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    Upgrade Auto Group

    1.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    1 year ago

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    Town North Mazda

    Town North Mazda

    3.8
    (231 reviews)

    We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

    I left my car for service on Wednesday, 7/29/26 requesting some routine service (oil change and…read moretire rotation) plus a warranty/recall work be done by Friday evening at the latest. Greg, the service advisor, even entered the promise date in the system as 7/31 at 3 pm. I got no communication since then and when I went to pick up the car this morning, 8/3 at 8 am on my way to work, Greg, asked me why I came to pick up the car as it is not serviced yet and in fact, it is not even in the queue to be serviced yet. He didn't even offer a loaner car to alleviate the painful situation. It was a rude and hugely disappointing service. I guess familiarity breeds contempt and Greg wanted to keep a familiar, long time customer waiting while prioritizing others. He talks nicely but has poor follow-through. I hope the other service advisors are more professional but I don't have the time to find out. I will be taking it to another dealership for warranty work and routine service from now.

    FairLease

    FairLease

    3.9
    (56 reviews)

    Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help…read morefinding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle

    1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

    Upgrade Auto Group - car_dealers - Updated August 2026

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