I have been using this repair shop for about eight years now. Not sure what happend? In the last couple of years that I have been taking my bike in, my bike has to go back a couple of months later after being fixed. Leaving me feeling like my bike is not being properly repaired! I mentioned my concern on the phone...and I was given the reply "we fix em, we don't break em!"...Not a, I am sorry, we will search for the problem and try and take care of it! The last time my bike was being re-repaired...I was told it would be ready in a week. I never received a call that I was told to wait for?...Instead I called at the end of the week and was told that there were 12 bikes to be repaired before mine, and it would be another week. That did not settle very well, because I had just paid $600 a month before. I feel that because there are not many other repair shops for Scooters, that this company takes advantage and does not really care about their customers....My last words to them were "I feel like I need to sell my bike, or find a new repair shop!" They said "do whatever you want!"...University Scooters have lost my business! read more