Their Buy 3 get 1 free deal is absolutely amazing. Great selection of snacks for a variety of different doggy dietary requirements. Love their toy selection as well. ESPECIALLY with the buy 3 get 1 free. The biggest draw though, super friendly staff that seems to really care about your pets. read more

Huge selection of cat foods - which is good because cats can be picky eaters. Vaccination clinic and easy freeway access. If you are looking for scenic window views while washing your dog - well, you found it. Overlooking the oakland estuary - it's pleasant on the eyes. Friendly staff. The vet clinic ladies were particularly above and beyond. Found food and immune supplements for Mrs Meow. She loved it all and is feeling better. I think she just needed more attention from me... she saw that with the luxury variety of foods I got here. All the best. Not some Walmart junk. Not far from the highway - just on the other side of the bridge. Convenient shopping center for everything else you might need. read more

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We come here fairly regularly for the pet wash. It's clean, convenient, and easy to use. There's already towels and treats for your pet too. Hector, the assistant manager is always very friendly and helpful as well. Great option for getting some treats for your pup as well as for the self service dog wash! read more

Came to give the dog a bath. Welcoming store with friendly staff. Treats available with towels and dog collars and aprons available. 4 bath stations available. Seemed to be short staffed so would call ahead if close to closing time. Would come again if needed. read more

This Pet Food Express has gone down hill. Went in for my pup bath after his dog park and purchased dog harness. There's no shampoo at the station, no friendly customer service. No restroom available for customers either. Bad! read more

Fast and less people not to crowded place are clean staff are always very helpful. I will recommend this place to some of my colleagues

After an absence of visiting, I found that there were changes to the products that were carried. However, it seemed it was staying true to changing times and perhaps were the expected standard is in today's marketplace. I spoke with a couple of staff members, who were helpful and knowledgeable. This store experience has remained the same. Glad to rediscover the store and will be back. read more

Nice spot to wash and dry my pup. Found this spot not too far from my house. I'll be back.

This Pet Food Express gets 10 stars as far as I'm concerned! The staff is knowledgeable, friendly, and respectful! I get all my dog's food here, toys and treats. AMAZING customer service! Thank you Pet Food Express staff in Alameda!! read more

This store has a good selection of toys and food for cats and dogs, an onsite pet wash, and they always have deals where you buy 3 and get an item free. The staff are friendly and happy to help (or leave you to browse independently). Parking out front is easy and their prices are comparable to other pet stores such as Chewy. read more

Incredibly rude man behind the counter. I asked if they had matts to prevent slipping after a bath he says " I have never seen a store with them" repeatedly. My elderly dog of course slips all over the floor and he couldn't care less. The tub was not clean, almost no soap came out and the man clearly hates his job. Don't bring your elderly dog or human here because they will slip and fall, i had to use my leash as a sling to get my dog out the door. read more

Incredible Help from Hector B. at Pet Food Express! I had such a wonderful experience with Hector B. at Pet Food Express. I called in today completely overwhelmed and in a bit of a crisis--frantic because I have seven cats who all needed medication. Hector was so kind, calm, and understanding from the very beginning. He patiently walked me through the entire process step-by-step, making sure I got exactly what I needed. His compassion, professionalism, and support truly made a huge difference during a really stressful time. I'm so grateful for his help today. Hector is a true asset to Pet Food Express--thank you again for going above and beyond! read more

They answer questions, help you carry out your purchases. They have a lot of different options for your dog or cat.

Was recommended to go to this location by a friend, I should have gone to the other location. Mines doesn't do Vet visits. Upon arrival, one of the Vet staff checking people in was in the middle of a verbal dispute with a Bulldog owner. Didn't catch the convo. Just know he wasn't welcoming at all. She yelled to me and 2 other dog owners to line up against the wall. I literally was there for 25-40 minutes and a standing disabled person with dog voimt in me to be told when it became my time she could not assist because of a dog that needs its space. I forgot what word she used to say it but I did ask her what it meant, and she replied aggressive like to bark, etc. So I went to explain to the other 2 doggie parents why we couldn't be seen using the world aggressive. The owner of tge chihuahua snapped, "Don't call my dog aggressive, and pointing over here." I explained to her I have the same dog at home, and the one I'm with mother is Chihuahua, so I get it. Her daughter gone say what a mother. So my response is you a bad mother, and that's when the same staff started telling at me like the Frenchie owner " you cant talk to my customers like that" I do have freedom of speech they attacked me first. I'm trying to figure out how the system works, and that's when she recommended me to another clinic. I asked her to write it down the information because my hands were nasty from motion sickness voitmit. All she wrote was a name that wasn't even the hispitals' real name. Yes! we traveled an hour and a half to be seen. I asked for wet wips she gave me 3 dry paper towels, asked if she could wet them she said No!. So I went to the cashier and noticed blue towels folded in a storage unit asked for one and got it. Note to company, and I hope not future patrons. The system she has going is no good. If you know you're busy and you need x amount of time to care for a special pet, why would you have 3 people waiting to be turned away? She could have done that when we first got there instead of wasting our time, humiliation, and discrimination. My dig never had shots, so she put us at risk for nothing. Please change the system that makes no sense, or should I say that the discrimination that's happening at this location needs to be removed. You should have a better idea of how many dogs you could see in a day without time wasting humiliation and discrimination, and very bad customer service. One star for the towel, and note you just lost a very valuable client. I called a million times, but there was no answer, and I wasn't filmilar about a virtual cue and / etc. I usually go to Petco for Vet and Petfood for supplies. Haha, not anymore read more

Pet Food Express - The items I was sent walking away with after wasting my time. - Pet Stores Near Me - Alameda, California

TIPS FOR VACCINATION SERVICES 1. Go online and read their information regarding the services that they provide. 2. SET AN ALARM FOR 1:59 TO JOIN THE VIRTUAL QUE AT 2:00. The clinic opens at 2:30 but the virtual que opens at 2:00pm. So essentially you don't have to be there in person at 2:00pm (they won't serve you unless you're on the virtual que). I submitted my pet's information right at 2:00 and I was 5th in line to return at 3:45 lol. Use this link to get in the virtual que: https://lineup.vippetcare.com 3. Insurance is not required. Try to get there a few minutes early to complete new pet registration. REVIEW: They are a small clinic section in the pet friendly store. I was skeptical at first but the two technicians and Dr. Rosete were incredibly patient and kind. I believe they lease a space with Pet Food Express to provide their clinic services. Super affordable for those without pet insurance (I do not condone this but things happen). Quick and easy if you read and do a bit of preparation before going. In and out of there in about 15-20 minutes. Did a puppy visit 1 package and also a rabies plus microchip because he's old enough. Grabbed a few treats and toys for my pup on the way out. There's also a bathing station for pets too. The whole store (including the staff) are super pet-centric and pet-friendly meaning they actually care about your visit. One of the customer service reps remembered my pup's name upon my return which totally surprised me. I definitely would give them 10 stars if I could! read more

Pet Food Express - Pet Stores Near Me - Alameda, California

First time at this location, nice staff! I asked for a bit of extra soap and he was nice about it. Clean bath tubs and isles. Everything was very well stocked! read more

Pet Food Express - Pet Stores Near Me - Alameda, California

I recently adopted a dog from Oakland Animal Services and they highly recommended I come to Pet Food Express and ask the workers what I should get. I came with my dog and America was super helpful in guiding me to what I should get for treats and food. She was super patient and answered all my questions! She has been so helpful and I couldn't be happier with my experience here and I will be coming back! read more

My cat has a sensitive stomach and I found a brand that handles worked well for her for years here. Since buying, I've probably moved three times and each location I go to am always very warmly greeted, asked if I can be helped with anything, and even engage in friendly conversation with the staff. Maybe because is a specialty pet store, there's some extra TLC in all aspects of the business. But I have to commend their hiring and staff for the consistently great experience! read more

Friendly staff. I came here twice to give my dog a bath. I was pretty satisfied with the overall cleanliness and how easy it was made to be with their bath station. I called both times to make sure no appointment was needed. read more

Pet Food Express - Pet Stores Near Me - Alameda, California

A very organized store! The staff are very friendly and helpful, especially when it came to my dog being a bit anxious and reactive in the store. The vet was pretty fast as a walk in but the only thing I wasn't a fan of were the vet techs. Doctor was amazing and informative, but the techs didn't seem too confident which made me a bit anxious. One of the cashier workers eased my dog more than the techs did which was really appreciated since she didn't have to. Overall a really great store. read more

Fast, easy dog wash experience. It's been a while since I washed my dog. $18 felt a little pricey but she needed to be cleaned.

This is the store I normally come to because of the selection for higher quality dog food and the great staff. Speaking of the great staff I came by 3/14/23 a little after 6pm with my puppy. The three staff members greeted us at the register and gave my puppy treats as she was scared of being in a new environment. Unfortunately an odd man had followed me into the store and while I was picking up my items, the man came over yelling something and tried to unhook the leash off of my puppy's harness. I grabbed my puppy away from him and yelled for him to get away. As I tried to make more space between the man and me, the employees did a great job of getting the man out of the store and making sure my puppy and I were safe. I am so grateful to the staff here for making my puppy feel welcome when we first entered and ensuring our safety. The staff have always been great at helping me select food and treats for my older dog with several allergies. The B3G1 free promo makes things much easier on us. And again I am so thankful to the staff for de-escalating and making a safer environment for us. read more

I love this location. Staff is always so friendly and helpful. I always take my pup to wash him here because it's usually clean and no issues with the washing stations. PROS -fully stocked inventory -good selection of dry and canned foods -good great selection -love the holiday themed pet outfits -clean -friendly staff who always gives my dog treats :) read more

Pet Food Express - Pet Stores Near Me - Alameda, California

Hands down, best caring Pet store in Alameda with very knowledgeable staff.. products all top notch..

They are always cheerful and helpful. I appreciate the buy 4 one is free policy. Great place to shop read more

Customer service in this location is not the best compared to other locations. We went to take our dog for a wash at this location and we needed a little bit more time to dry our dog, and they told us we had to use another coin just to use the dryer another 5 minutes. Other locations have been super okay with giving us a little bit more time to dry our dog. We try to dry her ASAP but sometimes it doesn't work out. My husband went to ask again and they gave him another coin but the lady was not happy. After, we shopped for our cats and you could just feel the cold shoulder they were giving us. We definitely did not feel welcomed and after we paid they didn't even asked if we needed a bag. I could of asked for a bag but we just wanted to leave. It felt like they were doing many of these small things out of spite because we asked for more time. We never demanded, yelled or were rude about asking. I do want to make clear that this was from some of the employees and not everyone. However, we won't be coming to this location anymore. read more

I have only had my kitten for 2 weeks non and have came to Pet Food Express 4 times already and every single time I am welcomed like the team has known me forever and a decade. Lol seriously they all are amazingly friendly and very helpful. Thank you all because I have never had a pet before and I've been a little anxious. I even visited the Vet clinic that was extremely helpful and punctual. Thank you all. read more

Pet Food Express - One Sativa loves the other we shall see - Pet Stores Near Me - Alameda, California

This is by far the most accommodating pet store I've ever been to. IF YOU HAVE A DOG REACTIVE PET, COME HERE. We have a dog who is reactive to other dogs, but also has tons of fur that requires the heavy duty dryer for each bath (so a wash at home just doesn't cut it). We came in to use the phenomenal pet wash area, and mentioned to the staff that maybe they could give us a heads up if another dog came in for a bath so we could escape. Not only did they give us a heads up every time a dog came in the store (over and beyond!), they offered that we could come in for a bath in the morning before the open (wha!! ) We now have a great relationship with Anthony where we just call the day before and he'll let us in for 30 min before they open so we have the store securely to ourselves and can wash our dog without any stress. Our dog used to be stressed about going into the store b/c she'd occasionally hear and smell other dogs, but now she runs into the doors with excitement!! Her very own safe space with no stressful stimuli! I also love not having to be totally on guard the whole time. Everyone's stress is significantly reduced thanks to Anthony, the rest of the staff and their kindness. It's not common that pet stores recognize the spectrum of dog behavior, let alone put in programs that accomodate for it. They deserve all the support and business they can get. Thank you! read more

Checked the holiday hours today--closing at 5pm. Arrive at 4 pm, "Sorry, we've closed the pet wash early." I worked in customer service for years. Your advertised hours are your advertised hours. Very disappointing service. read more

My kydos(7 months Goldendoodles) & my previous furbies all love everyone here. Kydos has been going to them since day 1 coming home!! He is a BIG FAN of everyone here.... kudos to everyone who works here! Everything is cleaned and helpful! A++ staff read more

Pet Food Express - After bath - Pet Stores Near Me - Alameda, California

we typically go to the pet food express in montclair but since the VIP clinic is up and running at this shop, we drove across town today. The store is huge, clean, plenty of parking, has a lovely water front walk behind the shop and is staffed by incredibly friendly folks who clearly love animals! It's heartwarming to visit and to be surrounded by people who are clearly as nuts for a furry face as you are. read more

Every PFE in the area has a famously personable staff, but the Alameda team provides customer service that stands out! The team members are incredibly patient whenever my overly excited dog joins me for a visit, because you can tell they genuinely enjoy animals and have been trained on interacting with a wide variety of pet personalities in the store. Their friendliness toward my pup puts me at ease. I know anytime I bring my dog here, she'll have a positive experience, which ultimately better socializes her! When I come on my own, they take their time in answering my questions or pointing out sales to take advantage of. The staff strikes a great balance of being welcoming and interactive, without seeming like their goal is to upsell products or begrudgingly go through the motions of asking customers if they're finding everything they need. I most frequently encounter Tia at the cash register, and the tall site manager, who have both become familiar faces. Regardless of the time of day I pop in, I'm impressed by the enthusiasm of every team member! The company culture at this Pet Food Express makes running errands such a pleasant experience, which goes a long way in a part of the Bay Area where positive customer service is harder come by. Someday at corporate ought to give this whole team a good raise! I can't recommend this store enough! read more

First time coming here since I'm a new kitty owner. Staff was very friendly and enforce good covid procedures! Love how big the store actually is. It looks so much smaller outside. The pet food section has so much variety. My cat loves the food they have here. Not the generic turkey and gravy from most retail stores I usually see. The toy I got my cat also loves. Will def come back! read more

Excellent customer service! Special shout out to Ed and Amy for going the extra mile today!

Front staff was rude. Sorry working class people, you MUST go in physically to line up for the vet clinic once they open just line up for their services...... if you work a 9-5, you wont make it because theyll most likely close their waitlist by the time youre able to go home, get your pets, and head to the clinic. They technically will close before 730pm fair warning read more

This review is for the Wellness center. I've been here twice for my dog's allergy shot. Everyone on staff here are amazing. They explain the service and pricing beforehand. The system is pretty simple. Line up outside and at 2pm. someone will come out and register you and your pet. At 2:30 is when they start seeing the first person. The vet on staff is very professional and she's very caring and gentle with all the animals. Prices are reasonable and service is efficient and quick. read more

My husband and I brought our dog, Teddy, here for a bath. He usually gives the dog a bath in our tub. Dog is never a happy camper when he gets a bath, so I did not know what to expect. The price was reasonable ($15) compared to what Petco wanted to charge. Once in the pet store, we paid the cashier first and he gave us a token to use in the back area where the six bath stations were located. There were written instructions posted on the wall as to what to do - 3 choices on the bath, rinse and blow dry. These dog bathtubs were easier on my husband's back and knees. No more stiff lower back and achy knees. Tubs were elevated and there were two nozzles - one for washing/rinsing and the other for blow dry (cool air). They also had two short leashes to hook onto the dog's collar. Definitely we will return to give Teddy his baths and also to patronize the business. The employees were friendly and helpful. read more

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This Pet Food Express store and Wellness center is absolutely AMAZING! I usually don't write reviews. My puppy had an ear infection and I first drove to the Oakland location but the wait time was about 3 hours. So I left and came to the Alameda location to take a chance. The whole entire staff at the store are super helpful, kind and offered Ritz Carlton level of customer service. They definitely hired the best of best employees. Fabian greeted me as soon I walked in and asked if I needed help with anything. He was super sweet to my puppy and brought some treats for him and then showed me some of theirs best products and promotions for puppy treats. I have to say he's just simply awesome. I was super thirsty after running around for long period of time. I asked the lady at the check register if they sell water in the store and she said unfortunately "no" but she went to the employee break room and brought over a cup of water to me. I hope everyone will get a raise. As for the clinic Dr. Rosette was super professional, friendly, gentle and took great care of my my puppy - thank you doc :) not only the service is excellent even the price is so reasonable. This is what I call real doctors/ veterinarians. I will be a regular now and hopefully the CEO of Pet Food Express will see thus review :) read more

Good store Good vet plus their technicians are very friendly toward all dogs & cats by watching their interactions during the exam processes. Any unusual symptom, this nice veterinarian comes out to explain to us. read more

First of all i must say that I ALWAYS get excellent service at this Pet Food Express; amazing staff all around! This past Tuesday, Ollie went above and beyond to help me prepare for my new house guest, an amazing rescue named Jennie. I had limited information about Jennie since her human died and she was discovered alone in the home about a month later! I told Ollie ALL about Jennie and asked his help in getting the right flea products, toys and food for this lovely girl who was coming to my home the following morning for ER shelter. Ollie was AMAZING! He was so compassionate and took such care and consideration in helping me make the best decisions for products to get Jennie on the right track. You can see from the pictures that Jennie is doing FAB; she will doubtless get the best forever home soon! My heartfelt gratitude to Ollie and to Pet Food Express for staffing with such dedicated, knowledgeable staff who truly embody excellent customer service. Colette read more

Pet Food Express - Vet check is all good! - Pet Stores Near Me - Alameda, California

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