I had a very disappointing experience with Ace Handyman Services Union County…read more
I hired them to complete a small group of projects, including work on a leaking tub spout. The craftsman came out on August 11, and I contacted the office on August 13 with video showing that the tub was still leaking. Over the next several weeks, I repeatedly followed up trying to get someone back out.
When I was able to reach the office manager, I was given explanations such as being told she was "the only one in the office" and that one of their craftsmen was on disability. After a few weeks, they offered to send someone over last minute with just a few hours' notice. I wasn't available, but immediately provided several alternative dates. I received no response and had to follow up again more than a week later.
At that point the leak was getting worse, so after roughly three weeks of trying to get the issue resolved, I repaired it myself.
There was also a pricing issue. I had originally been quoted approximately $1,200 for a larger scope of work. I later reduced the job and was told the price would be $650. My final bill ended up being around $1,000. The office later said the quote was $650 plus materials, which is not how it was communicated to me.
I asked for a reasonable partial refund--not a full refund. Instead, I was offered either another visit to inspect work I had already been forced to repair myself or a credit toward future service. After this experience, a future credit is obviously of no value to me.
Mistakes happen. What bothered me most was the lack of timely follow-up and the difficulty getting the problem addressed after I reported it immediately. I would not use this location again.
UPDATE
After a few months, I began noticing water leaking through the kitchen ceiling directly beneath our bathtub. We called in an independent plumber, who confirmed that the tub spout Ace had replaced--a part that never needed to be replaced in the first place--was the wrong size and had been improperly installed. As a result, water had been slowly leaking for months, causing damage to our home.
In the end, I paid Ace approximately $1,000 for a job that was only partially completed correctly, another $500 to a plumber to repair their mistake, and now face additional expenses to repair a roughly 3-by-2-foot section of our kitchen ceiling, along with the holes that had to be cut into the wall to access and fix the plumbing.
When I reached back out to Ace in one more attempt to get a refund, they claimed my "allegations" were unfounded and that because I handled the repair without them coming out to investigate themselves (I tried for weeks to get them to come back and they ignored me), they wouldn't take responsibility.
I'm now left with more than $1,500+ in plumbing expenses, additional property damage, and a company refusing to take accountability for work that an independent plumber confirmed was improperly performed.
Ace's response to this post is also incorrect. I initially said had the necessary parts for an electrical job I had been quoted at the same time. We opted to focus on the plumbing projects to start. I wouldn't have had a clue what parts I would have needed for these repairs.
Avoid this company at all costs.
