Very pleased with my unit, rate is affordable and the manager James was very helpful.read more

Recently moved to the area and was needing a large storage room until we secured housing. The plan…read morewas to use Uhaul because we had their truck but their storage was full for the size we needed- however, that was a great thing as we found this place and reduced our cost significantly! I loved the drive up storage so we didn't have to take things up an elevator and the security seemed appropriate with cameras and an electronic gate. The staff was very friendly and appreciated our business. We have been there for 2 months so far and we are pleased with the service and their prices! P

From the owner: What makes our business unique is that you can access your unit 24 hours a day and can back your…read morevehicle up to your unit and unload access your storage unit without having to load on carts and go up and down elevators like all these new storage facilities.

I've had to have my items stored for a few years and I have 2 units. I love that the app allows…read moreeasy access in/out. The place it is conveniently located off of the interstate so less stress driving with your items long distance and on Surface roads. Every now and then I have to go into the office and when I do I usually speak with BERNARD!! He is very helpful and very knowledgeable about policies and procedures Etc. I'm so glad he is there and he delivers great customer service each and every time. There's also another lady who works there and I can't remember her name but she is awesome as well and she has helped me with my password and getting it restored so that I can pay my bill through the app. I spoke with her during the month of February 2026. Tammy

I rented a unit online from Arizona - moving to Pensacola. When I arrived I needed a second unit. I…read morewas told it would be the same price. I also stated I have my own Locks. I was charged for locks x 2. The price was NOT the same and it has gone up and when I pitched a fit , it was lowered. Now it's ridiculous. I was told the one unit price can be lowered from $185 to $147. Bit the $117 jacked up to $185. FRAUD, BAD FAITH. same size units 10x15. DO NOT RENT FROM THEM

Great staff and amazing customer service ! Debbie was very helpful and informative! Very…read morestraightforward and easy process to get a storage unit !

From the owner: Store your belongings at Extra Space Storage on 195 E Fairfield Dr in Pensacola, FL today. Our…read morelarge selection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, golf carts available, military discount, warehouse space available, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, office space available, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

I spent several hours on internet and on the phone checking and verifying rates and location (…read morepickup and drop off) around 5:30 to 9:00 am. I made the reservation and showed for pick up. At that time I was informed that the customer service quote for extra days (3) at $21.00 was now $34.00 per day. The internet Safe Tow Ins. was $34.00 plus $5.00 Safe Tow which also changed to $54.00. The quoted rental $128.00 which was then changed to $189.00. This is one hell of a way to do business. With a lot of "sorry's" but it's more due to DROP OFF! Not IAW the internet and Customer service (phone). Totally "bait and switch" resulting in over $70.00 charges plus taxes and other fees. Contract number 20460865, Pensacola, Fla.

I left a glowing review previously somewhere, but don't see it, so I want to make sure others do. I…read morehad an issue upon move in due to U-haul's main site - not this individual location. I reserved a storage unit that wasn't actually available upon my arrival. This was obviously frustrating and stressful after packing/traveling. Christine and Mike could've easily been justified to blame it on the system, but instead they took ownership of the situation that was out of their control, did a little "Kansas City Shuffle," and made magic happen. The units are very nice and clean. They gave detailed instructions about entering and exiting the property to ensure no one could get past the gate, as they take security seriously as well. All this is to say - this is family run and it shows how much they care about the customers and facility.

Anytime once ever needed help while there they've always been available and happy to help. I have…read morerented 2 separate units at this location. Both were clean when I arrived. You can't beat the value of the units either, not that I've been able to find anyway. The only downside is that it's not a 24 hour access location.

So far, I'm not impressed. Rented a unit yesterday and cannot open the door to it. Left a message…read morefor the property manager - no one actually onsite - while at the property. Will cancel account and go where there is assistance available.

MS. Brittany Your front desk Attendant was so helpful and friendly, she had a positive attitude and…read morevery nice and knowledgeable. She showed me different sizes storage units and quoted the prices. I wish her much success with your Company.

Honestly....I have a HUGE problem with this facility. It seemed great at first....and I know I…read morecannot be the only one who has an issue with the happenenings at this storage facility. Reading all the good reviews that name the employees every single time are very suspicous am pretty sure they are mostly fake reviews. I rented here with the understanding that it was a clean new, secure building. It was a huge selling point that the facility had all these amazing features such as climate control, cameras, electronic locks, elevators ect. That was the reason we chose to rent here. A few months in I realize how bad it is. I kinda hate to say it...but it has to be said. It is directly across the street from the Alfred Washburn Center (St Vincent DePaul). There are homeless people EVERYWHERE. In the parking lot under the trees, camped out next to the exit gate & along the road you have to use to leave. The facility is NOT SECURE and is a joke. They pretend to have a security gate, but its left open 24/7. The doors to the building that you are supposed to need an access code to get in, just open up as you walk up to it. The "secured" bathrooms, that have a keypad to enter, have bent handles & are left ajar so you don't have to use a code to get in. There are units where the latch has been literally ripped/pryed out of the roll up door (and has been replaced in the past few days) We came across a puddle of urine in the main hallway (smell was obvious). Way down the other hallway, the motion activated lights were on & we heard people talking. There was not another single vehicle on the entire property at the time. We looked...leading us to believe that there were people who had slept in there, due to how early we were there. The motion lights were not activated between us & the end of the hallway (where the lights were on)...it was extremely dark. Then when going to try to use the OTHER restroom, we walked past a man who was OBVIOUSLY living in a unit. He had a bag in the aisleway right outside of the unit he was sitting in. Carrying on asking us if we saw the bag move....exclaiming that there was a demon in the bag. Seriously. Then he went back to freaking out that the bag was moving. So. What it comes down to is this storage facility is NOT SECURE, NOT CLEAN and is a major safety issue. People are allowed to enter/exit unchecked & have unlimited access to the units here. Taking advantage of the amenities that we as renters, pay for.

With Sandy leading by example, the staff at the Pensacola location are all outstanding. They are…read morepleasant, most helpful, and a joy to interact with. The hall where our unit is located is consistently kept clean, and, while we do need to replace our Damp Rid bags on a regular basis, we have had no instances of mold. There were two occasions of on-site problems: Once the a/c went out in our building and the other, the entrance/exit gates were not functioning; however, I felt very confident that Sandy had already begun the corrective action and was keeping on top of it to remedy them. I cannot give Cube Smart 5 stars, tho, because of its unexpected rate increases. During the time I have been a renter, they have not been slight increases that one could readily absorb into the budget; rather, they have proven that they can be quite steep. If you are considering renting based on a posted special rate and you'll be a short term renter, that should not impact you, but if you plan to rent on a long term basis, it may be a factor to keep in mind.

This is a well-kept, well-run facility. Staff is very friendly and go out of their way to be…read morehelpful. Very secure, with code required for entry. Highly recommended.