I brought my two elderly dogs here when we moved to Gilford, and the experience really was not…read moregreat. We waited for a good amount of time, even though we had an appointment. They left us waiting for such a while that I ended up needing to pee, but they would not let me use the bathroom. They said it was for staff only. So, that was super uncomfortable. The receptionist was also pretty rude, but it was the end of the day, so maybe she was just tired. Once we got a chance to see the vet, the exams for both of our dogs were cursory at best. No discussion about what their activity levels are, what they eat, their hearing or eyesight, etc. They really just want to check vaccine records and tell you when your dog needs updates on vaccines. My dogs are 12 and 13, so they obviously have more needs than just vaccines. It was a very disappointing visit. I actually requested lab work because that is what I am used to for a geriatric wellness check, but it wasn't actually advised by the vet because the vet could not have cared less. So, all that said, I ended up spending about $900 for both dogs. Two exams, two lab panels, and a rabies vaccine. Kind of high, not outrageous. I would have gladly paid that if I thought the exam was worth anything at all.
Ok fast forward to today. My older dog is sick, she's been throwing up. I called to see if they could get her in, as she is a patient of record. Of course not. The receptionist, Kim, said to bring her to the emergency vet, to which I said sure, no problem. But I also wanted to make sure she got into see her regular vet, and the receptionist argued with me and told me no, they would not schedule her until she went to the emergency department. Well, I'm a busy professional, just like most people, and I need time to rearrange my schedule, so that's just ridiculous. Kim also cut me off on almost every single sentence I uttered during the phone call, to the point where I had to say "Please let me finish a sentence." I'm going to find a new vet, obviously, which sucks because this place is right next to where I live.