Rented a unit here due to the price, however after 2 months they increased my rate by an additional…read more$30 which ended up being way higher than anything in the area! I called the manager and was told not to worry they would pause the increase for 3 months. Very deceiving that they would tell you a price then turn around and have a plan to increase it in a few months. I do not recommend renting here.

So far, I'm not impressed. Rented a unit yesterday and cannot open the door to it. Left a message…read morefor the property manager - no one actually onsite - while at the property. Will cancel account and go where there is assistance available.

If I could give this establishment 1000 negative stars I would. I moved here Feb 1st 2025 and I…read morehave been using storage king in Milton since then and in the last year I have had two $20 a month price increases. That alone is super shady and crooked in my opinion, but what I am most upset about is what happened today and how Jeff handled it(he's not a nice guy). I set up auto pay and have been on time every month My last payment was $113, but has since gone up to $130. When I moved here my dad was dying of small cell lung carcinoma and has since passed so being very traumatic and chaotic of a year i forgot to update my phone and email with storage king which I will admit was my bad. Apparently last month when they went to run the card it said it was lost or stolen according to them (it wasn't and in fact they managed to charge the same lost/stolen card today on May 1st). They said they had tried to contact me several times, but i no longer have that phone or email. Fast forward today I have been charge for $327 for two months of storage. I called storage king, talked to some very nasty woman who was zero help and connected me with Jeff the manager who has ZERO empathy for his clients and when I explained the situation basically just told me too bad so sad, he can't reverse the late fees as they had tried contacting me. Not one ounce of understanding and as a business owner myself I find this incredibly disappointing. This company is shady, Jeff is a crook and once you have your stuff moved in they will continue to up the price for no real reason other then they know most people won't go through the hassle of moving. I have never been so disgusted with a company in my life. Ya'll should seriously be ashamed of yourselves. 100/10 WOULD NOT RECOMMEND

Outstanding service!! Service was quick, efficient and just what we needed! Management was…read moreprofessional and very helpful.

Hidden gem of storage facilities in Pensacola. They usually have a waiting list, but worth the…read morewait. Very kind staff as well and great prices.

I've had a great experience with this storage facility. The management team is truly…read moreoutstanding--professional, responsive, and always willing to go the extra mile to help. The property is clean, well-maintained, climate controlled, and feels secure, which gave me peace of mind storing my belongings here. Any questions or concerns I had were handled quickly and with genuine care. Danielle was so helpful. It's clear they take pride in running a top-notch operation. I highly recommend this storage unit to anyone looking for a reliable and well-managed place!

Hands down the BEST customer service I have ever experienced at any Uhaul center! I probably…read morechanged my order 3 or 4 times throughout the week and every time I called they patiently helped me. I even needed to buy a new trailer hitch and they installed the ball and hitch on my truck for me. I highly recommend using them the next time you move. Even if you live closer to another Uhaul center it is worth the drive to go to this location! Moving is always stressful, but they helped lessen the burden by providing incredible customer care.

Great folks and very prompt service!! Called me back quickly!! Clean facilities and offered to…read morehelp in any way possible

With Sandy leading by example, the staff at the Pensacola location are all outstanding. They are…read morepleasant, most helpful, and a joy to interact with. The hall where our unit is located is consistently kept clean, and, while we do need to replace our Damp Rid bags on a regular basis, we have had no instances of mold. There were two occasions of on-site problems: Once the a/c went out in our building and the other, the entrance/exit gates were not functioning; however, I felt very confident that Sandy had already begun the corrective action and was keeping on top of it to remedy them. I cannot give Cube Smart 5 stars, tho, because of its unexpected rate increases. During the time I have been a renter, they have not been slight increases that one could readily absorb into the budget; rather, they have proven that they can be quite steep. If you are considering renting based on a posted special rate and you'll be a short term renter, that should not impact you, but if you plan to rent on a long term basis, it may be a factor to keep in mind.

This is a well-kept, well-run facility. Staff is very friendly and go out of their way to be…read morehelpful. Very secure, with code required for entry. Highly recommended.

Sandy is accommodating and has went above and beyond for us. I gave her few hours notice that I…read moreneeded a large climate controlled unit and she was able to find one for us despite the previous tenant moving out the same day. It was spotless and ready for us to move in, when we arrived. I highly recommend!

Extremely disappointed! My child is in college in Pensacola, we live in Miami fl. I rented a small…read morestorage ( closet space) for my child's things for a 3 month period over the summer for all of my child's dorm items, clothes bedding etc. I spoke with a woman named Sandy to make these arrangements. I asked her about mold, she told me they had not had issues as long as the items were packed in plastic and damp rid was placed in the unit. We arrived at the storage unit yesterday 8/26/2017 to find a hole in the ceiling, insolation coming through the hole laying on the stored items and most of the items despite being covered in plastic space bags and garbage bags covered in black mold. We had 2 sets of plastic drawers that had 2 inches of water in the bottom of both. We also had several damp rids in the unit, one was completely dry the other over flowing with water. The floor towards the back of the unit was soaking wet. I went into the office to speak with Sandy and yes I was upset, I was not yelling but asking about insurance for the ruined items, she kept saying why didn't you come tell me about this. I told her I am telling her right now as we live in Miami, she had a small child there and she tried to shut me down telling me that the office was her home and that her grandson was present, I reminded her that this office was also a business and if she had an issue she should remove the child to the tv room behind us so we could talk business. It became obvious to me quickly that I was waisting my time. So I left put my child's things in the back of our Tahoe and drove 10 minutes to the college. And spent the next 6 hours YES 6 hours cleaning items we could save and laundering the things we could save. Despite the items only being in the truck 10 minutes it left a mold smell we couldn't remove. We have a 10 hour drive back to Miami, within the first 30 minutes my sinuses are burning and itchy, my nose is starting to run. BAD BAD BUSINESS DO NOT USE THIS STORAGE FACILITY. INCOMPETENT MANAGEMENT. UNCARING, UNPROFESSIONAL

We all know the process of moving is daunting. Literally never right reviews, but I thought this…read morewas the best occasion to do so. James(manager) did an outstanding job, went above and beyond to help me out. From the ease of reserving a unit all the way to purchase. Super professional, and gives off an energy of being the owner, by the way in which he cared for the facility. I can honestly say I've witnessed no other human actually care about what they did as a profession as much as him since I moved here in 2019

James is a professional representative for this company. You should be proud to have an outstanding…read moregentleman day in day out take such great care of the property and us customers - Gulf Breeze Storage is a clean and convenient facility that has met and exceed my expectations.

Moving is difficult, moving in the summer's heat makes moving truly unbearable. The two lady's in…read morethe office were delightful. They helped calm my nerves and made my moving experience less stressful. I want to thank them from the bottom of my heart for making me feel welcome to Pensacola Florida and Storing my personal items a breeze.

This place really saved my but! I needed to store my car last minute and they are one of the few…read moreplaces open 7 days a week. The man helping me was so friendly and helpful and the facilities are clean and secure. I ended up storing my car in a covered unit and the man even helped me park my car. Thank you so much sunshine!!