I have been a customer at Unleashed for nearly a decade now. Their service and knowledge are absolutely impeccable. I've gotten more and better informed advice from the owner and staff here than my own vet - and on more than just one occasion. They are all pet owners who treat and care for their pets as they would their own children. (Because to them, they ARE just as important as human children!) I totally appreciate and am in sympathy with this loving and compassionate attitude towards our fellow creatures with whom we share the earth. They even have a free delivery service for local customers. Who does that nowadays, in the era of Amazon? Plus, the owner regularly donates to philanthropic and local efforts, including donating free gift cards to my town's July 4th dog parade. Truly, one could not pick a better local business at which to shop, and I feel so fortunate to be able to go there.
Now, on to the review placed by Chris E. It seems to me that this is a person who was simply looking for a reason to be angry before he even walked into the store. 30 seconds worth of observation does not a sound judgment make. There are plenty of times when I've walked into the shop and the owner or staff are engrossed in thoroughly helping and attending to another customer, and have not noticed me walk in - or perhaps they have, but do not want to be rude or inattentive to the customer whom they are currently helping. However, they are just as attentive to me when it's "my turn". One needs to be a little more patient than 30 seconds! The world does not revolve around any one individual, as we would all do well to remember. As for the mask business, owner Penny spent 2K on a large screen divider at the register to protect staff and customers. Social distance is kept, and as far as I am concerned, if a customer wearing a mask feels comfortable enough talking to unmasked staff at a reasonable distance, that is their individual prerogative - especially since I've never seen more than maybe five or six people in the entire place at a time, max, for all the years I've shopped there. Reasonable protective measures were taken in the store, they are fully compliant with the protective measures mandated by the state of NH, and for someone who has never shopped there to leave a nasty review based on half a minute's worth of observation seems quite deliberately malicious - especially at a time when small businesses are truly struggling. We should be doing everything we can to be supportive and lift each other up during this time, not drag each other down.
Penny, Abby and the team- you are all doing a great job! Thank you so much for everything you do. My husband and I are tremendously grateful!! read more