LOVE, LOVE, LOVE THIS PLACE! I have been to other VETS where they weren't as friendly, we waited…read moresuper long & they overcharged us so much!! The staff was wonderful, welcoming, informative & super sweet! Prices were fair, we didn't feel like they were tryna upsell or pressured into spending all kind of money on unnecessary things. Will definitely be coming back here from now on. Fabiola helped us and I forgot the doctors name but she was sweet also. Highly recommend!

We have been bringing our dog to this vet clinic for almost 13 years. In the beginning, the care…read morewas great, but in the past two years or so, things have gone downhill. The staff can be rude, indifferent, and sometimes unaccountable. Phone calls rarely get answered in real time. I've never had this experience with another clinic - if they can't answer, most will at least acknowledge you and put you hold. One time I even had to come in person because no one answered the phone, despite being on hold the whole time. When I walked in, there were no other patients in the lobby, so it's unclear why calls aren't answered. Again, there is a pattern of not answering the phone. I also have always found it odd and somewhat off putting that the front counter displays a sign suggesting the "most valuable gift" is promoting referrals to others. Very business forward... The last straw for us was having to wait two weeks for a tech appointment (for an injection) when our dog was itching a lot. They had no other options to help her feel comfortable in the meantime and didn't seem to care, so we ended up going to another vet who could see her the same week. We appreciate the care they gave our dog over the years, and we've always had a positive experience with Dr. Rabbi. Unfortunately, due to the drop in service and attentiveness, we will not be returning.

We took our dog here for complications after a tooth extraction. We were there for about 3 hours in…read moretotal, and in that time I was incredibly impressed with every single staff member. They patiently endured all kinds of rudeness, borderline harassment, and ungrateful treatment from owners who were clearly stressed about their animals. It was very obvious that everyone who works here has the safety and health of the animals in mind, even when the adults are less than grateful. Everyone whose pet was stable was seen in order, which took some time because while we were there they got 2 different animals who required emergency treatment and were immediately rushed back. While we were waiting the staff chatted with us and generally made us feel really welcome. The vet was very clear and understanding about what was going on with our dog and we left with the right treatment and medicines. She is now feeling much better.

I'm really sad to rank this place so low. I've taken three of my cats here for the past three…read moreyears. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of life, he's been to the ER for the same symptoms four times. Three were at PETs. We chose to bring him here because of our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spoke to us. She kept repeating the same questions over and over after we answered them and was talking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine practices I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal endoscopy ourselves without dealing with PETs anymore I'm really sad to rank this place so low. I've taken three of my cats here for the past three years. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of time? He's been to the ER for the same symptoms four times? Three were at PETs. We chose to bring him here because if our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spike to us. She kept repeating the same questions over and over after we answered them and was taking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal ourselves without dealing with PETs anymore and hopefully can get him proper treatment instead of a bandaidand hopefully can get him proper treatment instead of a bandaid.

I want to give a more detailed update on Grand Lake Vet. Dr. Partin was wonderful handling my dog's…read moremast cell tumor--she's so knowledgeable, energetic, and a great problem solver. For the surgery, Dr. Jones did an incredible job. She successfully removed everything--it was a best-case scenario, especially since it was a delicate surgery on my dog's face. Dr. Macdonald provided her opinions to the team and is extremely knowledgeable about mast cell tumors. She makes sure to let you know about ALL possible outcomes but always aims for the best possible scenario. That said, the communication leading up to it was difficult. Dr. Berkley was initially scheduled to do the surgery due to a scheduling mix up. She provided some conflicting and alarming information not specific to the medical evidence present in my dog's particular case. She backed out suddenly on the day of surgery after seeing my dog. That shook me a bit, and I think the bedside manner and case review before phone calls could be improved. But ultimately, the care itself from Dr. Jones, Dr. Macdonald and Dr.Partin was top-notch. I'd still give them five stars, because the surgical outcome and overall skill were outstanding and I'm grateful for their service every day.

It's taken me some time to write this review, but I wanted to share how wonderful Grand Lake Vet…read morewas to us. They took great care of our sweet Bailey for the last few years of his life, but the shining star was how they showed up during his decline. Dr. Jones was incredibly attentive, patient, and kind as she walked us through her professional opinion and exhausted all options for our beloved cat. She validated my every fear and concern about deciding when it was time to let him go. When it came time for his last appointment, he was seen by Dr. Caraballo. We had not met her before, but the compassion and warmth she showed us made a world of a difference in a very sad day. The entire Grand Lake team went above and beyond to provide support to not only Bailey, but to his heartbroken moms during the last few days of his life. They even sent us a handwritten card signed by all the doctors who had met him, which was especially thoughtful and touched our hearts. Highly recommend Grand Lake for their high quality care and compassionate veterinary team.

Providence Veternary Clinic took care of my dearest cat for Seventeen years. We were always…read moregreeted with care and concern . The Doctors and staff answered questions, took care of medications, and procedures in a very professional manner. There were callbacks by phone whenever necessary. I am so grateful for their help, Sincerely M.B.

Terrible customer service. Lack of empathy for pets and human beings…read more My dog had his first vet appointment at the Providence on Webster last month. While I spent a lot of money, I was happy to know that my dog finally got some treatment for his arthritis. Due to my schedule, they scheduled me for his monthly Librela shot at the Pacific location. I got a call today (on the day of his appointment) saying that I need a record of his vaccinations before he can get his second dosage of Liberla shot. During the first visit, they never once mentioned that I need to submit his record of vaccinations, as I don't have them. They said that according to CA law, they can't give him his Librela shot without the rabies booster, which is understandable, but I wish they would have told me that even prior to sedating him, giving him X-rays and his first dosage of Librela. Since my dog desperately needs his Librela shot today, I asked if they could comped the $37 rabies shot. They said "no". I spent $1800 on the first vet visit and his monthly Librela shot is $180. I would have never done that if I would have known about their requirements and terrible customer service. The reception stood firm on their $37 rabies shot requirement, never apologized or even empathized with my frustration. It's ridiculous how fast they take our money, then make rules and refuse to compromise because they know that our pets need the car. Very disappointing.

I'm so grateful for Blue Cross pet hospital. Today I made an appointment and was taken in today for…read moremy CoCo ear infection. She was taken well care of. I wish I would have come here sooner. Being that I didn't I was put through so much at another hospital. They were scared of my dog and suggested that I sedate my 6 pound chihuahua in order for her ear to be worked on. I had to do no such thing at blue cross they even clipped her nails. Such a pleasant experience. Im so happy she's feeling better. Thx Blue Cross Leti.

If you have cats, stay away from Calvin Ho. I suspected that my cat had a broken tooth or dental…read morepain, he couldn't eat and drink properly. Calvin briefly inspected his mouth and managed to miss a large lump underneath his tongue that ended up being cancerous. He dismissed my cat without painkillers and offered to return in two weeks for dental x-rays. Thankfully, I felt that he was negligent and went to another doctor for a second opinion. If I had waited longer, as he advised, my poor cat would've been in agony. P.S. My cat hated that clinic, he didn't react the same way in a different clinics. Also even tho their clinic looks delepated, somehow their fee is surprisingly higher then other vets in the area.

I have been paying for PetsBest Insurance for 10 years. My present monthly charge is $253.00 My dog…read morerecently had dental surgery costing $6,583.00 and the insurance will not pay one cent because my dog has not had previous dental work done with anesthesia within 13 months. In retrospect I think a pet owner is better off not having pet insurance. It isn't worth the hassles that you have with the insurance company, and the cost.

This is not about a specific Co. Regardless of how good a pet insurance Co. is and how well it pays…read moreclaims, due to the greed of veterinarians who cannot wait a few days to have the insurance pay them directly, even upon agreement, but would let the pet die, run away from any insurance that does not pay immediately on the spot, except for cases when vet treatment is given for small amounts. For any true emergency as surgeries followed by pertinent treatments/in-patient stays that can't wait, you will be throwing money away even with backup from cards as Care Credit which don't offer as many thousands as required at the clinic, right on the spot. If vets had a different perspective on the way they look at their patients and at treatments needed with urgency, this type of insurance would surely work.

Super impressed with the vet clinic at the EAST BAY SPCA. Last week saw a Great doctor/dentist who…read moregave thorough explanation of her diagnosis. Vet tech also great at keeping me informed as to progress, details, and expedited blood test, too. Today, i Just dropped off fec. sample to reception and Marina not only expedited, but remembered my name and my cat Onyx's name, too!! Sheesh, I can't remember what I had for breakfast! And she must see dozens of people per day. She also explained exactly when test results come back, costs for services VERY CLEARLY all while managing batch of others in waiting area. Altogether a very well-run clinic with top notch professionals in all departments.

I was just admire all the work on the road. They were so deep in this hole…read more It was just a pretty cool sight to see. Near the SPCA. I love Oakland SPCA. My daughter and I used to volunteer all the time. We will have to go visit soon.

David responded to my Yelp inquiry right away and he was great at following up with a quote via…read moreemail. I'd definitely recommend his services.

Thank you David! I appreciate that you took the time to review the details on our home policy. I…read morehave never had an agent go through our insurance package the way you did. You where patient with us and answered all our questions.

Back to update my review about 6 months later - we still absolutely love Marina Village Veterinary…read moreand our vet, Dr Ashley. The team here are all super nice, friendly, and accommodating. Every interaction feels super easy and quick, and the staff is both knowledgeable and compassionate. The staff are clearly well trained and every vaccination, sample collection, and conversation is handled with expertise. The front desk staff are really friendly and It is really easy to communicate with their team to make appointments, ask for refills, etc, which is absolutely not the case with every vet. We are so grateful to have found this wonderful vet and I seriously recommend them to everyone I know because everyone deserves to have a vet this awesome. Also, the area is super nice and quiet, perfect for a nice walk before or after your appointment. There are some good human food options nearby too!

Marina Village Review…read more TLDR: If you would like to get obscenely over-charged, manipulated, lied to, misled, and then discarded when they can't get more money out of you, then definitely go to Marina Village. You don't have to believe me. You can see the actual EVIDENCE in the documents below: I had three bad experiences with Marina Village: 1). A quote from Marina Village for $3285.53 $3542.33 vs. the invoice for $1787 that actually paid at Modern Animal. That is almost $2K in "ad ons" that Marina Village charges EXTRA for (such as anesthesia and pain meds), but are "included" standard by Modern Animal and other reputable vets. See copies of the estimate from Marina Village vs the actual invoice from Modern Animal. Totally appalling. That is almost $2K more than their competition. 2). I needed a USDA health travel certificate, and they told me I could only get one if I transferred my dog's care to their office. The ONLY REASOn I put up with this vet is because of the travel certificate. I made an appointment (for $700 for an exam and paperwork), but two days later, Dawn, the practice manager, cancelled my appointment because their staff wasn't trained they didn't want to fulfill their promise. I changed vets exclusively for the certificate, and they refused to provide me the service because and untrained staffer decided to research everything herself instead of asking me for records that I had readily available, but she didn't ask for. No apology, no empathy, no nothing. See the email below for proof. Yet, they are still listed with the USDA and still misleading people and taking their money. Needless to say, I sent a message to the USDA to complain about false advertising. 3). I felt manipulated by one of the vets into a completely unnecessary procedure while I was reeling from the loss of my husband to cancer, and the pressure of taking care of my mom who had just had a stroke. Details below. You have been warned! But don't take my word for it -- look at the evidence I am sharing.

Irving Pet Hospital's staff are warm and compassionate. They provide quality care with clear…read moreexpectations and communication. What impressed me the most was their transparent pricing. The invoice reflected the estimate I was given. There weren't any outrageous upsells or shocking additions to the bill. Considering some of my recent experiences with San Francisco veterinarians (looking at you SF Vet Hospital), their honest practice was greatly appreciated. Thanks again.

I highly recommend Irving Pet Hospital as a vet for your dog(s). The vets are incredibly nice and…read moremeet you where you are (they aren't pushing the newest fad dogfood diet or forcing costly medical exams on you). One of my dogs is a little leash reactive with other dogs, and Irving Pet Hospital has been so accommodating (they let us come in through a different entrance). Sometimes they can be booked up a few weeks ahead so I recommend making an appointment earlier, rather than later. They also let my dogs come to the same appointment, rather than having to book two separate appointments. The vet techs are wonderful and my dogs love them. I would say they have typical SF pricing.