I had a sudden, unusual situation come up with my vision and called their office to explain what…read morewas going on and see if I could see a doctor. They said they would have someone call me back to triage me, I got a call back within 20 minutes and was able to be seen within a couple days. Dr. Callahan gave me one of the most thorough eye exams I've ever had in the 50 years I've been having my eyes checked. Check-in staff was pleasant and efficient as was the technician who did the short, preliminary exam. While there was a wait time in the office, I didn't care because they were able to squeeze me in to address my concerns, and scheduled a follow up sooner than my regularly scheduled checkup. I'm relieved and thankful to be in such good hands.

Service was decent, but two complaints. 1 - They misstated the cost after insurance, I had to pay…read moresubstantially more. 2 - Most significantly, they performed various tests, including dilation and others that severely affected my vision for a day. They did not advise of the expected loss of vision and unsafely released me to drive home during rush hour, unable to see street signs, lines in the road and even traffic signals. Almost wrecked a couple of times.

I haven't gotten my surgery yet, but the attention of the staff is amazing! They answered all of my…read morequestions, got my appointment set, and really made me feel confident that this was the place for me! I cannot wait to see 20/20 in 2020! I will update once the surgery is complete **Update: The leveL of care here is amazingg. ThEy made me feel so comfortable. I can see 20/15 1 day out! Amazing!

I came here after I needed an update for my lasik after 10 years or so. The doctor let me know that…read morebecause I've already had lasik, I could not do it again, but instead PRK. The process was fairly quick the day of, besides the wait time. One thing I wish was better communicated ahead of time was the post-care instructions. It would have been helpful to get those when you schedule your surgery day. Three weeks later, my eyes have adjusted back to 20/20 vision without the need for glasses again. I hope I get just as much time if not more out of this go round.

AMAZING doctor and wonderful staff. Super accommodating and friendly. Husband went here a few years…read moreback when he got a sliver of metal in his eye welding. He had always remembered the doctor so we went back for our son to get his eyes checked and it was quick and easy! Definitely recommend.

It's been a couple years since my last appointment here. I had a change in insurance and when I…read morebooked the appointment over a month ago I mentioned on the phone that it would be through Medicaid. I made sure before calling on the site for the vision coverage that they were covered. On there it clearly has them listed. Anyways I got the appointment scheduled. When I arrived on time today I was told that they don't accept the medic aid vision insurance. I'm very disappointed that they did not inform me of this when I set up the appointment nor prior to the appointment. It was very unprofessional. I don't appreciate my time and gas being wasted like that. I definitely will not be returning after that experience.

I have not had my procedure yet because it has now been rescheduled twice…read more I called the national call center to confirm the appointment for my procedure. I had been told by the call center that I needed an additional consultation because the initial consultation did not include dilation. (Side note: Having a national call center is VERY messy and disorganized, and it should be easier to simply call the office directly. This was my first annoyance.) I then asked to speak directly with someone at the Albuquerque office, who confirmed for me that I did NOT need a second consultation, and he proceeded to schedule me for my procedure. I asked multiple times if this was in fact for my procedure and not a consultation. He assured me that yes, I would be having my procedure. I was called the day before telling me the surgeon had "scheduling conflicts". I was rescheduled for a week later (today). I arrive today and am told by the receptionist that I am scheduled for a consultation and that the surgeon is not in today, even though she is able to read the notes left by the other gentleman that originally scheduled me - notes that emphasize that I had called to confirm that this appointment would be my PROCEDURE, not consultation. I am now rescheduled for two weeks from now. I wish I could come in sooner, but I cannot move around my schedule AGAIN to accommodate their limited availability to be able to come in next week. I was so excited for today. Altogether I am so disappointed, and this experience has left an incredibly bad impression. It is beyond frustrating to have cleared my schedule for this procedure TWICE now already. I am very lucky that my job affords some flexibility, but had I been in my previous position, this would have been two days in which I would have requested PTO and been deducted those hours because of this office's inability to just double check their scheduling. I do not want to go through the hassle of another consultation elsewhere but I am very, very reluctant to keep my appointment with this office. I will be looking into other options and will not recommend this office to anyone.

Currently at my appointment for a consult and as of right now I've been waiting here for over 40…read moremins when I had an appointment scheduled. My first impression of this place is now they are slow and fall behind schedule with their patients. I will write another update soon after the appt to see if the wait was worth it, but as of right now I am annoyed. Also the TV is pretty glitchy...

Disappointed at their new *mandatory*, *out-of-pocket*, *annual* $50 cost for unnecessary retina…read morescreening. Feels like a scummy cash grab they are trying to disguise as good patient care. Last year after a discussion and me accepting the risks of a potential missed diagnosis they let me decline. This year I was invited to leave partway through the visit if I didn't want this done. After months of waiting for an appointment that was not a great option. What happened to patient autonomy? On the other hand the optometrist has always been (otherwise) very polite and courteous and had good bedside manner. Ultimately will likely be looking elsewhere for future care, which is a shame as we really liked our optometrist, but I don't like patronizing institutions that take advantage of me.

Gave me the wrong prescription. When I asked for a retest of my prescription they said they had to…read morecharge me. What a scam and total ripoff. Will not be back.

I visited Lovato Eyecare today to get an exam for contacts and glasses…read more They delivered an excellent eye exam and a thorough eye test to determine my prescription. I left with a fitted pair of contacts that are multi-focal, I was treated very well by the professional and friendly staff. I would recommend Lovato Eyecare!

I used to absolutely love this place been going there for a few years and I liked them much better…read morethan of but the last interaction in February the front office staff were catty and had poor attitude. I was sent elsewhere specialized and was supposed to return to this location so my eye exam could be . I been waiting to hear back from them to let me know they got the results so I can do my eye eyeglasses are really outdated. I finally couldn't wait any longer so I called them to touch base And they. make an appointment for me until they got my medical records. They reach out and get my medical records because they told me that they wouldn't do it even their literal responsibility. I asked to speak to a manager, and instead of her educating the front office staff about Customer Service. She went out of her way to call the insurance company and remove the charge for an eye exam. She could have easily reached out to Associates of New Mexico to get my. she took the time to reach out to the insurance so they would no longer see me. Garbage management. I love to support local, but not when it involves supporting a business who employees jerks who treat their patients like garbage. Go elsewhere. The women who work up front are horrible and condescending

I have been seeing Dr's Babbington since I ran into Dr. B (dad) in the old Starbucks on Montgomery…read moreand Eubank while I was studying for the bar exam. My family and I had just relocated to NM from So Cal so the timing was great. Everyone in the office is kind and welcoming and they complete the full suite of eye tests. They make suggestions for different types of lenses and always give samples to try. Several times I haven't liked a sample and they are always happy to switch to something different. They have an extensive eyeglass collection with some of the latest and most stylish frames for the entire family. I recently relocated back to so cal but still came back for my annual eye exam. I highly recommend you check this office out if you need an eye exam, contacts or glasses.

I have come here for years , I like the doctor. He cares about your eye health. He has always…read morehelped me with contact and vision exams. This year I said maybe I'll order my glasses here also, usually I go to Costco. When I started to look the lady came over and asked if I needed help. I told her yes and she asked about my insurance. The young man that just did my vision payment brought her my insurance sheet she glanced and said you have "Spectera, that is not good insurance ". That just made me say to myself, okay can't get classes here. She continued to say my insurance is very bad, her words. I was looking at Oakley frames and she said your insurance will not cover Oakley, you have spectera. I told her I have had the same insurance for years and didn't know it was bad and I guess I am going back to Costco. I asked her are you sure my insurance is that bad. She said, yes, spectera does not cover many things. At Costco the guy said my insurance covers a lot of things why she would say it was bad he did not know. I will continue to go here for exam but will always go somewhere else to get glasses and contacts

Dr Eric Tran is easily on par with my former optometrist in NC, who was at that point was the best…read moreoptometrist I'd ever seen in my life. Dr Tran is kind, caring, understanding and actually listens. I highly recommend him if you're looking for an outstanding optometrist in the ABQ metro area.

I'm so surprised by the bad reviews because Dr Berry and his whole staff are so friendly and…read morehelpful! I didn't wait long when I got in. The tech was very knowledgeable getting me thro all the exams before seeing Dr. Berry. That man is smart and very nice! Definitely would recommend!!

We are new to Blink, but we found it to be a well-set up office, with helpful doctor and staff…read more We were happy with the choices of glasses, and really like the consultation. Happy we found a new place :)

I have been going to Dr. Irons for many years. This place really has all the advanced technology…read moreand the latest in eyewear. In the past few years, I have watched as customer service has declined. It has become a cattle call. With my appointments being rescheduled (2 times). No personal communication. It has dwindled to the move them in and move them out mentality and it shows. I have decided to try a new place next year and see how that goes. I want to be treated as a client who has been seeing you for years not as someone you want to get through the service line. I have been wearing eyeglasses since the age of 4 years old. They are a part of who I am. I have spent thousands of dollars on the most fashionable, the thin lenses, the blue lens and more. I wear both Rx glasses and sunglasses. So disappointing to see such a popular business forget that the personal touch is what keeps people coming back.