I took my truck to Unnerstall Tire & Auto for what turned out to be a frustrating experience. I was…read moreinitially told the part I needed was only available through the dealer and would be very expensive. After I pushed back and questioned it, I was met with attitude instead of helpful customer service. Then suddenly they were able to source the same part locally for much cheaper, which makes me question whether they even tried in the first place. On top of that, they added a diagnostic fee that was never discussed or authorized beforehand. There was nothing that actually needed diagnosing either, the issue was stated and obvious.  I understand shops need to make money and labor isn't free, but transparency and honesty matter, especially in a small town. The whole interaction was dismissive and unnecessarily difficult. To top it all off, as the conversation was ending, the female co-owner made a chirpy comment implying that they didn't have to honor a military discount anyway before storming off. Regardless of policy, the attitude and lack of professionalism throughout the experience were very disappointing.

They always have friendly service, can get me in within a timely manner and only give trustworthy…read moreadvice. I recommend Unnerstall to everyone and drive 45 minutes one way for their five star service. I love that this is a family owned company.

Matthew Stewart is an awesome guy! While visiting he introduced us to one of the owners Brian, he's…read morefun too, loves south park! Anyway great people good service always........ thanks for spending time getting to know your customers! We love you guys! PROUD CUSTOMERS, Jessica and Jonnah Rutledge

We were visiting family in the area and needed to get our new to us vehicle checked out. They got…read moreus an appointment quickly, and immediately identified the issue. A different dealership (RP Exotics) in STL sold us a vehicle with a bad tire. We were leaving the next day, and Nick managed to get tires in quickly so we could leave on schedule.

I had a flat tire unexpectedly and was in a tough situation, but the team went above and beyond to…read morehelp me. They not only patched the tire and replaced the damaged one, but they also stayed after closing time to make sure I was taken care of. Everyone was incredibly kind, informative, and professional throughout the entire process. They took the time to explain everything and made a stressful situation so much easier. I truly appreciate their willingness to help even after hours. Highly recommend them to anyone needing honest and reliable service!

I pulled in with a flat. They got me right in. Got me setup with a good, used tire for $40 in…read moreless than 1 hour. I could have waited for new tire but the used is fine with me! They were polite and fast.

My review is long overdue, and I apologize to the great people at B&T Auto Service for doing them…read morethe disservice of not writing this sooner. I have had nothing shy of a wonderful experience every single time I take one of our cars in (maybe 6 times now since late 2017 or early 2018 I think). The first time I took my car in, I had a local auto parts store check my battery and alternator. They told me the alternator was definitely bad. So, I bought one, popped in the front seat, and looked around for a mechanic. B&T was able to get me in the soonest. So, I gave them a try. They called me shortly after I dropped it off to tell me there was nothing wrong with my alternator, that my battery was bad, and it would just be a waste of money to replace the alternator. When I picked my car up, I got a detailed tech report on what they did to test and what the readings were. All they had to do was NOT call me, install the alternator I already had sitting there, and was the entire reason I set the appointment anyway. However, they chose to be honest, call me, and let me make the decision. *The alternator is still working fine (2-3 years later) FYI* My poor girlfriend had bought a total money pit Subaru Legacy (unbeknownst to her when she bought it). We've had that in their shop 4 or 5 times I believe and they always do good work that I feel satisfied with and they don't charge you ridiculous prices. I am happy to pay for good honest work. That's what its all about. And that's what they do. I want to detail all other accounts, but for what its worth, take my word that every experience has been like my first, detailed above. I've recommended them to anyone talking about getting their car worked on (and I warn away from 2 places in town... you probably know 1 of the 2, if not both). Thank you B&T Auto Service! Please keep up the good, honest work, and I will keep coming back to you for many, many years!

Honest business, great service and friendly understanding people…read more Since I found them, I won't go anywhere else.

Just got my car back today after not having it for 31 days. That was a long 31 days. Pro Body was…read moreonly supposed to have it 10 days (ish). They informed me that things happened that couldn't be controlled (sicknesses, and other things related to my car). Rose is a very nice person all around. Jacob, who I have dealt with since I got my estimate on 2/22, kept me in the loop as much as he could. Things happen, I get it! Even though I went over on my rental, I am just so grateful of the work that was done to my car. It's amazing! Who thought hitting a parking lot pole would be so expensive!! Thank you Pro Body Works!!

My van door was fixed within 6 days time, when the estimate was about 10. Every time I stopped in…read more(essentially drop off, pick up, and inspection), Jason was kind and attentive. He didn't mind my service dog in tow either, which I am grateful when people are understanding about him being somewhat still in training. My van was washed after repairs, which was a nice surprise and I really appreciated. The cost estimate was fair and reasonable. Overall, I am just happy to have found a body shop that is run by a good, Christian family who will not take advantage of single ladies overcharging us.

They were able to get me in 3 weeks after my accident. They were fast, friendly & did a great job…read more & my car was ready the day before they said it would be. No issues with insurance. Everything went smoothly.

It's been a few days since I took my truck there for exhaust repair. And I am still very upset at…read morethe guy who drove it from the parking lot into the shop bay. He put it in reverse and backed up with the Emergency brake engaged. The truck wouldn't move because the Emergency brake was engaged. So he just kept giving it more and more gas pedal. I heard the engine revved up to over half throttle and I yelled at him "the Emergency brake is set". The vehicle has a V8 with 360 HP, it will move at an idle. Also it will sound an alarm and post a notice on the instrument panel when you have it in gear with the Emergency brake engage!. I bought the truck new and have owned the truck for 14 years and I have never been near that hard on it. I can Not afford to have the drive train rebuilt. And I definitely do not want to buy another truck. It is unbelievable anybody could be this stupid and it is totally unacceptable. And he acted like it was nothing to be upset about. The thought of him being so disrespectful to me and my truck makes me angry I will admit.

Always on time professional great job Price always decent…read more They do little bit of everything best on mufflers but like i say they can do everything

Washington Dent Company is awesome! I had a little accident with my tailgate on my truck while…read morehooking up the boat. Turns out the metal is SUPER thin on these newer trucks. Left a couple wrinkles in it from my back. A local company wanted over $1,300 to fix it. Called "Magic Man" (Washington Dent Company), he had me send him a quick video of the damaged area, gave me a quote right away. Couple days later, I dropped it off, and picked it up a couple days later. Good as new! Saved me a thousand dollars! I drove 1.5 hours each way but it was worth it!

SO friendly, SO quick, and super easy/accommodating to work with. They offered to get it done over…read morethe weekend because they know people need their cars. We were recommended them thru a family member and I'm so glad we chose them. Highly-Highly recommend :)