They used to be my go-to for certain services but, over the last few years, the quality of service…read morehas gone very bad. I've had them rebuild 3 transmissions and replace 2 engines. Last engine completion was delayed due to the "mechanic" just pulling vacuum hoses without labeling. My son took a vehicle in for a flywheel replacement and the issue causing the need for replacement was not fixed and was mis-diagnosed. The latest "service" was for a safety inspection requiring a part to be replaced (as I had no time to do it myself) and a front end alignment as well. I was told that they were unable to align it correctly and afterwards it had very bad steering and pulling. I took the car to a different shop that I knew could do it and was told the the steering rack and pinion bolts were loose (MAJOR SAFETY ISSUE) and the alignment was very out of spec. I also found last night that the installation of the protective boot on the replaced part had not been completed so I had to do it myself. Third bad experience = 3rd strike and I will not be recommending this shop for any services. If I could give less than 1 star I would after all of these experiences.

I called and made an appointment to drop off my 96 BMW 328i convertible for a state inspection and…read morecheck engine light on June 14th 2021. My car sat in their parking lot baking in the sun for 3 months while I was repeatedly assured it would be just another week and half and my car would be looked at. At one point I called to tell them I was taking my car somewhere else but was assured it would be in right away. All they succeeded in accomplishing was the destruction of my radiator. My car then sat another 3 weeks. On Thursday September 23rd 2021 I went to the shop to speak with the manger or owner personally. Upon arrival I found my passenger side door ajar, the glove box cover torn off and laying on the floor and the under-dash cover torn down. The clear coat paint had blistered on the trunk lid and front fender from baking in 100 degree heat for 3 months. I was told by the manager the owner would contact me. I waited for 1 week to see if the owner would reach out to make this right before I posted this review. As you can see by this post, no response. Stay far away from this shop.

Busy day but the tem ws verybeffeciwt and it's in and out in a short time. The tire causing issues…read morewas a brand new Good Year that I had taken in several times over several months. The tire b would lose air VERY slowly in commuting status, maybe a few pounds per week. However, on longer trips inbound lose 2 to 3 pounds an hour. The tech at Reichers had suspicion on the case, confirmed it and resolved it within a few hours. Turns out it was an installation issue common with Goodyear tires having a paper become right on the bead and the installer not removing it during the installation. Fe people would know this but Reichers was.

Wife had to get tires, Wally World was upsetting her and I so I suggest calling Riechers. They…read morechecked but had to order them, had the next day! She was excited and also said everyone was helpful and extreamly nice and professional.

Had a routine steering fluid flush performed. They allow drop-off as early as 7:30am. Service was…read morepromptly performed as requested, and there were no issues. I was notified by text and phone when the car was ready for pickup.

My husband was a first time customer and went in for an auto inspection. They failed the inspection…read moresaying that the ball joints needed to be replaced. Since he had the tires replaced about three weeks prior, he thought it was odd that the person replacing the tires didn't say something about the ball joints needing to be replaced. My husband tool the truck to a third mechanic who said the ball joints are fine. It saved us the $1100 Riechers wanted to charge. We definitely will not be using Riechers again.

Service department understood my mood when told my jeep didn't pass inspection and worked with me…read morewith everything. I would absolutely recommend everyone to go there

Scam artists. Stereotypical used car salesmen to a tee. We went to look at a truck that had…read moreadvertised it was in the shop. "But good news we were the first to ask about it" took our name and number "well give you a call as soon as it's done". So we called after 3 days still in shop called 2 days later still in shop. Them poor it's gone. Would NEVER recommend this dealership to worst enemy. Shisters

Mark and BJ are the best mechanics around. They take the time to explain what is wrong and they…read morehave the ability to repair it. Support a veteran.

I feel like the issues I have had with Carriage Care have reached I point I have to publicly point…read moreout my issues. They have almost cost me a few customers and BROKE MY VEHICLE AND DENIED DAMAGE. At this point I'm advising all friends, family, and customers stay FAR AWAY from this place. I brought a 2008 Ford f150 in for a SIMPLE inspection and change of the outer right tire rod. I had NO LIGHTS ON on this vehicles dash, as soon as it was finished and we went to pick it up, the ABS light is on, and it's throwing TWO codes that was not there both relevent to the side worked on (speed sensor on right front tire and another one I can't remember off the top of my head) So I confronted Mark (the owner) and his reply was (and I quote) "I can't tell the future man", !?!. So I explain he broke it, he completely denied it, took it in his shop, DELETED THE CODES SO THE LIGHT WENT OFF AND SENT ME ON MY WAY!. So at this point I brought it to another mechanic who verefied it was broken during taking parts off recently (basically confirming he broke it). I have already spoken to Mark and denied and had no plan on paying for the damage so now Monday I'm making a complaint to the better business bureau and possibly filling for a lawsuit. At the same time this is happening, he has another one of my vehicles he is putting a transmission in (which is why I chose not to make the big deal about the ford yet), I get the truck he put the transmission in and a quarter mile down the road it loses every ounce of transmission fluid!!!! Not only did he charge over what he promised, he didn't replace the front or back seals, and broke the o-rings and didn't replace them either!!! The lady up front is obviously on drugs and constantly tells me I didn't pay my bills when I have, and they close whenever they feel like it leaving you stuck without your car when you asked specially to have access to it by the end of the day. Bottom line, DO NOT COME HERE

They were quick and responsive and able to pull my car out out of a ditch when another tow company…read morewas unable to and left. Great customer service and friendly staff. Highly recommend!

Werks came to save my wife this evening. They were professional, courteous, and extremely efficient…read moreand more importantly was not comfortable leaving her stranded waiting on a ride since the shop he was taking our car to was in the opposite direction that we live. I feel like I owe Craig the driver a debt of gratitude. He was actually at his last call for his work day and still took the call and extended his work day even in the pouring down rain. We will definitely make them our first call in the future.

I don't usually write reviews but this was an absolutely horrible experience. My car ended up…read moreneeding to go to three different mechanics after their "service" and costed me twice as much. Another mechanic actually said, in writing, this was gross negligence due to the amount of things put back together incorrectly. They don't know what they are doing. I drove my car to the appointment and then when service was "completed" it was not able to be turned on and needed to be towed! We actually thought parts were stolen off my car given the amount of issues. I was then repeatedly threatened for payment (while my car was broken down because of them). they could not even turn the car on to check to see if their work was correct. I was told "it doesn't matter if you aren't happy with the service". My car was worse than when I left it with them, I couldn't turn my car on and it took a specialist to figure out what they had done. Horrible, a nightmare, please don't use them because they will do a botch job and then threaten you for payment.

From the owner: We provide mobile automotive roadside assistance, repair, and maintenance. We offer a quality…read moreservice at an affordable price. We come to you wherever you are to get you taken care of.

I was heading back to Arkansas after taking my mother up to Illinois for her brothers funeral. I…read moregot a low tire pressure warning on the interstate. The car that I drive only has a donut and I could not safely drive that all the way back to Arkansas. I stopped at the first tire shop and they were unable to help me with the tire but were kind enough to give me Purcells number. I wish I could remember the gentlemans name who helped me, he wore a grey wedding band and had short white hair. After I explained my dilemma he said to come on down and they would get me in quickly as they could. I was in and out in under 30 Minutes if that. They were able to repair the tire and get us back on the road quickly. After the stress and heartache of the last week to have such a kind and wonderful group of pepole help us out despite their schedule. I cannot thank him and this company enough. I absolutely recommend them for services

Purcell was most understanding in my situation. My sisters tire blew out a street away from their…read moreshop. went in and was able to fix this problem easy. We are going through tough times and it's nice to know they could get it done at an affordable price. Would recommend this place 10 out of 10 times.