Closing soon - this smaller Petco was good to have around while it lasted. Not sure why Alameda people are not patronizing enough to keep this place open. This Unleashed has most of what you need but a smaller footprint compared to regular Petcos. I will now probably go to the South Shore Alameda main one. I like that one as the hours are a bit better than this one was. read more

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I went in on a holiday weekend. There were 3 tubs, but only 2 available. The two individuals working there HAD to be knew, unable to articulate the process on renting a tub as they were SITTING at the front counter, chopping it up and not very interested in attempting to clean the area (this was approximately 10:30am!). When I asked one employee to clean the tub and the floor so I didn't slip or track dog hair back to my car, this was her finished product.... Service was dead this day. Shameful. I really like this place and prefer it over the other self service locations in Alameda. read more

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Looks like I am not the only one who has experienced the lack of customer service from the moment one enters the store. I have visited the store 3 times. No welcome. Absolutely no attempt to be courteous upon check out. Yesterday just takes the cake for me. Death stares from the two women at the cash register in an store devoid of other customers. What is up with their crappy attitude??? Pet Food Express is my store. I will cross town from the west end from now on. They are are helpful and cheerful each time I enter store. They value their customers and truly love pets who visit. read more

I visited the store years ago and though conveniently near by, I was not thrilled. Now with a new dog, I tried, again. As I entered the store, you could hear a pin drop. There was no activity in the store except for the clerks who were gathered at the counter chatting away. I felt I interrupted their convesation as I saw at least four eyeballs trained on my entrance trying to determine, (maybe) if I was there supervisor, or who I was and what I was going to buy. The look was so severe, I needed to break the awkwardness by saying hello - ever have this type of situation? The staff were ignorant of me and my wandering through the store. I didn't find a few treats, but realistically, I can go to Target across the parking lot and get the same items (and with a better experience). I left the place thinking how Unleashed has stayed in business at Alameda Landing. PS - I read a few of the comments and I seem to be echoing the samething. The Petco Managment or Owner of Unleashed must not be taking these comments to heart. :-( read more

I've been to Alameda Landing shopping Center probably a thousand times and this was the first time I came to Unleashed. Not quite sure the difference between this store and a regular Petco but my guess is the size of the store. It's smaller but has everything needed for our furry friends. Upon walking in, I was greeted immediately by the friendly employees. They asked if I was looking for anything in particular which I was. I asked where the cat litter liners were located and they directed me to the aisle it was located. During checkout, I noticed that the price was a few dollars cheaper on Petco's website. The employee made sure I got the price on their website. Overall I was very happy with this store. It's very organized and clean. The employees are knowledgeable and helpful. read more

It's fine, that's all. I use the DIY dog bath at the back of the store for my Shepsky, and it's worth the $20. I try to get there when they open so I don't have to wait for the higher-pressure wash on the right. If you haven't been to one of these before, you pay up front then take your dog to the back. I normally use a harness but use a leash here. They provide shampoo, towels, and a brush but I take a bag with own supplies. Big towel, our shampoo, deshedder brush, ear cover, training treats, etc. Grab the metal step and place it in front of the tub for big dogs. Lift up the metal gate in front and lead your dog up. Training treats help first timers. With my large dog, it's easier to keep her in the tub while drying instead of moving her to the table. That would never work. Or you can dry your pupper on the floor if your back can take it. Ear covers made for drying help keep them calm. So I recommend the store for the bath, but I feel like it's too pricey in general and usually buy elsewhere. read more

Came in for some cat litter today as soon as they opened I was greeted and personally helped by Kayla. She was so informative and helped me get everything I needed for my babies. Very honest person that made shopping easier. Thank you :) read more

Terrible customer service every time I come. Employees seem unhappy and are rude/uninterested.

This place has the WORST customer service. The vibe there is dismal. I came in to find a particular toy for my dog, two service workers were unable to even acknowledge me when I entered, were talking really loudly to each other about gossip, the manager was talking sh*t about some girl he tried to get with to a female employee - that's obviously more important than greeting and helping your customers. My dog and I walked around he eerily vacant and depressing store, could not find the product we were looking for, so I went up to the two workers who were still prioritizing sexist sounding gossip and asked them if they had the product, then the manager guy just frowned at me and said "Not at MY location" - and didn't even bother to seem friendly, helpful, or sorry at all. I take it he wanted me to know this was HIS place but without taking respectful ownership for it's short comings. We walked out after that empty handed and I will never return. Go to Petfood Express in the south end of the island, they actually care about you and your experience there! This place has no soul - such a waste of time. read more

Rude cashier, no etiquette, doesn't know how to say thank you, and you're welcome to the customer.

Date: 2/23/2015 Time: 3:45 PM. Weather: 65° Sunny and clear Today is the first day of business for Unleashed by Petco in Alameda Landing. There will be grand opening events starting next week. According to the gentleman (manager?) assisting me, the difference between Petco and Unleashed is Petco sells pets (kittens, birds, fish) and Unleashed does not. He also gave me a tour of the store, showing me the types of products they carry. Ambiance: Spacious, well lit store with pet supplies (food, snacks/treats, shampoos, toys, frozen items, dog beds, etc.) for cats and dogs. Upon entrance through double glass door, cat products are to the left and dog products to the right. There is a machine to make a pet ID tag. They have an area in the back of the store for pet wash. Cost is $10. Store will provide customer with cleaning and grooming supplies, apron and towels in a basket. Customer service: Excellent! Manager and Cynthia acknowledged me immediately and they also acknowledged other customers in the same manner. Both were friendly, gracious, helpful and personable. Purchases: two bags of Merrick doggie treats - wingalings (applewood bacon flavor) and Grammy's pot pie (oven-baked with real chicken, potatoes, peas and carrots). Products made in the USA. Cost (tax included): $15.24. Husband was wondering why I was in store for more than 1/2 hour. He came in and spent money, too...lol. His purchases: Zenpet ProCone, which is a soft recovery collar, and a container of healing cream for hot spots and wound care for our dog, Teddy. These products also made in USA. Cost (tax included): $46.85. Final thoughts: Unleashed will be our go-to store for pet supplies and pet wash. No more traveling across town for our pet needs. Welcome, Unleashed to a neighborhood that's closer to my home. read more

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Looked like they do not want my business.Boarder line rude employees to say the least. Be nice even if you hate your job.

I absolutely love this place. The associates are always so welcoming and willing to assist their customers. Today, Michael was there to help. He is always very professional, kind and engaging with his customers. I went in and asked information about flea and tick treatments and he took his time to point out all of the items they had and described each item carefully. I am always so relieved when I walk in and see him because he is very knowledgeable and you can tell he really enjoys his job. All of the associates at this location are nice and the store is always kept clean and well stocked. read more

In a matter of 30 minutes, Erica has dropped some real knowledge on how to train our new puppy. We would be totally lost without her! We purchased a 4 session 1:1 pack and are definitely looking forward to more sessions and learning more with our pup. She was positive, upbeat, and most importantly gave us valuable feedback. We were even 20 minutes late to our session and she was extremely understanding and accommodating. I highly recommend her if you are in the area and need some serious puppy help! read more

The way the blonde veterinarian, Sara, treats people who are not white is disgusting. In the span of my visit, she completely ignored the LatinX young man who was trying to get his dog vaccinated and yelled at the Black woman who noticed her rude behavior and was calling her out to mind her own business and that she was no doctor and to stop talking. Beyond unprofessional, the veterinarian's behavior was disgusting. ALL people deserve to be treated with respect. Don't support this business that allows this behavior from its employees. read more

They don't sell small pets , only adoptable cats (not for me) but I went on a voyage for a guinea pig epic fail they had hella pet supplies tho everybody was hella friendly and it's always pet friendly! read more

I came here today looking for a specific brand of dog food for my 2 year old pitbull. I have tried many brands and it seems the only brand she enjoys, and works best for her is the brand Orijen. I walked in and the staff were extremely right off the bat. I was welcomed by the cashier at the front and another employee asked if I needed help as I walked towards the back. I asked her if they carried Orijen and she informed me no. I asked for a comparable brand and she was honest and recommended brands that were most comparable but said she wouldn't want to sell me anything that isn't what's the best for my dog and if Orijen is the food that works, that's what I should stick with. She recommended other stores in the area and I couldn't be happier that she legitimately cared about what's best for my dog instead of forcing a sale. I'd give this store a 5 star review if they carried Orijen dog food, but for sure at least 4 stars for customer service and honesty. read more

Thank you Celena for the great customer service and the other lady working on Labor day about 2pm. My cane corso and I had a great time in your store and her bath was just what she needed. Great Job! Sonoma and I will be back :) read more

Unleashed by Petco - Sonoma after her bath :) -cane corso- - Pet Stores Near Me - Alameda, California

Mani was great, so helpful. He even showed us an awesome pet jerky. We got all sorts of bones for our puppy. The store itself was very nice as well. read more

Monday, August 31, 2015 @6:00pm. What a huge disappointment! My boyfriend and I walked in with our dogs. The girl behind the counter was busy texting on her phone, not even sure if she knew we had walked in. We were looking around for probably 25-30 minutes and not once did she even acknowledge us. When we left, still nothing...looks like a nice, very well kept up store but the customer service was horrible...they should have a dog there...at least he would come up and greet customers...Oh well...our first and last visit... read more

The store and products themselves get three stars. I would say the service I received the two times I went (once with my husband and once solo) leave much to be desired at two stars. The store: it's a pet store. They have a good array of products for cats, dogs, birds, etc. Their cat litter and cat food selection are on the more pricey side and not the brand that my cat prefers. The aesthetic of the store is rather bland and sterile, it is not an interesting experience shopping there. It is a quick in and out type place (probably to go along with the In & Out that just opened up). The service: the service I received was not the best nor was it the worst but it definitely needs improvement. The tall, thin Anglo male who "assisted" both times has an irritating attitude--almost like he thinks he is too pretty to work there and it is an inconvenience to help you find something. The first visit he did ask, "Can I help you with anything?" but with a condescending tone--as if he really did not want to help you with anything. Even his "suggestion" to get a covered cat litter box managed to sound judgmental as all get out. "Every time I ask my friends if they have a covered litter box and they say 'no,' I'm all, 'your house smells like cats.' " First of all, they have a cat. Of course there would be a cat smell. Do you mean to say the house smells like cat urine or an uncleaned litter box? Because those are two different scenarios altogether. It is an uncomfortable experience--almost like I'd rather just be left alone than have someone force themselves to lower their integrity by assisting me. But it's fine, I guess, if you're into that. Improvements: the store should hire more genuine human beings. read more

I bring my piggies in every so often to pick up Feline Pine if I happen to be in the area. All sales people are friendly, knowledgeable, and very helpful! It's convenient for me to shop here since it's very close to my work - they have the essentials and I can usually find what I need. It's more of a "boutique" style pet store rather than the large chains so don't expect them to have endless choices of limitless products. While on the smaller side, they do have A LOT of items in the store - take your time to peruse and learn where everything is; it's worth the stop! :-) read more

Unleashed by Petco - The piggy wagon express - Pet Stores Near Me - Alameda, California

Amazing customer service from whoever was managing that day. This is a very well cared for store, and combined with the service and return policy has me shopping here instead of online. read more

I was at the Alameda dog park with my Shiba Cooper when it started raining. Since the park is all sand, my dog (no surprise) got pretty dirty. Lucky for me I had seen this place just opened close by and decided to stop in and use the self wash. I've never used one before but it was great! Definitely felt like I could scrub better and get my dog cleaner than when I wash him in my bathtub at home. Also nice that I didn't have to clean up all the fur after either! (Although I did try to cause I felt bad about all the fur everywhere). I felt like the $10 I spent was worth it to not have to bring anything else except my dirty dog and get to use a professional dog washing setup. I did find the shampoo they gave a little strange cause it was the consistency of water and not a thicker normal shampoo consistency. It's like they were afraid people were going to use too much shampoo and tried to conserve it by mixing it with a bunch of water. I did ask about it at some point but they said that's the way it was supposed to be so who knows. Tip - I would avoid the dog wash on the right hand side as the metal shelf on the wall just happens to be head height and can be painful when you accidentally hit your head on it while trying to get hair out of your face. I didn't get a chance to explore the rest of the store but they seemed to have the usual Unleashed offerings. The staff was friendly and checked up on us occasionally while we were giving Cooper a bath. They were thankfully not alarmed either (or didn't say anything) whenever my dog shiba screamed during the bath like we were torturing him. Overall, I will definitely be back here to use the self wash! read more

I have two hairy dogs,took them to this place for a bath , once stared the blow dryer, the fuse popped.and the cashier didn't have the key to the fuse box . Had to leave the place we too wet dog.not a Pleasant experience. read more

Don't do online order for store pickup. They never picked my order I had to go there and wait till they figured out my order. The clerk told me they don't get online orders Better to go to a different retailer like petsmart for online orders read more

It was my first time shopping at this store. I was shopping for someone else and unfamiliar with the layout of the store. Kitten, who is the manager of the store, was friendly and greeted me as soon as I walked in. I showed her my list and she helped me find everything in about 10 minutes. Kitten was efficient and really knows her stuff which was apparent by how well organized and well stocked the store is. Kitten, thank you for making my first shopping experience at Unleashed a very pleasant one. read more

Awesome experience visiting here. Used the self service bath and for $10, it was a great deal! Asia and her co-worker were so enthusiastic and helpful. Their selection of items that were on clearance throughout the store was quite wide and I found some pretty good deals. read more

Always super friendly associates working at this location. Great spot to give your dog a bath!! They provide everything you need for a great price. read more

You'll have better luck finding another place and will probably have a more enjoyable experience.

I love Unleashed! its close to where i live and i love using their self-bath station. they keep the store in good condition and very helpful. since i live in an apartment with a big dog its hard to wash her. i love walking in there and having everything i need to give my dog a bath. they keep the water at a perfect temp. read more

So I was very excited about having an unleashed on my side of town so I wouldn't need to go to the Petco across town, I have been here twice and have been disappointed and left empty handed both times. They don't carry the right wet food for the cats I need but have 10+ other brands, then the dog cookies I need (my furry baby has stomach problems and only can eat one brand one flavor) they have been out of even though I was told that they would be in on the shipment that was coming in the next day, so I can back and oh they didn't send any. I have a coupon I totally was planing to buy something, give this cashier something to do besides just sitting on the counter looking bored. Will try one more time before this coupon expires but if they still don't have what I need I am not wasting more of my time here and will just go to the real Petco read more

It's convenient for me, and in general the staff seems friendlier than the one in south shore. I do have to agree with the other reviewer on certain things being out of stock; but I think that's to be expected in a smaller store. read more

I went to get a flea collar for my cat. I was told that it was for sale online and the woman bought it with her tablet using my info. I was told that I would get it delivered NO LATER than Tuesday. It's Thursday and now I'm being told that UPS delivered it to USPS to deliver to us by Saturday AN ENTIRE WEEK after I ordered it. I called Petco and asked to speak to a manager and she didn't help at ALL. I told her that our flea problem was bad and that I would have paid FULL price had I known that it would take this long. I WAS TOLD NO LATER THAN TUESDAY So unhelpful and no resolution. So I said then you can't help me at all with any of this & she said "well you did get the sales price and you should have it by Saturday". WHAT! This is not customer service. read more

I visited this store twice a few weeks ago and found it to be a great place to purchase pet supplies. Both times I came in, the employees were so helpful. If only I could remember their names... In any case, this was my first experience shopping for pet supplies, I had a thousand questions and received really good information from their staff. If would of loved close to this store, I would but my products here... read more

Unleashed is a fantastic place to take your pet. They have a variety of food, toys, costumes, treats, and much more. One of the best things is that they have a "wash your pet yourself" station, and it only costs $10; it includes: shampoo, conditioner, a mini bathtub with harness hooks to make sure your pet doesn't jump out, brushes, and an area to dry your pet, this is a fantastic deal! Another great thing is that the employees are always (well most of the time) friendly, they usually love all the animals and are glad to help. Unleashed is also great because of their classes they have, most are for dogs so if one is looking for puppy training classes, they have them!(they also have "fun days" where many people bring their dogs and they get to "hang out". Unleashed is a very good establishment that everyone should visit. read more

Love this place! Every time I walk in, everyone is so friendly and helpful. They have a great selection of dog supplies. Love that I can ask anything about my dogs & they offer so much information. Always a positive experience when I go there. read more

Wonderful customer service, we wak in and the lady in cgarge named Janne was very nice and helpful she went to greed each customer asking if they needed any help for their purchase and she gave ua advice without being pushy like usually other places and kept a big smile and just made our visit a great experience. :) read more

Had two of my dogs groomed there. Friendly staff and offer suggestions. Phone appointment is definitely suggested. We were able to get one within two days. Will go back again. read more

Very good, nearly great! We usually go to Pet Food Express for self dog wash, but we went here because it was open on New Years. The good: the tubs are low and secure, and the staff provide you with a brush, shampoo, conditioner, an apron, towels. The bad: there is (currently) only one dryer. Since we were the first dog wash of the year, they gave it to us for free! They are very nice! read more