What a great storage place. Clean and well maintained. And an incredibly friendly and knowledgeable…read morestaff.

I was in dire need of a storage unit. I was sick as a dog, but had to move. Lindsey assisted me and…read morewas very understanding of the situation - not only helping me with the unit from A-Z - she was also genuinely concerned about my health. All I want people to know is Lindsey was great & because of her my move went smooth inspite of me being sick. Tammy Isley

Handy Lock served as a great place to store our business and event supplies for the past few years…read more When it was time to move out, they were incredibly professional and easy to deal with. Even though I live thousands of miles away, they were able to guide me through the moveout process and even recommended a local mover who got the job done. Barb in the Handy Lock office was always incredibly helpful and responsive for any need large or small. I highly recommend Handy Lock and would have no hesitation using them again for any Pensacola Storage needs.

From the owner: At Handy Lock Self Storage, we do more than store your stuff—we help you take back your space and…read morepeace of mind. Locally owned and designed with you in mind, our facilities feature wide driveways for easy access, clean and secure ground-floor units no more than 100 feet from a door, and honest pricing with a 12-month rate lock guarantee. No teaser rates. No surprises. Just simple, convenient storage that works around your life.

Moving is difficult, moving in the summer's heat makes moving truly unbearable. The two lady's in…read morethe office were delightful. They helped calm my nerves and made my moving experience less stressful. I want to thank them from the bottom of my heart for making me feel welcome to Pensacola Florida and Storing my personal items a breeze.

This place really saved my but! I needed to store my car last minute and they are one of the few…read moreplaces open 7 days a week. The man helping me was so friendly and helpful and the facilities are clean and secure. I ended up storing my car in a covered unit and the man even helped me park my car. Thank you so much sunshine!!

With Sandy leading by example, the staff at the Pensacola location are all outstanding. They are…read morepleasant, most helpful, and a joy to interact with. The hall where our unit is located is consistently kept clean, and, while we do need to replace our Damp Rid bags on a regular basis, we have had no instances of mold. There were two occasions of on-site problems: Once the a/c went out in our building and the other, the entrance/exit gates were not functioning; however, I felt very confident that Sandy had already begun the corrective action and was keeping on top of it to remedy them. I cannot give Cube Smart 5 stars, tho, because of its unexpected rate increases. During the time I have been a renter, they have not been slight increases that one could readily absorb into the budget; rather, they have proven that they can be quite steep. If you are considering renting based on a posted special rate and you'll be a short term renter, that should not impact you, but if you plan to rent on a long term basis, it may be a factor to keep in mind.

This is a well-kept, well-run facility. Staff is very friendly and go out of their way to be…read morehelpful. Very secure, with code required for entry. Highly recommended.

I spent several hours on internet and on the phone checking and verifying rates and location (…read morepickup and drop off) around 5:30 to 9:00 am. I made the reservation and showed for pick up. At that time I was informed that the customer service quote for extra days (3) at $21.00 was now $34.00 per day. The internet Safe Tow Ins. was $34.00 plus $5.00 Safe Tow which also changed to $54.00. The quoted rental $128.00 which was then changed to $189.00. This is one hell of a way to do business. With a lot of "sorry's" but it's more due to DROP OFF! Not IAW the internet and Customer service (phone). Totally "bait and switch" resulting in over $70.00 charges plus taxes and other fees. Contract number 20460865, Pensacola, Fla.

I left a glowing review previously somewhere, but don't see it, so I want to make sure others do. I…read morehad an issue upon move in due to U-haul's main site - not this individual location. I reserved a storage unit that wasn't actually available upon my arrival. This was obviously frustrating and stressful after packing/traveling. Christine and Mike could've easily been justified to blame it on the system, but instead they took ownership of the situation that was out of their control, did a little "Kansas City Shuffle," and made magic happen. The units are very nice and clean. They gave detailed instructions about entering and exiting the property to ensure no one could get past the gate, as they take security seriously as well. All this is to say - this is family run and it shows how much they care about the customers and facility.

We stored our travel trailer here for 6 months and it was always a pleasure working with the…read moreoffice! So friendly and helpful! Highly recommend this storage site!

Michelle so very kind and very much helpful in making sure everything was set up for me.read more

Just moved in a month ago. Lady up front was super nice. I like it already. Went in on Sunday…read moreforgot my gate code. Again person on screen super nice. Got my code and went on my way. Thanks so much.

Okay not sure what makes a great storage unit business but the reason I gave this place five stars…read moreis for one reason, my last months experience with them. So after years of storing worthless stuff I finally cleaned out my storage unit (left unlocked). I cleaned it out first of Nov and procrastinated about calling and closing the account. So five weeks later i finally called to stop paying for an empty unit. But they had already closed the account. They said, "each month we conduct a monthly inspection of units and if they are empty and unlock, we stop billing you" I was completely surprise, thought for sure they would have continued to charge me until i called and closed the account.

Amazing customer service! The managers Kelsey and Jessica helped me and took the time to understand…read morewhat I was looking for. I had a lot of questions that were addressed patiently and knowledgeably. The stress that comes with storage always feels overbearing, but these two made me feel welcome from the moment I walked in. You could tell they were very busy, but still helped walk me through the entire process and find the size I needed. The property looks very clean and well maintained! As for the price, I was a little set back by the idea of the admin fee and the insurance, but the staff is very up front about pricing and ways to save. The promotion especially helped with the move in cost and I got a thorough explanation on the costs and any potential fees. 10 stars if I could!

Deceptive advertising. Their drive up "climatized" storage units are not climatized at all. Be…read moreready for 40 degree swings in temperature and 90+ degrees on a hot day. They also f over existing accounts after they've gotten you as a new customer. Our $200 storage unit is going to $300 after our lease is up and it doesn't even climatized anything. Management is awful how they treat existing customers all the way into corporate. Money grubbing lying swindlers. Go to a reputable family owned business before you let these clowns take you over the coals. Also have a marine buddy that was deployed overseas and his rent went way up and no way for him to clean it out and move. They just jacked his prices with no way for him to say no. SHAMEFUL what this AWFUL company does to veterans while these liars sit in their corporate offices fleecing people who actually do something for this nation. Pensacola Public Storage on Olive you and your manager Ryan are a disgrace to the veteran community.