I don't know if updating my yelp review will delete the previous review. I gave ULights 5 stars based on the quality of Kirk's recommendations and installation advice. And their prices are good. Update: Kirk called a couple weeks later to follow up. I told him I had a wobble in a ceiling fan I installed that I couldn't cure. Kirk asked for a video and I sent one. Kirk correctly predicted the screw I failed to tighten just by looking at the video. I can't recall receiving better service. 6 stars! read more

Jay and his team are the best! Service, selection, an value are all exemplary. Need a weird bulb? If they don't have it they can find it, and if they can't find it they'll help you figure out a substitute. read more

Although I was initially frustrated by the store's limited opening hours, University Lights went above and beyond to help me pick the right outdoor fixtures for my new home. Kirk was so helpful and flexible -- he let me take the fixtures home first to try them out before committing to them. He also gave me a reasonable price on a discontinued fixture, which was a godsend for my budget. I will absolutely be coming back! read more

I went in there with a simple question and was treated very rudely! The man was sarcastic and condescending. The workers were just laughing during the conversation. I have never written a one star review before. I didn't realize I was supposed to be an expert in lighting. I try to use local places but ended up at Lowe's anyway! Do not go there if you're not rich or ready to spend $$$ read more

Appreciate the independently owned business with attention to service and quality! We were able to find a particular replacement for our Light fixtures. read more

Ness Bennnett I can say I have been a continuous customer of University Lights for 15 plus years and have never been more pleased with the quality of their products and more so with the quality of service they provide. The bend over backwards to give you the kind of service you had hoped for. It is indeed refreshing to encounter that caliber of service as it is a dying art.5 read more

All the staff seemed friendly and helpful, but Sydney was my shining star! Self admittedly, I was a hot mess. I had very strong opinions about the aesthetics that I wanted, and zero clue how to obtain them. I barraged her with questions, I sent her checking catalogs and websites, I had her show me a million things and she even gave me little tutorials. Yet, she was unflappable. Not only was she PATIENT with me and my incredible ignorance, she was FUNNY! She took what could have been an enormously stressful, time-sensitive shopping endeavor, and turned it into an informative hangout. (?!) Truly remarkable. Lastly- while they do have a wide variety of very affordable lighting options, their selection is *not* the garbage that I saw in Lowe's and Home Depot. I could not be more happy with the kind and professional service I received here. Absolutely grateful to have this place with its old-school, knowledgeable, courteous staff nearby! read more

This is an outstanding company. I have been in several times to have lamps repaired and each time, the staff could NOT be ANY BETTER! They are so personable, professional, thorough, and helpful. Jay is a master craftsman and can tell immediately what any problem is with any kind of lighting. Their prices are very reasonable. In addition, Adrian is very friendly. Kirk helped me today too, and he is just as impressive as Jay. I love this place. I completely recommend this company for all of your lighting needs. A very happy customer, Durham NC. read more

A breath of fresh air! I will admit that I typically only give a review when I'm unhappy with a product or service. In this case, I felt a need to go online to brag about University Lights and give them the recognition they so rightly deserve! My husband is an architect and needless to say when it came to lighting, we had numerous resources available to us online. However, I'm a visual person and University Lights has a great showroom of traditional AND contemporary lighting (which is what we wanted). They also had catalogs of every brand on the market at your fingertips. They spent HOURS with me to help me pick out every light and fan for our house! Not only did they match my prices but when we had a couple of issues with the product, they contacted the manufacturers and made everything right on my behalf. They treated me like family every time I walked in and their product knowledge was critical. I would have made NUMEROUS mistakes ordering these lights online and would never have known what was available to me without their guidance. We built a new home and filled the entire house with lights from University Lights! Their attention to detail and customer commitment is a breath of fresh air! They are local and they are awesome! I will never go anywhere else for lighting issues in the future. read more

Indifferent and borderline insulting service and 50% more expensive than Amazon. Here's hoping our experience was an anomaly. My wife and I were condescended to by the staff. Perhaps we were initially sized up as potentially not being big spenders. We left with a fixture we loved. Turns out that the same fixture was on Amazon for a 50% savings. read more

I stopped in to look for sconces after checking numerous websites and being overwhelmed with choices. I told them what I wanted, and it turned out they had a pair in the back that were discontinued that were the exact size and style I was looking for. They fit my needs perfectly and were an excellent price. Very happy I stopped in! read more

I bought a used chandalier from Habitat for Humanity and called University Lights to see if they would check it out and rewire it for me.. Dropped it off on my way shopping..and they told me if I could wait for 15 minutes they would check it out and I would not need to return..I ran errands instead..went back an hour later and it was ready to go. The saleman estimated it's age, told me how it lit up..and when I asked him how much..he said absolutely no charge. Very unusual in this day and age. I have used them in the past a couple of times but I really can't ask for any better service than they gave me this afternoon. They have earned a customer for life..Thank you read more

Do not use this company for anything! Awful service, they have to be chased to get information, never return calls and do not seem to care at all about their customers. Also can get same products for half the price online. read more

From the moment I walked in the door, customer service was great. They answered my questions and gave solutions. I brought my twenty year old lamp in for repair. They fixed it and returned it within the hour. My lamp works fine and I couldn't be happier. Great job. Robin F. read more

We are adding a bathroom and renovating our kitchen. Our contractor sent us to University Lights in Durham and I'm so glad he did. The staff were knowledgeable, friendly and beyond helpful in assisting us in choosing the right lights from their extensive collection. It was an awesome experience and I highly recommend them if you are searching for a lighting store! Top notch service. Thanks University Lights!!! read more

Very helpful and largest selection of manufactures. If you have dreamed it up, they probably can get it for you.

Really thoughtless not to update their hours online. My wife and I drove 25 miles only to find out they closed on Saturday for Labor Day.