I took my truck to Unnerstall Tire & Auto for what turned out to be a frustrating experience. I was…read moreinitially told the part I needed was only available through the dealer and would be very expensive. After I pushed back and questioned it, I was met with attitude instead of helpful customer service. Then suddenly they were able to source the same part locally for much cheaper, which makes me question whether they even tried in the first place. On top of that, they added a diagnostic fee that was never discussed or authorized beforehand. There was nothing that actually needed diagnosing either, the issue was stated and obvious.  I understand shops need to make money and labor isn't free, but transparency and honesty matter, especially in a small town. The whole interaction was dismissive and unnecessarily difficult. To top it all off, as the conversation was ending, the female co-owner made a chirpy comment implying that they didn't have to honor a military discount anyway before storming off. Regardless of policy, the attitude and lack of professionalism throughout the experience were very disappointing.

They always have friendly service, can get me in within a timely manner and only give trustworthy…read moreadvice. I recommend Unnerstall to everyone and drive 45 minutes one way for their five star service. I love that this is a family owned company.

Matthew Stewart is an awesome guy! While visiting he introduced us to one of the owners Brian, he's…read morefun too, loves south park! Anyway great people good service always........ thanks for spending time getting to know your customers! We love you guys! PROUD CUSTOMERS, Jessica and Jonnah Rutledge

We were visiting family in the area and needed to get our new to us vehicle checked out. They got…read moreus an appointment quickly, and immediately identified the issue. A different dealership (RP Exotics) in STL sold us a vehicle with a bad tire. We were leaving the next day, and Nick managed to get tires in quickly so we could leave on schedule.

These people are the best. They are so nice and awesome and so reassuring and knowledgeable. They…read moreexplained everything so nicely and showed us so much kindness during this very tough time. Tim showed us how everything worked so we would feel safe getting back on the road during a long road trip with so much kindness and grace. It was incredible. Such amazing people. What a great find in Missouri. If I lived in Missouri I would come back here for all of my auto repairs.

Best shop around here. Called to get an appt for new brakes, made an appt the following week,…read morepricing was transparent, no upselling for unnecessary repairs, straight across the board, and very fair pricing. Car was only there for a couple hours! Will forever go here.

Busy day but the tem ws verybeffeciwt and it's in and out in a short time. The tire causing issues…read morewas a brand new Good Year that I had taken in several times over several months. The tire b would lose air VERY slowly in commuting status, maybe a few pounds per week. However, on longer trips inbound lose 2 to 3 pounds an hour. The tech at Reichers had suspicion on the case, confirmed it and resolved it within a few hours. Turns out it was an installation issue common with Goodyear tires having a paper become right on the bead and the installer not removing it during the installation. Fe people would know this but Reichers was.

Wife had to get tires, Wally World was upsetting her and I so I suggest calling Riechers. They…read morechecked but had to order them, had the next day! She was excited and also said everyone was helpful and extreamly nice and professional.

I asked for advice in regards to a repair on a car I had just gotten. I was wanting a quote because…read morethe dealership was going to do it at cost so I wanted to make sure that I wasn't getting taken advantage of and if they were cheaper I was definitely going to use them, I try to stick to small businesses as much as I can for just the reason I'm about to say. Corey was AWESOME!!! He walked over (I live across the street) to look at my car and told me what I needed to do. He could have taken my money and did the job but instead he helped save me money....what company does that you ask? An honest one that I will trust with any repair I may need to have in the future and to recommend them to anyone I hear of that need work done. They have helped me with a couple of things and have been kind enough to help when they didn't have to. Because of their honesty I will be getting my bf's window fixed by the end of June! All of the employees I've ever talked to have been beyond kind and has gone above and beyond to help me. I hope this helps people decide to use this company, because it is 100% worth it....I promise

then explained they would buff it out but no paint involved. I questioned the fact that Brendon had…read morementioned a touch up paint to remove the thin white line. Cory then showed me the written estimate and asked me if I could read English. I asked to speak to Brendon, who came over and confirmed our original conversation, which included "touch up paint". I turned to Cory and referred to his earlier comment about no paint involved. He then suggested we just forget the repair. My wife continued to talk to Brendon, and apparently reached some agreement. More than the repair (photos attached", I can't help wondering how the manager of a public facility can be openly rude? Most are friendly, some are polite, this was totally unexpected.

Mark and BJ are the best mechanics around. They take the time to explain what is wrong and they…read morehave the ability to repair it. Support a veteran.

I feel like the issues I have had with Carriage Care have reached I point I have to publicly point…read moreout my issues. They have almost cost me a few customers and BROKE MY VEHICLE AND DENIED DAMAGE. At this point I'm advising all friends, family, and customers stay FAR AWAY from this place. I brought a 2008 Ford f150 in for a SIMPLE inspection and change of the outer right tire rod. I had NO LIGHTS ON on this vehicles dash, as soon as it was finished and we went to pick it up, the ABS light is on, and it's throwing TWO codes that was not there both relevent to the side worked on (speed sensor on right front tire and another one I can't remember off the top of my head) So I confronted Mark (the owner) and his reply was (and I quote) "I can't tell the future man", !?!. So I explain he broke it, he completely denied it, took it in his shop, DELETED THE CODES SO THE LIGHT WENT OFF AND SENT ME ON MY WAY!. So at this point I brought it to another mechanic who verefied it was broken during taking parts off recently (basically confirming he broke it). I have already spoken to Mark and denied and had no plan on paying for the damage so now Monday I'm making a complaint to the better business bureau and possibly filling for a lawsuit. At the same time this is happening, he has another one of my vehicles he is putting a transmission in (which is why I chose not to make the big deal about the ford yet), I get the truck he put the transmission in and a quarter mile down the road it loses every ounce of transmission fluid!!!! Not only did he charge over what he promised, he didn't replace the front or back seals, and broke the o-rings and didn't replace them either!!! The lady up front is obviously on drugs and constantly tells me I didn't pay my bills when I have, and they close whenever they feel like it leaving you stuck without your car when you asked specially to have access to it by the end of the day. Bottom line, DO NOT COME HERE

I just stopped in to World-Wide to ask if they thought there was any way to fix my 89 Ford truck…read morehood that had flown open. They came out and had me pop the hood, showed me what i needed to do to fix it, and they did a temporary fix so I could get it open till I got hinges for it. They bent over backwards to take care of me, and when I asked how much I owed them, they say said "no charge, we were glad to help". I will take all my repair business, mechanical and body work to them from now on. Check them out!!

Once again a shout out to the team at worldwide car service. Just picked up my Mazda CX5 and the…read morebody shop did an amazing job!! This shop is the Best!

Took my truck in there to have it winterized check fluid levels replace if needed ,filters Etc…read more Considering it's a 550 truck I felt it was cheap for what I had them do I'm very satisfied

Hoffman worked on a 2015 Chevy Cruze with oil leak. Claimed replace the following: Valve cover and…read moregasket, timing cover gasket, oil filter gasket, oil pan gasket, serpentine belt. $1500. Still leaked, turns out they never did the oil pan. Took back and fixed. Butch claimed his new guy worked on it. I had to take photos to prove the catalytic converter was not removed, (which has to for pan seal). Less than 3000 miles later everything leaking again. Took to another shop to check. They found bolts loose and missing from water pump and timing cover. Bolts loose on timing chain guide, so cover was rubbing from incorrect install of timing chain. Very unsafe as at any minute could have catastrophic failure. All damage was a result of poor workmanship. New repairs cost $2900. I would NEVER take a car here. As nice as guy Butch may be, there quality is terrible.