1. Upgrade Auto Group

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    Plano, TX

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    Upgrade Auto Group

    1.0 (1 review)
    Closed • 9:00 am - 7:00 pm

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    1 year ago

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    3400 Auto Sales & Services - the ball joints came out while I was driving and I bought the car less than 4 months ago here. Already had to replace brakes too

    3400 Auto Sales & Services

    (25 reviews)

    Friendly and no hassle transaction with my Nissan Armada. They provided the carfax and I felt…read moreconfident driving away with my new to me SUV that still looks great inside and out! Still running strong with no problems.

    2018 GMC sierra Slt…read more I purchased my truck from this dealer less than 6 months ago and have already experienced serious problems: transmission oil leak, faulty sensors that constantly detect objects when there's nothing there, and a strong knock from the rear driver-side wheel when braking and accelerating. I have taken it back twice. The first time they said they fixed the oil leak, but it came back. Now they claim it's leaking from the "other side" and want to charge me $1,300 to repair it, plus the wheel issue. These problems appeared within the first 3 months of ownership. On top of that, they sold me an expensive extended warranty at the time of purchase, but now refuse to take responsibility and simply tell me to deal with the warranty company. It is not normal for a financed vehicle from a dealer to have transmission and safety issues so soon, and it is unacceptable that the dealer avoids accountability. Customers deserve honesty, safe vehicles, and support when problems arise--not excuses and extra charges. What you wrote is completely false. My truck has only 9,000 miles since I bought it from you, I have never used it for towing or heavy work. The oil leak and the noise from the rear wheel started in less than 3 months of use, I reported it immediately, and you still refuse to take responsibility. It is unacceptable for a dealer to accuse its customers of lying instead of fixing problems on a vehicle you sold with a so-called inspection and warranty. 130075 miles/139141 miles now

    Toyota of Richardson

    Toyota of Richardson

    (838 reviews)

    North Dallas

    i came here to purchase my first car and Leo was super helpful. at first things were a little…read moreshaky, but we eventually came to a mutual agreement! i believe it took us about 2.5 hours and i pulled off with my used 2024 mazda! i'm super in love with it!

    My dad (older gentleman) bought a 2025 used Honda Accord from this dealership with only 16k miles…read moreand well under factory warranty still. When I looked at the paperwork, they added some MPP service contract ($3k), MPP wheel and tire package($2k) and a debt cancellation package($1.2k) and lumped it into his financing. My dad went back the next day to talk to Jacob Campbell(finance manager I guess) who did his finance paperwork and told him he didn't want the additional packages on there and Jacob told my dad he would take it off. Lo and behold they weren't taken off and when I got involved and talked to Jacob he said I need to contact MPP myself to have them cancel it but didn't tell me the "debt cancellation" was through another company. Luckily I found out it was separate and currently processing the cancellations with the companies directly rather than him making it right. On top of that, I've asked for the paperwork that includes the service agreement and member numbers for all three of these services he added and 2 weeks later we still don't have any of that paperwork. STEER CLEAR OF THIS DEALERSHIP AND THEIR ANTIQUATED SALES TACTICS!!! Thanks for no help making this right after the sale.

    Destination Motorcars

    Destination Motorcars

    (20 reviews)

    I have nothing but great things to say about this dealership. The owner Josh assisted us from start…read moreto finish in the purchase of a beautiful, practically brand new Lexus RX. The process was smooth, fast, friendly and easy. We were well taken care of and I cannot thank them enough.

    I recently purchased a 2015 Jeep Grand Cherokee from this small dealership, and from the start I…read morecould tell Dan was a very honest and trustworthy guy. During my first visit to check out the vehicle, Dan explained how the car had been through one owner they knew, and the reason they got rid of it was because they needed a bigger vehicle, and also because the check engine light kept popping up for emission issues. After expressing my interest in this vehicle, they had the whole catalytic convertor replaced to make sure the check engine light didn't pop up after someone purchased the vehicle (fixing the emissions code). Another reason being, is the warranty offered through CNA does not cover catalytic converters or O2 sensors. I decided to purchase the vehicle, and when I did Dan and Josh both told me if the light came on- to bring it back and they would make it right. About 50 miles later the light came back on. I called them right up and they were eager to get the Jeep back to their shop to fix it up. After getting to the shop, they also replaced both O2 sensors to see if that would fix the check engine code. It did turn off for another 10-15 miles, but then it popped up again. After this, I was a bit frustrated. I brought it to Huffiness Service department and they charged me a $150 diagnostic fee and three days without a vehicle to tell me they wanted to replace the brand new catalytic converter and O2 sensors destination motor cars had already installed. I called Destination Motorcars back up, and Josh was again eager to get my Jeep back to them so they could get this fixed once and for all. And while they were fixing my vehicle, they provided me with a loaner car (beautiful Mazda grand touring) in the mean time to save me money on having to use uber. Got the call it was all fixed up, picked it up, and to my surprise Josh reimbursed me for the Uber's I did have to use while my car was in the shop and the $150 Huffines Diagnostic fee. Now my Jeep is check engine light free, and I am a very happy customer. Needless to say, Dan and Josh are for the customer. They are willing to go out of their way to make things right for their customers. I highly recommend this small dealership to anyone looking for good customer service and quality care. Thank you Dan and Josh again for all your help.

    FairLease

    FairLease

    (58 reviews)

    Five-star service from Kyle! He has been proactive, extremely responsive, professional, and always…read morewilling to take the initiative to get me the best deal possible. He makes the entire leasing process easy and stress-free. What sets Kyle apart is the concierge-level service he provides throughout the entire lease term. It is great having a direct, trusted contact whenever you have questions or need guidance. Kyle is always pleasant, helpful, and responsive. Truly first-class service. Thank you, Kyle! Highly recommended!

    1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

    Upgrade Auto Group - car_dealers - Updated October 2026

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