Here's a more polished and structured version of your review that keeps your points clear, firm,…read moreand professional while making it easier to read:
We had been going to Dr. Davis for nearly 10 years for my son's ROP, and for most of that time, she was great. We saw her every 3-6 months, and I always felt confident in her care. However, in the last few years, I've felt like she no longer truly listens to our concerns regarding my son's needs.
Beyond that, the front office staff--especially the older receptionist who has been there for a while--is consistently rude. Scheduling is a nightmare; they are completely inflexible and only accommodate what works for them, not the patients. No matter how far in advance I tried, I was always met with "no availability" unless I agreed to whatever they offered, regardless of my schedule.
Then there's Pete, who we always dealt with when getting my son's glasses. While I understand he knows about eyewear, he constantly pushed choices that weren't the right size or fit for my son. I never questioned him until one time when he told me I had to pay $300 for a new pair of glasses, even though my son hadn't had a new pair in two years. When I checked my receipts at home, I realized Pete had made a mistake with the insurance and tried to charge me for something that should have been covered. When I confronted him with proof, he brushed it off and said he would "call me back." A week later, he simply told me to pick up my son's glasses, now fully covered, but never explained the issue or admitted to any mistake.
The final straw was the rescheduling nightmare. My son had a check-up scheduled for March, but I had to reschedule. They told me the next available appointment wasn't until October--far beyond his necessary 6-month check-up. Even though I was willing to take time off work, they refused to accommodate anything sooner. Then, a week before his October appointment, they called and said the office would be closed until December. I was shocked, but since I was at work when they called, I didn't have time to write down the new appointment details. December came, and I never received any reminder call or text. By the time I remembered and called in January, the receptionist rudely told me I had missed the appointment and rescheduled me for May--meaning my child, who requires regular check-ups, will have gone over a year without seeing the doctor.
The combination of unprofessional staff, scheduling difficulties, and lack of communication has completely changed how I feel about this office. What once was a great experience has now become frustrating and disappointing. I'm truly sad about how things have declined over the years, and I can no longer trust or recommend this practice to others.
