza, tho usually tasty. But I won't return as long as she is there. read more

Once again, upper Crust delivered half the order. Today they had "no chicken"... what restaurant that serves chicken, has none! It's not an exotic thing and it's a main menu item! Ok, stuff happens... it's how they handle it: Instead of telling us or offering an option they charged for everything and delivered to our house half of the order. This is a business whose time has come. They had zero remorse. Can't wait till some hard working pizza family to opens a reliable place that puts some love into the food experience, and delivers what we order. Until then we well go elsewhere. RIP UpperCrust. read more

I have issues with their process... I placed an online order her on Jul 25th, around 9:40ish... and I got a call back that they cannot deliver tonight because it's too late for them... that's fair, I can understand... However, I was told that I'll get a refund in 3-4 days, which I never got, till date. After calling them few times, I never get a hold of the manager, and they're not refunding my money for the order that was NOT delivered... It tells me that their process is broken... Hope the management takes notice and fix this issue... read more

These guys used to have terrific pizza but over time things went downhill. Tried UC again after hearing that they were under new management only to have a(nother) disappointing experience. Ordered 2 pizzas (with a discount spent $32!) which were delivered hot within 45 minutes - yay. But the pizza was not cooked all the way through and one was SO bad that the raw dough stuck to the bottom of the box! Trying to get slices out was impossible as the dough stretched and the toppings fell off. Had to throw the whole thing out. Sent this feedback to the restaurant and asked for a credit, indicating I'd try them again another time. Never got a credit or an apology nor did they try to make amends. Upscale pizza?? Hardly. read more

Upper Crust Pizzeria - Raw pizza crust - ew - Pizza Near Me - Lexington, Massachusetts

My wife can't eat dairy so we tried there dairy free pizza and to my surprise it was good I have no dairy allergies and thought it was delicious and at a good price read more

Update: order wrong again. Ordered half onion and green peppers, half cheese. Got half onion, the other half green peppers. I'm sitting here waiting for them to make my new pizza. Staff is annoyed at me for noticing. I'm disappointed because I thought they they had fixed this. Great pizza, when you get what you ordered. Don't leave without checking, and don't order in the first place if you're time has any value. read more

I hate to say it, but the recent one star reviews are spot on. Ordered delivery on June16. Order was delayed 40 minutes beyond the quoted delivery time. Order was missing multiple items and the caprese was a pile of old arugula with a few small pieces of mozzarella. I called and requested they refund my card the missing items, no refund yet. This used to be a great option for pizza and salad but it has completely fallen apart. I don't recommend it at all. read more

I will not be buying pizza from this Upper Crust again. Today I stopped in and ordered a slice of cheese to go. I wasn't really paying attention so I took the pizza and left. On the way out to the car I had the impression that the pizza wasn't hot but I was really ready to get home. I got home a few minutes later and discovered that the pizza hadn't been heated at all. I decided give them a call. Finally got routed to the local store and I said "I was just there a few minutes ago and I ordered a slice of cheese to go. I was wondering why you didn't heat it up?" The response given, in an annoyed tone, was "I don't know because it wasn't me that gave it to you". Now mind you, there were only like 3 employees in the place when I was there so I said "OK, I believe that the person was a tallish woman". The response was "well, that isn't me". Case closed. With customer service like this, I don't want to support this business. When I look at the reviews, this seems to be the standard at this place. read more

At around 2:00 pm on May 15, 2024 during a slow Wednesday afternoon I ordered a 14" pepperoni and onion pizza in person. I always do so in person because they don't take phone orders for cash sales. I was presented with my order that as it turned out was not mine. The box had several soiled spots on it and there was a name written on the box that was not mine. The pizza I was given had no pepperoni on it and the pizza was stone cold. Obviously they tried to switch my order with one they had sitting around. I say this because it is the second time I have experienced this at this location. I noticed the problem while driving home (I pulled over to look) and returned to the Lexington Upper Chef and put the box on their counter,opened it and asked where the pepperoni was. The head chef though scolding me for dropping the box on the counter was unnecessary while failing to make any attempt to apologize or indicate how they intended to respond with any further service. Without going into specific details I suspect this fellow has a grudge to grind with me because I like to watch while they make and cook pizza's. His eventual service response was to cook me another pizza upon which I responded that I no longer wanted their pizza and asked for my money back. The front counter guy did so immediately and I left while the head chef continued barking his disapprovals. Leave it to say I will not be buying here again. It's really too bad because I absolutely love their pizza when provided as ordered. read more

Lousy. I remember eating at the first upper crust and how flavorful the sauce was. It's been downhill since them. I ordered a simple pizza with 3 vegetable toppings. Toppings were sparse, there was hardly any sauce. The sauce there was on it was absolutely flavorless. And all I could taste was Parmesan cheese. read more

I came back here once the restaurant opened under new management in hopes that it would redeem itself. What prompted me to return, you ask? The $5 off coupon that came in the mail. I gladly put my order in for a large State House pizza, and was quoted a pickup time of half an hour at 6:30PM on a Friday evening. I had my doubts about this. Hoping to be proven wrong, I arrived for my pickup and lo-and-behold, it was ready! The cashier opened the box to show me the condition of the pizza, and I happily paid and left. Now, I only live 6 minutes away from the shop. By the time I got home, the pizza was cold. I should have known that something was off when the pizza wasn't emitting much heat from the box, but I was so excited to get my order within 5 minutes of arriving that I didn't even notice the temperature anomaly. At least cold pizza still tasted good (although I much prefer mine hot). read more

Upper Crust Pizzeria - Takeout: Large State House pizza - Pizza Near Me - Lexington, Massachusetts

The only reason I gave it one star is they do not allow negative stars! I ordered online waiting the 40 minutes and when I arrived they said they would make now to busy no apology. There was a couple there dealing with the same issue. I said no thanks please refund my money!!! HAD TO CHASE THEM TO GET MY REFUND BACK INTO MY ACCOUNT!!! Still do not have it. CRIMINAL!!!! Worst customer service I have ever had and I'm not joking. They would not answer who owns the restaurant or who else I could call!!! I can only imagine that the positive yelps are friends and family. read more

I had to buy their pizza mainly because their store was very close to my place and my kids liked it. However, their horrible service and horrible pizza quality exceeded my patience capacity and here I leave a critical warning for future customers for their welfare. Today I ordered THREE items and stopped by their store on time as their online system indicated. But they were just making pizza dough without saying any apologies. When I stop by their store, again. I could pick up TWO items but they didn't give me my third order. At home, I realized that they didn't give me my 3rd order and had to return to the store to grab it. Yet, they said, they forgot to make my 3rd order. I was not the only customer complaining of their irresponsible customer responses. They NEVER apologize for their errors. I just canceled my 3rd order. Returning home, I again found another super angry scene; The horrible quality of the pizza. They are so burnt and even they cut the boundary of the pizza, which means that they knew they burnt my pizza but still served to me. I think they may have to work harder to deal with customers, particularly under COVID-19 but it seems that they still have a sufficient number of customers. I share evidence in this post. Stay away from this pizza store!! You can be dead of extreme anger! read more

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