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Upgrade Auto Group

1.0 (1 review)
Closed 9:00 am - 7:00 pm

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1 year ago

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3400 Auto Sales & Services - the ball joints came out while I was driving and I bought the car less than 4 months ago here. Already had to replace brakes too

3400 Auto Sales & Services

(25 reviews)

Friendly and no hassle transaction with my Nissan Armada. They provided the carfax and I felt…read moreconfident driving away with my new to me SUV that still looks great inside and out! Still running strong with no problems.

2018 GMC sierra Slt…read more I purchased my truck from this dealer less than 6 months ago and have already experienced serious problems: transmission oil leak, faulty sensors that constantly detect objects when there's nothing there, and a strong knock from the rear driver-side wheel when braking and accelerating. I have taken it back twice. The first time they said they fixed the oil leak, but it came back. Now they claim it's leaking from the "other side" and want to charge me $1,300 to repair it, plus the wheel issue. These problems appeared within the first 3 months of ownership. On top of that, they sold me an expensive extended warranty at the time of purchase, but now refuse to take responsibility and simply tell me to deal with the warranty company. It is not normal for a financed vehicle from a dealer to have transmission and safety issues so soon, and it is unacceptable that the dealer avoids accountability. Customers deserve honesty, safe vehicles, and support when problems arise--not excuses and extra charges. What you wrote is completely false. My truck has only 9,000 miles since I bought it from you, I have never used it for towing or heavy work. The oil leak and the noise from the rear wheel started in less than 3 months of use, I reported it immediately, and you still refuse to take responsibility. It is unacceptable for a dealer to accuse its customers of lying instead of fixing problems on a vehicle you sold with a so-called inspection and warranty. 130075 miles/139141 miles now

Toyota of Richardson

Toyota of Richardson

(823 reviews)

North Dallas

When I first arrived at the dealership in October, Kevin W. greeted me and initially offered to…read morehelp. After I asked a few basic questions, he became noticeably irritated and redirected me to someone else. He told me that his colleague Marrick--who I had not yet met--was the "test driver," which I later learned wasn't accurate, as Marrick is actually a salesperson. The interaction felt dismissive, and I brought my concern to the manager. A review should reflect the entire experience, both good and bad, and this part of the visit was disappointing. Kevin's attitude and impatience cost him a sale. On the other hand, Marrick was excellent. He was patient, not pushy, and genuinely helpful. I would have rated the visit a 3 based on the initial interaction, but Marrick completely turned the experience around and ultimately earned the dealership a full-payment sale. My review reflects what I truly believe: it's not the company itself--it's the people representing the company who can make or break the customer experience. In this situation it was Marrick because I could have purchased a Mercedes for less than what I purchased the Camry for. I picked up my new wheels on November 14, 2025. Marrick is the best if you want a great sale experience. S. Jones

Bought a used car recently from them. These are snake oil salesmen. Especially some dude named…read moreJacob if I remember his name correctly. He is/was the manger or whatever. Kept interrupting my wife when we were trying to ask questions. Extremely arrogant too and told us he's a pro at this because he grew up in the car industry. Cool story bro but no one cares. The customer DOES care about how you talk to them and treat them. They will finesse every dime out of you and charge you for THEIR expenses which is ridiculous so do not fall for it. Pro tip: do NOT under any circumstance tell them how much of a monthly payment you would be ok with. This is a tactic dealerships use to squeeze every dollar out of you without negotiating the price. Last thing: they told me they would take an outside lender for a loan, but when we were trying to buy, Jacob the douche told me that they don't and only use their bank of choice or whatever. STAY AWAY. you'll thank me later

Town North Mazda

Town North Mazda

(233 reviews)

I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

Upgrade Auto Group - car_dealers - Updated May 2026

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